Royal United Hospitals Bath NHS Foundation Trust reviews

The spiritual center in the RUH. This area is a shared area for all patients, staff and visitors to help find peace in faith or no faith. …

Lovely hospital and staff. Been in and out recently but advised its a better hospital than those further a field. The shop is quite limited for fresh fruit, dairy etc but do sell cards, magazines, biscuits and nibbles. The atrium is not overly good. Highly priced, stall cakes and limited vegetarian foods.

First time visiting this hospital today.
Very friendly & helpful staff.
There is a parking office just inside the main entrance & the lad manning it was …

A&E on Christmas day. I have never been taken care of so well. The staff are just awesomely reassuring and calming. I was in and out within 4 hours with treatment given. …

Simply amazing, the ICU staff saved my mum’s life. I will forever be greatfull for the kind, caring and passionate staff. The consultants were also fantastic who worked there socks of to find a diagnosis. I never want her or anyone else I …

Finally has decent coffee☕ in the Atrium Coffee/Snack shop. And still had Dimebars in the Friends Shop 😀 …

Me and my partner have had to use several services at RUH over the past couple of months. I have to say they are outstanding. It’s a hugely difficult time within the NHS and despite that me and my partner cannot fault RUH at all. All the …

My mother received poor care here. The staff refused to accept responsibilities for their mistakes and shipped her our to another hospital with incomplete records to cover their tracks. Had to raise a safeguarding concern. …

Being strangers in the area I found the whole experience of 999 and the A&E staff in the hospital very friendly and efficient.
Special thanks to Emma? night staff and Kat on the day shift for their kindness.

Parking is a nightmare-especially for the disabled. There just isn’t enough. Other than that the hospital is amazing. The staff is friendly and helpful and there wasn’t a long wait for anything

When you have been sat in a waiting room for 3 hours and other parents have been waiting longer. A doctor walks in with her kid and gets seen after 5 mins wait. This kid come in running and laughing while there is people in here struggling …

Visited with my daughter for an MRI scan. Staff friendly and helpful. Appointment to time with no issues.

4 hours waiting with my poorly niece witch is 8 months baby how is this sound? From 8:30 pm till 00:23 and we are still here. 4 children in the waiting room and non doctor showed for the past two and a half hours 🙏 And we are all clapping for NHS …

Went into A&E as my face had swelled up really bad from an abscess in a broken tooth … Although the process was very slow all the doctors/Nurses were very helpful and curious towards me , well done to all involved on getting me sorted 👍 …

Iv had a lot of treatment and surgery at RUH and always go back there because of the high level of care and my fantastic surgeon. Today I had an appointment at 10am. I was triaged, X-rayed, and had a consultation with my surgeon by 10:30. …

The staff there are amazing, I am genuinely shocked these doctors and nurses some barely in there 20s yet how patient, inciteful and mentally taxing their jobs are and their ability to show kindness under such extreme circumstances for such long periods of time and am very thankful for them.

Recent visit to A and E overnight, the staff do an amazing job under so much pressure but carry on regardless where would we be without these devoted caring nhs doctors nurses and all staff. Government need to recognise what they all do for us!

What a fantastic looking hospital, very large building, very spacious, very clean,.. The hospital has many departments for different illnesses, it has a huge emergency waiting room, the corridors are large so wheelchair or disabled …

Bath RUH and RNHRD are fantastic hospitals but unfortunately they are being let down by the lack organisation related to the refurbishment in the Imaging Department. …

The days nurses are wonderfull . during the day you have a Nice treatment .at night no . They don’t clean the bathroom for a week ! Very dirt . The doctors come once or twice a week . And they want to send you home without solving the problem .

I have received nothing but excellent and compassionate care over the last couple of years for an ongoing illness. …

Visited on 7th August 2022. Wouldn’t allow me to review on Trust Pilot as search results do not come up! …

My second visit to The Royal Hospital Bath for an appointment in the Urology Department (D11). Everyone I came in contact with were extremely Professional, Polite & Friendly. …

Excellent care and support after my husband fractured his ankle, kind staff and all dealt with in good time A&E…They are all amazing!

There was an internal diversion because of building work. Unfortunately inadequate signage meant I got lost and was made late for my appointment. Very helpful staff though got me to audiology eventually although I needed help to find the way out and I was not alone

The urology team, admission department and pretty much everyone I came in contact with, were amazing. Had laser surgery for some kidney stones and during my stay I felt very well looked after which made the whole experience much better. Thank you for this!

