Teesdale Housing Association Ltd reviews

I have worked with North Star on three separate occasions and it has been an absolute pleasure on all counts. They commissioned me to produce original illustrations for use as wall graphics in their offices. From the friendly and inviting …

My daughter placed a bid last week via Compass and was the only bidder until today when North Star removed it and stated it wasn’t empty anymore? Very cute by North Star considering the bids closed today. …

North Star are absolutely rubbish don’t keep there homes up to date with kitchen / bathrooms / windows absoloutley shocking

North Star is great💝I’ve been a tenant of theirs for 24 years. They are the best landlord in the UK, USA, Sweden and South America. Good luck with proving me wrong. …

Working with North Star since April by far can say never worked in an organisation like this before. Every staff member are friendly, helpful and always on the go to give their best to current and new customers! I have had a warm welcome …

Good housing association but right now during the pandemic there are obviously faster ways of getting a home. The only thing I can fault is the speed of maintenance handling. Two weeks ago we reported a leaking toilet bowl, and we’re still …

My experience with North Star has been fantastic! I am solely grateful and thankful to all the North Star staff for their support during my apprenticeship. I have gained a lot knowledge and skills whilst working here. I have met some lovey people too x

Communication and sytems an absolute shambles.
On 3rd June 2021 I saw an “Available Immediately”- Direct Let property advetrised on DKO. This was the First time it had appeared. …

I have been a tenant for 22+ yrs and have never had any complaints to make. Any repairs are always done in a timely manner. i get regular newletters that keep me updated with the latest goings on and the good work done in and with the community.

Thank you Gemma for all your help and support today. I made my rent payment on phone and Gemma also helped me today to setup the my Northstar account so I can pay rent next time via the app/website. …

I reported on December 2017 that my heating radiator nearly falling down, it need to be fixed immediately because I have two little kids and it’s a big radiator. They said they come fix it soon, but the never come, and the radiato is down …

First time renting with housing Association, so far so very good had few issues rang customer service nice ppl booked appointment been repaired very impressed with this company, thanx and keep the good work up. Xx

Have went out of their way to help me . Returned my calls promptly very helpful staff and found my forever home for me and my four children, after I have been in a difficult situation. All of the staff I have spoken to by phone and email …

Who ever own this company has to look at it very careful, major changes or BPR is needed, no knowledge of customer service, no knowledge of reality, poor knowledge of tech, I pay my rent on DD every Friday, on Holy Friday DD was delayed, …

Fantastic, cant fault this housing group… made myself and my wife feel at ease since moving from the midlands… Always helpful, and have an excellent welfare setup… very understanding and considerate regarding the current dwp situations in our current climate… Thank God for them.

We have been tenents since August last year and we have been happy with the staff from north star and any repairs need doing they get the jobs doing their is a brilliant staff team that work together with the residents very pleased keep up the good work north star

Moved to another house and charged me £2500 for things that where untrue as when i handed the keys was nothing wrong with boiler cupboard or shower door … only thing i hold my hands up too is the garden as i had decking down which killed …

I have only good things to say,theyve been prompt when I had repairs,only thing is the questionnaires they send are always given alerts by my phone as the website is not secure

Started of well whilst the houses were still in retention
Then bang soon as there out. I have had them out for water issues , sound issues, damp issues , cracked walls , and sometimes servere movement issues on my …

Nothing but bad experiences with North Star they don’t seem to care if you have a real problems like not having hot water for the most of 6 months but are happy to take your money

North star as turned around massively repairs get done any problems north star makes sure they get it done as i had alot of work needed doing to this house.

I’ve been with North star for a year and ½ now and they’ve been very good, I would recommend

My mum lives in a North Star house and has had her issues with the property dealt with really quickly. thanks to Shaun for his understanding and speedy response

Great company, the work they do, the sense of community and care is amazing. They really look after their tenants and think of everything.

Thanks very much North Star,they fitted new boiler in 2 days time ,very quick service,you deserve more than 5 stars

Fantastic and wonderful organisation. I love the work that has been carried out at the Hub in Thornaby. A real credit to the local community.

Extremely difficult to get through on the phone to report problems for my father. Have been trying for many days now and been holding on for at least 10 minutes at a time.

This housing association does not care about there tenants. If you have any problems they don’t care. They do not care about anything as long as they get they rent. IGNORANT

North Star Own the property next door to me
The fence collapsed hitting my cars
They have failed to repair the fence or supply the details for their insurance …

Houses in bad need of up grading windows and door need replacing lovely place to live in summer not very good in winter unless your a penguin ❄️❄️❄️

Our Housing Officer Has Been A God Send.. She Knew Of The Problems With Dodgy Landlord Of Whom Only Homed Tenants Whom Council and Other Agencies Would Not Home.. Excellent Service…

Fantastic company to do business with – every member of staff I have had the pleasure of talking to has been extremely friendly, polite and helpful.

Fantastic company, really look after their tenants and the houses are amazing and well thought out!

Not impresseed with tthe service. Have just been holding on the phone for in excess of 10 minutes, listening to the most horrendious music.

These are the managing agents for our housing association, they do not give a fig as long as you are paying your rent

Great place

Horrible homes need smashing down, complete IDIOTS….. full of damp and slug trails on the carpets I stood on a slug one night it wasn’t good

Excellent housing association. I went there to present a training session on service charges!

Bloody rubbish housing association. Typical private housing company. Pay ya rent and shut up.

North Star are very good landlords, easy to deal with.

It should be NO star NOT north star, house full of damp!!!

Avoid!!!

Was not very good with customer experience

All ok

Really rubbish company

Awful

Excellent service