Starling Bank reviews

I have been conducting the majority of my transactions with this bank since 2019. It’s so convenient, customer service is excellent. I’ve faced various issues like losing my bank card in another country, updating address and phone number, …

Tide bank is better. I don’t think Starling bank is good for new start-ups. There were a lot of questions and I get they have to do checks in accordance with the law just like everyone else, but it really was ridiculous. I couldn’t get any …

I’ve used both personal and business accounts with Starling and they do exactly what I need them to do without any issues. …

Very disappointed, according to “independent surveys” Starling is incredible, but for a business bank it’s painfully restrictive. You cannot add access to your account for book keeping or even have an automatic email monthly for statements, …

To anybody hoping to open a joint account or individual account, read this review first. …

Very happy to use Starling bank as my business main bank account. It was very easy to open online, had to submit documents through out the app. The whole process was quick. Very happy with day to day use of the bank, easy transfers, …

Terrible service. Despite having two existing business accounts with Starling, when trying to open my third account which was no different to the first two accounts, I was passed around to a new member of staff each day over a 14 day period …

I have been starling bank customer. I have been using the account as small time sole trader which legally does not require to have business account. I just received email with no explanation that my account will be closed in 60 days. While …

Really happy with my experience with Starling Bank. Have used for a couple of years now and any time I needed to contact was easy enough to do via the chat in the app. Responses were quick and helped resolve issues. …

If it sounds too good to be true then it probably is, and it was! Just scroll down the reviews and you will see so so many 1 star reviews so I am not alone here. …

I don’t understand why this bank thinks it’s the bees’ knees! Standards have obviously slipped since they launched 9 or so years ago. Same with First Direct I’ve heard. Such a shame. …

After receiving great service eventually, I have decided to change my review for Starling bank.
They actually dealt with one of the issues immediately and refunded me for …

I’ve been with Starling for about a year, easy to set up and the account was up and running inn about 2 hours. Unlike Barclays which took 6 week. App is good and does everything you need, I like the fact that you can make notes on each …

Just returned from a holiday in Singapore and used my Starling bank card everywhere, so impressive, got a text every time I used it so I could check what I had spent and felt safe that my card hadn’t been falsely used. No fees when taking …

Starling Bank decide to cancel international payments from certain countries without any prior warning to their clients. Then their customer service basically say ‘live with it’. Do not use this bank for business banking – they do not care or offer good solutions for serious businesses

Opened up a personal account for travelling due to no foreign currency fees and was so impressed, I changed my business account to Starling. I’m struggling to understand the 1 star reviews as they have a regulated process for opening an …

I just want to personally tell everyone to AVOID THIS COMPANY AT ALL COSTS. I had been using starling bank account for over 4 years and everything was fine. Never had an issue. It was only untill recently due to the scams etc during covid …

I wish I would have read some of the reviews before trying to get a company bank account with Starling Bank! A total waste of time!!!!!! If you are a start up company I would recommend you ignore this bank as it is just sooooo incredibly …

Trying to open a business bank account with Starling was a nightmare. They were asking for documents that were not necessary for my trade and needed evidence of trading. I can’t provide evidence of trading if I don’t have a business bank …

Terrible, terrible establishment. After closing my account for no reason, they’re not holding my refund of almost £300 hostage and refusing all outlets to get my money to me. They’re claiming they’re unable to send the funds to my account …

In October 22I reported a 8000 eBay related within minutes of it happening and had about 6 hours to contact eBay to prevent fraud being successful. Despite several calls from me did nothing other than tell me to report it to an online crime …

Matter of complaint
The bank itself is easy to use however the customer service is horrific. I have seeked help from the staff as this is who we would rely on, however they have …

When i was looking for bank when i opened my business everywhere they said starling bank is the best. So i have opened account with them as sole trader. And then i found out is completely useles for me. The name on account i can see in my …

I had a frustrating experience with Starling Bank which was supposedly a good forward thinking bank that did things differently and was supposed to be friendly to startups and small business owner. I was asked to fill out a bunch of forms …

Decided to give Starling a try to create a joint account with my partner. The process for him was completed the same day and he had his card in 3 days, while for me it’s stuck for a whole month now. I keep on calling support and it’s like …

Ive been with Starling Bank for over a month now and i have still not received a debit card, i ordered a second card 2 weeks ago and this also hasnt arrived. Customer Services are blaming the post office but ive been quite happily receiving …

Set up a current account no problem. Then they denied me a business account for no good reason (I have a good credit score – I double checked, plus a healthy balance, always pay my taxes on time.) They of course won’t tell you why – so as …

My husband and I tried to open a joint account as we are hoping to move in to our first house in a couple of months and would really like to be able to budget within the same account. They said we can’t offer us a joint account without …

Outstanding customer service today whilst I was travelling on Eurostar from long trip in europe. Nicola saffron and Cameron were all excellent. I had a problem where a car rental company had put 3 pending transactions on my account and they …

Diabolical. Quite happy to lock your business account and freeze /take your funds with zero notice because something was flagged (that is likely nothing to do with you). On one occasion a company paid us by accident and Starling then locked …

I’ve been with this bank for 3 years and the amount of issues I’ve experienced in that time is astronomical. The customer support takes ages to respond via live chat, I always end up waiting in a store because my card stops working for one …

Avoid Starling bank at all costs.

