thinkmoney reviews

Not best please but an agent named Sonia (no it’s not a Eurovision joke) has listened, understood and has done everything she can for me to resolve the issue. So yeah there’s an issue!!!!! BUT it’s the FIRST ONE in TEN years with …

Can never get through to customer service always on the phone over an hour on hold and constant problems with my account .if you lose your card it costs to get another and even then it never arrives or takes nearly 3 weeks. Absolute waste of time don’t join this bank

Always when I phone I never can get through there’s always a waiting time for at least 30 minutes which I find very frustrating

Been a customer for over 10 years. the last 12 months have been a nightmare trying to get anything done, finding out my balance etc. Have tried calling several times but waited over an hour each time and had to drop the call as I need to be …

Absolutely disgusting 45 minutes on hold with no answer, I put the phone down. No access on the app due to maintainance! You can not get a balance or see anything at a cash machine, your card just gets returned once you put the pin in and …

After reading all the negative comments which out number the positive ones I’ve decided to cancel…
No one ever answers the phone ring at 08:01 and all it does is ring. …

STOP DONT GO WIRH THEM money disappears from ya accpunt think money DO NOT KEEP MONEY SAFE from scammmers an dont take responsibility when ya accpunt is frauded they charge u to use there bank an offer no servises for these charges 7 years …

Stay away. They’ll steal your money. Bad and rude customer service. An incoming transfer since last week still hasn’t come through. Left me in severe depression. Scam of a company . They’ll keep telling you someone will call you back but …

Been recently defrauded with this bank 4000 pound gone and said they can’t help been banking with them 20 plus years and getting palmed off with every phone call stay well clear and my account will be getting closed once I get another up and running awful bank and service stay well clear….

Wish I could give lower than 1 star! Absolute THIEVES!! They’ll freeze your account with no real reason then act that they’re doing an inquiry which never gets solved. So in theory they try to never give you back your money! DO NOT USE THIS …

Sent a payment of £800 that was put on hold for safeguarding, which is fair enough. I did speak to them, nobody mentioned it, 3 days later payment not received still by recipient. The purchase I was meant to make was then sold to a …

this is the worst bank i ever had. they blocked my account for 4 weeks. i messaged them 10 times and they give auto replies. i called them 3 times and i was on hold for over 1 hour on each call, they have so little staff. they said sorry …

Worst bank ever !! They have taken over £1000 of me after I had reported my card as lost or stolen and they blocked it . They allowed a payment on that card leaving me -£456 they then took the money of me and charged me for it . Then hold …

Awful, just awful.
I’ve banked with ThinkMoney now for about 6 years. Every month now the app is down, I can’t authorise payments online, also bank transfers don’t go through – …

It is an awful experience for waiting my account to unlock although I have submitted all the evidences for three weeks. I tried to email but every time I get the same story as “there will be someone contact you” and “I will forward it to …

Thinkmoney? I am deeply mad at you people for taking my money. This is not the first time this is happening. Each time my brother sent me money, it’s doesn’t show in my account why? Today he sent £300 since 3 hours ago yet I have not …

I have at lease 1200 , just ripped away from me , account blocked with no reason , I email this organization there responsed was some one will contact you ,they said to email information or call only to hear there is no update on your …

Awful bank, app is temperamental! Card decides not to work now and then! This happened to me all weekend! No way of contacting anyone untill Monday and it took 2hrs to get through.
So happy to have left!

thinkmoney do not offer apple pay as a payment method on their credit cards, im shocked that thinkmoney havent got their act together,if they cant offer something basic like apple pay imagine what other services they’re taking shortcuts and …

dont open a credit card with these guys, they dont offer apple pay as a payment option for their credit cards, they blame it on capitol one but capitol one have said that its actually thinkmoney who are responsible,i saw a previous review …

Every time somebody paid money into my account, instead of me being able to withdraw it when in need, they instead ‘investigated’ the transactions and took forever to clear the money (if they cleared it at all?!) …

THE WORST bank I’ve ever been with. Paid 5 pound because I lost my card, they took my money happily, sent me a new card along with a letter saying they closed my account. I’m a single mother with 2 children, sat on the phone for 1 hour and …

I rang yesterday I was on hold for 1hour and 2 mins, and it is frustrating but at least they do say how long it is likely to be when you ring up.
Anyway spoked to Jamie very professional and friendly and sorted the problem …

Please stay away. It shouldn’t even be a business, it’s a shambles!
Been on hold a hour no answer still.
Rang at 8am when they opened, they won’t let me access my account even though I know user and password. Just don’t waste your time or trust them for that matter.

