Rugby Borough Council reviews

Very strange setup in this town with a tannoy system that I can only think is paid for by the council that will shout your description all over the town centre if they think you may be doing something they think is wrong. I have never seen a system like this and I’m frankly horrified that is exists. Shame on you Rugby council.

Variable they have some great staff who go beyond duty to help but don’t ask for a refund otherwise you could be not living by the time you receive it

Hopeless. Don’t even bother trying to contact them for anything. Not picking up calls, make lots of mistakes and don’t do their jobs as they should. Where are our taxes going I ask? …

Tried ringing 3 times in a week, over an hour waiting for someone to pick up the phone each time. Be alright if I want waiting do long for a 5minute convocation to be had.

Awful customer service , ringing them for 5th time now , chose option for council tax payment and after someone finally answered the phone i have had been told that they don’t deal with council tax.. transferred to someone again and then hear phone answered and put down . Now on hold for one hour. Great Job !!

This place is about as helpful as a wet paper bag! I am one of four of their tenants who is asking for help with an issue that started last year. While they wait for emails to be answered, instead of making a phone call to the relevant …

Paid for and additional green bin in April, still not arrived after following up twice. Complained many times about bin being left blocking access to driveway, still happening. Going unnoticed. Takes ages to get through.

Absolutely ridiculous 45.mins and counting to speak to an adviser after 50 mins I hung up total disgrace

Awful customer service especially ref refuse query. Though, not the actual person on the end of line fault – they just read from a script and follow policy to keep their jobs! I have had to give 1 star to be able to post – should be minus. Disgraceful service!

useless, i was expected to do the work of 4 people and was fired and the union rep is also the legal officer for the council so she does not help with peoples outside or the regional manager for union does nothing. I would never go there …

Utterly useless as a council. Basic things don’t get done e.g. bin collections. Staff shortages may cause a delay to a collection but rather than re arranging they just say tough. We’ll collect in two weeks. Even though the council tax …

Email address not recognised and was waiting for the phone to be answered for over 15 minutes before giving up

Contacted 5 times over the last 18 months and one reply asking me to investigate issue. I did and got back to them and they ignored it completely and never replied back. I believe that no one goes to work to do a bad job, but something does …

To long waiting on the phone.
Very poor service

Rugby council have THE WORST Website I’ve ever seen. So unprofessional it’s ridiculous. Nothing is straight forward, clearly coded by boomers. Think they need to hire less oldies in there tech departments or at least take some notes from other councils. Usually they’ll make it as easy as possible to take your money, not in rugby!!

I believe Mark Pawsey doesn’t look after Rugby properly.

I would like to thank the team who reply’s to my constant website reports .. I am constantly bombarding them with requests of street cleaning litter picking plus fly tipping and dis used green bin collections …

More freekmasons that sell the cannabis using there low life’s then arrest them to make themselves look spangtastic. Rugby Cid still smoking the ganja and selling it down the old cattle market. …

This is supposed to be a public service!
On the planning web page it states – ‘We welcome pre-application discussions and we strongly encourage you to consult us before you submit a planning …

Would be quicker to via Cayman Islands

Even 1 star is too much ..this is not a council,it’s a absolute joke…no bin collection and reason why ..never have a answer,,time to bring the MP in.

It’s been a pleasure to deal with efficient and friendly people at the council property repairs. A special Thankyou to Emma who has been great dealing with my mothers issues.

Not helpful just ignorant, unless your from Eastern Europe (Priority) And you never get a reply via email. The council shouldn’t exist. There in the right all the time. I never got a reply from DHP About £600 they owe me. Out of my wages ? Wake up council.

This service is not fit to function especially the repairs team who do 0 .
Need something fixed do it yourself Is all you get from this council

Brilliant service I asked about some awful litter being picked up on my walk, the lady on the phone at the council was excellent and very helpful, within 4 hours I had an email to confirm the litter would be picked up and within 24 hours it was all gone, thank you, great service

we want to complain Rugby council . We have stocked Rugby train station area over 80 minutes this morning , all A426 in Rugby area are terrible, because Rugby council did not spray sault on the main road .!! …

3 times I reported the issue and still 0 reactions

Is takeing nearly 12 month to sort my issue totally don’t show compassion still waiting for conclusion

Struggling with staff and collecting bins, covid was a easy peasy to this whole situation

I report a problem several times. They never came back to me with a reply.

I’m going to say only one thing ,THE WORST CANCEL IN ENTIRE UK +THE WORST PEOPLE WHO WORK THERE .

Bunch of incompetent people who work there, reported 3 times my address change , still not resolved, does anyone there no how to do their job properly! shame on you rugby borough council!

Never solve anything. The best they can do is to apologise and… that’s all.

Awful council u report a problem andd they always reply with it’s not are department Please contact other councils they haven’t got a clue wot there doing.

Awful rude people can never get an adult conversation out of anyone and they certainly don’t know how to listen or pick up dog foul or litter from the streets and it is an absolute pleasure to have left rugby and live somewhere else

Very un help full staff waste of time foreigners or drug addicts are the only ones they seem to help fobbed off evey time very let down very disappointed in rugby borough council

Terrible customer service and zero resolution to ongoing issues.

Shambles

Absolute disgrace.no assistance given.happy for me to sleep on the pavement.no safeguarding adults at all.

just pathetic, delaying decision in my case for further two weeks whenever I do enquire about that on phone

Very helpful staff .

Helpful friendly staff

Really rude staff.

No comment 🤯🤐 …

Rubbish

Great

Thanks