South Lakes Housing reviews

Absolutely amazing! Put a referral In yesterday afternoon for a problem within the house, and I’ve had a call today saying they are able to come straight out tomorrow to resolve this. I was massively shocked as to how quick they were at responding. Most definitely the best housing association.

I reported a repair of the fence that was destroyed by the storm a year ago in February 2022, now we are in January 2023 and the fence is still not put up, I called several times but in vain, only promises that it will be ready in 2 weeks, …

Customer service off Vicky was amazing! She was helpful , friendly and very informative ! Really helpful. 5 star! Also Jason was really helpful and freindly over the phone. Great service!

Had an emergency call out over the weekend and we were very impressed with the service received. A plumber & electrician was sent out within the hour. We were supplied with a dehumidifier for our dining room and Our bathroom was repaired with care and attention by a friendly and helpful guy.

1 star purely because of the state of driving from one of their vans! Wouldn’t go anywhere near a business that drives so dangerously and recklessly!

Absolutely chuffed to bits with the ‘out of hours’ emergency repair service. They came straight out to fix a light fitting that flared up when my partner pressed it. …

I requested brambles bushes be cut right back in the communal areas and was told they couldn’t do this during nesting season but job was booked for Sept still waiting. We pay a service charge and the gardeners will do basic mow and that’s …

Most helpful staff easily accessible building and parking

South lakes HA took over from Northern Counties in Kendal a couple of years ago, and whatever faults Northern Counties had, they were better than this lot. They have an appalling manner whenever you ring them but that’s the least of it. …

Possibly the worst customer service I have ever experienced. It was a beautiful sunny day in Kendal, itself a special and beautiful place. But no matter, the staff here couldn’t have been less friendly or less helpful. One of the most …

Rather appalling. A close friend is resident in sheltered housing having recently suffered the death of his wife of 52 years. Since getting out of hospital three months ago his alarm STILL doesn’t work: he has a number of serious medical …

Staff very friendly and very helpfully

Take forever to getting put through the phone lines
On line chat don’t work
Cant get hold of Anyone in an Emergency !!!

Very nice and helpful people.

Easy website to use.

Very slowly,the team is not doing the job properly.🤔🤔 …

disgusting customer service, unprofessional approach carrying out work to specification damage of personal property Liars

Helpful site. Not keen on filling in forms on site.

Does cold place to stay at

Brilliant company Graham,

Decent work experience

As expected to be

Housing association