They have just closed my company account today after I asked them to release …

Terrible. Tried to access as inactive personal acc in order to open a business acc. App literally wouldn’t let me do anything as I no longer had the card for the personal acc as I have never used it. Called CS, couldn’t help me either. …

I have a business account with them , and at the beginning they were very good , now they don’t care about anything you asked if you have a problem. They only thing they say is sorry but they are not resolving anything , they are lazy , …

Business account owners set up – they’ll ask for proof of how you can fund your business i.e statements of personal statements or proof of asset sale, they want qualifications, cscs card if you work in trade, a detailed business plan, proof …

I have been with Starling bank for two years. If you accept payments from around the world I would refer you to their web site…Not great reading…
Would I recommend them? No! frankly arrogant difficult, slow and unhelpful. …

Terrible customer service. Be prepared to repeat yourself. Ad nauseum.
Want to transfer foreign currency? Don’t expect it to arrive – have been waiting several months for money that should have arrived within 5 days, and having …

I wish I could rate it zero. I borrowed some money off a friend and as soon as it hit the account it got suspended. Called Starling and was told it would be sorted but it didn’t. Sent few messages stressing that I need to pay the bills …

Brilliant bank, I was dubious at first but now regret not signing up earlier as it is easy to use. I have only had to call twice with questions to see if what I needed to do on these occasions was possible and both times the customer …

We have had huge problems with Starling Bank. Please if you are with them, then please think again.
My husband was a victim of debit card fraud. He reported the loss of cards when …

Closed my account with absolutely no reason! Gave me a 7 day notice but stopped all incoming payments coming in! ( pointless ) this caused me to be in debt and have to pay off late payment fees. DO NOT bank with starling. Customer service is rubbish! Nobody ever gets back to you!

Absolute pile of s**t!
Spent 2 days trying to setup a business account. With stupid, irrelevant questions which obviously can’t be skipped or explained in an app during onboarding. …

When I returned from a cruise recently I found that the £1.00 pre authorisation given on the first day was taken at the end for the total amount (apprx £500) spent on the ship. That’s ok but the problem is that I still had the same amount …

Don’t waste time with their mobile app. The amount of personal information i had to give to these people is ridiculously out of order. …

Have multiple accounts with them already both business and personal, all in good order. Also recommended several people and other business over the years. …

This was the most painful account to try open. Different departments were asking for different information and kept cancelling each other out. They clearly do not have a grip on account opening and therefore concerns me if they could even manage accounts themselves. I would avoid as they do not inspire any confidence.

Useless. I had my business account with them for around a year, decided to change my personal account from Lloyds to starling too, big mistake, they’ve closed my business account without any explanation. And then they’ve closed my personal …

Very frustrated. Have spent too much time over 6 days trying to open a second account with Starling. Purpose was to incorporate an LLP into a Ltd company hence the need for a new account. So undertaking the same trading in the new account …

I recently opened up an account with Starling and I am very unhappy. They are not helpful when it comes to problems, takes 5 days to look into things and then they just don’t get back to you. I will be transferring to a different bank as soon as I can.

Wasted the best part of a day trying to set up a business account sending over countless private documents only to be refused. Been in business for almost 10 years, no bad credit, no idea what ridiculously high standards you have to meet to be approved.

I used this bank and I would NOT trust this bank with any of your funds,I had my phone stolen and had £20,000 transferred out of my account within minutes,the scammers had set up a new paye and Starling let them clear out my account. …

Terrible banking experience – recently had an issue and found the majority of staff to be rude, unhelpful and would continuously lie about what was happening. I had banked with them since 2018 and was honestly shocked at how they handled …

sent them all the details to set up a business account. They asked for more details multiple times and then rejected it without mentioning why. For a company that would benefit from a new business setting up an account they don’t seem interested in helping startups at all

NEVER USE THIS BANK. THEY HAVE FROZEN MY ACCOUNT WITHOUT AND REASON, NOR EXPLANATION AND CANT ACCESS MY MONEY AND ITS HORRIBLE AND WORST OF ALL THEY DONT RESPOND DEPSITE 4 DAYS OF FALSE PROMISES !!! BEWARE…. they say that they do it as a …

