Thirteen Group Limited average reviews all over the web

2.3
Total Reviews 60

Average reviews from all platforms

Average Rating 2.3

Average reviews from all platforms

  • 5.0
    18
  • 4.0
    1
  • 3.0
    1
  • 2.0
    2
  • 1.0
    38
Thirteen Group Limited reviews breakdown:
Google
2.3
60

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60 Thirteen Group Limited reviews on Google

CI
Craig InBoro 9 months ago on Google
( 1 out of 5 )

It’s called Thirteen because that’s approximately how many capable intelligent staff they have, or how many times you have to contact them for a positive response. You can complain all you like but your complaints never gets passed to the …

DP
Durga Prasad Bhimineni 9 months ago on Google
( 1 out of 5 )

Not an ideal housing agency..! Won’t recommend it for renting or buying houses from them. I am unfortunately being with them under rental contract since 4 years. They won’t do repairs especially with boiler in dead winter. I have spent 2 weeks with out hot water or heating

DS
Dave Sillence 9 months ago on Google
( 3 out of 5 )

Main headquarters of 13 Housing in Middlesbrough. This is NOT a call-in centre for customers etc; that is located on North Ormesby Rd, approximately three-quarters of a mile away. Great location looking out onto redevelopment of Middlesbrough Dock, Middlesbrough College and Riverside Stadium.

FM
F M 9 months ago on Google
( 1 out of 5 )

After installing windows in my mother’s bungerlows,they said they would return to repair damaged plaster work, on a certain day,at a certain time. Didn’t show up. After being on hold for 40 minutes,I spoke to someone. When I complained about the phone wait time,he hung up on me. Dreadful service.

GH
Geoff Honeywell 9 months ago on Google
( 5 out of 5 )

I was out of food due to cost of living and I went to thirteen at Hudson quay middlesbrough to find out if they still do food vouchers they went out of there way to get me one the staff where brilliant

BL
Bex Lou Jukes 9 months ago on Google
( 1 out of 5 )

Not good service when your trying to get through on the phone take the absolutely mick, wait time is ridiculous and there is also a member of staff that’s biased (I have his name) won’t post on here for legal reasons

FC
Fox Chaotica 9 months ago on Google
( 1 out of 5 )

My family have suffered for over 20 years due to the ineptitude of Thirteen, originally called Erimus, and things continue to get worse for us all.

WG
William Groves 9 months ago on Google
( 1 out of 5 )

DO NOT RENT FROM THIRTEEN! I have been waiting a year for serious repairs. I have a condemned and unusable bathroom and condemned kitchen. They never attend, never answer their phones, they just make promises they never keep and palm you …

HF
harry farnaby 9 months ago on Google
( 1 out of 5 )

Never get back to me about repairs or get my property refurbished I have to do it all myself a d pay for it

LS
Leah Swales 9 months ago on Google
( 1 out of 5 )

Thirteen Group have been absolutely rubbish, and continue to be.
Myself and my partner have been renting for two years from them and absolutely NONE of the snags we’ve listed for them have been rectified. …

GS
Gary Syms 9 months ago on Google
( 2 out of 5 )

Nowadays usually waiting on phone for at least 20 minutes before having to hang up, been told it’s caused by “streamlining”! I think would be easier to get in touch with Doris Stokes (famous 1970s clairvoyant) for contacting Thirteen!

PB
pauline brace 9 months ago on Google
( 5 out of 5 )

Had to go to Hudson Quay for a meeting but always made welcome

TJ
Tamzin Joyce 9 months ago on Google
( 1 out of 5 )

When I was living in one of their properties I was left with no hot water or heating for 2 weeks whilst pregnant. Had a meeting with one of the staff workers and was told tenancy would be changed into my ex partners name. Had a meeting with …

MR
MJT Reviews 9 months ago on Google
( 2 out of 5 )

Sorry for tge 2 stars but ive been trying to find a new propety since loseing my house as landlord has sold it and my account keeps saying error wont let me search for flats and when i call tgem it takes forever for them to anser like …

J
James 9 months ago on Google
( 1 out of 5 )

