Royal Victoria Infirmary reviews

I wish I didn’t have to put a one star because this hospital has always been amazing to myself and my family during very difficult times but I’m not happy at all because when I had my son in this hospital I did have a very difficult …

Sat in A&E for 5 hours having had or having a heart attack! I was taken in by ambulance from a doctors surgery after her concerns.
Thought I would have had an ECG within 10 minutes as per guidelines, but this …

I just wanted to share the most amazing help Christina Blight who is Dr Mamooji’s Secretary gave me. …

Had an operation to remove a tumour. The nurses were just wonderful and the Consultant was amazing. Put you at ease from the beginnjng and made sure you had no discomfort. Would highly recommend this hospital.

I would also like to thank the RVI for their hard work because I had burns in the bath and I have been going to appointments weekly to keep an eye on them the doctors have also given me cream and bandages to keep putting on to heal the …

5 weeks last year critical care then ward 52.the nhs deserve a pay rise because there like gold all the doctors and nurses are exelent and do a great job. Sometimes 10 hour shifts gold stars from me.

Always clean, clear signage to different areas of the hospital, friendly staff and occasional wait times depending on department you are visiting (A&E always has a wait of 1-2 hrs minimum).

I fell off a bungalow roof shattered my heal, bones broke throw my skin. The doctor’s did a fantastic job the care I got was fantastic thank you very much

Only ever attended as a visitor or outpatient.

Large hospital with specialist enters for certain conditions. …

When sitting in the corridor of A&E for six hours, you hear some things. The last thing I’d expect to hear though, is casual racism from the security team. As a Geordie (and human being), I’m exceptionally disappointed.

Ward 19 Infectious Diseases, is like to say a mahoosive thank you to all staff, from domestic to consultants. Covid 19 patient.
They went above and beyond in helping me and others. Thanks, Guys you made getting better a lot easier.

Attended A&E yesterday I know they were busy but there’s no excuse to treat an Ill person badly. I saw a woman asking the nurse how to sit the bed up as the patient wanted to sit by because the patient felt they were going to be sick the …

My mother passed away as a result of a car accident, I’d just like to thank all the staff from doctor to receptionist as they made every effort and rely do care, I’m especially thankful to the nurse whom tended to my mother during her final hours. Rely great compassionate people.

Excellent hospital. Friendly staff. Had recent surgery on ward 40, helpful, friendly and caring staff that cannot do enough for you. Thank you all so much on ward 40, yous are very much appreciated and are doing an amazing job!

Seriously a good hospital. Was in there for about 6 weeks and it really is a good all rounder. The food was good, the staff are lovely, they do activities with you for teenagers, the wards felt safe and you were with people your own age, …

I wish to thank the staff on neurosurgery out patients for your help and friendliness also Mr Kamat
Could feel the love in the department keep it up

I went into the hospital a fully functional human being.
I came out weeks later disabled and needed daily IV care for almost 2 years due to huge incurable infection and several botched surgeries. …

I have been waiting for a operation for a long time apart from that it’s a brilliant hospital and the physiotherapy staff are friendly helpful

I would like to share with you the amazing treatment my son received this morning when he had an injury to his eye. The staff at the RVI were incredible. They reassured him and gave him first class treatment. He was so very grateful …

The care you recieve at this hospital is absolutely fantastic they care for you 100% the clinic i was at closed at 5 but I had to wait for a prescription and an ambulance the staff were amazing and waited with me until the ambulance arrived and also gave me a goody bag because I hadn’t eaten never had service like it any other Hospital

I had my thyroid removed at the RVI.Professor Leonard was my consultant and did a marvellous job.
Thankyou to all the team as well

Obviously, people don’t like to visit hospitals, so when they do, they want the experience to be as pleasant as possible. I had to attend the outpatient department both pre- and post- lockdown for the same treatment. I’d never been to the …

Been under the care of the RVI hospital following an operation which I needed on my wrist. And this hospital has been amazing throughout from going down to theatre and the after care. From physio and check ups throughout the 6 months. Today …

Always positive experiences here as a patient! Kind and helpful reception staff, great doctors. Everyone here knows what they’re doing. Appointments have always been on time or close to. …

I am so very impressed with the treatment I received yesterday (08.06.22) in the emergency eye department. I was sent by my optician who had diagnosed a retinal tear and after 5 hours I left the department having had laser treatment – what …

Apologies for bringing the overall rating of the hospital down with this review, as I generally think that this is a good hospital. This one star rating is for the food provision here and I would give it zero stars if I could. Whoever is …

So far never had a single complaint. Most reliable hospital in the North East if you ask me! They go through a lot more bother than most hospitals would for anyone. I’ve been under their care for Hyperemesis which they were quick to …

Excellent Hospital.
Parking poor. Allow extra time for appointments to get parked.

