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Write a ReviewNo one ever available to take calls, everything online, so many pages on the website don’t work, website designed by a five year old in the 90s and when you have an issue as the Spelthorne website inevitably goes wrong, no one available to take a call. You leave a message and no one calls back. Spelthorne Council website is a joke!
I have the distinct impression that there is no ‘inter department’ communication. The staff are pleasant but one has to send information several times if dealing with different departments of the council. Not very impressive. There are computers so why don’t they check the computer- or is that difficult?
I just needed to know what to do if we forgot to put out our bins. I needed someplace to either take the trash or whatever because this is a house share and everyone forgot to put out the bins. So I tried the website and there’s a place on …
If I could give zero stars I would. The whole area is a struggle to park, even residents are offering their driveway for a cost. I parked at the riverside car park because the flat that I rented for the weekend was within walking distance. …
I wish I could give them zero stars… my daughter recently rang just for some housing advice and the woman Sabrina was so blunt even when my daughter was crying all this so called human could say was there’s nothing I can do … actually my …
Hello everyone,
I recently needed help from the council i wanted them to advise me a bout a situation i was in but I didn’t know most of its housing department staff in this …
I really want give 0. I have specific job. In my work I must use motorhome (many locations work). I did parking in laybay Ashford Football Club for take rest after work. Somebody did knock to windows by something metal. He said he is …
The desk service was helpful and informative. There was a wait and unfortunately no matter how low you keep your voice, everyone in the waiting area can hear your conversation. Majority of those waiting were vocal in complaining about …
Sorry to say spelthorne council don’t even deserve that 1 star . Very rude and you can feel a hint of racist remarks, I’ve seen them very polite to the same race and when I seen someone form a different background they behave differently.. …
Both Receptions now have privacy rooms should you wish to discuss your query in private. Just ask. …
Parking at the station car park is an absolute shambles. Cant pay for longer than 7pm, remotely or for multi-day. Website doesn’t work when you try to appeal
I get no help and no reply and no answer back the customer service most lazy in the world
No phone service typical Council a prper shambles. If this was a business it would go bust but its funded regardless of performance just like the elected members get paid regardless of performance between elections
You can’t get any information from the website, it’s west of time
Missed collecting my garden waste. Advised me to bag up for next collection. Well…you mean using plenty of plastic bags????
Rubbish collection has been brilliant, even throughout the pandemic. Street lighting and cleaning also five stars. But, Housing, Social Services and Planning, have been absolutely useless in my 8 years of living here.
Still waiting for a reply to my email.It’s now been a week.Second time needing to contact Spelthorne council regarding grass not be cut what a surprise no one in the office at 12.00pm.
Useless council, that you have to pay nearly 200£ per month for! 😤🤯 They are in serious need for some staff changes, please do get someone who actually cares and does their job properly! 🤦🏼♀️ …
Advertising as opening at 8.45am but message says closed when you call.
Rang through to set up payments for council tax for them to not take it. Then they will complain it is late and send letters. Poor service
The customer service team should be ashamed of themselves…… it’s people like the woman I just spoke to….. that cause suicides! I’m struggling after being off work sick nearly died, she was rude and patronising … talked over me and generally did not listen or care 😡😡😡 …
Council is ok could be better but at least the do something and clean the streets and take then bins on a regular. Better staff are abit clued up and do try and help you.
The website is absolutely rubbish, nothing works…
Overpriced Council tax! Lots of wasted money. Huge pot holes everywhere!
Social Services, housing been absolutely useless in my 10 years of living here
Customer service is terrible. Its a hard job to get someone online
Trying to connect with customer service team, but no one is picking up the phone.
If they are able to help they will. If not they try to advise where can.
Its hard to get someone on the phone.
none of the council phone numbers seem to be working ??
It was closed not very helpfull
Helpful