Bought a house through thirteen and was locked in a contract with them for a year before ownership. The buying went smoothly but the problems started as soon as we moved in. Debt collection letters addressed to thirteen were arriving for …

TP
The Public Protection Register 9 months ago on Google
( 1 out of 5 )

The Public Protection Register accepted the company Thirteen Housing Group Ltd onto our database as a Business Of Concern from the 1st August 2021. …

DF
dog face 9 months ago on Google
( 1 out of 5 )

Some members of staff will try to help you but the scripted system of thirteen group will always try to stop people complaining about the conditions tennents have to put up with. So if you have no choice then you would have to use them to …

JA
Jon Ashcroft 9 months ago on Google
( 1 out of 5 )

BEWARE OF THIS COMPANY !

Disgraceful practices …

BW
Bradley Walker 9 months ago on Google
( 1 out of 5 )

Honestly can’t say anything good about this organisation. Nothing but constant lies and palming you away because of severely under trained staff who don’t know anything, but what they’ve clearly been told to say. …

DJ
Dawen James 9 months ago on Google
( 1 out of 5 )

I’ve been a Thirteen tenant since they were TriStar. The experience since they became Thirteen has been utterly horrendous. I’ve been having problems for the last year with mold and damp. It’s taken them a year to send somebody out to …

ID
ian debie 9 months ago on Google
( 1 out of 5 )

Absolutely disgusting service. My 96 year old mother has been left with no hot water or heating for 24 hours. Heating engineers turn up 14 hours past deadline and blows the circuit board whilst testing system and has no parts so now all …

DA
Denise Arslan 9 months ago on Google
( 1 out of 5 )

Disgusting customer care should of had a back door fitted 14 feb now in April still no door had 5 emails to say it’s coming Sat yesterday for 4 and half hours as they emailed at 7.30am your joiner is coming 3 phone calls later and still no joy

EW
Elaine walker 9 months ago on Google
( 5 out of 5 )

Attended meetings there. Clean, easily accessible and good equipment

PR
Paul Rose 9 months ago on Google
( 1 out of 5 )

Might as well talk to the wall, allow anti social behaviour and do nothing. It’s a good job other housing associations are available can’t wait to leave these and get a better place for cheaper rent

LP
Lee Penn 9 months ago on Google
( 1 out of 5 )

Not a very good company rented for 3 years of them , the repair teams never turned up to jobs with no contact , never get in with general enquires ..

BA
bilal agha 9 months ago on Google
( 1 out of 5 )

Terrible service. Was told on the phone that garages were available to rent. From the minute I arrived I was being talked out of renting a garage as it was ‘too far’ from where I live. I was told the repercussions of not paying rent …

D
David 9 months ago on Google
( 1 out of 5 )

Absolutely disgusting repair service report lights out last year problems still not solved.have words with neighbourhood coordinator falls on deaf ears.report other repairs get a different description of job to what you explained on the telephone.

AM
Alison Mclane 9 months ago on Google
( 1 out of 5 )

Had problem with my boiler last year x this year keeps cutting out. Today they have been out x fixed by blowing down a pipe got it going x left half an hour later had to call them again as boiler went off again rang again again at 4pm after …

CP
Callum Prosser 9 months ago on Google
( 1 out of 5 )

I find it so disappointing that we have called Thirteen a number of times for them to come and do repairs to our property and for literally years they have said they are Going to come do the repairs…… And still nothing… plus on a …

DT
Debbie Theakston 9 months ago on Google
( 1 out of 5 )

Been waiting months for my skirting board to be put back on which they took off to see if there was damp. Once they said there was no damp they were supposed to replace the skirting board rang in August they said oh we didn’t no about it. …

DS
Deborah Stephenson 9 months ago on Google
( 4 out of 5 )

When hear for a climate not bad very interesting in learning what the local housing group are upto to reduce there carbon footprint as a company

ML
Mikka Lenehan 9 months ago on Google
( 1 out of 5 )

