Tamworth Borough Council reviews

I suggest Tamworth Council replace Equans, the 3rd rate repairs supplier!! I had to wait 3wks for an appointment to replace a tap washer, come the day I waited in all day for no one to turn up!! When I enquired why they hadn’t turned up I …

Some councillors seem excessively fond of the sound of their own exceedingly irritating voices. If only there was a way of harnessing energy from hot air it could save the town a fortune. Maybe we could even have stretched to some bunting for the Coronation.

Please do not allow Glen Currie from Wates contractors in to your home as he has caused over £600 worth of Damage to my property and when I reported it to Trevor Wylie from Tamworth Borough Council he defended wates so I am now taking Glen to court Please Keep Him Out you have been warned

Some of the people I have had the misfortune of speaking are so rude and just are not bothered about helping you at all I have had no hot water for 3 days now and the lady I spoke won’t help me with an appointment till Monday 16th jan even tho I have a 4 month baby… absolutely awful.

I’m shocked to see the reviews on here. I can honestly say that everytime I’ve ever spoken to anyone in the council it’s been a pleasure even at terrifying times. Elaine Chapman and Linda bagshaw esp are outstanding at their jobs. The …

Tamworth council cannot get anything right!! The stupid blue bags (of which the person whom ordered them and they are not the correct size!!). Also, council tax rebate, apparently 80%of residents have received theirs, and I am 1 off the …

Awful services throughout if you need assistance. Only a few members of team value their jobs and customers rest are happy to be paid to answer but don’t give u any answers or help. Say online portal for you to be ignored there also.

Moved me, my pregnant wife and 3 children into a dangerous home. One of the children was under 1. They didn’t offer us a viewing and said we have to accept the property or our banding will be dropped and we will be put lower on the waiting …

Very unhelpful and at times very rude, mixed information and lack of common courtesy where it comes to replying to letters and emails, if a reply to an email is made it is usually short sharp and abrupt. My daughter is high health risk the …

Well, if you all want a better service from the Council then stop voting in Tory councillors. Had to give one star which is one too many.

Reported that my toilet was blocked someone came out Tuesday said thay had fixed it was her 2 mins by Thursday blocked agene on Friday at to pay someone to do it for 60 pound as know them to sort out not in all day till 9 pm on used the …

Some staff are more than happy to be helpful and supportive, but when it comes to putting in a complaint about a member of staff that is vile, unprofessional, intimidating, rude need i go on, they soon have each others back and dont follow …

My father had been paying joint council tax for 10 years when he should have been paying single occupancy. This was all sorted out and refunded within a couple of weeks. All staff were very helpful during this time

So distressed kept waiting on phone 3 times tried to contact. The answer is by some nothing to do with me. I dont make rules with reductions. This has made me so I’ll. Dreadful customer service. Took nearly 2 hours . Understand situation but no real apology. Christopher pincher needs to know dreadful customer service.

I am 79 yoa on Oxygen 24/7 your operative working on bin collection service needs to go back and learn how to speak to people with some sort of professionalism. She was coughing and spluttering down the phone, I explained that I would soon …

Today i had an unexpected visit from lisa to renew tenancy. I had account queries that she dealt with promptly. LISA was very informative and helpful and put my concerns to rest. Professional and a pleasure to deal with. Thank you

every single time i have been to the council offices i have been spoken to rudely either by the beast on the front desk or by one of the staff on the phones thats if they even turn up where and when they are supposed to missig appointments …

What waste of time phoning tbc no one answer phone to many people so called working from home school kids could run it better run by load of liers and the repairs services

An odd bunch of people living in absurd and ridiculous reality. Rent the land to a commercial site then put council parking meters on the only parking around it. What business are they in? Fining people at well. In what age, do you live in? Tamworth Council lives in the age of absurdity.

Popped in today to enquire about my Council Tax, and about getting single person reduction on water bill. The lady on desk was nice n helpful, Thanks.

Tried all morning to get through to pay a bill and also report something only to have to listen to the same message over and over again, even after ringing another department it’s the same too. “the number you have called is busy, to use to ring back please press 5”. Sort it out Tamworth Council!

When will our roads be resurfaced please. Pots holes are deep and very dangerous

Absolutely terrible service, phoned at 3.30pm, so hardly a busy period, after 20 minutes could not hold on any longer!!!!! If this was a proper business it would never have any customers

I think they have closed down, impossible to make contact!

Useless helpline. Garbled and without an option to listen again- followed by disconnection. Typical of Tam Bor Council service. Would give no star but you’re not allowed this option.

Absolutely useless like the rest of the country, the council are clueless.

Housing repairs absolute joke wates have been excellent tbc diabolical rendering still waiting to be fixed 4 months on is it so hard for one individual to authorise a job

Staff tell you conflicting information and you end suffering for it in the long run, no care given. Should change your vision to ‘we dont care’.

After to speaking to a helpful person on the phone here.I went in the same day to obtain some paperwork, all sorted very quickly and efficiently.

After a previously bad experience, I feel that I needed to amend my review and with a big thanks to deb in the housing team for her advice and great customer service.
Thanks.

Called for information about my freehold and spoke to Louise and Elaine. Both ladies were very friendly and helpful. Thank you.

Uncaring with mechanical attitude.

Poor council, poor policies, a let down to the residents of the borough.

Dreadful service would give 0 if i could

Excellent service 👏 …