Stubhub average reviews all over the web

1.7
Total Reviews 80

Average reviews from all platforms

Average Rating 1.7

Average reviews from all platforms

  • 5.0
    11
  • 4.0
    2
  • 3.0
    0
  • 2.0
    3
  • 1.0
    64
Stubhub reviews breakdown:
Google
1.7
80

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80 Stubhub reviews on Google

J
Jason 4 months ago on Google
( 1 out of 5 )

Fisrtly, I thought after typing my card information and I see that my order has been placed. …

ML
María Laura 4 months ago on Google
( 1 out of 5 )

I bought online 2 months ago. Yesterday before the event they tell me the ticket is no longet available and not offering a ticket replacement only money. But i day before the evemt the tickets are so expensive that you will have to expend …

SV
Shashank Vanka 4 months ago on Google
( 1 out of 5 )

Very dissatisfied with their service. This is such a stupid service. I have paid for the concert and purchased a ticket but after coming to the venue, they have mentioned that I have taken the fast Lane ticket, and have to buy a new ticket …

IK
Ingrid Kromer 4 months ago on Google
( 1 out of 5 )

NEVER buy tickets right before a live event. Seller has an hour to transfer to you! I bought NCAA tickets 10 minutes before tipoff and the seller did t transfer to me until 62 minutes later at half time when the game was a wash. Stub Hub …

AG
Annie Gavin 4 months ago on Google
( 1 out of 5 )

StubHub is a scam. Do not buy tickets from them. I just got to Moulin Rouge the Musical and they told me that the seats I purchased had already been scanned in. 4 other people in line were having the same problem with StubHub. They just wasted $400 of my money.

NG
Nikolas Gamarra 4 months ago on Google
( 1 out of 5 )

Bought tickets. The venue rescheduled the event(not Stub Hubs fault), However, Stub hub never provided me with the tickets for the rescheduled vent. Customer support was so bad it could be considered sales fraud. Event got rescheduled again …

CP
Christopher Panek 4 months ago on Google
( 1 out of 5 )

0 stars. $800 dollars gone. Bought Elton John tickets and it was rescheduled multiple times. StubHub never sent any update on concert times and wouldn’t reissue tickets for a different date. Their customer service is outsourced to the Dominican Republic. Absolute scam.

NT
Nicholas Tenekedes 4 months ago on Google
( 1 out of 5 )

Fraudulent company — do not buy tickets through StubHub.

I bought tickets to an event that was cancelled. I’ve requested a refund …

GB
Ginny Brandt 4 months ago on Google
( 5 out of 5 )

I have purchased tickets in the past from StubHub without issue. Unfortunately with my most recent purchase, when I got to the venue, I was unable to get in because “my tickets had already been scanned”. I was very frustrated to have gone …

TW
Tom Whalen 4 months ago on Google
( 1 out of 5 )

StubHub just sent the tickets that I ordered to my old address. There is no way in their system to change your address. When I called to complain, my call was handled by a computer who kept trying to route my call to irrelevant departments …

BA
Bim Adisa 4 months ago on Google
( 1 out of 5 )

If it is possible to post negative stars I would. Like many of the other posts this company is an absolute scam. …

JH
Jessica Hackett 4 months ago on Google
( 1 out of 5 )

Went to website thought I was buying game day tickets for July 7th Chicago White Sox vs. Chicago Cubs. Now I have never bought tickets online and never used the site before I made a mistake and bought tickets for a restaurant in the stadium …

��
Надежда Надя 4 months ago on Google
( 1 out of 5 )

Scammers!!
Purchased tickets at ticketMaster for $1200.
We got invited to the wedding for the same day of the concert. We could not …

GH
Greg Hoshoian 4 months ago on Google
( 1 out of 5 )

Stubhub is awful! Do not use! I will never Stubhub again. They constantly cancelled orders without a valid reason multiple times; they said take the issue up with my bank. After calling the bank they told me there are no issues with the …

MA
Michael Anthony 4 months ago on Google
( 5 out of 5 )

I was only sent one ticket when I was supposed to get two. I didn’t know and thought the ticket would allow for both days. Found out when it didn’t scan me in I was supposed to get a day 2 ticket. Called stubhub real quick and the …

DD
Dan Dantuma 4 months ago on Google
( 1 out of 5 )

DO NOT EVER DEAL WITH STUB HUB THEY WILL DO EVERYTHING TO MAKE SURE THEY TAKE ADVANTAGE OF YOU AND NOT HELP YOU. I LISTED 2 LOLLA BANDS FOR SALE AND WAS NOT AWARE THEY COULD SELL THEM 1 AT A TIME SO I GOT AN EMAIL 1 SOLD AND CALLED RIGHT …

JW
Jacob Weyer 4 months ago on Google
( 1 out of 5 )

