Soak.com reviews

Ordered all the stuff for my bathroom from them, and collected it myself.
I had a couple of items missing so called up customer services and told them. They sorted out for next day collection, so far I’m happy with the service …

We placed a large order (£1400+) with Soak. Unfortunately 2 vanity units arrived damaged. Soak did not quibble about exchanging/refunding these but did not have any more in stock and nothing similar to switch to. A replacement came …

Really bad service from start to finish and massively out of pocket.
I placed to orders with them, the first order came in 3 separate deliveries not one as it should have been and I am still awaiting parts. The second order was …

just unpacked my 500mm Austin II Light Oak Effect Back To Wall Toilet Unit broken at the back very up set spent a lot of money cant wait for new unit the work men are here to fit it gutted. I sent a lot of money with this company never unpacked it because I didn’t want it to get damaged

Whilst the quality of the products are good – I returned over €700.00 worth of goods three weeks ago and i have done nothing for chase them for my refund. When i actually got through on their phone lines (rang UK Numbers and also IRL …

Site is easy to navigate, but customer service wasn’t great and the delivery was a joke!
When i made my purchases, the site said delivery within 5-7 working days. after …

DO NOT BUY FROM THIS COMPANY — terrible delivery and customer service – the company state a delivery date but their courier delivers it a week later? very misleading – I’m also still waiting for a refund of a product I ordered by mistake …

Good website with a great variety of products however, when I got to the checkout I was unable to use any of my debit cards (all of which had the correct funds) if it wasn’t for being able to use my paypal account it wouldn’t have been …

Had a large order delivered fine, but a couple of taps were due to be delivered a few days later. Now a month down the line I recieve an email explaining that they won’t arrive for another two weeks. Ring the delivery department who explain it will be another month! Immediately cancelled the order. Very poor.

CLEAR PATTERN OF INCOMPETENCE.

PLEASE PLEASE PLEASE DO NOT USE THIS COMPANY. THE GLOSSY WEBSITE DOES NOT SHOW …

Stay away they charged my account for a product i did not order. I rang straight away and was told it would be cancelled. I then mailed got no reply. I then mailed through their web portal and got no reply. I mailed again and finally a …

Don’t bother ordering from this company, I took over 3 hours talking and chasing them regarding my order only got them to not deliver on time, then insultingly the management team went back on their word and never gave me the goodwill …

Could have got free delivery but paid £48 for express delivery as builders were in and needed by a certain date. Only some of order came. Been a nightmare getting refund for undelivered items. Despite getting told it would be sorted, i had …

I paid for the item 10 days before for next day delivery and i am still waiting for my item. Ringing everyday to customer services not getting any where. Wanted to cancel my order second day but my fault trusting customer services. I am so …

Great company to deal with from start to finish. Ordered on Sunday night arrived Wednesday morning, as promised, with the tracked delivery. I needed to add items to my order which they happily did the next day and wavered the delivery charge as they put my 2 orders together. Happy customer

I really don’t like posting bad reviews but this has possibly been the worst online / Ebay buying experience I have ever had. My Items were not delivered on time, then when they did arrive one of the items was missing. When that turned up …

I have never felt the need to write a review before and I am sorry to say that I am very disappointed in the delivery or indeed none delivery of my bathroom suite. When purchasing this suite on 23.08.19, I was not informed that items were …

Ordered a large corner mirror cabinet and after two weeks it finally turned up very badly damaged after chasing them again by phone. Rang customer services and told I would receive a refund, ordered a second unit and that was delivered …

Pleased with the product, but best of all great customer service, had a damaged item and opened it well past the 14 day window (like 8 weeks) and found a chip. Replaced the whole unit with no issues. Was nervous about all the negative reviews, but people tend to post negatives not positives, so hoping to make a difference!

Excellent prices for the items we wanted plus good range of options. When we put the online order through there was an initial hiccup as the bank had blocked the transaction for a routine security check. …

Bought entire suite from them in Jul 2019 to renovate my existing bathroom.Me and my wife decided to visit their showroom to purchase instead of online and we made the right choice as the sales person “Sunny Singh” was exceptional and …

Ordered two radiators and decided to pickup as wanted to ensure we got them in time for our builder fitting them. …

Ordered 3 radiators, booked a day of work to receive them after having email and text confirmations they were being delivered. Called after they still had not arrived to find out they hadn’t been shipped. No compensation even offered, said …

I have only put one star instead of 0 because it wouldn’t let me put zero without moving on. I am appalled with this company. I ordered 4 radiators, paid for them immediately, arranged a delivery date for 2 weeks later. Booked a plumber, …

Paid extra for early delivery and never got any delivery notifications. After 55 mins on hold I got through to a customer service rep to be told that 6 out of my 9 items had been damaged by the time they reached the delivery depot and that …

Ordered a product and paid for next day delivery which I understood was actually going to be the day after that due to ordering at night. Receive a sms on the delivery day with a delivery time slot, a little later I receive another sms to …

FIRST ORDER GREAT – SECOND ORDER ABSOLUTE NIGHTMARE!!
We ordered a toilet and vanity wash hand basin online and it was delivered as promised – great. …

