SSE Airtricity reviews

The worst customer experience I ever had, and I had many terrible contacts with other companies, but this is whole new level of worst.
Got my bill, can’t view it on my account, trying to ask on chat, nobody answers, …

This shower
– Never answers the phone
– Has left me without a feed-in tariff for 8 months …

Absolute disgrace of a company. Can’t solve any issues or questions for customers. I spent half my day yesterday trying to get answers and another 3 hours today trying to get my issue solved with my account and nobody has the correct …

Taken on a new business account at a premises – We were told quite clearly when speaking that in order to avoid having to pay for the previous tenants 2 week bill we’d need the solicitors letter and lease. We were never told we could …

Got a quote from SSE in October 2022, paid the €650 for the HEA report on the premise of continuing with the retrofit project. Once assessed and given the green light the final quote came in some €19k over the original quote. If this was …

30 minutes on hold. Nobody answers. All to change direct debit details which should be able to do online but poor system.
Update: several 30 minute calls on hold later still haven’t been able to get anyone on the phone. Raging I moved from electric Ireland.

I don’t usually resort to reviews unless I am at the very end of my tether and with SSE Airtricity I have reached that point. I won’t even get into it now after another exhausting day of chasing up on their incompetent service. All I have …

Been calling them to cancel my account for 5 days now, got into their call back option multiple times and no call back yet. Currently holding on the call for 2hrs now. The worst customer care ever

Have switched to SSE at the start of September for both utilities- over 4 weeks later and still haven’t taken my gas account – currently sitting on very high standard charges from old provider as I am out of contract with them. I have tried …

Warning – do not engage SSE to retrofit your house!!! Should be zero stars.

This has been the worst experience I have had dealing with any sort of company …

Trying to contact costumer service over the phone email social media no answer so hopefully this would help somehow.I just want to understand how it’s possible that household with 2 people can use that much electricity? Plus as I’m on …

Called the helpline three times. First time I waited for 58 minutes until I hung up before getting to speak to someone. The second time I waited 45 minutes until I gave up again. The third time it was a similar wait. I sent a message via …

New customer and I regret joining with them, tryed ringing them twice to find out my account number as they never sent me anything with it on when I joined so I could keep and eye on my bill and both times i rang i was on hold for over 30 …

After Electric Ireland increased there prices by 10% a door to door sales girl from this company knocked on my door and tricked me to move to this company by saying that Electric Ireland have increased and gave a much cheaper price. I was …

Worst Customer Service ever. I have attempted several calls and each time after being on hold in the queue for quite a while each time I then select the option to put my mobile number in for a callback where it tells you that you will not …

Do not EVER EVERRRRRR use this company. As you can tell by my past reviews I have dealt with my fair share of awful companies but these lot are the worst. They NEVER answer the phone, when they do they promise call backs that NEVER come and they overcharge you to beat the band. Cowboys Ted, absolute cowboys.

Made a number of calls about renewing my contract at the end of august/start of September and was promised call backs each time but got nothing . Missed out on better discounts with other providers because of it and I am absolutely sickened …

I will give a 3 star for services and -3 star for renewing and their discount offering system… it is just outrageous!!!!!! not only I do not get my discount offered but also I spent numerous phone calls and minutes waiting for them on the phone…. it is just do not worth it. Next time I will withdraw and never come back..

Have been ring Airtricity for a week now between 15 to 30 mins waiting every time, to have my bill explained. I will leave them as quick as i can, what a bunch of time wasters. No call back, contacted them on messanger with a poor response …

I called this morning around 9am to discuss issue with my budget plan. I took the option to be called back and that I wouldn’t lose my place in Que. Did anyone call me back ? No. When I did get a chance to call back about 6 hours later I …

Classic stakeholder capitalists. Using energy price hikes as technocractic tools of control. Profiting at the expense of humanity always leads to those that do so getting their karma or just deserts long term. Enjoy for the time being directors and shareholders.

don’t reply to emails
don’t answer the phone
put up prices (even though wind is no more expensive today than yesterday) …

Tried to call them at 9:30 in the morning and after waiting time was given an option for call back. After 12 hours still no-one contacted me, so decided to use Twitter to contact them. After all the verification steps was asked to provide …

They’re happy to ring you non stop with offers and surveys yet here I am over a week waiting for a callback, still trying to get through to them to no avail. It’s not bad customer service when there is no customer service to begin with. Avoid.

They are going to call, and call, and call to try and get you to renew a contract or sign up with them… and if you contract them, then best of luck trying to contact them afterwards. …

Worst service i ever had in my life. Waited 1 hour in the phone line for 2 days. Then the phone automatically hanged up.

Avoid the energy retrofit service like the plague. Almost three months were wasted going back and forth on our quote, and in the end it was still far more than we were initially led to believe. When we informed SSE we wanted our deposit …

I called SSE Airtricity and spent 40 minutes on hold. After 40 minutes, they finally gave me an option to receive a call back which I opted for. Someone was supposed to call me back but never did. …

We recently got a new meter and mistakenly sent in an incorrect reading adding an extra digit.
After 2 attempts to have it rectified before the direct debit was due I tried …

Customer Service is horrendous. Impossible to get through anyone, I was promised someone will call me back. More than a week since my phone call and nobody called. Why is it Irish companies have such a dreadful Customer Service. Reduced capacity due to Covid IS NOT AN EXCUSE ANYMORE. Employ Customer Service and PAY THEM WELL!