Royal United Hospitals Bath NHS Foundation Trust average reviews all over the web

3.8
Total Reviews 80

Average reviews from all platforms

Average Rating 3.8

Average reviews from all platforms

  • 5.0
    50
  • 4.0
    4
  • 3.0
    6
  • 2.0
    3
  • 1.0
    17
Royal United Hospitals Bath NHS Foundation Trust reviews breakdown:
Google
3.8
80

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80 Royal United Hospitals Bath NHS Foundation Trust reviews on Google

RB
Robert Bull 4 months ago on Google
( 5 out of 5 )

The spiritual center in the RUH. This area is a shared area for all patients, staff and visitors to help find peace in faith or no faith. …

MF
Mrs Foster 4 months ago on Google
( 5 out of 5 )

Lovely hospital and staff. Been in and out recently but advised its a better hospital than those further a field. The shop is quite limited for fresh fruit, dairy etc but do sell cards, magazines, biscuits and nibbles. The atrium is not overly good. Highly priced, stall cakes and limited vegetarian foods.

GG
Ge Gwen 4 months ago on Google
( 4 out of 5 )

First time visiting this hospital today.
Very friendly & helpful staff.
There is a parking office just inside the main entrance & the lad manning it was …

C
Cathy 4 months ago on Google
( 5 out of 5 )

A&E on Christmas day. I have never been taken care of so well. The staff are just awesomely reassuring and calming. I was in and out within 4 hours with treatment given. …

A
Amy 4 months ago on Google
( 5 out of 5 )

Simply amazing, the ICU staff saved my mum’s life. I will forever be greatfull for the kind, caring and passionate staff. The consultants were also fantastic who worked there socks of to find a diagnosis. I never want her or anyone else I …

GD
Grainne Donnelly 4 months ago on Google
( 3 out of 5 )

Finally has decent coffee☕ in the Atrium Coffee/Snack shop. And still had Dimebars in the Friends Shop 😀 …

AW
Aaron William George Murphy 4 months ago on Google
( 5 out of 5 )

Me and my partner have had to use several services at RUH over the past couple of months. I have to say they are outstanding. It’s a hugely difficult time within the NHS and despite that me and my partner cannot fault RUH at all. All the …

CS
Chris Selway 4 months ago on Google
( 1 out of 5 )

My mother received poor care here. The staff refused to accept responsibilities for their mistakes and shipped her our to another hospital with incomplete records to cover their tracks. Had to raise a safeguarding concern. …

PM
Paul McGhee 4 months ago on Google
( 5 out of 5 )

Being strangers in the area I found the whole experience of 999 and the A&E staff in the hospital very friendly and efficient.
Special thanks to Emma? night staff and Kat on the day shift for their kindness.

MH
Margret Herbers Butcher 4 months ago on Google
( 4 out of 5 )

Parking is a nightmare-especially for the disabled. There just isn’t enough. Other than that the hospital is amazing. The staff is friendly and helpful and there wasn’t a long wait for anything

LS
leroy S 4 months ago on Google
( 1 out of 5 )

When you have been sat in a waiting room for 3 hours and other parents have been waiting longer. A doctor walks in with her kid and gets seen after 5 mins wait. This kid come in running and laughing while there is people in here struggling …

GS
Gillian Sanders 4 months ago on Google
( 5 out of 5 )

Visited with my daughter for an MRI scan. Staff friendly and helpful. Appointment to time with no issues.

RM
Ralitsa Mladenova 4 months ago on Google
( 1 out of 5 )

4 hours waiting with my poorly niece witch is 8 months baby how is this sound? From 8:30 pm till 00:23 and we are still here. 4 children in the waiting room and non doctor showed for the past two and a half hours 🙏 And we are all clapping for NHS …

JW
John Waller 4 months ago on Google
( 5 out of 5 )

Went into A&E as my face had swelled up really bad from an abscess in a broken tooth … Although the process was very slow all the doctors/Nurses were very helpful and curious towards me , well done to all involved on getting me sorted 👍 …

CH
Charlotte Hawley 4 months ago on Google
( 5 out of 5 )

Iv had a lot of treatment and surgery at RUH and always go back there because of the high level of care and my fantastic surgeon. Today I had an appointment at 10am. I was triaged, X-rayed, and had a consultation with my surgeon by 10:30. …

AD
Ajay Dahl 4 months ago on Google
( 5 out of 5 )

The staff there are amazing, I am genuinely shocked these doctors and nurses some barely in there 20s yet how patient, inciteful and mentally taxing their jobs are and their ability to show kindness under such extreme circumstances for such long periods of time and am very thankful for them.

