Royal Free Hospital average reviews all over the web

3.0
Total Reviews 80

Average reviews from all platforms

Average Rating 3.0

Average reviews from all platforms

  • 5.0
    32
  • 4.0
    7
  • 3.0
    4
  • 2.0
    5
  • 1.0
    32
Royal Free Hospital reviews breakdown:
Google
3.0
80

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80 Royal Free Hospital reviews on Google

HI
Hashim Ibrahim 9 months ago on Google
( 5 out of 5 )

First of all, I would like to thank all the staff, they showed a lot of professionalism, friendliness, an atmosphere that I can’t forget. I had a very pleasant experience. I want to especially thank Natasha and Sara for all the …

AG
Akbur Ghafoor 9 months ago on Google
( 4 out of 5 )

Location
The hospital is situated by Hampstead Heath in a nice part of town. …

KN
Karin NN 9 months ago on Google
( 5 out of 5 )

Waited for less than half an hour in children A&e was seen by the Dr , then in the xray the wait was a bit longer since there were lots of people before us.
In general the service has improved a lot since my last visit but the bleach smell is veryyyy strong in the children section which really gave me a headache

SF
Simone Filangieri 9 months ago on Google
( 1 out of 5 )

Horrible hospital , and unprofessional staffs!
I’ve been waiting 7 hours just to have gave some my blood for test .
After that , …

EG
E Gecici 9 months ago on Google
( 1 out of 5 )

I was an inpatient here for seven days after having major surgery. I consider myself a very resilient person however my experience at this hospital has left me completely broken. As a patient, particularly when you’re so vulnerable, you …

EP
Ed Paul 9 months ago on Google
( 4 out of 5 )

I probably had my most thorough check-up ever here. The consultant was very professional, friendly, informative and (no pun) patient. Two junior doctors saw me first and were also completely professional and thorough. So: 4 stars. …

AA
ali aldeiri 9 months ago on Google
( 5 out of 5 )

Visited RFH early morning on the 26/05/23 as my partner had been bleeding severely after a tooth extraction. In particular, I want to thank the male nurse who was working from midnight to early morning, as he went above and beyond, not just …

T
Tracey 9 months ago on Google
( 5 out of 5 )

Wasn’t expecting to be at the hospital today, But despite this I found All the staff were very helpful & caring. Was treated with a lot of respect & dignity. Thank you NHS for all you do 😊😊😊 Very clean & tidy throughout. …

KK
King Kong 9 months ago on Google
( 1 out of 5 )

The worst nhs hospital I’ve ever attended. As soon as I entered the emergency department I was greeted by an extremely unprofessional and rude receptionist. The hospital clearly states that 1 family member per patients allowed. 111 had also …

PC
Paul Cotsen 9 months ago on Google
( 5 out of 5 )

It’s a hospital in North London. I had to attend an eye examination. Everything was good. Not crowded. Nice helpful staff in reception. Only five minutes walk from Belsize Park station. I’m also glad to report that I didn’t have to walk …

RC
Rochelle Clark 9 months ago on Google
( 5 out of 5 )

Attended the Breast Clinic last week and was so impressed and appreciative of the way I was looked after. I saw a kind Consultant within minutes of my appointment time. He took my medical history, did a physical exam and a …

TC
Tessa Craver 9 months ago on Google
( 3 out of 5 )

Solid hospital but has some improvements with staff attitude and service. Staff are commutative but do not have enough time for their patients. Went in for a blood test on a Friday morning and the wait for more than a hour so rescheduled …

LK
L K 9 months ago on Google
( 5 out of 5 )

I was very impressed with how this place is run. I was in A&E over Christmas and although I was there for over 10 hours, things were being done the whole time, including two CT scans, my urine, my blood.. After arriving in A&E my blood was …

JK
Jackie Kuforiji 9 months ago on Google
( 5 out of 5 )

I would like to say a very big thank you to the Low Clearance Team, Sara, Jane and colleagues. Considering the government are trying to break the NHS spirit, and turn the public against you it’s not working. You are all truly a credit to …

UU
Uk Uk 9 months ago on Google
( 4 out of 5 )

Today is my little girl check up after 5 days of admission here. It was quick, just in and out. But I honestly think the hospital entrance should be better, it’s so disgusting, really need serious improvement