Ridiculous that a company as large as StubHub can’t manage to correctly place their tickets. We bought Cubs tickets that showed a beautiful picture of the field and my view right now is of a giant pole. StubHub said they can’t do anything …

KN
Kelly Noonan 4 months ago on Google
( 1 out of 5 )

I bought tickets that were misleading. I called and they offered to resell for me with no added $ and verified the seller would pay the same amount. I listed the tickets and bought new ones. They did not honor what was told to me and the …

AS
Adam S 4 months ago on Google
( 5 out of 5 )

Great customer service. Bought tickets from a seller who had already gotten a refund for his tickets. So I was S.O.L when I got to the event and they said well, sorry, can’t accept these, the guy you got them from already got a refund for …

DS
Designed Stone Ltd. 4 months ago on Google
( 1 out of 5 )

Yes, the worst company to get tickets from. Customer service people are just mocking with the clients. I wanted a refund for my tickets for Blue Man Group due to a wrong seats assigned and the customer service person told me NO. When I …

KC
Kim Chipman 4 months ago on Google
( 5 out of 5 )

I am about as cautious as they come when it comes to buying tickets from resellers. Stubhub has never let me down. I’ve always had great customer service and prompt responses. …

NA
Nora Arif 4 months ago on Google
( 5 out of 5 )

Stubhub has the customer service I’ve ever experienced! Do hesitate to use their services if anything goes wrong they go above and beyond to make you happy!!! They also have the shortest wait time to speak to a representative it’s pretty impressive! They really do guarantee your entry and even upgrade you if a problem occurs.

GP
Grand Pubba 4 months ago on Google
( 1 out of 5 )

StubHub is a criminal organization that takes advantage of consumers by buying up all of the face value tickets and inflating the price by exorbitant amounts and slapping on huge, unnecessary fees. I was upcharged by $240.00!!! Screw this company, and purchase tickets from an honorable broker

SL
Stephanie Lopez 4 months ago on Google
( 1 out of 5 )

StubHub… you don’t even deserve a 1 star.

Do not buy your tickets here. I never write reviews but I know it is necessary …

TR
Tristan Realubit 4 months ago on Google
( 1 out of 5 )

DO NOT BUY STUB HUB TICKETS!!!! i just got scammed….These tickets are resale tickets, meaning they can be faked or fraudulent. …

PM
Pablo Morimoto 4 months ago on Google
( 1 out of 5 )

I wish there was a no star review. Bought three tickets to the cubs and brewers game that are literally behind a post. We are unable to watch the game, called stubhub customer service and the response received was given that they are listed …

RY
Richard Yang 4 months ago on Google
( 1 out of 5 )

It’s a horrible business. I wouldn’t suggest anyone to buy/sell tickets from them. Find a better site that has a better service. I sold me tickets uploaded the valid tickets. Then they claimed that there were some issue with the tickets and …

JS
Jack Sullivan 4 months ago on Google
( 1 out of 5 )

The worst company I have ever dealt with. Their customer service is horrible. Also be careful when selling tickets because they will find some “fault” in your tickets and go into your bank account with your permission and take money out. Apparently you sign off on this in the fine print. 0/0 if I could

JR
Jenna Radl 4 months ago on Google
( 1 out of 5 )

If I could give zero stars I would. Drove from Michigan to Wisconsin- 5.5 hour drive- on hold to speak to ANYONE. Phone died. Literal no help. Don’t use this service. We’re eating 2k in tickets because of their terrible service and business model.

AS
Aimee Sheehan 4 months ago on Google
( 1 out of 5 )

I got front row center months ago. I saved for months for tickets that where 1800.00 dollars. I understand the venue changed the floor plan but the replacement tickets where obstructed and we were unable to see anything. I specifically …

L5
Luc 56 4 months ago on Google
( 1 out of 5 )

StubHub change their policy from giving refunds to giving coupons and they still won’t even give that. Every customer service agent on the phone is unhelpful. You get further talking to rocks. I cant wait for this class action lawsuit.

AF
Anthony Fata 4 months ago on Google
( 1 out of 5 )

I just found out that StubHub does NOT validate if tickets are authentic. Unfortunately, I showed up to the event and my tickets were invalid. I called StubHub and the best they could do was a refund. Very frustrating and terrible customer service!!

OV
Obie V 4 months ago on Google
( 1 out of 5 )

If I could give it zero stars I would. Purchased 2 tix in August for an October 14th event and the tix never were transferred. I called StubHub and a recorded message said that the event had been cancelled. I then called the venue of the …

KC
Kevin Connor 4 months ago on Google
( 1 out of 5 )

Hidden service fees. Everyone working here should be blasted into the sun.