JH
Joy Hawes 4 months ago on Google
( 5 out of 5 )

Recent visit to A and E overnight, the staff do an amazing job under so much pressure but carry on regardless where would we be without these devoted caring nhs doctors nurses and all staff. Government need to recognise what they all do for us!

KW
karen waters 4 months ago on Google
( 5 out of 5 )

What a fantastic looking hospital, very large building, very spacious, very clean,.. The hospital has many departments for different illnesses, it has a huge emergency waiting room, the corridors are large so wheelchair or disabled …

JT
Jane Taylor 4 months ago on Google
( 3 out of 5 )

Bath RUH and RNHRD are fantastic hospitals but unfortunately they are being let down by the lack organisation related to the refurbishment in the Imaging Department. …

DA
Deise Amazonas 4 months ago on Google
( 3 out of 5 )

The days nurses are wonderfull . during the day you have a Nice treatment .at night no . They don’t clean the bathroom for a week ! Very dirt . The doctors come once or twice a week . And they want to send you home without solving the problem .

AF
Alan Fowle 4 months ago on Google
( 5 out of 5 )

I have received nothing but excellent and compassionate care over the last couple of years for an ongoing illness. …

OA
Orla A 4 months ago on Google
( 1 out of 5 )

Visited on 7th August 2022. Wouldn’t allow me to review on Trust Pilot as search results do not come up! …

SS
Stephen Swindin 4 months ago on Google
( 5 out of 5 )

My second visit to The Royal Hospital Bath for an appointment in the Urology Department (D11). Everyone I came in contact with were extremely Professional, Polite & Friendly. …

JD
Jayne De Vaux Duggan 4 months ago on Google
( 5 out of 5 )

Excellent care and support after my husband fractured his ankle, kind staff and all dealt with in good time A&E…They are all amazing!

RA
rick archer 4 months ago on Google
( 3 out of 5 )

There was an internal diversion because of building work. Unfortunately inadequate signage meant I got lost and was made late for my appointment. Very helpful staff though got me to audiology eventually although I needed help to find the way out and I was not alone

SC
Silviu Cartas 4 months ago on Google
( 5 out of 5 )

The urology team, admission department and pretty much everyone I came in contact with, were amazing. Had laser surgery for some kidney stones and during my stay I felt very well looked after which made the whole experience much better. Thank you for this!

AM
Andrew Miller 4 months ago on Google
( 3 out of 5 )

The young night staff on A&E were excellent but once you’re discharged the door slams shut. Have tried again and again to get information about a promised (and necessary) follow up appointment with cardiology but you get shunted around …

SZ
Sarah Zwartouw 4 months ago on Google
( 5 out of 5 )

Amazing kind, professional and really compassionate treatment in gynae outpatients 10.3.22 by Stephen (med student) and the lovely lady registrar supervising him. They were kind, thorough and made me feel like I mattered. A unpleasant …

P
Pryrotek 4 months ago on Google
( 5 out of 5 )

I attended the urology department and the lovely Anna made me feel so relaxed she was so friendly and explained everything, answered my questions and I suffer from severe anxiety but she made me so calm and the young girl with her was so …

TW
Tim Warder 4 months ago on Google
( 5 out of 5 )

The staff here are brilliant!!! After fracturing my wrist in a motorcycle accident they checked all possible injuries in such professional and friendly manner. They had me xrayed and my arm in a cast within a couple hours. Massive appreciation too all of the staff that work in A&E.

CC
carole cocks 4 months ago on Google
( 4 out of 5 )

Had to wait 20 mins before I was called in but it was very busy. Good attention to detail and very pleased with service I received.

