Reigate and Banstead Borough Council average reviews all over the web

2.2
Total Reviews 37

Average reviews from all platforms

Average Rating 2.2

Average reviews from all platforms

  • 5.0
    9
  • 4.0
    2
  • 3.0
    1
  • 2.0
    0
  • 1.0
    25
Reigate and Banstead Borough Council reviews breakdown:
Google
2.2
37

Your Business? Manage your review for FREE

Manage your Review

Don’t Forget to Share your Valuable Feedback

Write a Review

37 Reigate and Banstead Borough Council reviews on Google

AS
anna szkoda 7 months ago on Google
( 5 out of 5 )

Thankyou to the refuse collectors who did our bins on Boxing Day, and every other bank holiday throughout the year. In this time of strikes and shortages it is refreshing to have one service that just keeps going. I’m guessing that they are …

JK
Julia King 7 months ago on Google
( 5 out of 5 )

My bin man Matt is a hero in the shelvers hill area. He made extra effort to get my bin round a moped this morning as I couldn’t manage it . He went above and beyond duty I hope he gets recognition from his employers for his attentiveness for people in the Borough. Well done

TL
Tim Lowe 7 months ago on Google
( 1 out of 5 )

I have taken multiple attempts to make contact the council. Your opening hours are shorter than any business in town! Twice my emails have been completely ignored for months and you just responded to one that was sent over 40 days ago. This …

DO
darkside of life 7 months ago on Google
( 1 out of 5 )

Scumbag that what they all are money grabbing scumbags!!! I’ve had problems with R&R council for years I’ve recently lost my job and slightly behind on my council tax and I’ve emailed them but not received one reply from them..I also …

MH
Monique Hill 7 months ago on Google
( 4 out of 5 )

Four stars given as the staff member was polite and knowledgeable regarding council tax policy. However appalled to learn that if you have a single discount for living alone in your property you lose it if you go into hospital for a prolonged period , 8 months !. Strange policy.

RD
Roy Davies 7 months ago on Google
( 1 out of 5 )

Unable to contact most departments as they have all disconnected their office phone contact numbers. Clearly their lazy and incompetent staff are all working from home pretending they are frightened of Covid. made an enquiry re my Council …

LA
Lemon Ade 7 months ago on Google
( 1 out of 5 )

Try phoning! Nobody answers!!
Even at 09.10 on a Friday, the automated voice says they are closed. …

JM
james mcgrath 7 months ago on Google
( 1 out of 5 )

Has anyone had to deal with the Parking manager? Customer service and basic manners non existent! This would be zero stars if given the option. Very obnoxious person to deal with unfortunately, the first line of customer service were brilliant but once through to the parking manager, customer service was laughable.

CC
Charlene Chorlton 7 months ago on Google
( 1 out of 5 )

7 weeks my solicitor has been waiting for local searches for our house purchase. I can’t speak to anyone on the phone as vm says they can’t take calls because working from home and also closed since Wednesday because of elections. Not a good start when planning to move to this area

TZ
Tadas Zareckis 7 months ago on Google
( 1 out of 5 )

Lunatics working in council tax team, Call was cut of by them, second time when i called operator was rude, workers should learn some manners.

PD
Pete D 7 months ago on Google
( 5 out of 5 )

Went for covid-19 testing. Amazing crew, so friendly and organized. Don’t let people tell you it’s a shambles, it’s a well oiled machine

NC
Nicky Clark 7 months ago on Google
( 5 out of 5 )

Friendly and efficient would recommend having pcr test done there

FJ
farrukh javed 7 months ago on Google
( 1 out of 5 )

One of the worst council I come across ever….. There first line customer has good ethics but soon as it goes up they treat you like bad…… Especially in housing department…. The officers don’t have knowledge and treat you like they …

SA
Sabrin Abdoolraman 7 months ago on Google
( 1 out of 5 )

I am a full time student , and apply for discount , from September , until January nothing , I ring them in November they say they receive everything but in January they say they need the paper from uni , which I already submitted , the …

EG
Ellie Guinan 7 months ago on Google
( 1 out of 5 )

Dreadful approach to customer service. Moving to a system where residents will have accounts and do everything on line. No body to call and discuss. What about those people who are not IT literate or do not have home access to …

CC
Charlotte Carder 7 months ago on Google
( 1 out of 5 )

The customer service when asking questions about my council tax was just appalling. Very rude woman on the phone. I was treated like an inconvenience.