PD
Pauline Dineley 9 months ago on Google
( 5 out of 5 )

Receptionist in clinic 7, first floor was amazing. She made each patient feel welcome. So polite and helpful, even helped me find way out 😊 …

KB
Kemi Beckley 9 months ago on Google
( 5 out of 5 )

First the Ambulance crew (Emma and her colleague) were helpful, pleasant and easy to talk to. They explained all the procedures they were carrying out and outcome to my husband (who was ill) and their calm professionalism put us at ease. …

SM
Sam Mccullough 9 months ago on Google
( 1 out of 5 )

Would give no stars if I could!! This hospital is absolutely disgusting!! They killed my mum!! If it wasn’t for Dr Ip dragging all tests and screwing up on many occasions wasting time my mum would still be here getting treatment!! I will …

GM
Gemma M 9 months ago on Google
( 5 out of 5 )

When my daughter had her operation here they made her feel happy and even got her showing off her happy dance in the middle of the theatre prep floor whilst baby shark is playing. You even made ME feel like I wasn’t anxious anymore and …

ES
Ekaterina Snytina 9 months ago on Google
( 1 out of 5 )

The staff on the phone is HORRIBLE and extremely unprofessional – they are rude, they don’t listen, don’t think and definitely don’t have a mindset of helping people. What they want is to be left alone and not be bothered by patients. I …

A
Ali 9 months ago on Google
( 2 out of 5 )

Poor maternity ward! No staff helped with breastfeeding, shortage of gas and air, mine was taken for another patient and I waited 2 hours for another one while in pain. Would not recommend this hospital!

PK
Pam Keramati 9 months ago on Google
( 5 out of 5 )

I had an EMG test at Royal Free Hospital. All the staff I encountered along the way to my appointment (it’s a pretty big hospital) were so helpful. It was a great experience. I’d never had an EMG test done before and was apprehensive but …

VC
Valentina Cristiano 9 months ago on Google
( 2 out of 5 )

I gave 2 stars (I wish I could give more to her, she was a star) because the doctor was really helpful, she even apologised for the long wait, and she cared. She made me feel welcome and not uncomfortable. …

AF
Al-Amin Family 9 months ago on Google
( 1 out of 5 )

Went to RFH Children’s Emergency section. Waited 6 hours just to be seen. Staff absolutely useless, unhelpful and just seemed like they didn’t care. Then why work there?! This includes receptionist, nurse and doctors. Honestly hated every …

NG
Nick Gold 9 months ago on Google
( 5 out of 5 )

A long time in emergency today but everyone was so nice and caring and incredibly thorough in fixing the problem. All the support staff, nurses and doctors could not have been nicer or more professional. A long day but a fantastic service.

MK
Michael Kourtoubelides 9 months ago on Google
( 1 out of 5 )

I am sorry I want to shame this hospital. Nearly 3 years ago my beloved mum passed away. The doctors in charge were so uncaring and cold. They did nothing to help us as a family afterwards to help us with grieving. I tried to talk to …

MD
Mario Dina 9 months ago on Google
( 1 out of 5 )

Absolutely dump doctors my wife had hematoma and she’s been there for 2 weeks with just paracetamol and she was nearly dying she had hard time breathing and coughing constantly she got discharged say she need rest . At home she still very …

BV
Brian Van Aken 9 months ago on Google
( 2 out of 5 )

We have been here 4 times in 4 years and every time we regret it. Always massive waits even with empty waiting room. Poor communication and painstakingly slow. Waited 4 hours in an EMPTY children’s ER to see a plastic surgeon for stitches …

MF
Margaret Findlay 9 months ago on Google
( 1 out of 5 )

This hospital is,nt fit for purpose my daughter went there as she took something that she shouldn’t of and a Ambulance was called as she couldn’t walk and use her hands and she feels lime her head is going to explode , they didn’t do no …

AC
Adnana Chirila 9 months ago on Google
( 5 out of 5 )

This is the second time I had to go to A&E here, first was few years ago and yesterday. Both times I met amazing people who are made for this job, I have so much respect for what they do. …

SB
selene boldrini 9 months ago on Google
( 4 out of 5 )

I would give 5 stars for the Professional and accurate Doctors in HPB dep while Im pleased they save my loved one life with a huge complicated surgery for my 25 years old son. …

