Shepherds Bush Housing Association Limited reviews

I gave 2 stars because I still have faith in the future. I have a lot of negative experiences with customer service, the income group and the group that “does not” do the repair work, who only come out, promise and nothing more. …

Every day spent living in a SBHA home is a day of my life I will never get back!! …

Shepherds Bush Housing Association must be the worst in UK. Avoid at all cost. Their customer service is non-existent. Has not solved any issues in our block. Save yourself a headache and stress and don’t get yourselves involved with this …

It used to be good communication and repairs.. now everything its falling apart.. waiting for them to fix my fence from march.. still nothing.. keep saying we will call you, get in touch and never happen… now i have scaffolding , …

Trauma cannot begin to describe my experience with SBHG this last two weeks. They came and isolated heating and hot water due to leak in the flat two weeks ago. They have failed to adhere to appointment times to fix this problem and have …

Absolutely shocking service and it has got even worse. A customer line that you will need 1 hour at least for them to answer. When they do, they do not care about your problem. Will promise to investigate and follow up and get back to you. …

I can’t explain fully in words how unprofessional, incompetent and unhelpful this housing association is!! I am saddened at the way I have been treated! …

For over 10 years my neighbour has harassed me, threatened to stab me, poured boiling water out of the windows to burn me and my girlfriend, made false allegations to the Police. Has stared through my bathroom, bedroom & kitchen windows and …

SCAM ARTISTS!

If there was an option for zero stars, i would have selected that. …

This has got to be the worst ever housing association. They usually take over 2 months to respond to anything and that’s with consistent chasing. Then, when they do respond, they take about 4-6 months to get their idle fingers out to do …

If could give minus stars I would. Despite hundreds of phone calls, letters, E mails, we are
nearly 2 years living with a broken boiler: no hot water no heating. The …

A real shame agency. My bathroom has a humidity on the wall and is going through the bedroom. I am calling you everyday and nothing happens. I have a severe allergy to humidity. I can’t use my bathroom properly and I needed to move my bed …

Been a tenant since February 2020 and very poor customer service. Rude people with bad manners, email housing officer and no reponse. Take my rent money and say whatever. …

Moved in with baby having no hot water at all for nearly two months it is already a year we been living here still no hot water in the basin. They sent twice a Carpenter out for fitting fire doors , rails for window to create safe …

Disgusting, discriminatory rubbish landlord. Have left my seriously vulnerable adult son with no heating , no hot water and no lighting for more than two weeks and still haven’t fixed it. No heaters offered, no alternative accommodation …

landlord from hell!!!

We are living in hell with a terrible landlord. No compassion for the their …

I agree with the last comment WORST COMPANY EVER! They are thieves and steal landlords rent by fabricating repairs and charging for repairs that aren’t even necessary. They don’t even bother to notify you they’ll just go ahead an do it and …

Had an electrician come and check our electricity as the boiler kept tripping the main circuit box, I’ve never had any man that comes into MY home and speak to me the way he did he was soo rude they way he was speaking to me as I was …

The only people who are puzzled by the negative comments on here are those who work for SBHA or their fat cat shareholders. SBHA print out their own awards and ignore the plight of their tenants. …

The customer service is really not helpful. I had ordered a bulk items collection from the Council but did not know where I could legally leave the items. Called the council and they asked me to ask the housing association to make sure I …

Worst housing association ever! They have made my life hell. The staff are very rude, incompetent and unprofessional, some are dangerous bullies who use their position against you! It’s almost impossible to get a response from their team. …

It should be 0 stars..

Worst housing association i have ever come across, and I have been under 4 other …

Another betham tower style landlord leaves abusive tenants with access to attic space for whole block of flats to go up in flames, they are a desaster waiting to happen there’s even gas pipes running through the attic it’s only a matter of …

So many problems with this company due to incompetence I have mold in my bedroom where my 14 week old daughter sleeps and due to sealant coming away from the windows and a lot of condensation it has now destroys 300 pounds worth of reptile …

I have been lIvinghoe in a brand new block of flats but now the flats have mice I have called and they have told me they can not help even though we as a block of flats all pay maintenance for the flat. I have needed a few repairs done and …

Absolutely disgraceful and unprofessional! They rent their properties to anyone! Crack houses, rubbish and Rats are what to expect! Even with there new builds. Deteriorate with in a year or two! Unprofessional and incompetent housing officers who never return your calls and have a serious attitude problem! BIG TIME WAFFLERS!

This housing association don’t care what kind of people they house – just as long as the money rolls in from the Government – money that my son and I are paying for! I live in my own home that I have spent 25 years struggling to pay for …

Honestly awful. I understand that discounted housing is a privilege, but it’s disgraceful how they treat people. I have been without hot water and heating throughout from the beginning of this year after they have sent multiple people to …

I’M a Landlord. Spencer Bazell Only emailed me about a boiler change (No Phone calls whatsoever) only 20% of people people open emails now ect. Boiler change was not required only a power flush which British gas engineers confirmed with a …

Without doubt the WORST housing association around! Been over a year or more trying to get some property maintenance done on the outside and communal hallway of the building as it literally looks like a squat it’s that bad and still nothing …

Service is poor they do not responed to phone and email. Neighbourhood dept very very poor and terrible they create problem to tenants. I am having issues with them in regard in parking outside my home 1a flanders road. I 68 years old and …

Absolute disgrace of a company . And i can only post this if i press a star , i would not give you one star as that is way to much . unprofessional , uncaring , no return calls . I am two years in and still fighting to get my flat liveable .