S
stubones 7 months ago on Google
( 3 out of 5 )

Far too many people blaming this council for issues that are not their responsibility. Find out who is actually responsible; often it’s Surrey County Council, before blaming R & B BC. I’ve found R & B BC polite and responsive when I’ve needed to contact thrm.

SM
S M 7 months ago on Google
( 5 out of 5 )

Joanne on operater line was brilliant and helpful. I was very surprised and pleased to get through to a very helpful and thorough member of staff. Thank you for your help Joanne!

AK
Aj Keen 7 months ago on Google
( 1 out of 5 )

If I could give 0 stars I would. One of your housing customer service people are so rude. I will be ringing to make a complaint I will never be spoken to like I’m on the bottom of a shoe!!

RP
Roger Ponsford 7 months ago on Google
( 1 out of 5 )

customer service is nonexistent. just had to listen to electronic messaging and didn’t get to speak to a human being. what do i pay council tax for?

CD
Charlotte- Day 7 months ago on Google
( 1 out of 5 )

They still have not turned the water on at Priory Park. There is a heatwave and all restrictions have been lifted. What are they waiting for?

JW
Jamie White 7 months ago on Google
( 1 out of 5 )

Pothole situation in this borough is an absolute disgrace, I have had two shattered wheels despite attempting to navigate around the craters whch is almost impossible in some areas and well below speed limits I hasten to add.

FH
farhana haque 7 months ago on Google
( 1 out of 5 )

worse council in surrey , keep passing to different department from automated operator. office hours saying its close

DK
Dani K 7 months ago on Google
( 5 out of 5 )

As a business owner in the borough, I’ve found them very quick to respond. Providing a helpful, informative and personal service

DL
Denise Leonhardt 7 months ago on Google
( 1 out of 5 )

Applying for a residential parking permit is no longer a simple exercise … just saying!

AP
antony parsons 7 months ago on Google
( 1 out of 5 )

You need to Know your rights Know your rights Before you attend any interview ,as they will try to deceive you and denying your rights .

WC
Wade Charter 7 months ago on Google
( 1 out of 5 )

For a start this place is only open for 7 hours and the housing advice is only open 2 hours so what is the point of working there when no one can be bothered to help any one out. This place is 100% S***

DB
DF BR 7 months ago on Google
( 1 out of 5 )

Too many potholes I’ve reported one of them filled but not repaired! Shame on Surrey road inspector!

N
Nike 7 months ago on Google
( 5 out of 5 )

Thank you soo much you dealing very well 👍 …

DH
declan holden 7 months ago on Google
( 5 out of 5 )

Very nice people

JD
Johan de Bruin 7 months ago on Google
( 1 out of 5 )

Missing bin collection and then pee in our bin area when bins are collected. that is disgusting.

NS
Nicholas Saunders 7 months ago on Google
( 5 out of 5 )

Five stars for the archtecture.

GF
Gary Fury 7 months ago on Google
( 1 out of 5 )

Trying to speak to a human is impossible as the website doesn’t expand on the service you require

BW
Brian Wilder 7 months ago on Google
( 1 out of 5 )

very bad the enviromental health line manager is fail and cringe

RM
Rechart Mcdonal 7 months ago on Google
( 1 out of 5 )

one of the rubbish Councile in the UK no response to public

TR
Tony R 7 months ago on Google
( 4 out of 5 )

Friendly staff and modern working environment.

SS
S S 7 months ago on Google
( 1 out of 5 )

Scam in terms of parking

Read more reviews about Local Government Office,Property,Public Services companies and services

Colchester Borough council (Housing Association)

Review

Safer Places

Review

Brighter Futures Housing Association Limited

Review

Ashfield District Council

Review

Homelink Lettings & Estates

Review

Clackmannanshire Council

Review