Reigate and Banstead Borough Council reviews

Thankyou to the refuse collectors who did our bins on Boxing Day, and every other bank holiday throughout the year. In this time of strikes and shortages it is refreshing to have one service that just keeps going. I’m guessing that they are …

My bin man Matt is a hero in the shelvers hill area. He made extra effort to get my bin round a moped this morning as I couldn’t manage it . He went above and beyond duty I hope he gets recognition from his employers for his attentiveness for people in the Borough. Well done

I have taken multiple attempts to make contact the council. Your opening hours are shorter than any business in town! Twice my emails have been completely ignored for months and you just responded to one that was sent over 40 days ago. This …

Scumbag that what they all are money grabbing scumbags!!! I’ve had problems with R&R council for years I’ve recently lost my job and slightly behind on my council tax and I’ve emailed them but not received one reply from them..I also …

Four stars given as the staff member was polite and knowledgeable regarding council tax policy. However appalled to learn that if you have a single discount for living alone in your property you lose it if you go into hospital for a prolonged period , 8 months !. Strange policy.

Unable to contact most departments as they have all disconnected their office phone contact numbers. Clearly their lazy and incompetent staff are all working from home pretending they are frightened of Covid. made an enquiry re my Council …

Try phoning! Nobody answers!!
Even at 09.10 on a Friday, the automated voice says they are closed. …

Has anyone had to deal with the Parking manager? Customer service and basic manners non existent! This would be zero stars if given the option. Very obnoxious person to deal with unfortunately, the first line of customer service were brilliant but once through to the parking manager, customer service was laughable.

7 weeks my solicitor has been waiting for local searches for our house purchase. I can’t speak to anyone on the phone as vm says they can’t take calls because working from home and also closed since Wednesday because of elections. Not a good start when planning to move to this area

Lunatics working in council tax team, Call was cut of by them, second time when i called operator was rude, workers should learn some manners.

Went for covid-19 testing. Amazing crew, so friendly and organized. Don’t let people tell you it’s a shambles, it’s a well oiled machine

Friendly and efficient would recommend having pcr test done there

One of the worst council I come across ever….. There first line customer has good ethics but soon as it goes up they treat you like bad…… Especially in housing department…. The officers don’t have knowledge and treat you like they …

I am a full time student , and apply for discount , from September , until January nothing , I ring them in November they say they receive everything but in January they say they need the paper from uni , which I already submitted , the …

Dreadful approach to customer service. Moving to a system where residents will have accounts and do everything on line. No body to call and discuss. What about those people who are not IT literate or do not have home access to …

The customer service when asking questions about my council tax was just appalling. Very rude woman on the phone. I was treated like an inconvenience.

Far too many people blaming this council for issues that are not their responsibility. Find out who is actually responsible; often it’s Surrey County Council, before blaming R & B BC. I’ve found R & B BC polite and responsive when I’ve needed to contact thrm.

Joanne on operater line was brilliant and helpful. I was very surprised and pleased to get through to a very helpful and thorough member of staff. Thank you for your help Joanne!

If I could give 0 stars I would. One of your housing customer service people are so rude. I will be ringing to make a complaint I will never be spoken to like I’m on the bottom of a shoe!!

customer service is nonexistent. just had to listen to electronic messaging and didn’t get to speak to a human being. what do i pay council tax for?

They still have not turned the water on at Priory Park. There is a heatwave and all restrictions have been lifted. What are they waiting for?

Pothole situation in this borough is an absolute disgrace, I have had two shattered wheels despite attempting to navigate around the craters whch is almost impossible in some areas and well below speed limits I hasten to add.

worse council in surrey , keep passing to different department from automated operator. office hours saying its close

As a business owner in the borough, I’ve found them very quick to respond. Providing a helpful, informative and personal service

Applying for a residential parking permit is no longer a simple exercise … just saying!

You need to Know your rights Know your rights Before you attend any interview ,as they will try to deceive you and denying your rights .

For a start this place is only open for 7 hours and the housing advice is only open 2 hours so what is the point of working there when no one can be bothered to help any one out. This place is 100% S***

Too many potholes I’ve reported one of them filled but not repaired! Shame on Surrey road inspector!

Thank you soo much you dealing very well 👍 …

Very nice people

Missing bin collection and then pee in our bin area when bins are collected. that is disgusting.

Five stars for the archtecture.

Trying to speak to a human is impossible as the website doesn’t expand on the service you require

very bad the enviromental health line manager is fail and cringe

one of the rubbish Councile in the UK no response to public

Friendly staff and modern working environment.

Scam in terms of parking