Stockport Metropolitan Borough Council reviews

Waited on the phone to get telephone number for planning department, I was given a number to call but when I rang it the voicemail said this number is no longer available and to go to the website. Unbelievable, Stockport council is a total …

The worst experience with so called professionals I’ve had. They refuse to log complaints. Cover for each other. It’s like a band of criminals running the show they do not care about the constituents at all. Refuse to log any complaints and put notes saying ypur the one being awkward.

It appears they have done everything possible to stop people contacting them,unless your question fits into one of their boxes.No email address to contact for general enquiries. Where is a phone no to speak to someone, the ones they …

If you want to make a payment you can do it over the phone without any problem however if you need to discuss or correct something better be prepared to take half a day off as to get hold of them over the phone is barely possible. Last time …

Very Poor serves, told to go on to My account to find info but is never displayed, that’s why i have to call them and the people on the phone don’t care and tell you to go online. Had this issue for over a year now and nothings happening, …

What a disgrace this council is. Possibly the worst in the country. Deceitful, dishonest, untrustworthy, duplicitous, i could go on but I would need all day. After raising an issue with them, in which they were clearly wrong, they have …

Visit to Cheadle Library Mon 23rd April 2018. Needed one page of printing. Waited whilst another customer in front of me who also wanted printing was served. Library assistant then decided to go to the printer, which is next to the public …

useless. “contact us by telephone”: phone cuts out after being on hold for 30 seconds or so. “contact us online via live chat service”: live chat service doesn’t exist. really? the council tax is higher than in places like alderley edge (despite it being a dump here by comparison) yet you can’t afford a decent phone line?

For those working, it’s shocking as you cannot get through to anyone! I’ve lost a whole lunch break trying to get to speak to someone about my council tax bill – demands for £375 – no idea how?? I paid my council tax bill with direct …

I got a parking ticket for straying very slightly (one tyre width) outside a white line at the end of a parking row in a car park. I explained to them that 1. I was a first time visitor to the town, that 2. my parking position was dictated …

No numbers to call departments and if your able to get through on the switchboard, the telephone number is ‘no longer active’. Stockport Council need to update their services as they are in disarray.

The Live Chat facility worked brilliantly for me. My query couldn’t be answered instantly but I was called back by the very friendly and helpful lady within minutes with the information I required. Unfortunately for some reason I’d had to close the feedback window to carry on using my browser so I’ve put my feedback here instead.

Couldn’t get through
At all and website not working

I have tried to contact Smbc to speak to the dog warden. I have called 4 times to chase but even after I put in complaint regarding not being contacted I am still not getting called back. Very poor serve Lynsey bryn who is the dog wardens manager!! Why do I pay my counsel tax!!

When you report an apparently suicidal person to the ambulance service, perhaps next time you will include the context where you wound up a person with mental health issues by waking them up early in the morning despite knowing they are on …

Didn’t even manage to report my abhorrence of the ”not fit for purpose” waste collection services due to the website providing no actual means of immediate contact. …

Absolutely disgraceful service. They do not want to deal with the people who contribute to their wages and gold plated pensions. How would someone not able to use the internet contact the council? We cannot afford sinecures like this any longer.

Again,i have wasted a great deal of time trying to contact SMBC, both by phone and the web. your service is a total disgrace.
in addition, senior officers seem to want to hide behind a cloak of anonymity …

Absolutely disgusting service, can’t get to speak to a human, just keep getting messages to go to the internet. My poor Mum has lost her husband and is desperately trying to set up a direct debit to pay the exorbitant council tax but is …

At Fred Perry house I was told to take a number ticket from the machine and wait. Whilst I was waiting for 45 minutes the numbers were not called in order, people, walked in after me and we served ahead of me, and some people picked up …

Would leave 0 stars if I could! Absolute disgrace of a service tried calling for. Punchline tax today from 2pm almost 100 calls and not one answered, not even put in a queue. Glad. To be leaving stockport mbc quick enough to take your money I’m high rate Council tax not quick enough to provide services to warrant taking it.