The service that they offer is TERRIBLE.

One of the properties that they manage is affected by the Japanese Knot Weed and …

Had to seek legal advice when they tried to get me to sign a contract that I was assured was a secure tenancy only to find out it was a shorthold. …

Registered sight impaired and I am still waiting for customer service to answer the phone, 35 minutes !!!!!

After 9 years of being a resident with SBHA i have nothing but bad things to say about every single department there. Listing issues would take me all day

if it was possible to give no star I would… we have had repairs that needed to be done since 2011. I know that SBHA are in violation of EU Standards & Health & Safety Regulations. …

Car tyres has been slashed a number of times in the residential car park, yet they won’t install cctv. i just get the feeling that they don’t care about the people who live here. Numerous complaints have been put forward about anti social behaviour and antics, yet they do nothing to improve or secure the properties

untrustworthy, rotten and shambolic housing associations I have ever encountered. Their shared ownership department is administered by a bunch of unprofessional and rude people with some rather suspect moral compass. I am a injured Iraq …

I had to go view a flat during lockdown there was still work being done I sign for it on 2nd of March at office I was ment to be isolated the floors are being levelled tomorrow so when floors done I should be signing for it charging for 6 …

Puzzled by other negative comments on here. I have found this organisation to be quite good. Nearly all staff are extremely friendly, helpful and polite. Always responsive & helpful to issues raised at Charles Hill House, which are generally remedied within a few of days. All in all a very good service.

A heads up to any Landlord thinking of entering into a guaranteed rent lease scheme with SBHA , save your sanity and don’t, or take a chance and your property might be returned trashed unrecognizable to the condition you had given it in. …

They never do repairs.. when u ask for a reoair they will send someone out who will claim ” they cant do that job” and take pic and re-seculch someone else to come out… NO ONE EVER DOES COME BK OUT!!!

Great association. Every interaction I’ve had with them has been superb. They follow up right away and seem to genuinely care about their tenants and community.

Very bad experience, bad service they say that at the end of lease everything is hand back de same way as when they take over, not true, the terminate leases when ever they fill like just give you 14 days notice. Not recomend at all, be careful.

Dreadful company. dont answer emails

Our organisation interacted with SBHA as one of our volunteers was nominated for their local heroes award. We found them professional and enthusiastic and applaud their efforts to recognise people doing good work in our communities.

If i can put zeroI will! they took money in account and not told me anything! Not sure what it is! RAng fhem no one cant tell me what they took money! So crazy not hAppy at all….

If only you could give minus stars. Staff harass, chasing payments in a manner similar only to loan sharks. Complete lack of empathy with their customers who are treated not as people but rather reference numbers. Appalling.

Irresponsible people !
We have moved two months ago and they have still charged me for previous property …

Two years biding for 3 bedrooms .4 kids in two bedroom flat. They send letters only for late rent payment and service charges .

I’ve reviewed before but it wouldn’t let me change it. These people are disorganised and don’t care unless it’s money orientated. They’ve made my life a living disaster this year. Avoid if you can.

WORST HOUSING ASSOCIATION HAVE EVER ENCOUNTERED AFTER BEING WITH 5 OTHERS: BEWARE. DID MUTUAL EXCHANGE ON 16TH OF SEPTEMBER AND HAVE BEEN DUPED BY THE STATE OF DISREPAIR OF THIS PROPERTY AND THE REFUSAL TO PUT THINGS RIGHT HAVE ENDURED 3 …

Very poor, I don’t think it can get worse can it ?. Majority of the Staff should not be allowed to work there. want a repair wait 9 months. They lie make sure you only contact via email and any response via email

Been with this housing association for 6yrs and honestly the service just gets worse and worse every year!! They rarley help when I need it and it’s all empty promises.

Well welcomed from the entrance until solving any issues concerning the tenant’s

Terrible customer service and don’t responded to complaints manager dont call back, they don’t log phone calls and not helpfully at all.

I called them 3weeks ago for a specific form, which I still haven’t received. Useless.

zero stars, terrible service for landlords, i will never rent my property to them EVER AGAIN. they do not know how to manage properties

Bullys when it comes to rent payment housing officers can be rude with attittude, Used to be very good few years back but going downhill at very fast speed.

Pays very little & wants loads of works, hell to get contract revoked other companies with guaranteed rent pay much more & much less works needed prior to moving in.

Thank you for your fast response to my problem and your total understanding of the situation. You have put my mind at rest and stress free. Many Thanks.

Ignore emails …send a big camper out every year to deal with complaints what a waste of time nothong gets done

The best association ever, I am their tenant so no complain XXXXX

If i could give minus i would, they are absolutely a joke.

Work again, but nice friendly staff at desk

Good access, one blue badge parking space directly outside.

slum landlord doesn’t come close to describing these people

Great being in the news today, well deserved

The hotline is just terrible. Nothing ever gets done or noted down

Absolutely shocking service. Its a joke how bad it is

Many thanks Alice, I couldn’t do without your HELP

Worst social landlord. Discriminatory against disabilities

Everything is appalling with this association its beyond a joke

Great housing service..great staff.

Great public Service

This is my landlord since 2006

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