My daughter in law moved into a flat pays £10 a month for gardens cut she been there 10 month they cut the front and do next doors backs but haven’t touched hers the grass is almost to her window sill ….she in the top flat disgusting wouldn’t give thirteen the time of day

PW
Paul Walker 9 months ago on Google
( 1 out of 5 )

Phoned thirteen this morning to report my back door as it will not open, was told as long as it is secure it was not an emergency, so now have no access to my back garden . Absolutely ridiculous, so thirteen when you see my front garden …

CC
Caroline Coulson 9 months ago on Google
( 5 out of 5 )

This is my garden as you can c water goes no where it not healthy i don’t have bit of drainage in my garden it a bog yet all gardens round here have got drain not me

JW
James White 9 months ago on Google
( 1 out of 5 )

World’s worst housing company

R
R.McCullough 9 months ago on Google
( 1 out of 5 )

2½ weeks with no hot water and no heating with no repair in sight.

DC
Debra Cole 9 months ago on Google
( 5 out of 5 )

Very good customer service, polite and friendly staff. They dealt with my query quickly and efficiently.

MA
Matty Arundel 9 months ago on Google
( 1 out of 5 )

proper useless took me son to end up in hospital to finally do repairs on my house cos of mould and damp for which i sent them photos and evidence and came out and said nothing we can do absolute tossers the company is.

LP
Lady Pickles 9 months ago on Google
( 5 out of 5 )

Great facilities

TP
T P T Teesside Pat Testing Service 9 months ago on Google
( 5 out of 5 )

Easy to park and easy to get to reception with no touch door system

VB
Victoria Bower 9 months ago on Google
( 5 out of 5 )

Quick and easy to navigate.

HH
H H 9 months ago on Google
( 1 out of 5 )

Such a long pre recorded message, take forever to pick up. Clearly need more staff.

AT
Anne Toll 9 months ago on Google
( 1 out of 5 )

Clowns running the circus in my opinion! Can’t even sort out an aerial that I have offered to pay for

RM
Rosemary Mcmillan 9 months ago on Google
( 1 out of 5 )

Tried phoning 13 times over 2 days no answer ..

BM
bryan Mitchell 9 months ago on Google
( 1 out of 5 )

Don’t do repairs and when they do they bodge them

TF
THE FMTT 9 months ago on Google
( 1 out of 5 )

Absolutely useless. Still awaiting a repair from January 2018 and I’m still waiting and it’s November.

LK
Levi Kirkpatrick 9 months ago on Google
( 5 out of 5 )

Dont get why people are complaining have a roof over my head thanks to thirteen great service dont get this back home

TD
Tom Doran 9 months ago on Google
( 1 out of 5 )

Havent had hot water for two weeks

DS
David Salvin 9 months ago on Google
( 5 out of 5 )

Great place to work,
Quality landlord.

JC
John Clark 9 months ago on Google
( 5 out of 5 )

Repair logged and job completed the next day what more could you ask for

JB
Jonny Bowman 9 months ago on Google
( 1 out of 5 )

Ignorant, unhelpful, silly policies and don’t reply to emails

DM
david minto 9 months ago on Google
( 5 out of 5 )

Made me wait outside while I was there

MB
Marie Baker-Whitelock 9 months ago on Google
( 5 out of 5 )

Great people 👏
Thank u. …

GS
Gav Smurf 9 months ago on Google
( 1 out of 5 )

Absolutely shocking overpriced overhyped houses

AA
ADRIAN ASHLEY JENKINS 9 months ago on Google
( 5 out of 5 )

Great housing company to rent for

SS
Susan Shepley 9 months ago on Google
( 5 out of 5 )

Very helpful deffo for the people

K3
Kiradog 321 9 months ago on Google
( 5 out of 5 )

Top place

MJ
Matthew Jackson 9 months ago on Google
( 5 out of 5 )

Excellent employer

CW
Carl Walton 9 months ago on Google
( 5 out of 5 )

Excesocial housing

RS
Ranjit Singh 9 months ago on Google
( 1 out of 5 )

Asta Miskinyte. How long do you have to wait for the item to get it back. Thieves. It is impossible to call Sca …

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