CW
Caroline Wallis-Newport 4 months ago on Google
( 5 out of 5 )

I would like to give special thanks to Leanna and Clementine in the scan department for their friendliness, care and professional approach during an appointment I had last month. These lovely ladies both went out of their way to put me at …

I
Imogen 4 months ago on Google
( 1 out of 5 )

Terrible. Comparing this to my experience at my other hospital before I moved, I could not believe the incompetence and actual negligence. Most of the nurses were lovely bar some, and the actual doctor I saw was nice but dismissive. Told me …

D
dann756 4 months ago on Google
( 5 out of 5 )

My experience after having a seizure at home due to alcohol deprivation was dealt with professionally from start to finish. The paramedics were friendly, relatable, relaxed and calm. The staff at A&E came by to see if I was OK every time …

JH
Jacob Heatley-Adams 4 months ago on Google
( 1 out of 5 )

Went to A&E this evening at 8:30 and as I had just started explaining my symptoms to the lady on the front desk the triage nurse behind me said that I just need to book an appointment with the GP. I asked politely that I should perhaps …

L
Leanne 4 months ago on Google
( 5 out of 5 )

Fantastic care! I have had to see both eye casualty and gynaecology in the past 2 months for emergencies and despite being incredibly busy, this has not impacted their care in either departments. I am so thankful for everything they have …

SF
Stephen Funnell 4 months ago on Google
( 5 out of 5 )

I’d like o express my heartfelt appreciation of the efforts of all those who took care of me when my wife brought me in on 19 Feb. with a suspected stroke, from Lou n Lauren in A&E to the ASU team, ditto OT and others I may have forgotten. …

ME
Mandy Edwards 4 months ago on Google
( 1 out of 5 )

My daughter checked in here after being told by 111 to get an uber to get her ankle seen to after a fall and hearing her ankle snap. She arrived at 2pm today, was told not to eat anything and drink water only by the telephone advisor on …

MS
Maria Shipman 4 months ago on Google
( 5 out of 5 )

Waterhouse ward in RUH deserve a massive pat on the back. At present they are treating my dad and have been for the last few weeks. I can only applaud their sense of care and dedication to all their patients. They are friendly caring and …

AH
Andrew Harris 4 months ago on Google
( 5 out of 5 )

Visiting a Deaf friend as I was unsure where he was I asked the receptionist who was really helpful giving me very clear and simple instructions. On arriving the nurse booked me in and explained I had to wear an apron and gloves, I was …

D
Daniel 4 months ago on Google
( 1 out of 5 )

Thought it was appropriate to share information about my hospital admission to my abusive ex-partner for no reason and then lied about it for 6 months. If your medical information being confidential is important to you, I’d try to go …

PW
Peter Wood 4 months ago on Google
( 5 out of 5 )

Well laid out parking was very easy and plenty of disable parking

KW
Kerrie Wyatt 4 months ago on Google
( 5 out of 5 )

The staff in A&E were amazing. I was then taken to Pearce ward on Orthopaedics whilst waiting for an MRI. My stay on this ward was amazing. The staff from doctors, nurses, cleaners and porters went above and beyond. I am really …

JW
Jackson Winter 4 months ago on Google
( 5 out of 5 )

Welcoming people and easy access to anything. No long waits.

TM
trish morgan 4 months ago on Google
( 4 out of 5 )

Once my mum was through A&E which flatly refused my staying beside her ( even though doubly vaccinated for covid)things improved greatly. The staff have been polite & professional. drs bedside manner impecable and consultative with patient. Well done everyone I sense an improvement in staffing levels & care. Thankyou

IO
Ian O’Neill 4 months ago on Google
( 1 out of 5 )

I really cannot believe this awful place, they take a fairly healthy 62 year old male and turn him into a pain racked wreck in three weeks. Brought in by ambulance, Gaul bladder problems, leave me festering for 9 days before operation to …

HH
H H 4 months ago on Google
( 1 out of 5 )

Awful unempathic team, one woman hung up on me when I was asking a question about a friend in hospital. I wish I knew her name, and also the girl who I spoke to after who was just rude and completely unempathic to the situation. I’m …

JG
JOHN Griffiths 4 months ago on Google
( 5 out of 5 )

I have been experiencing care for torn Achilles in B1. I have to applaud the staff, nurses, doctors and technicians in the Trauma unit, the fracture clinic, X-ray dept and plaster cast team. All have been friendly, helpful and skillful. …

JS
John Surrey 4 months ago on Google
( 5 out of 5 )

I went in for a minor(ish) op for a couple of days. Every single member of staff I came into contact with was superb. They might have been short staffed and rushed off their feet, but I truly felt that I mattered to them. Thank you, each and every one of you!!

