St Albans City and District council (Housing Association) reviews

Shockingly low levels of service and a money grab attitude from any direction possible. None of these people would find work anywhere else. Year after year they charge more to provide less. Legalised theft is all this oganisation is all about.

Dropped Kerb service is appalling, the fees for the application was taken and a rep came out to view the driveway and said I could only have the minimum. As my driveway has 2 parallel space this meant that both cars would have to mount the …

Rubbish to the core. Every other week they keep missing to collect our bins, even though we have put it in front of our house just like our neighbours. They collect the bins of our neighbours but leave one or the other of ours. Have to call …

Honestly I wouldn’t even give them 1 star no one has any knowledge of anything and nobody seems to work anymore, they also never ever reply to emails or answer phones easy the worst coucil to work with.

Appalling service from the
Council tax department. They witter on about data protection, but they do NOT protect your own information! My brother and I are the only executors of my …

Awful website that doesn’t work, links that go to the wrong place (e.g the link for visitors parking permit takes you to applying for a residents permit so you can’t apply), and links that end in ‘sorry there is something wrong, etc). …

Question
Why do people seem to be dumping rubbish, known as fly tipping?
Its antisocial and makes the area untidy …

Im aware there are many low star reviews. My review is honest and reflects my experience with SADC.
Everyone Ive dealt with at SADC (with the exception of contracted Waste …

Don’t even deserve a star my god they are rude doesn’t have a good customer service saying we have to do it on our own don’t form part of council duties but money they can take from you n you miss them 1day they send you long letters

Been up to the tip this morning. It’s all been cleared of snow and staff are friendly and helpful this cold Monday morning. Thank you 😊 …

Council officers do well to respond to questions and queries despite a lack of resources and funding to support them. It is true that poor IT and a lack of a human voice harms customer service. This in turn raises the high numbers of rude …

The service I recieved was brilliant considering it was a limited service. Phone was answered within a few minutes, and I was transferred to the relevant department where I spoke to a lovely, cheerful lady in the repairs department. She …

Our communal recycling bin haven’t been collected for more than 2 months ! Reported missed bin collection , called the council but they don’t to do anything about it ! Wondering for what we are paying council tax?!

Awful, awful council. Incapable of seeing through anything. They use the worst waste collection services – Veolia who crash into parked cars and then deny any wrongdoing. Try to speak with council about it and they’re not interested Can’t wait till next local elections.

Very helpful staff in all situations that may be

I’ve been waiting for a green food waste caddy for months. I ask managers of St Albans council to try and order a replacement bin for themselves to realise how impossible it is. The number you provide goes straight to voicemail and how do …

Good council but licensing department must always be on break or sleeping 24/7, you’ll have to call 500 times and then complain just for someone to actually speak to you🫠 …

Rubbish council, people are awful and dont want to help. sent emails over the last 4 months and no replies . Called multiple times and always get a voicemail with no call back. Wish i could cancel my council tax until I get a service worth paying for. The mayor needs to look at these reviews to see how people view her council empire…

I am sick and tired of the useless bin men,blocking the streets where we live,caught 3 of them today playing football in how wood today ,traffic everywhere,then get home to find my bins thrown everywhere again and again and again week after week dont tell me ,its covid or just plane lazy ,do something about it .

I spoke to a lady called Carla today who deals with adaptions in people’s homes and she went above and beyond to help me with a problem with my elderly mums shower I cannot thank her enough and it is now up and running again thankyou so much Carla

Been having an on going problem for over a year now, called them many times and they called me back promising work will carried out as soon as their contract get renewed, absolutely useless, person call MARK apparently the in charge of the …

All my interactions with the Council have been courteous. Often it concerns Veolia and a waste management query; these have nearly always been resolved to my satisfaction.

I’m unfortunate to live in this city where the housing is run by an utter bunch of useless prats who don’t know what there doing! They couldn’t even run a piss up in a brewery let alone a “used to be lovely” city of st Albans. I’ve waited …

Very friendly staff. I spoke to two different people on the phone regarding the nappy bags collection and they were very willing to help. I was very pleased.

I rang, left a message and to be honest wasn’t hopeful, but got a call back the same day from a very helpful guy – professional and friendly.

Hopefully the council will not be sending out intimidating if anyone is late paying their council tax in the current crisis. After all people are being given mortgage holidays.

I’d give 0 if I could, staff who answer calls do not have a single brain cell and will confidently hang up the call if you are not worth their time. Incompetent snobs.

Your business rates department have been amazing, nothing but helpful and supportive. I can’y thank you enough.

Very bad service no public dealing but still delays in returning calls when I got through today the man sounded asleep and rude

Like most things in life, positives and negatives. Room for improvement in some areas certainly.

My god worst council in Britain bad service when you call always answer machines looks like no one in charge and the staff are one bunch of friends almost right wing council

Shockingly bad customer service.
They are rude and simply not interested in answering the most simple of questions.

No one gets back to you despite writing emails and making numerous phone calls.

Rubbish service and lazy staff like as never seen. Should be sended to work the ground to make them free from laziness

Very poor service. Refuse collectors seen removing bags from refuse bin and throwing down on grass verge!!

ran by a bunch of useless idiots. I can’t believe the lack of custom care. Makes me want to move house! This council is a joke.

Tryed ringin the taxi department now 8 times wat a freakin joke

All the staff are useless, unhelpful and rude! No one knows what they are doing!

Rude, 0 phone manners.

Very helpful and friendly

Very poor service

Useless nothing more to say

Helpful

Incompetent.

Can’t stand the place

The entrance to the building …