Uttam and the fraud team are absolutely useless. They have told me that getting scammed is my fault and I should have ‘’made note’ that the company I got scammed by was scamming me and I should have known because starling says ‘make sure …

THANK YOU SOPHIE! A special thank you to Sophie for really going above and beyond to help resolve a technical issue for my wife. We are both abroad and needed to access her bank statements but due to a technical problem we were unable to. …

Absolute Shambles has a “failed” transaction which i had to raise a “dispute” for i was told i had to wait 5 days and the “dispute team” are not directly contactable so there is no way of finding out how long it is likely to be until i get …

The Negative reviews are the ones to read and follow. The bank is interested in “reviewing” accounts and then freezing them, leaving you with no access to funds.

Your processes and responses are absolutely ridiculous and nonsense. I have a business, website included, working in cybersecurity, have an MBA and you say it’s not relevant and I need to submit another website and qualification to open a …

I would give no stars if possible. Tried to open a business account and ended up in a Kafkaesque loop of requests for proof of address. Despite providing bank statements, credit card statements and a letter confirming that I am on the …

Poor customer service and no transparency with their customers. I tried to open a business bank account, but have been refused without having been given any explanation as to why my applocation wasn’t accepted. Bear in mind that I already have a sole trader account running with them for over 3 years.

GO ELSEWHERE! Absolute terrible experience with this bank. I supplied as much information as I possibly could, my business is in a thriving sector and they still refused to open an account for me. Im sure there will be some response from …

I’d give them no stars if I could. I sent money from an american account to them nearly $10,000 and they lost it. After a 12 ays they are still trying to find it. My American bank is trying to get the money back but it could take over 14 …

Absolute rubbish, took over 2 weeks to go through application due to technical issue their end although they didn’t understand what was wrong. Several phone calls to explain. Promised several call backs/emails with information about the …

Terrible experience. Do not upload any documents or information here. Even if you ask them to delete everything about you, they save and keep everything for 6 years. They ask for a lot of personal and sensitive information, when you send it, they ask for more. Unbelievable audacity. I will file a complaint against them.

Wish I had seen these reviews before applying for a business bank account. The team seem to have no common sense, asking for documents that I don’t have. I was rejected for a business bank account. Virgin money I have set up now with no issues.

Customer service department are completely useless. They have standard text they use. The seem unable to deviate from this to have a proper conversation. They have to refer to relevant complaints department who don’t respond for weeks that …

Be very wary of this bank. Asking for confidential business documents under the guise of needing them for regulatory purposes and refusing to explain why applications are Refused. Very dodgy business, potentially looking to steal valuable data. Avoid if you are a business owner!

I love this bank… no wonder why they are UKs number one app bank. I’ve never had any bad experience from them. It does exactly what it’s supposed to, with no delays in the app notifications. They even have a money saving scheme within the …

Terrible bank. Go look for a proper account. Always holding international transfers. Very slow to respond and has agents who dont actually know or even understand banking.

I have been charged today 30£ for nothing, I don’t have overdraft, but they put my account on -30£ overdraft, they can’t explain why. I takeout 30£ but in total paid 60£ for withdrawal, not recommending this Bank, I’m closing account straight away.

Out of the blue shut down a business bank account with 60 days notice, despite providing them with anything they requested. No reason given. No one to discuss the matter with. Not a credible business bank.

True, this bank does not respect new applicants nor (looking at these reviews), their existing clients. Very unprofessional generic replies to everything. Reasons could be that they are an online platform, perhaps not able to employ trusted …

They have locked my bank for 3 months with money inside and I have explained to them numerous times I was just making transactions to my other account and they seemed to have not been getting the point 3 months for an investigation how pathetic

Starting a new business – go elsewhere, unless you’ve got started enough and have “all your documents”.
Launched a new limited company, want a bank account so I can put everything …

I personally love starling bank so much. It keeps my budgets organised and use it for my personal and business account.

Starling Bank are really hard to deal with and wasted our time. Eventually we changed course with our business banking and went to Virgin Money who were a delight to deal with and very welcoming. From the experience we’ve had I’d suggest avoiding this bank as I would never use them again.

Really disappointed. Starling failed to impress: card took over a month to arrive; in the meantime had ordered another so the first cancelled by Starling. No card, no access to Starling for me holiday. Very glad I did NOT change banks

Please listen to the 1 star reviews. My other half paid into my account some money from the sale of our car and Starling flagged this and restricted my account. I can not buy anything or even pay my rent. Even my direct debits will not be …

We’ve had a great experience with Starling. Easy to switch, easy to track payments and make payments.