RH
Rob Heitz 4 months ago on Google
( 1 out of 5 )

StubHub is a criminal organization that takes advantage of consumers by buying up all of the face value tickets and inflating the price by exorbitant amounts and slapping on huge, unnecessary fees. Gone are the days that every day people …

TK
Tom K 4 months ago on Google
( 1 out of 5 )

Worst experience EVER!!!!!

My event was cancelled 1 month ago when the city said they would not be allowing …

JM
Jason Mcelveen 4 months ago on Google
( 1 out of 5 )

Scam they don’t give tickets and they don’t refund

EA
Edgar Alonso 4 months ago on Google
( 1 out of 5 )

Bought tickets over a month ago for queen in Rosemont for March 29th. On the 29th I recieved an email saying “we have your tickets”. When I opened it, it showed the same show but for the 30th so that through me off. So now it’s the 30th and I missed the show completely. They wouldn’t even here me out.

JR
Joseph Russell 4 months ago on Google
( 1 out of 5 )

Spent 1600 on Morgan Wallen tickets their 100 % guaranteed to seat you is a lie and they wouldn’t issue a refund

JJ
Jennifer Johnson 4 months ago on Google
( 1 out of 5 )

0 Stars. Stubhub will charge your card DOUBLE what you paid without permission and stop replying to your messages. Do not use them they’re not a real company and their customer service is beyond terrible.

LS
Laura Schmecht 4 months ago on Google
( 1 out of 5 )

I have been sold fake tickets twice from stub hub. They are unprofessional and take no responsibility for the shady sellers they do business with. I would not recommend using them.

RE
Rita Ennis 4 months ago on Google
( 1 out of 5 )

I never even bought a ticket and they said i did. That they have the most up security and when i went back they don’t even ask for your 3 digit code if you are a repeat customers. I only did someone a favor and now i screwed my self fighting with them about chargers.

MG
Michal Gajewski 4 months ago on Google
( 1 out of 5 )

Never buy tickets on this website I had a lot of problems on this website. High fees and customer service is unable to help…

P&
Piercey & Associates, Ltd. 4 months ago on Google
( 5 out of 5 )

They bent over backwards to solve a problem that I created on accident and then they went the extra mile. Their staff was so very helpful. …

NZ
Nour Zaki 4 months ago on Google
( 1 out of 5 )

Stubhub is the absolute worst. They deserve a 0/5. Their customer service is full of the most unhelpful people ever. Screw stubhub. Use something else.

DW
Drew Wuenstel 4 months ago on Google
( 1 out of 5 )

Sold me tickets that were standing room only at an expensive game and did not clearly state they were standing room only. Gave a section, row, and seat number with SRO listed afterwards. Tried to complain minutes after purchasing it and …

CC
Connor Cornelius 4 months ago on Google
( 1 out of 5 )

I bought soccer tickets a few weeks ago for my boyfriend’s birthday and the tickets were for today at 7:30pm. It said 7:30pm on the tickets and in my email. We get to the game and apparently it started at 7pm. We missed so much of the game, what a waste of money and a disappointment.

MM
Marvin McCowan 4 months ago on Google
( 1 out of 5 )

Thought I was buying legit tickets only to get to venue to be told that the tickets I purchased off stubhub website were fraudulent tickets‼️ If your not buying your tickets from a stubhub branch in person PLEASE DO NOT PURCHASE THEM because you will have a major issue getting refunded your money from stubhub‼️

BB
Bilal Benyahia 4 months ago on Google
( 1 out of 5 )

They canceled my order without any reason nor any notice, what a terrible company !

MC
Mori Cruz 4 months ago on Google
( 2 out of 5 )

Please note that the hours to this location is actually 12-8 on Sundays. Online it says 10-3 and on the actual door of the place it says it’s CLOSED on Sundays. So hope they get it straight soon. I showed up at 10 and had to wait two …

WH
Wlliam Halloran 4 months ago on Google
( 1 out of 5 )

stub hub is an absloute joke, i posted my tickets, they sold, they CLAIMED I DID NOT UPLOAD RIGHT TICKETS ” didnt notify me of a deal being dead and i lost out on 500 dollars. when speking to supervisors they informed me sir its a …

NB
Nikita Bondar 4 months ago on Google
( 1 out of 5 )

Terrible company. We just bought tickets for a Tuesday game and just realized the tickets were for Monday. We contacted them and they will not work with us at all.

EM
Ewa Mancewicz 4 months ago on Google
( 1 out of 5 )

Horrible costumer service, I accidentally posted my tickets wrong and was charged 56$ for it. When I turned for help, I was told we are “all humans and make mistakes”. Posting is confusing and not user friendly.

JL
Jennifer Lewis 4 months ago on Google
( 5 out of 5 )

I’ve dealt with StubHub for so many times and every time I’ve had an amazing experience. Anytime I’ve had an issue they’ve always taken care of it.

