Thirteen Group Limited reviews

It’s called Thirteen because that’s approximately how many capable intelligent staff they have, or how many times you have to contact them for a positive response. You can complain all you like but your complaints never gets passed to the …

Not an ideal housing agency..! Won’t recommend it for renting or buying houses from them. I am unfortunately being with them under rental contract since 4 years. They won’t do repairs especially with boiler in dead winter. I have spent 2 weeks with out hot water or heating

Main headquarters of 13 Housing in Middlesbrough. This is NOT a call-in centre for customers etc; that is located on North Ormesby Rd, approximately three-quarters of a mile away. Great location looking out onto redevelopment of Middlesbrough Dock, Middlesbrough College and Riverside Stadium.

After installing windows in my mother’s bungerlows,they said they would return to repair damaged plaster work, on a certain day,at a certain time. Didn’t show up. After being on hold for 40 minutes,I spoke to someone. When I complained about the phone wait time,he hung up on me. Dreadful service.

I was out of food due to cost of living and I went to thirteen at Hudson quay middlesbrough to find out if they still do food vouchers they went out of there way to get me one the staff where brilliant

Not good service when your trying to get through on the phone take the absolutely mick, wait time is ridiculous and there is also a member of staff that’s biased (I have his name) won’t post on here for legal reasons

My family have suffered for over 20 years due to the ineptitude of Thirteen, originally called Erimus, and things continue to get worse for us all.

DO NOT RENT FROM THIRTEEN! I have been waiting a year for serious repairs. I have a condemned and unusable bathroom and condemned kitchen. They never attend, never answer their phones, they just make promises they never keep and palm you …

Never get back to me about repairs or get my property refurbished I have to do it all myself a d pay for it

Thirteen Group have been absolutely rubbish, and continue to be.
Myself and my partner have been renting for two years from them and absolutely NONE of the snags we’ve listed for them have been rectified. …

Nowadays usually waiting on phone for at least 20 minutes before having to hang up, been told it’s caused by “streamlining”! I think would be easier to get in touch with Doris Stokes (famous 1970s clairvoyant) for contacting Thirteen!

Had to go to Hudson Quay for a meeting but always made welcome

When I was living in one of their properties I was left with no hot water or heating for 2 weeks whilst pregnant. Had a meeting with one of the staff workers and was told tenancy would be changed into my ex partners name. Had a meeting with …

Sorry for tge 2 stars but ive been trying to find a new propety since loseing my house as landlord has sold it and my account keeps saying error wont let me search for flats and when i call tgem it takes forever for them to anser like …

Bought a house through thirteen and was locked in a contract with them for a year before ownership. The buying went smoothly but the problems started as soon as we moved in. Debt collection letters addressed to thirteen were arriving for …

The Public Protection Register accepted the company Thirteen Housing Group Ltd onto our database as a Business Of Concern from the 1st August 2021. …

Some members of staff will try to help you but the scripted system of thirteen group will always try to stop people complaining about the conditions tennents have to put up with. So if you have no choice then you would have to use them to …

BEWARE OF THIS COMPANY !

Disgraceful practices …

Honestly can’t say anything good about this organisation. Nothing but constant lies and palming you away because of severely under trained staff who don’t know anything, but what they’ve clearly been told to say. …

I’ve been a Thirteen tenant since they were TriStar. The experience since they became Thirteen has been utterly horrendous. I’ve been having problems for the last year with mold and damp. It’s taken them a year to send somebody out to …

Absolutely disgusting service. My 96 year old mother has been left with no hot water or heating for 24 hours. Heating engineers turn up 14 hours past deadline and blows the circuit board whilst testing system and has no parts so now all …

Disgusting customer care should of had a back door fitted 14 feb now in April still no door had 5 emails to say it’s coming Sat yesterday for 4 and half hours as they emailed at 7.30am your joiner is coming 3 phone calls later and still no joy

Attended meetings there. Clean, easily accessible and good equipment

Might as well talk to the wall, allow anti social behaviour and do nothing. It’s a good job other housing associations are available can’t wait to leave these and get a better place for cheaper rent

Not a very good company rented for 3 years of them , the repair teams never turned up to jobs with no contact , never get in with general enquires ..

Terrible service. Was told on the phone that garages were available to rent. From the minute I arrived I was being talked out of renting a garage as it was ‘too far’ from where I live. I was told the repercussions of not paying rent …

Absolutely disgusting repair service report lights out last year problems still not solved.have words with neighbourhood coordinator falls on deaf ears.report other repairs get a different description of job to what you explained on the telephone.

Had problem with my boiler last year x this year keeps cutting out. Today they have been out x fixed by blowing down a pipe got it going x left half an hour later had to call them again as boiler went off again rang again again at 4pm after …

I find it so disappointing that we have called Thirteen a number of times for them to come and do repairs to our property and for literally years they have said they are Going to come do the repairs…… And still nothing… plus on a …

Been waiting months for my skirting board to be put back on which they took off to see if there was damp. Once they said there was no damp they were supposed to replace the skirting board rang in August they said oh we didn’t no about it. …

When hear for a climate not bad very interesting in learning what the local housing group are upto to reduce there carbon footprint as a company

My daughter in law moved into a flat pays £10 a month for gardens cut she been there 10 month they cut the front and do next doors backs but haven’t touched hers the grass is almost to her window sill ….she in the top flat disgusting wouldn’t give thirteen the time of day

Phoned thirteen this morning to report my back door as it will not open, was told as long as it is secure it was not an emergency, so now have no access to my back garden . Absolutely ridiculous, so thirteen when you see my front garden …

This is my garden as you can c water goes no where it not healthy i don’t have bit of drainage in my garden it a bog yet all gardens round here have got drain not me

World’s worst housing company

2½ weeks with no hot water and no heating with no repair in sight.

Very good customer service, polite and friendly staff. They dealt with my query quickly and efficiently.

proper useless took me son to end up in hospital to finally do repairs on my house cos of mould and damp for which i sent them photos and evidence and came out and said nothing we can do absolute tossers the company is.

Great facilities

Easy to park and easy to get to reception with no touch door system

Quick and easy to navigate.

Such a long pre recorded message, take forever to pick up. Clearly need more staff.

Clowns running the circus in my opinion! Can’t even sort out an aerial that I have offered to pay for

Tried phoning 13 times over 2 days no answer ..

Don’t do repairs and when they do they bodge them

Absolutely useless. Still awaiting a repair from January 2018 and I’m still waiting and it’s November.

Dont get why people are complaining have a roof over my head thanks to thirteen great service dont get this back home

Havent had hot water for two weeks

Great place to work,
Quality landlord.

Repair logged and job completed the next day what more could you ask for

Ignorant, unhelpful, silly policies and don’t reply to emails

Made me wait outside while I was there

Great people 👏
Thank u. …

Absolutely shocking overpriced overhyped houses

Great housing company to rent for

Very helpful deffo for the people

Top place

Excellent employer

Excesocial housing

Asta Miskinyte. How long do you have to wait for the item to get it back. Thieves. It is impossible to call Sca …