AH
A Humphrey 9 months ago on Google
( 5 out of 5 )

Great hospital and great staff. The NHS do amazing work with the ever dwindling resources they have. Some reviews mention that staff were unfriendly or uncaring towards the reviewer or to other patients. I would argue staff will 99.999% of …

MO
Maria O’Beirne 9 months ago on Google
( 4 out of 5 )

My mum has just spent nearly a week in this hospital. On the whole a very good experience. I spent a good bit of time here as sisters and I took it in turns to stay with mum. The nurses and doctors were kind, patient and professional. …

RM
Ruchi Mathur 9 months ago on Google
( 2 out of 5 )

I had a very bad experience 8 weeks bad when I had sprained my ankle and an xray was done and I was told there was nothing and I should go about my day even though my pain was 9/10 – they told me to manage with off the counter pain killers …

CB
Connie Bowman 9 months ago on Google
( 5 out of 5 )

.I had a mastectomy on 20th March 2023 and from the time I entered the operating theatre until my discharge from Ward 6E, have nothing but praise for the treatment and care I received from all the medical staff

HS
H S 9 months ago on Google
( 5 out of 5 )

Michale, the nurse (from the Philipines to be specific) who worked for 9 West ward deserves full recognition. From the patient’s perspective, he knew how to interact with patients. I felt very supported by his help, and he provided all the …

EN
E N 9 months ago on Google
( 5 out of 5 )

My hospital for over 10 yrs., friendly staff, and volunteers; my husband died in Royal Free in 2018, and the team was incredibly supportive and caring towards my family.
Thank you

KG
Kalpana Giebel 9 months ago on Google
( 5 out of 5 )

I was rushed to Royal Free on Monday 1st May 2023, after my call to 111. From the ambulance staff to the doctors and nurses who dealt with me at the hospital was brilliant. As far as I am concerned, the doctors who put the two stents in me …

JA
Joy Almeida 9 months ago on Google
( 5 out of 5 )

I have had a operation few weeks back of a liver transplant. I was very ill and had less percentage to live but the doctor they are angles. Thanks to all the doctors who operated me and nurses who took care of me. I really appreciate …

FD
Fiona Do 9 months ago on Google
( 1 out of 5 )

If I could give 0 ratings I would happily .
Experienced the worst phone call from a staff in dermatology. Wish I got her name , appalling attitude , was patronizing and had a harsh aggressive tone towards …

NM
Natalie Maria 9 months ago on Google
( 1 out of 5 )

Received rude unempathetic treatment, from ground floor xray receptionist today. This morning my midwife sent me for an emergency obsterics xray scan at 8.40am. At 9 months pregnant I am temporarily disabled, seeing physio with quite severe …

RG
Richard Geldart 9 months ago on Google
( 5 out of 5 )

I had to call in order to sort out a friend’s problems with her medical records.
The PALS office, right next to reception, were helpful, with a detailed request form supplied immediately.

SC
S Capone 9 months ago on Google
( 1 out of 5 )

Only given 1 star as that’s the lowest otherwise would be 0. Worst hospital staff I have ever come across. From the minute I walked in till the end when I was seen by a doctor the whole experience was awful. The staff are so rude and …

JR
Julie Rosewood 9 months ago on Google
( 1 out of 5 )

disgraceful sent my daughter away doubled up in pain. Misdiagnosed her sent her home and she collapsed in street. Took her to Whittington where she was seen promptly and is having an operation in the morning. Im totally gobsmacked

RC
Rob C 9 months ago on Google
( 3 out of 5 )

Has some parking if you can’t use public transport (I know its shocking but some people just can’t when visiting for work purposes and need access to things in their vehicle) but very difficult to get in later in the morning/day, they will …

AP
Anita Petrovan 9 months ago on Google
( 1 out of 5 )

It used to be amazing. Now an urgent appointment is 25 weeks wait, rude staff. When I called the lady cut me off and was extremely rude. NHS is indeed failing at providing care.

MG
Mr G 9 months ago on Google
( 1 out of 5 )

I suffer from a conductive heart syndrome, but I didn’t know that until a month later when I decided to go abroad and find out privately. …

AS
Abdul sami Walizada 9 months ago on Google
( 1 out of 5 )

A+E
Very waiting only to see the patients.
I was in A+E. They got some X-rays. The told me they is nothing to worry. When I come to home I can’t walk and it was very very painful coz they wil not understand the patients.

