Royal Surrey County Hospital reviews

Once again the RSCH has treated me with dignity and respect. 24 hours in and out of A and E. Every Doctor , nurse, porter and care assistant I saw was exemplary. And every interaction I saw between them and other patients was the same. …

From the moment I arrived at the hospital, I was impressed with the level of professionalism and care that the staff demonstrated. The hospital itself was clean, organized, and welcoming, which helped to ease any initial nerves I had about …

Had to check into A and E early morning in the New Year. I was seen quickly for assessment and Xray and blood tests. I was kept informed by the duty Dr who was very thorough in examination and in repeating tests to ensure accuracy …

Staff were so friendly, good system they have going for emergency department. Got seen and discharge in 4 hours, and had multiple visits with various people throughout that time. Including blood test and results. They have a great cafe …

Parking is a nightmare 45 min driving around half hour last time,good luck if it’s an emergency.
Enforcing mask wearing still be warned you may have to sit in a room on your own …

Amazing experience for my daughter having a tonsillectomy. The doctors, nurses and staff were all incredible, kind and compassionate. I wish we lived closer to the hospital!

I’m writing this review not as a complaint but I felt so bad this time very disappointed. This is not the first time in A&E and the staff were so kind at that times. Today I went to paediatric A&E with my 7 months old baby with high fever …

Most Unwelcoming
I must admit that I wasn’t in the best mood yesterday, having, at the age of 82, to drive for 2 hours to get to the hospital, including driving 5 times round …

I’m yet to write my formal complaint, but I’m still in the process of collecting all the necessary information. By design it is made incredibly difficult to access all *my* data. …

I have been completely blown away by the wonderful people that work at this hospital. My son was bought in following a mountain bike accident and needed surgery – everyone from the orthopaedic specialists to the nursing staff and even the …

We would like to thank all the staff in the Royal Surrey A&E dept for the exceptional care, kindness and professionalism a family member received on New Year’s Day. Whilst it was a long wait, it was shorter than expected. We are very grateful to you all. Thank you. We appreciate all that you do.

Cannot say enough good things about our experience at Royal Surrey. Every member of staff was so attentive, okay we had a wait but my wife was tested for everything and results all back within four hours plus we were entertained by a wonderful violinist. You all rock at Royal Surrey and thank you!

When I stayed as inpatient at the Royal Surrey a few weeks back at Onslow Ward at St Luke’s, I was so pleasantly surprised about a number of things. The Emergency hotline for chemo patients worked so well. Within a short time we were met by …

I cannot praise the Royal Surrey Hospital enough, everyone and I mean everyone was pleasant and professional.
Especial thanks to the staff nurse in charge of Albery ward bay 9, I think her …

Very disappointed with the way ENT outpatient works. I didn’t receive any letter or reminder for my appointment, when I called they said to me you didn’t show up!! They rebooked me for the 13th of February which was 10 weeks later than the …

Very good experience my wife had to go in last night in agony with spasms in her back. Seen very quickly for assessment bloody. Sadly long delay in getting on top of pain. Very busy. When a Dr came on shift this morning totally different …

Friendly reception and ward staff. Really helpful and respectful with regards to explaining directions and where to go. A nice Costa inside too! I got treated by a junior doctor who was friendly and smart. Great place!

My whole experience with the ophthalmology team was wonderful. Such a caring, compassionate and humorous team of individuals who are interested in their patients’ well being both for the immediate medical issue in question, but as a whole. …

Received outstanding care from the staff, were very nice, much better then queens hospital in Romford Essex, my local hospital does not provide this type of care and understanding and patient

Stayed a night and taken care by the ENT team. The entire staff was just so friendly, professional and wonderful! Thank you for being so available and taking such good care!

Experience 1: The nurse, Mrs Hutt, made jokes about my physical appearance.

Experience 2: The children’s ward were not supportive or empathetic following a suicide attempt.

So impressed with the care in this hospital. My daughter was taken in with bronchilitis and needed oxygen. The doctors were fantastic. Very caring and took their time to explain everything. I’ve always had good experiences with this …

Ive found the parking at RSCH to be awful the times that i have attended, and whilst the staff are lovely the food there is very expensive aswell as the parking

Came into hospital after struggling to breath for a week after having covid. Apart from the 9 hour wait in A&E, the care and after-care I have received was exceptional. After a two day stay I was feeling basically back to normal. Staff are …

I went to A&E as I was struggling to breath. I had to wait several hours but I could see the staff were doing everything they could. They were amazing and were always very kind to everyone.