We have had an incident with the council regarding Reddish library, not surprisingly they were pretty dismissive. One May day the front and rear doors were propped open, on a not particularly warm day, and there seemed no reason for this. …

useless bunch allowing work by the idiot totally local company on residential streets at weekend starting at 8.15 on a Sunday try to email /contact anyone and they are all on annual leave might as well all stay on annual leave for the good they do waste of space and money

Would rate as zero if at all possible. Never able to get through to someone to discuss important issues: constantly told to call back later. Can’t my 5% Ct bill pay for some additional phone staff?

Awful. Can’t get through on phone, can’t log in, don’t get a response to emails. How am I supposed to pay my council tax? Absolute shambles.

Absolutely Shocking! Can’t get through to speak to anyone. Live Chat is a joke as noone responds. No email contact address? Can’t complain as you are routed back to the same department you can’t get through to. Is this for real in the 21st century?

Absolutely disgusting…This is age discrimination…..Not everyone on the planet has a computer or could operate one at a library …If they exist….
No Human contact…….Not until the 50 plus die out will all people use …

Awful this is the worst council ever I have lived back here now for 5 weeks and my 3 children still don’t have a school place. Tried ringing to get told to send an email and I will get a call within 10days this is rediculous if it was me …

It would be helpful if the various depts had telephone numbers shown on the web site.
But no doubt there is no one to answer them anyway. So perhaps a general …

Don’t answer the question phone, no one on live chat and no response to email. So this is what we pay council tax for folks!

Felt I should update this as they have improved no end. Always been able to get hold of someone and they have been very polite and pleasent to deal with.

Stockport Council are a disgrace. I contacted them about an issue of public health and they were hopeless and dismissive. Totally unwilling to take any responsibility. They need to be held to account.

The switchboard staff are lovely but when you get through to the relevant department they talk to you like you’re a piece of dirt. I think they need some customer service training.

Wasted all my minutes trying to get through only to be told finally to go on-line. They never answer their phone and just keep cutting you off-some of us have limited minutes and don’t need to hear long recordings only to be cut off.ANSWER THE PHONE!

Following suit on this wave of whinging. It’d be much more useful to have someone to talk to rather than navigating this rats-nest of poorly put together online/phone services that seem scientifically formulated to waste time

This service is absolutely pointless, you need to speak someone not a chance, but then you go on the chat live who direct you back to the website and then cut you off. Now have to give the review a star to post it, when it deserves nothing

Want to speak to an actual person? Forget it. Stockport Council have removed all numbers from their webpage as far as I can see.

Trying to get through to Stockport council about anything is a shambles. They used to have people answer the phone. Now you get a droning message that just goes on and on and on. You can’t get to talk to anyone though.

Appalling. No phone number. Live Chat not available. No online form relevant to my issue. How are we supposed to talk to people about issues?

I’d like to apply for benefit house for first time whats the first step ? Can you help please

Trying to find phone number, NOPE, NO PHONE NUMBER, how we supposed to ring you without a number, get to grips with your website & put a phone number on it, I would have given you no stars but 1 was the least, an amateur would of put a number on website!!!

Can’t even get in contact with anyone total waste of time councils are supposed to be there for help

What a complete waste of money this lot is MAYBE we should show our support at the next ELECTION.I certainly Will

Make you suicidal and you have the privelage of paying for their “services”

Impossible to get though. After going through what seems million s of options. If you don’t use the internet it is b**ger you

Very hard to contact either by direct email or even more difficult an actual telephone number!

Should be ashamed of the service you give unable to speak to any body by phone you do not deserve even one star

They don’t answer phones…. need to vote out the poor management

Really helpful person dealing with council tax enquiry

Is the Council afraid or incapable of speaking to “PEOPLE ” where’s the telephone number to contact the council

Ignorant useless people why there given bonuses like they are only the local mp knows

i see the people whose wages we pay cant be arsed even answering. THE COUNCIL

Totally unacceptable service,gave up after repeated attempts to speak to anyone !!!!

Disgusting service. Impossible to get hold of for assistance.

virtually imposible to contact via relephone

Does its best but suffers badly from underfunding.

Its almost impossible to actually speak to a human being

No answer to calls

Impossible to get hold of

Best local Council

Rubbish council bunch of idiots