I have to say I’d stay here again! 🤣 Nearly 40 years of my life and I have never had to stay in a hospital. Quite an achievement I feel but that’s by the by. I was taken in after a nasty motorcycle accident and I have to take my hat of to …

Went in to A&E this evening because of facial weakness and I was re-directed to minor injuries unit where I felt well taken care of by the staff who were in charge of my care. Was in there for only an hour and a bit. Really satisfied with …

brilliant service as part of the NHS. doctors and nursing staff were all very polite and helpful. the waiting time was short and the consultant worked on tinea d could not be more charming xray department was very efficient under great demand on a Saturday morning . nothing but good to say about the hospital and staff

It is one of the best hospitals in the North East. Lots of departments and good facilities and shops inside.

I went there on Wednesday due to being unwell. The staff were absolutely brilliant, they were professional, knowledgeable and very caring. Spot on.

Outstanding on every level, staff do a great job from ICU,HDC, and the wards
I could not be more appreciative without these people I’d be lonely

Twice I’ve visited A and E after being sent by my gp , the waiting there is ridiculous! 10 hours first visit, 8 hours the next! The care I was actually delivered was absolutely on point….but the waiting when I was in extreme pain, not …

The rvi saved my life when I had cancer. The surgeons and other staff involved in my operation were excellent. The ward (47) was my home for 5 weeks and the staff there were also excellent. I have had after care that has been top notch. …

I was referred to A&E 28/9. First class service all around. Special thanks to Adam (A&E) and Rebecca(Maxfax) for looking after me and getting me sorted out. Waiting times are what they are as everybody is there for a reason, some more serious than others and thats why there is a triage nurse. My wait was 5 hours.

Went to A&E with an infection. They took blood samples and gave me some pain killers after approx. 1 hour. Then, nothing for a good 5 hours. However, as soon as they started, they absolutely smashed it. Making sure to exclude every severe cause of my pain. Very thorough and well trained nurses!

A shout out to a very professional and helpful nurse Barbara Misie from the eye out patients department Claremont Wing, she went the extra mile to help me with a couple of issues, this is how all NHS nurses and professionals should be . Well done

I was cared for on the stroke ward in Nov 21. The staff were completely amazing and the care that I received there made such a massive difference to my quality of life. I was taken my ambulance to the Rvi following a stroke at home. I was …

The plastic surgery clinic team in the victoria wing are outstanding! The level of care taken prior, during, and after my surgery have been highly attentive and have always ensured I was seen to promptly, even during very busy periods. …

I had fantastic service and care today at the Plastic Surgery / Hand department. I had less than a 5 minute wait to see a doctor and was referred immediately to the Day Ward for surgery where my injury was dealt with promptly. All staff …

It is 29tb October. I had MRI scan on 24th September. NO RESULT YET
I was told by neurologist that he would ask for an urgent scan. Is this how the NHS wants to portray itself??

Word cant describe the kindness and respect they show you from reception to nurse and doctors … 💚💚💚💛💛💛 …

The pediatric type1 diabetes team are fantastic, thank you for all your care and support that has been ongoing since my son was 4 years old now 17, staff are so patient and extremely helpful and can’t thank the team enough, the hospital is …

Dirty tables in reception with numerous coffee cups, half eaten sandwiches, crisp packets. On asking reception (Leases) to have a cleaner tidy up I was told it had nothing to do with them. So who is responsible as Costa said the same.

It’s very hard to review a hospital, as there are so many people you come into contact with, and a single star rating for an over-all experience is nigh on impossible. However, here goes. My partner suffered a major stroke and was admitted …

I had a 12 year old autistic child with cancer and went to ward 4 realistically the staff seem friendly but when you ask for something the child needs it takes 2 days to get ie dry wipes ,cream ,only offerd dinner couple of times not a very high rating I’m afraid.

I was referred to the respiratory team last year and I can honestly say the whole department are brilliant .
The doctors listen to you and help any way they can and I had a specialist nurse …

Very impressed and grateful to have had my laparoscopic surgery as a day patient in Ward 45 of the RVI. …

Following a dog bite to my thumb, I’ve had the most amazing, professional efficient, diligent care in minor injuries through to hand clinic, day case plastic surgery and follow up all at the Royal Victoria Infirmary
Thank you everyone

Foreign student review here (happened 3 years ago).
Was my first time addmited to this hospital. Had serious stomach ache and I thought it was my appendix. The staff, nurse and doctors were super compassionate. …

Horrible place , Horrible team nurses and doctors don’t take any responsibility, they behave like animal its shame on NHS
My brother had tonsillitis and he couldn’t breath he could drink water and …

The NSSU ward next to ward 15.
I was in for lumbar decompression surgery from the 11th-15th of September 2020.
During the operation the surgeons found that they had to carry out a more …

Total disaster. 9 hours wait sitting on a chair at A&E, sent home with apologies: no bed available. I thought those wall are the last thing I see in my life. True torture. People were passing out and falling from their chairs. Avoid for …

covid ward 5 I have been on this ward 4 days tomorrow after getting a lot worse 7 days after positive covid test. my oxygen dropped dramatically. the staff the doctors are all amazing very friendly and very on the ball regarding testing you …

Great hospital nice and clean and good staff.