The best free health care I have ever experienced. I had a very serious disease that if you don’t cure it 20% of people die and this hospital cured most of it in a week. They provided me with all the antibiotics and even made one to suit …

Waited for 8 hours in a & e after my wife had severe complications after surgery and the ambulance wouldn’t come said it would be quicker to drive there, big mistake waiting for all that time in a&e while my wife was lying on the floor in …

Car park full of rubbish, with no bins in sight. hospital itself is very tired and toilets were filthy. The nicest and cleaest part was the cosa coffee.

Goood staff but the hospital is seriously in need of more! very understaffed! people typically wait for 2,4 even 6 hours to get treated.. so that’s a bit sad. Even when you come in with an ambulance, it’s the same story. Every time I’ve …

Never been to this hospital as we live in Redhill. Great staff. Very polite and caring. This was late Saturday night/ Sunday morning well done Royal Surrey A and E

Changing my 5 star review for 1 star. The treatment I’ve received has been great but it’s completely let down by the utterly useless appointments people. …

Great hospital. Friendly staff. Easy to find your way around.

I attended an appointment in the ENT Outpatient department today. I wanted to express my sincere thanks for the brilliant care; firstly from the audiologist & then from Mr Valentines Registra. Everyone in this department goes over and above to provide a caring service and it is greatly appreciated.

Having had some very bad experiences with GP services and other areas of the NHS in recent years, its a pleasure to be able to report a great experience. …

I feel like at a hotel, the doctors and assistants are wonderful and very friendly..

Received excellent care here in both A&E as well as when I was moved to a ward. Very clean, incredible staff and kindness shown in abundance. So grateful for the NHS and the service I received here.

Came for an appointment, was told to wear a mask. There were multiple announcements telling people to wear masks . However the 2 receptionists in outpatients 5 were definitely not wearing their masks correctly. One had her mask hanging …

I have been to The Royal Surrey Hospital on 3 occasions with appointments in 3 different departments Endoscopy Audiology and General Surgery and on each occasion I have received excellent treatment that ran efficiently and was delivered on …

Had a suspected broken coccyx or right hip fracture after an ice skating fall which left me unable to sit up and with serious pain and difficulty moving in my back, neck, head and legs. In total spent 9 hours in A&E overnight. Was told I …

My husband was taken into a&e tonight with a suspected heart attack. I cannot express my thanks enough to all the staff at the hospital. The service my husband received was first class.

Today I went to A&E with my 6 year old bleeding from a fall at school. Drove around the car park for 30 minutes with loads of other cars doing the same as me looking for spaces. Decide to drive to Frimley A&E parked with ease, saw a doctor …

Cannot thank enough to the staff and all people in the hospital. They are absolute heroes. During my stay in the hospital they shown unconditional support, patience, care, compassion and commitment towards the patients. …

If I could give 0 stars I would my mother want for a scduled appt at the hospital as we relocated but due to cover has to be signed off on this heart clinic before can be transferred to a hospital near us. …

They couldn t even fixed my broken nose properly. I still have a bump, the surgery was useless as well as the surgeon. Never get a surgery at this place.

Spent the afternoon in A&E yesterday and expected a long wait, which it was, but during that time I saw the nurse who did my BP, pulse and temp, the triage nurse who took the details, the nurse who did all my bloodwork and Ecg and finally …

After almost collapsing, the exception good service started then. The ambulance paramedics were amazing. …

Visited A&E recently – faultless service provided from start to finish it has to be said. Not matter what some may say, we as a country are so lucky to have access to healthcare in this manner. One small detail – found the new parking machines very confusing, and I’m not usually inept with these things!! 🙊 …

This hospital has a very bad A&E
Every time I have experienced my time there it has been awful, the staff are awful, very very rude. …

I was in Short Stay Unit for 2 days after having my surgery under Dr. Morton.
The best experience ever, the best professionals – doctors, nurses , HCAs ect.
Well done everyone , you are doing amazing job!!

This is a review of St Catherine’s Ward. Nurses and Midwives are chatting and using their phone all day, the ward was not busy with patients but took more than two hours to get the blood pressure checked. We came because the baby didn’t …

as for me they can close this hospital. Workers walk like zombies in the corridor no interest in the patient. In great pain behind stones in the gallbladder, nothing was given to my wife for pain. Level of treatment as in the nineteenth century.Nine months with pains and it is not known when they will perform operations.

THIS IS NOT A REVIEW ABOUT THE ROYAL SURREY STAFF, WHO (REGARDING MY OWN CARE) HAVE BEEN ABSOLUTELY EXCELLENT.
This sadly is a review based purely on the truly eye-watering cost of parking in …

Covid seems to affect answering telephone enquiries. Appalling waiting times on hold only to have calls terminated. Departments unable to respond to calls due to COVID?? Too much reliance on IT.

Parking extortion on a grand scale! Bleeding the visitors & constant harrassment, bullying & fining of staff!! Disgusting 😡 …

The service is great, nurses are very nice and all the teams. All my time there was great.