IE
Ilse Evans 9 months ago on Google
( 1 out of 5 )

My daughter in law was booked it for 11 today to have skin cancer removed, she still hasn’t gone in, it’s 3.30pm, she’s not eaten or had anything since 5pm yesterday under doctors orders but now saying she is only having local not sedation …

SP
Sharon Papapetrou 9 months ago on Google
( 5 out of 5 )

I went to cut a patient’s hair . As she was there for 3 weeks . I was recommended from a friend of mine who was there having treatment in hospital.

I
Indie 9 months ago on Google
( 4 out of 5 )

Easy to get to by train, then a short walk to hospital. (not a fan of those steps) …

C
Corentin 9 months ago on Google
( 5 out of 5 )

I can’t believe I’ve been taken in charge so quickly! Got my medical scan results in 1hr, waited 20min at most, medical staff was amazingly kind and thoughtful, thank you so much for your help 🫶🏻 …

CM
Carrie Mullins 9 months ago on Google
( 5 out of 5 )

Thanks to all the staff at the Royal Free for taking really good care of me, especially those in ward 9 West, Rani and Meetha. From Carrie, bed 22

HB
Handmadecards by Dayo 9 months ago on Google
( 4 out of 5 )

Thank you to Sophie, Irish Mark,Phlipino Mark Zelia Michelle Abdi. Rita, Samira and tea lady from Portuguse
Dr kotecha, Priyinka, Chole, Mary the phelebotomosi, Dr Jeetley Ester the nurse …

DW
Debra Wolman 9 months ago on Google
( 5 out of 5 )

Exceptional RFH pharmacy staff.
They are working with hours of queuing patients and they remain polite and courteous to everyone. It must be incredibly stressful as the demand for the service …

DV
Diana Voxerbrant 9 months ago on Google
( 5 out of 5 )

Today I went for a blood test. In and out in 15 mins. Very well organised. Covid safe. This is also the hospital where I gave birth to my son (9 years ago!) and where I had my appendix removed. Each time the staff were wonderful, …

AH
Andreia HP 9 months ago on Google
( 1 out of 5 )

My baby is now 7 months old. Happy we are both well and healthy. Ended up with an unplanned csection.
I arrived there at night in horrible pain. Was left to suffer with barely any …

DO
Denis O’Hea 9 months ago on Google
( 5 out of 5 )

In my opinion this is without doubt 1 of the best Hospitals in the UK.
I have just completed 8 week’s of Radiotherapy. All the staff were Brilliant Professional kind and caring. They did a superb job I could not have asked for …

AM
A M 9 months ago on Google
( 1 out of 5 )

Im generally very complimentary about the NHS and in special the royal free hospital. But last night was one of my most terrible experiences I have had. I went there at 1730 and was triaged, bloods taken, canula dropped all within 1 hour. …

EG
Elliott Goldson 9 months ago on Google
( 5 out of 5 )

This is the best hospital hands down! Especially if you come early, they truly care about your wellbeing and they are quick to call your name to see the doctor, I want to personally thank Birkett, Liam Stephen, for his genuine interest in …

MK
Mendy Kahan 9 months ago on Google
( 3 out of 5 )

its very hard to give a review for an organization this size. some departments work really nice. others treat patients worse then animals. it all depends on the department and the staff on the day

AD
Anneka Dhokia 9 months ago on Google
( 1 out of 5 )

The hospital is good and the nurses are really nice. The down fall is that they made 93 old women wait 7 hours for an ambulance to take her home, it took them two days to do all the discharge paperwork but they should not leave someone at that ages for as long as that, specially when they are getting home at 11pm.

S
Sam 9 months ago on Google
( 1 out of 5 )

I truly don’t understand why some of the staff work in a hospital. So rude and aggressive. Perhaps they need emotional training? Waited to confirm my appointment for 90 minutes on the phone, only to speak to a very aggressive woman, yelling …

张铭倩 9 months ago on Google
( 1 out of 5 )

The worst emergency hospital I had been. The nurse was very rude! I waited for more than three hours with no results, so I was told to wait at least six hours! Tell me to stop asking him! Are you kidding me? Is that how you treat your emergency patients?