The worst customer service I have ever experienced. Allowed to order products which are out of stock and not given any notification it won’t be available until 4 weeks time. When I call to ask where the order is they advised me of a similar …

Very disappointed. Placed order online Friday – received order confirmation and further email confirmation that order was on its way. When I made contact the following Thursday to confirm what the delivery date was as tracking link in …

Web site didn’t allow me to select the PayPal without giving spurious messages and preventing the transaction being completed. I was forced to telephone the order in and pay by credit card to get purchaser insurance. Now I get an email, …

Soak is truly atrocious. I can’t think of a worse experience I’ve had with an online ordering company. I placed an order for various bathroom items on a Tuesday and paid for next day delivery. On Friday, I was informed that the address I …

Product is fine. Pity the customer service does not match the hype. Had to chase delivery otherwise would still be waiting and was advised that because we had chosen standard delivery it obviously did not really matter when we received the …

Terrible delivery time, said 2-8 working days and turned up after 10 days, customer services were friendly enough but when you’ve got a plumber on site ready to fit the shower after being promised by said customer services it was 100% going …

Before going on holiday I made an order for nearly £700 of bathroom goods. I didn’t receive a confirmation email so I called Soak to rectify this problem. After calling them up on 3 occasions over the next 2 days I still didn’t receive an …

This is the second time in the space of a number of weeks that I have ordered goods, payment taken, received no invoice due to an error, (it had once again been sent to an incorrect email address that I had been informed previously had …

Poor service, poor customer experience, slow (non-existing) delivery!
Wasted 2 days waiting in for them to delivery, to find out order (from 7 days prior) actually didn’t ship on paid delivery date (£30!) even thought they …

Received my nice new designer towel radiator – looks great! Your call wait times could be improved though. Had to wait 20 minutes to confirm the delivery date. The delivery time range was also incredibly vague between 8am and 6pm. People …

Ordered a gold sink waste in February. Did not arrive after two weeks. Told it had been ‘lost’ by courier. Promised replacement in three days. Not arrived two weeks later. Cancelled order and asked for refund. After 5 phone calls, long …

I was delighted with the products I received – all excellent quality, especially the mixer, shower head and taps. I was also very pleased with the company’s flexibility; I had to return some items and they were very good about refunding me. I would definitely go back to Soak and certainly recommend it.

After going back and forth between other retailers we settled on soak and im glad we did. It was easy to navigate their website. Easy to order and offered competitive prices. When I had to contact with them in an error I made in giving …

The products seems to be very good from the website – am awaiting to see them in person though!
I contacted the customer services twice regarding queries – initially on the …

I ordered online and was amazed that, to my recollection, the item was ready for dispatch in less that an hour. It was shipped and arrived the next day, and arrived am. The quality and the price is excellent. If you have a radiator in your …

Delivery 2-8 days means 10 days as although open 7 days a week to take orders and payment when it comes to delivery they act like a 5 day a week rule. Delivery arrives minus one item. Called customer service and they said it told me on web …

Quoted between 2 and 8 working days for delivery on an item which Soak stated was in stock. I didn’t expect or ask for next day delivery but so far it’s been 6 working days and nothing has arrived. I suspect they are selling items which are …

After 3 delivery promises on my order and numerous phone calls to staff, still no delivery. Staff don’t know what they are doing. No management available. I have waited since 8th may and now they tell me my items are no longer available. …

Terrible experience – I would recommend you shop elsewhere. Completely incompetent processes and staff meant that I didn’t receive my order in time for the plumber starting. I was not informed that the order would be arriving in two …

Poor quality products and customer service! I spent a lot of money with soak for many items for my bathroom renovation. At first i was very happy however after a few months and light use the shower began to leak due to a split weld on the …

This is possibly the worst company I have ever had the displeasure in dealing with. They have no regard for customers and their delivery service is that bad I ended up taking time off work and collecting myself. Two and a half weeks to get …

both items i ordered arrived damaged e mailed and my first experience was good but then only one part was delivered and e mail was ignored then phoned a sales person promised to send out next day delivery still no sign.would advise buy …

Nice products but God help you if you have a problem and need to get hold of them.. our delivery was 6 days late. Nobody from soak would answer the phone. I was given 4 different delivery slots on the day it turned up it was an hour and a …

Paid £30 to have my radiator delivered on a certain day. At 5pm on that day received a text to say it would be delivered on a different day with no apology, no reason, no instruction to say how I would get the delivery charge refunded. I …

**update to review below** soak products are available on eBay under the “fresh bathrooms” or “luxury for less” company brands. Same staff answer the phones, in the same call centres, shipping the same products, for the same umbrella …

Very easy to view the website and order. I was ordering bathroom items so it was a great help when it had a list with links with essential items you would also need to order with the individual items. …

Ordered a bath and associated products, realised wouldn’t need some of the items so cancelled them few days before scheduled delivery. They were still delivered, called up and they wanted me to return the item to get the refund. They agreed to pick the items up on Friday 27th no one came and still waiting for refund.