RC
Rick Chinnock 4 months ago on Google
( 1 out of 5 )

Admitted after surgery locally with infection first part was satisfactory and moved to what they call SSSU (Short stay surgical unit) on arrival I was not expected and porter and nurse had a disagreement on where I should be delivered …

NB
Natasha Boodhoo 4 months ago on Google
( 5 out of 5 )

The staff at the MRI department was excellent! I was a bit anxious about going in the MRI machine but the nurses were extremely kind and comforting. I had other scans at private clinics and the treatment at the RUH was at the same standard

FR
Florence Richardson 4 months ago on Google
( 2 out of 5 )

Waited from 7pm – 10.30pm on a Tuesday to get an xray of my hand. Was told it (quite patronisingly) it was not broken, it was totally fine, despite shooting pain and swelling, and left with no treatment. A WEEK later I receive a call from a …

HD
Hayleigh Davis 4 months ago on Google
( 1 out of 5 )

Awful experience with the midwives. I rang repeatedly for 2 weeks saying that I knew something was up and I needed baby to be checked. Went to community midwife who couldn’t find my baby’s heartbeat and at the gestation baby was at …

CP
Caroline Parker 4 months ago on Google
( 5 out of 5 )

My review is based on telephone assistance & not medical treatment. I telephoned the hospital this morning for details about my mother because she was admitted late the night before and I was about to make a 3 hour journey to visit her. …

WL
WMB Livestock 4 months ago on Google
( 5 out of 5 )

I had to come here recently after a fall from a small height.
The staff were, professional, polite and oh so very overworked.
I cannot thank them enough for all they did. …

TT
Thorny T 4 months ago on Google
( 2 out of 5 )

Me and my partner visited several times and stayed overnight for 5 nights.

The car park is limited on space and fairly run down. All the appointments we …

L
laneypuss 4 months ago on Google
( 5 out of 5 )

I was made to stay in this hospital for 5 days following an bleeding stomach ulcer. …

PP
Philpott Paranormal 4 months ago on Google
( 5 out of 5 )

Amazing staff in departments I visited, calming and understanding. The HCAs and nurses on Forrester brown ward were patient and attentive to everyone and the bay I was in had an amazing atmosphere. I was seen, diagnosed and treated quickly. …

GC
G C 4 months ago on Google
( 5 out of 5 )

Plenty of parking spaces available at time of visit :10.15 Friday.

TW
Tracy Williams 4 months ago on Google
( 5 out of 5 )

My father spent a week on the cardiac ward following a heart attack. The staff were wonderful and my dad couldn’t praise them enough. We are very grateful to all concerned. …

GH
Glen H 4 months ago on Google
( 5 out of 5 )

Friendly, caring staff. If using your disabled parking badge at the time if your first appointment you need to register your car registration at the main entrance, so advice you make a note before leaving the parking area.

JS
Julia S 4 months ago on Google
( 5 out of 5 )

Went here to visit someone in hospital, very impressed with the doors that automatically sterilise your hands when opening the doors into the ward. The visiting is booked in advance which although takes organising is worth it as it means that there’s not too many people on the ward at any one time.

R
Ruth 4 months ago on Google
( 5 out of 5 )

My elderly mother was admitted to the Respiratory ward. We were
impressed with the attentiveness of the staff. My mother was full of praise for the food and how helpful the staff were. What an improvement on the Swindon hospital previously admitted to. I cannot speak highly enough of the service my mother received.

BB
Benton Brown 4 months ago on Google
( 5 out of 5 )

We have had to take our little one here a few times to see an orthopaedic specialist and once to the A&E. We were pleasantly surprised by how nice and well run the place seems. Great staff, very kind and helpful. We are often seen straight away and didn’t have to wait around too long. We always feel as if we are in good hands at RUH.