RJ
rashmi javeri 9 months ago on Google
( 1 out of 5 )

Always they give appointment at Barnet hospital where there is no direct contact number.
We have to call through royal free which then have always automated service …

J
JessicaThorpe9 9 months ago on Google
( 5 out of 5 )

I have been an outpatient here now for just about a year. Easy, swift access via car when being dropped off. Good martials. Thanks to the positive, helpful young lady I’m always greeted upon by reception, pointing out the way to the …

FT
Freja Thorup Hansen 9 months ago on Google
( 1 out of 5 )

Very rude people on the phone lines!!!
I have been trying to get help for almost 2 hours now and spend my entire 40 minutes lunch break yesterday trying to talk to someone there too, but had to give …

R*
RePo *Don* Eason 9 months ago on Google
( 1 out of 5 )

I cannot say how disapointed i was with the private service here i have severe liver disase, 3 days of not being able to get through by phone, someone replies to my email saying i would recieve a call for an apointment (why couldent they …

RK
Richard Kiddle 9 months ago on Google
( 1 out of 5 )

A depressing Hospital & the last place I would want to go if unwell. The blood test area is shockingly bad with a very rude “gentleman ” on reception who just barks orders at you. …

LS
leyla Sadulla 9 months ago on Google
( 1 out of 5 )

I came to this hospital to the emergency room 111 directed me I came with a complaint of dizziness I got a migraine due to insomnia I left the hospital at 22.00 pm I entered at 11.00 am , I definitely do not recommend it to anyone, never go, stay at home, you are healthier

OC
Orsy Canalas 9 months ago on Google
( 1 out of 5 )

So after 4 hours of waiting in A&E for suspected pneumonia, all they did was a blood test. After another hour they sent me to the Green Emergency care where I was told I have to wait another 6 hours before I can have a chest xray and …

KD
Kremena Dimitrova 9 months ago on Google
( 1 out of 5 )

Radiology receptionist.. super rude and unhelpful person…I just wanted to ask if I’m waiting on the right place he told me to take a ticket and wait my turn just to ask if I’m for there…3 min he explained how he is super busy and he couldn’t answer my question…lol for those 3 min you can easily said yes or no man…

KD
Kim Del Rosario 9 months ago on Google
( 2 out of 5 )

The hospital is ok but the urgent care specially for the children department is very poor, we’ve waited for almost 4hours just for a doctor to see us, some are even longer than us. Short of staff and the service is terrible. Sad to say but it wasn’t like this in this hospital before.

AR
A R 9 months ago on Google
( 1 out of 5 )

Nothing royal about this place. Uncaring people are the front desk. After close to 5 hours of wait. I left. Not once was I seen or called. Better service in third world countries. And we pay all this taxes for this rubbish service.

GZ
Gabriela Zaharia (G) 9 months ago on Google
( 5 out of 5 )

I want to thank all the staff, they showed a lot of professionalism, friendliness, an atmosphere that I can’t forget. I had a very pleasant experience. I want to especially thank Natasha and Sara for all the professionalism and time …

G
Giulia 9 months ago on Google
( 1 out of 5 )

My parent passed away in this hospital after catching chest infection from hospital and needed oxygen.
Due to dementia, was having problem keeping oxygen mask on all the time. I did …

YG
Youcef Gheddouchi 9 months ago on Google
( 5 out of 5 )

I been in emergency in Royal Free hospital and they look after me very nice and they told they have some broken rebse and they been in hospital for 2 days and they look after me l thank you so much good service fantastic staff thank you so …

SM
Silvia Mateus 9 months ago on Google
( 3 out of 5 )

Today. I AM here since 10:10. When i have an appoitment dates from One week before. Suposse to be to 10:30, today…. But its already 11:05 and i still at the waitting room. A shame this place…

RR
Redline Revs 9 months ago on Google
( 5 out of 5 )

Cleaner, shorter waiting times, more pleasant staff and generally 100× better than the dump that is Frimley Park Hospital.

CB
Charlie Boy2 9 months ago on Google
( 1 out of 5 )

My father caught shingles (survival rate 99%) , as a patient of the Royal Free, his mobile phone was disabled , he was sedated, had a lumber puncture, put on a ventilator, pumped with Midazolam three times a day and a month later he died …

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