The young night staff on A&E were excellent but once you’re discharged the door slams shut. Have tried again and again to get information about a promised (and necessary) follow up appointment with cardiology but you get shunted around …

Amazing kind, professional and really compassionate treatment in gynae outpatients 10.3.22 by Stephen (med student) and the lovely lady registrar supervising him. They were kind, thorough and made me feel like I mattered. A unpleasant …

I attended the urology department and the lovely Anna made me feel so relaxed she was so friendly and explained everything, answered my questions and I suffer from severe anxiety but she made me so calm and the young girl with her was so …

The staff here are brilliant!!! After fracturing my wrist in a motorcycle accident they checked all possible injuries in such professional and friendly manner. They had me xrayed and my arm in a cast within a couple hours. Massive appreciation too all of the staff that work in A&E.

Had to wait 20 mins before I was called in but it was very busy. Good attention to detail and very pleased with service I received.

I would like to give special thanks to Leanna and Clementine in the scan department for their friendliness, care and professional approach during an appointment I had last month. These lovely ladies both went out of their way to put me at …

Terrible. Comparing this to my experience at my other hospital before I moved, I could not believe the incompetence and actual negligence. Most of the nurses were lovely bar some, and the actual doctor I saw was nice but dismissive. Told me …

My experience after having a seizure at home due to alcohol deprivation was dealt with professionally from start to finish. The paramedics were friendly, relatable, relaxed and calm. The staff at A&E came by to see if I was OK every time …

Went to A&E this evening at 8:30 and as I had just started explaining my symptoms to the lady on the front desk the triage nurse behind me said that I just need to book an appointment with the GP. I asked politely that I should perhaps …

Fantastic care! I have had to see both eye casualty and gynaecology in the past 2 months for emergencies and despite being incredibly busy, this has not impacted their care in either departments. I am so thankful for everything they have …

I’d like o express my heartfelt appreciation of the efforts of all those who took care of me when my wife brought me in on 19 Feb. with a suspected stroke, from Lou n Lauren in A&E to the ASU team, ditto OT and others I may have forgotten. …

My daughter checked in here after being told by 111 to get an uber to get her ankle seen to after a fall and hearing her ankle snap. She arrived at 2pm today, was told not to eat anything and drink water only by the telephone advisor on …

Waterhouse ward in RUH deserve a massive pat on the back. At present they are treating my dad and have been for the last few weeks. I can only applaud their sense of care and dedication to all their patients. They are friendly caring and …

Visiting a Deaf friend as I was unsure where he was I asked the receptionist who was really helpful giving me very clear and simple instructions. On arriving the nurse booked me in and explained I had to wear an apron and gloves, I was …

Thought it was appropriate to share information about my hospital admission to my abusive ex-partner for no reason and then lied about it for 6 months. If your medical information being confidential is important to you, I’d try to go …

Well laid out parking was very easy and plenty of disable parking

The staff in A&E were amazing. I was then taken to Pearce ward on Orthopaedics whilst waiting for an MRI. My stay on this ward was amazing. The staff from doctors, nurses, cleaners and porters went above and beyond. I am really …

Welcoming people and easy access to anything. No long waits.

Once my mum was through A&E which flatly refused my staying beside her ( even though doubly vaccinated for covid)things improved greatly. The staff have been polite & professional. drs bedside manner impecable and consultative with patient. Well done everyone I sense an improvement in staffing levels & care. Thankyou

I really cannot believe this awful place, they take a fairly healthy 62 year old male and turn him into a pain racked wreck in three weeks. Brought in by ambulance, Gaul bladder problems, leave me festering for 9 days before operation to …

Awful unempathic team, one woman hung up on me when I was asking a question about a friend in hospital. I wish I knew her name, and also the girl who I spoke to after who was just rude and completely unempathic to the situation. I’m …

I have been experiencing care for torn Achilles in B1. I have to applaud the staff, nurses, doctors and technicians in the Trauma unit, the fracture clinic, X-ray dept and plaster cast team. All have been friendly, helpful and skillful. …

I went in for a minor(ish) op for a couple of days. Every single member of staff I came into contact with was superb. They might have been short staffed and rushed off their feet, but I truly felt that I mattered to them. Thank you, each and every one of you!!

Admitted after surgery locally with infection first part was satisfactory and moved to what they call SSSU (Short stay surgical unit) on arrival I was not expected and porter and nurse had a disagreement on where I should be delivered …

The staff at the MRI department was excellent! I was a bit anxious about going in the MRI machine but the nurses were extremely kind and comforting. I had other scans at private clinics and the treatment at the RUH was at the same standard

Waited from 7pm – 10.30pm on a Tuesday to get an xray of my hand. Was told it (quite patronisingly) it was not broken, it was totally fine, despite shooting pain and swelling, and left with no treatment. A WEEK later I receive a call from a …

Awful experience with the midwives. I rang repeatedly for 2 weeks saying that I knew something was up and I needed baby to be checked. Went to community midwife who couldn’t find my baby’s heartbeat and at the gestation baby was at …

My review is based on telephone assistance & not medical treatment. I telephoned the hospital this morning for details about my mother because she was admitted late the night before and I was about to make a 3 hour journey to visit her. …

I had to come here recently after a fall from a small height.
The staff were, professional, polite and oh so very overworked.
I cannot thank them enough for all they did. …

Me and my partner visited several times and stayed overnight for 5 nights.