The maternity wards in particular are absolutely fantastic!! After I gave birth there the second time the midwife brought in a plate of snacks for myself and partner and made us all tea! They gave us a big hug and sent us off to the ward. …

In Childrens A&E and treated very rudely (unnecessarily so) by one of the nurses. You’re only allowed 1 parent in at a time – how pathetic is that, so having 2 parents in is going to kill people???? Think about the impact their sick child has on the parent. The doctors were great

Excellent service from beginning to end. Can’t fault any of the staff or the service provided. Thank goodness for the NHS

So I went to get some photos taken today for my teeth because they wanted to record my progress with my braces. I had the joyful man called Ashley Prytherch as my photographer. Firstly he was in a right mood and seemed very annoyed that he …

Have been a patient at the RSCH on more than one occasion. All the staff are amazing, from the cleaners to the lady making you a cup of tea, they are always happy. …

Contrary to other reviews, this Hospital has no more of a parking problem than several other Hospitals I regularly attend, although you will need to allow plenty of extra time for parking, if attending an outpatient clinic appointment. …

Had to go into a&e at Guildford this morning, I have never attended the hospital before, but would like to say the doctor and nurses were wonderful. After booking in I was seen almost straight away. I was looked after from start to …

Wonderful staff and excellent quality of care. Although the media tends to paint NHS hospitals as third world hospitals, this was far from the experience I had during my recent admission to A&E. After an extremely short waiting time, I was …

Excellent nursing staff. After my emergency admission 17.11.21 they have taken the time, care & use of expertise to fix me. 8 nights here so far. Every single team member from Dr to the guys who bring the meals have been outstanding x
.

Trying to get some simple xray results

Spent about hour getting bounced to different departments because the operator …

Casualty for my 92 year old mom was excellent, from the senior doctors to the most junior people there. The positive, can do, and kind and attentive attitude of all the staff was a real credit to this wonderful hospital. My mother also went …

Took my daughter to paediatric a+e this morning, from the nurses, consultant to the xray team, they couldn’t have done enough for her and were exceptional with her additional needs. Absolutely couldn’t fault them and wouldn’t take my kids anywhere else

RUDE OLD LADY who works at switchboard who keeps cutting my call while I am URGENTLY trying to get hold of ENT for my 8 year old badly infected ear for a week now. No assistance or help at all. Horrible EXPERIENCE & EXTREMELY DISAPPOINTED …

Appalling organisation surrounding A&E and follow up in AEU . It lacks management and control with staff behaving like headless chickens. It’s not their fault for lack of management . The name Royal should be removed from its title as no self respecting Royal would want to go near this place

I was admitted via emergency last week amongst so many covid patients. They were very thorough to protect me and others from this virus. Despite being fully stretched they managed to get all the tests done and effectively treat the clot …

The A&E has just been renovated. Even though I spent 5 hours in the A&E, in pain waiting to be seen, it was bearable. Dr. Sameer Khan, one of the senior doctors that night, made me feel at ease and talked time through the procedures. He was …

Ringing Royal Surrey this morning and getting through to the ward I was put on hold over 5 mins waiting is absolutely wrong as all we want is some answers and to see how our loved one is who has been in your hospital now for nearly 3 weeks …

Simply excellent service. I was in for nine days. At each stage my treatment was fully explained and any questions i had.. answered. The nurses deserve massive credit for all they do and the cheerful manner in which they work. Tv’s can be …

The Maternity service at the Royal Surrey is amazing I can’t fault them. Start to finish during my complicated pregnancy and delivery I felt I was cared for by expert staff on all levels. …

Terrible A&E department. Junior doctor completely lost and incompetent. Waiting is horrible and Junior doctors happy to release you with paracetamol after waiting 6 hours.
Simply unacceptable.

I was rushed to Royal Surrey County Hospital last night with heavy bleeding. I was 12 weeks pregnant and lost the baby. The paramedics did a fantastic job as well as the staff at the A&E. I needed to have a surgery. The surgical team was …

Was there on the night 26.-27.July 2020.
As a private health care assistant for my client second time in this month.
Parking is FREE at the moment. …

im not going into detail but i am putting in a safe guarding issue about this hospital absolute dusgeace my poor dad who has cancer was treated. NHS shame on you

I have just spent 3 days and 2 nights at this awesome hospital and all I can say is that the care given is quite simply second to none. I developed a nasty toothache on Wednesday the 19th of June and on Thursday morning my face had swollen …

I am over whelmed by the excellent patient care the hospital staff offer to the patients. My very first experience was on the 11/06/2018 when I had an appointment to see a gyneacologist. Have been well looked after right from that day each …