Had to change order, the lady I spoke to was very helpful and cheerful, especially as it was Easter Sunday xx thanks. Since this comment I have had to order a new top as the one delivered was broken, didn’t check it so ended up paying out …

Really lacking some basics for a decent ordering experience. Ordered a Shower from Soak as similar ones are £100 dearer in local stores. Received an order confirmation but with very little detail other than that. No delivery tracking …

What awful customer service with zero flexibility for their errors.

Ordered a radiator a week ago having already ordered two previously which came …

Along with others on here, paid for next day delivery, rang to double check in the morning if there was a delivery window, was told no but would be here by 6. Waited in all day for the order to arrive, rang at 4.30pm to be told it didn’t …

AVOID THIS COMPANY!! Sent me out the wrong radiators, wrong size from what i ordered. I called and explained the problem, told to email a picture. Like they didnt believe that they had sent the wrong ones. After a week of no response I …

I have had to contact Soak several times regarding non delivery of an order. I have been given different dates none of which have occurred. You are supposed to get a tracking number when you first place the order this did not happen. They …

Shocking service, delivery has been a nightmare including damage to parcels, delays, refunding delivery charges. …

The order process was quick and easy to use. My only disappointment was with the delivery charge at £16.99 for a 2-8 day delivery time slot. I feel this charge is high for just a radiator hence the 4 stars.

Terrible service. I waited nearly a month. I was advised of a delivery date… waited in – no delivery. I called the courier the next day to be told Soak cancelled delivery. I called soak who rudely said “our terms and conditions state we …

Goods delivered damaged after spending a lot of money.We received replacement after two days and again it was damaged.So we arranged third delivery ,after waiting for them entire day they didnt even show up.No compensation just apologies …

So far, so good, the ordering process was well designed. I’ll have to see if the delivery and the goods live up to the claims made for them.
Update, I ordered one wrong piece, it will be amended without any problem, great service.

After choosing my product it took ages (10mons) to try and get the payment processed to no avail. I ended up having to pay money to call them to rectify, which they couldn’t so I had to do the sale over the phone like it was 1993! …

Echoing same customer service experience as other reviews. Paid extra for overnight delivery, 1 of 3 pieces were delivered. When I called for update on other two was told “investigation” had been opened so not only would it not be …

If you want something within the week or 8 days go somewhere else, items ordered and dispatched on day 8 of delivery forecast. I wouldn’t mind but I ordered a pair of radiator feet and paid £8 for delivery, first class signed for is less than £5 and that’s with you the next day. I wouldn’t order from this company again.

Don’t buy from Soak, they take your money for items they don’t have, and then say they will refund you. Paid on 11th October, they admitted they didn’t have the goods on 9th Nov, said I’d have refund within 2-12 days, and over 2 weeks …

Bought a toilet. Paid for next day delivery as my plumbers were due to install. It arrived broken. JIt was just sent loose in a box with no bubble wrap or protective polystyrene packaging. for a china item. Crazy. Yet the plastic waste …

I ordered a full bathroom that was delivered with a cracked bath. This was discovered once the bath was unpacked and has resulted in a world of headaches with bathroom fitters, plumbers and tilers. I spoke with Rebecca who was very …

Absolutely appalling service. I ordered an illuminated bathroom mirror which I thought was battery powered. I wasn’t told it wasn’t in stock until I’d paid for it and I’d have to wait 3 weeks before they could give me a delivery date. When …

Ordered twice, first time slightly let down on build quality, this time the paint finishes were inconsistent on the units, bath panel very rough and the sink had putty filling a massive crack underneath which had obviously cracked during …

Unfortunately I am disappointed with the customer services. Initially I rang to inform them of mistakes within their catalogue, which in itself is a little worrying. I explained the mistakes I had found and was told that yes these details …

Bought online from the clunky website, when I was looking yesterday there was an offer code for 10% off that said 2 days remaining. When I looked today, everything had been thrown out of my basket and the offer code was retracted. I called …

Ordered fine and asked for warehouse collection. I noticed straight after placing the order i had been charged delivery. i called 3 striaght away and a CS agent “Tony” told me the delivery refund would take 2-5 days. 13 days later i had …

Bought a shower enclosure, and glass panels were the wrong size which I found out during the fitting of the enclosure. I contacted their customer support, and was informed my problem will not be looked into for up to 7 working days. Please save yourself a lot of inconvenience and buy elsewhere.

Ordering and receiving goods was absolutely fine, my problems came from the products, and the after sales can be a little slow, although they did deal with replacements, so plan well ahead and check all the products before starting a new …

No details about delivery at all – had to email then phone – guy that dealt with me was lovely ‘peter’ very helpful. But will not purchase from this company again – you get much better customer service elsewhere . no delivery information /tracking email etc . Very poor having spent £200+.

Terrible customer service. Think carefully, read other reviews of this company as their delivery company is terrible. If they fail to deliver on time and you need a refund to buy last minute from a company that can deliver, it is hard wait 3-4 weeks to receive your refund. Also you might not get all the money you are due.