ET
Elsee Tee 4 months ago on Google
( 1 out of 5 )

Terrible company. Sorry I decided to use my tickets after all. Awful policy that has had lasting affects to my credit. Never will use again.

RT
Richard Thompson 4 months ago on Google
( 4 out of 5 )

need concert tickets in a bind to a show you really want to see? great place to scoop those up! website was easy and the store hours worked with me to pick the tickets up!!!

RT
Ryan Tolley 4 months ago on Google
( 5 out of 5 )

Had to re-sell tickets and the original buyer flaked. STUBHUB refunded me the full amount for my purchase and didn’t charge me for the re-sell. Wouldn’t use any other place to purchase/sell tickets.

CS
Curtis Sullivan 4 months ago on Google
( 1 out of 5 )

sold me tickets to the wrong concert then refused to take any accountability for the error in their system spent over an hour on the phone with 4 diferent customer service reps and not 1 of them made me feel like they actually desired to resolve my concerns

MH
Marcia Haier 4 months ago on Google
( 2 out of 5 )

Walked in the door and found an EMPTY room being painted with a workers back to me. Thinking this was not where I was suppose to be, I immediately backed out the door and started looking for the right entrance. …

RN
Roger Nilsson 4 months ago on Google
( 1 out of 5 )

DON’T BUY YOUR TICKETS HERE! FRAUD. YOU LOSE YOUR MONEY. LOOK AT THE REVIEWS. HORRIBLE!

BK
Brian Kilpatrick 4 months ago on Google
( 1 out of 5 )

Terrible customer! Anyone have a number you can actually call or email for help? The amount of fees you pay, you should have better customer service!

AK
Adam Keogh 4 months ago on Google
( 5 out of 5 )

Thank you to the two young men who helped me out this morning, I was a little unsure of the process and they made it very easy and pain-free very satisfied with my first walk-in ever at this location, and I am thrilled to be going to Lollapalooza thank you …..

KV
Kevin Vogt 4 months ago on Google
( 1 out of 5 )

No customer service. I had an issue with order and would not help. Find a different app to purchase tickets.

BB
Brian Bailey 4 months ago on Google
( 1 out of 5 )

Ready everyone else’s reviews, they are spot on. This is a terrible company to do business with, honestly just go get or sell your tickets elsewhere.

AD
Adrian Dominguez 4 months ago on Google
( 1 out of 5 )

Scammers

GS
Golan Simckes 4 months ago on Google
( 1 out of 5 )

Don’t understand why they make it so complicated to get my tickets??? Do your self a favor dont waste your time with them

VJ
Virginia Johnson 4 months ago on Google
( 1 out of 5 )

This is the worst ticket platform on the planet. Complete lack of professionalism and no amount of ownership. COMPLETE SCAM

JH
Jason House 4 months ago on Google
( 1 out of 5 )

Do your homework and buy direct instead of thru this horrible company

GH
Gerard Hijfte 4 months ago on Google
( 4 out of 5 )

conveniently buy and print your tickets before a Hawks game and then stop by Haymarket Brewery for a shuttle to the game!

CS
Courtney Stansberry 4 months ago on Google
( 1 out of 5 )

Tickets were to be delivered to house. Instead had to drive all the way to city to pick up. No compensation or credit. Awful!

GV
Glorious Victory 4 months ago on Google
( 1 out of 5 )

SCAM!! Extremely overpriced fees. They charge both the buyers and sellers much extra. I ended up paying $300 in commissions alone!!!

RM
Robert Maynard 4 months ago on Google
( 2 out of 5 )

Ticketmaster is cheaper in most event i can get 2 tickets at the same seats for the price of 1

GJ
Gabrielle Jimenez 4 months ago on Google
( 1 out of 5 )

I never going to buy tickets from here again

AD
Arely Ddl 4 months ago on Google
( 1 out of 5 )

Very bad customer experience. Do not buy tickets from them.

JK
Jan Kindl 4 months ago on Google
( 1 out of 5 )

HORRIBLE – they cancelled my order and charged my credit card $144.

RC
Ray Chang 4 months ago on Google
( 5 out of 5 )

Great location and service. You just need to know for sure what you want to do.

HA
Hiro Ajinamoto 4 months ago on Google
( 1 out of 5 )

Do not buy!!! Save yourself from headaches frustrations and your wallet.

RW
Ryan Wong 4 months ago on Google
( 1 out of 5 )

Snakes. Frauds. Ponzie Scheme. DO NOT BUY FROM THEM

VC
Victor Contreras 4 months ago on Google
( 1 out of 5 )

Worst Experience EVER!!! Never again am I buying anything from this site.

T
Travis 4 months ago on Google
( 5 out of 5 )

Amazing. Quick and straight to the point

Thank You Stubhub

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