JJ
Jessica Jones 4 months ago on Google
( 1 out of 5 )

Utterly disappointed with how things were dealt with after receiving an X-ray. I seen the nurse and the nurse questioned me why hadn’t I gone to my local hospital and the reason I hadn’t gone to my local hospital due to working away and she …

AS
A S 4 months ago on Google
( 1 out of 5 )

The service is poor in general as we all know it, health service isn’t world class as expected from a hospital point of view. Expectations is higher specially from one of the richest county in the world should have decent health …

JG
Joanna G. 4 months ago on Google
( 1 out of 5 )

Review of Urgent Care.

Despite having appointment booked for set time via 111 we had to wait for the …

JG
J G 4 months ago on Google
( 5 out of 5 )

Staff are amazing, care is second to none.

DH
David Hughes 4 months ago on Google
( 5 out of 5 )

Many thanks to all the staff on the Colorectal Department! My appointment today was on time and I cannot fault the level of care shown by the nursing staff & the consultants, who carefully explained every step of the procedure.

SG
sarah glyn-woods 4 months ago on Google
( 5 out of 5 )

Once again an exemplary service from exceptionally thorough and caring staff for our 17 year old son with a fractured ankle. There may have been a wait but this is the same worldwide, private or state when there are lots of sick adults and children. Well done and save our NHS as it is a marvellous institution. Thank you

CH
Carolyn Heaton 4 months ago on Google
( 5 out of 5 )

As a current patient on Pulteney ward I can only say from my current experience that the care and attention on this Surgical/Medical ward has been excellent.
As an NHS employee myself and a trained nurse,I know from experience the …

TM
Tsumiki Mikan 4 months ago on Google
( 2 out of 5 )

I recently stayed in the RUH for some time due to a serious infection and chronic vomiting. For me, my stay was very mixed. Most of the nurses, doctors, staff etc were absolute angels but there were some people in particular who seemed to …

DS
Diane Samways 4 months ago on Google
( 1 out of 5 )

Truly awful A&E experience. 8 hours and counting and we’ve yet to be officially seen by anyone remotely helpful. Extremely poor staffing – borderline dangerous. I hope someone official reads this and realises the danger you are placing patients and staff under.

TS
Tash Smith 4 months ago on Google
( 5 out of 5 )

Never had a problem with appointments here.
They saved my dads life in 2000.
The nurses do an exception job. Friendly, polite and helpful. …

AF
Alex Facta 4 months ago on Google
( 1 out of 5 )

We received a parking fine whilst in A&E for parking in the car park next to A&E. Very poor and unclear/complicated signage. Signs telling you where the payment terminals are have been kept separated from the signs telling you how to pay …

JH
Julian Halsby 4 months ago on Google
( 5 out of 5 )

I was taken into A&E on Christmas Day having suffered an inflamed esophagus which prevented me from swallowing. My treatment was first rate and very thorough with an endoscopy the following morning which revealed a food bolus and …

JH
Jill Hillman 4 months ago on Google
( 5 out of 5 )

Recently my husband was admitted to AAU. He was treated with respect and kindness by all the staff but the 5* rating goes to Rory a brilliant doctor. He took time to listen and was extremely professional. Take every opportunity in the future Rory you are an excellent doctor.

TA
Tracy Allsop 4 months ago on Google
( 5 out of 5 )

The staff in the intensive care unit who looked after my dad were outstanding. They were on hand at all times during the 6 days he was there, they were compassionate and professional, they made a very difficult week much easier. A fantastic team. A fantastic facility.

IB
Ian Brown 4 months ago on Google
( 5 out of 5 )

I found this hospital is delivering a more than satisfactory service, all of the NHS staff in this hospital, and all NHS staff in general, are doing a fantastic job, often in very stretched and difficult circumstances, the service is …

CL
Christine Lane 4 months ago on Google
( 3 out of 5 )

No complaints with the treatment my husband received last Saturday after being taken in by ambulance – lovely nurses, great doctors. However, when I came to leave to wend my weary way home at around 11 p.m. the parking machine at the …

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