The car park is limited on space and fairly run down. All the appointments we …

I was made to stay in this hospital for 5 days following an bleeding stomach ulcer. …

Amazing staff in departments I visited, calming and understanding. The HCAs and nurses on Forrester brown ward were patient and attentive to everyone and the bay I was in had an amazing atmosphere. I was seen, diagnosed and treated quickly. …

Plenty of parking spaces available at time of visit :10.15 Friday.

My father spent a week on the cardiac ward following a heart attack. The staff were wonderful and my dad couldn’t praise them enough. We are very grateful to all concerned. …

Friendly, caring staff. If using your disabled parking badge at the time if your first appointment you need to register your car registration at the main entrance, so advice you make a note before leaving the parking area.

Went here to visit someone in hospital, very impressed with the doors that automatically sterilise your hands when opening the doors into the ward. The visiting is booked in advance which although takes organising is worth it as it means that there’s not too many people on the ward at any one time.

My elderly mother was admitted to the Respiratory ward. We were
impressed with the attentiveness of the staff. My mother was full of praise for the food and how helpful the staff were. What an improvement on the Swindon hospital previously admitted to. I cannot speak highly enough of the service my mother received.

We have had to take our little one here a few times to see an orthopaedic specialist and once to the A&E. We were pleasantly surprised by how nice and well run the place seems. Great staff, very kind and helpful. We are often seen straight away and didn’t have to wait around too long. We always feel as if we are in good hands at RUH.

Utterly disappointed with how things were dealt with after receiving an X-ray. I seen the nurse and the nurse questioned me why hadn’t I gone to my local hospital and the reason I hadn’t gone to my local hospital due to working away and she …

The service is poor in general as we all know it, health service isn’t world class as expected from a hospital point of view. Expectations is higher specially from one of the richest county in the world should have decent health …

Review of Urgent Care.

Despite having appointment booked for set time via 111 we had to wait for the …

Staff are amazing, care is second to none.

Many thanks to all the staff on the Colorectal Department! My appointment today was on time and I cannot fault the level of care shown by the nursing staff & the consultants, who carefully explained every step of the procedure.

Once again an exemplary service from exceptionally thorough and caring staff for our 17 year old son with a fractured ankle. There may have been a wait but this is the same worldwide, private or state when there are lots of sick adults and children. Well done and save our NHS as it is a marvellous institution. Thank you

As a current patient on Pulteney ward I can only say from my current experience that the care and attention on this Surgical/Medical ward has been excellent.
As an NHS employee myself and a trained nurse,I know from experience the …

I recently stayed in the RUH for some time due to a serious infection and chronic vomiting. For me, my stay was very mixed. Most of the nurses, doctors, staff etc were absolute angels but there were some people in particular who seemed to …

Truly awful A&E experience. 8 hours and counting and we’ve yet to be officially seen by anyone remotely helpful. Extremely poor staffing – borderline dangerous. I hope someone official reads this and realises the danger you are placing patients and staff under.

Never had a problem with appointments here.
They saved my dads life in 2000.
The nurses do an exception job. Friendly, polite and helpful. …

We received a parking fine whilst in A&E for parking in the car park next to A&E. Very poor and unclear/complicated signage. Signs telling you where the payment terminals are have been kept separated from the signs telling you how to pay …

I was taken into A&E on Christmas Day having suffered an inflamed esophagus which prevented me from swallowing. My treatment was first rate and very thorough with an endoscopy the following morning which revealed a food bolus and …

Recently my husband was admitted to AAU. He was treated with respect and kindness by all the staff but the 5* rating goes to Rory a brilliant doctor. He took time to listen and was extremely professional. Take every opportunity in the future Rory you are an excellent doctor.

The staff in the intensive care unit who looked after my dad were outstanding. They were on hand at all times during the 6 days he was there, they were compassionate and professional, they made a very difficult week much easier. A fantastic team. A fantastic facility.

I found this hospital is delivering a more than satisfactory service, all of the NHS staff in this hospital, and all NHS staff in general, are doing a fantastic job, often in very stretched and difficult circumstances, the service is …

No complaints with the treatment my husband received last Saturday after being taken in by ambulance – lovely nurses, great doctors. However, when I came to leave to wend my weary way home at around 11 p.m. the parking machine at the …