Had our premature daughter delivered here by cesarean section after being referred from Sunderland Royal Hospital. The staff were professional and friendly and the hospital gave us accomodation for sick children which was huge favour. The …

I had an outpatient appointment at the Fracture Clinic for 9/0 clock arrived twenty minutes early and was seen to straight away , The care and attention I received was a first class service from the physiotherapists and house man,We are so very fortunate to have such a wonderful , efficient NHS Hospital, A big thank you,

I was here today and I was in and out with 1 hour very friendly staff and a very clean I would rather go to this hospital than any other hospitals

Very good experience. Went to a minor injuries, staff was friendly and helpful, seems they know what they are doing. The hospital looks new, modern and clean, receptionist also friendly. Sorted out in about 1 hour time with everything. …

Only ever been here a few times thankfully but always has been great experiences

Had to go to emergency Eye clinic.
Very helpful staff right from the main reception to the consultant.
Rapid booking in and triage and knowledgeable and through exam by junior doctor …

I was very worried about coming in to hospital for an operation, but I needn’t have worried, as from the very start of my experience there, I was reassured and made to feel very safe. The staff were all lovely and friendly 😊 and I was treated with five 🌟 star service. .from …

It’s going downhill! took my wife with severe pain and she couldn’t even walk because of the pain after I was advised by the emergency line to take her as they don’t have an ambulance to send !! Got to the RVI 5 ambulances outside with …

Thankfully everyone we have come across at this hospital has been more than helpful, polite and friendly. Makes the visits much easier for us.

I been here today because I been send from another hospital in Tyneside. I was an emergency infact the previous hospital called them for informed about my sickness. I had an ulcera in my eyes and I start to don’t be able to see cause both …

I attended yesterday with power steering fluid in my eye. The service was fantastic from start to finish. As was in and out in a timely manor with a thorough examination and fantastic treatment. Thank you to all. Reception staff through to doctor the whole process was personal and extremely organised. Thank you again

I’ve recently had quite a long stay at the RVI and would like to say the care and attention from everyone was 110%, outstanding including the food!

Following a recent emergency admission and 5 day stay on Ward 44 , I would like to add my appreciation to all the excellent care I experienced from Mr Waheed and his team . From the moment I stepped into A and E to discharge every single …

Brilliant experience in the Eye Outpatient Department today – from the cleanliness of the hospital, the welcome of the reception staff, the assessment by the nurse who applied the drops, the staff member who took the images of my eye and Mr …

Dont even have the right words to explain how bad this hospital is the worst NHS system i have ever seen i am discust. My mum has really bad covid, she cant breath cant eat drink shes in a lot of pain she is suffering, they selft her in a …

My wife was admitted to A&E having collapsed while we were stopping at the Airport Hotel. She was admitted to the RVI A&E Dept we can only have the greatest respect for all the staff involved with her treatment. All Doctors and Nurses plus …

10 hours wait in A&E last night, place was like a war zone, absolutely horrendous, severe back pain, could hardly walk, got seen by a doctor (had to sit in the resus room) and was in 5 mins, given painkillers and sent home

I went in to get a growth taken off my knee yesterday in dermatology dept, and sent for testing. Hospital is spotless throughout. …

This hospital is huge, car parking however is a total nightmare & is expensive.

Unfortunately I lost my father whilst admitted to this hospital due to a stroke, …

Never have we been let down by the RVI until today this is aimed towards A&E department only, I’m disgusted and angry! My mam was rushed up via ambulance due to adrenal crisis at 12am, For 15 hours straight she’s been left on a trolly …

One star for one particular staff at Reception of A&E for children, not professional at all. Sent a child to adult window (why did he do that no one knows) and of course was sent back to join the long queue again. And another staff tried to …

I am about to be discharged at the end of a nine day stay for colon removal, at which this hospital is a respected centre with outstanding specialists. I had three face to face meetings with the consultant involved, and two with the …

I gave birth to my baby boy here 11 weeks ago he was stillborn unfortunately this obviously makes the midwives jobs a lot harder and they deserve so much more for dealing with these things every day the staff tried whatever they could to …