This bank *THINKMONEY * is a fraudulent financial company i paid £2500 into a think money bank since 20th of july 2022 this people jold the money since then over 3 weeks till mow nothing heard from them to the customer my money on hold …

Very bad experience and customer service was appalling when I rang as I sent a payment at 06:30am and still not received it. For the lady on the phone to be extremely rude with me to say ‘what do you want me to do’ not happy one bit

Please I beg you don’t open your account with them I received a payment for £19k they blocked my account its been 30 days I am calling them they don’t respond to any of my emails every time I call they said we don’t have any update they …

Worthless company keeps locking myself out of the app, keeps asking hard to remember account numbers, account memorable phrases and so on, even when already entered verified password and SMS verification code and date of birth. Dumbest business decision ever!

Worst app ever, a nightmare trying to phone them. All ok if technology works, but if it doesn’t , avoid like the plague. I dont have this problem with other banks. Web site not working on a regular basis

I’d give zero stars if i could. Worse bank I’ve EVER been with. My account along with all my funds has been locked for over a month now while they claim to be “reviewing documents” how long does it take to review a document?! The agents are …

Do not sign up for Think Money, your credit rating could fall between 100 and 200 points! …

If I could give 0 stars I would. There is so many problems with this bank I pay 15 a month and get nothing but problems. Money transfer take about 1 to 2 hours to even come trough. When I get paid it gose into my bills account and if they …

I have been with them for over 10 years. It’s a great peace of mind with managing your Bill’s,if you are not great at managing your money. The customer service is amazing you always get to talk to someone. They are always willing to help …

Ring up to do do an international transfer they say. So I did – Tuesday morning at 9am. Got through to someone at 9.25am. …

So far so good.
Account open as expected.
The aftercare/customer service is excellent. …

Thinkmoney need to be shutdown. They will scam you out of your hard earned money by blocking your account for no reason and stealing your money. They will not talk to you and will just say wait for our call. It has been months now and still nothing. Do not use Thinkmoney.

I am still awaiting their reply regarding my incoming transactions from Think Money. It’s been 5 days already. No one had gotten back to me apart from the generic reply that: …

Would give no stars if could. They charge £15 a month but don’t move your money round like they say they will. Have had issues where they don’t put right amount in the bills account so they either go out late or have to mess round with app …

I have had this bank for over 12 years and it’s the best ones that I’ve had very easy to manage on the app and I love the fact that there’s 2 separate accounts card and salaries great 👍 …

Absolutely diabolical organisation. These people need stopping, DO NOT BANK WITH THEM. …

The account has been blocked for a month, and every time I have to call should wait hours, Can’t solve my problem.
Sending emails also Can’t solve my problem. …

I I could give źero starts I would I’ve had £1070 pound stolen out my account they keep telling me fraud team will be in contact and I’ve heard nothing waiting times are atrocious avoid at all cost I then had 70 transfered from an account …

very poor bank my wages get paid into this bank and is marked from my employer the NHS but as they transfer it over to card account they mark it as salary to card which has stopped me getting a very important loan I need as they can not see …

DO NOT GO NEAR THIS ORGANIZATIONS THEY ARE THEIFS Over 1000 pound missing and this bank lies to try and not give you back your money whatever you do do not go near these theifs I reported this and their team have mad very alarming …

Currently with this bank. Anyone wanting to sign up don’t stay away from this bank. Your bank account will not be safe as it will keep getting hacked, mine has been hacked so many times the last 2 months. I am now currently looking for a much safer company to bank with.

waiting time to call them is currently 55 minutes on a Thursday (15/09/22) its always been the same with them, been with them for 10 years. you’d think they would employ more staff to answer phones.

Giving this 2 stars is me being generous

Absolutely shocking. Two seperate transactions of money sent to my think money account 4 days ago still havent recieved a penny. Done all relevant work with the people sending the money to have it traced. Call think money and payment teams …

Terrible bank, can’t access money in account for hours at a time due to “constant maintenance” chargeback time is a joke in fact charge back time is embarrassing especially when you supplied them with all evidence and correspondence saving …

Waiting times are always terrible and i dunno how they figure out your budgeting but they take the money they need for bills but when you put extra money into your account they take extra money for bills that isn’t needed leaving you …

I applied for an account to which all corresponding information to follow arrived accordingly. I set up the mobile app with ease and then had a payment sent to which I was confused as to why it happened. I received a text earlier that day …

Card is prepaid and some companies don’t except payments on a prepaid card .
Tried my card in several post offices but didn’t accept it either , having spoke at long length to their customer services decided to order new card , a week …

I used to love this bank account but services are getting worse. I’m being told last minute to put random amounts in like 24 pence as it’s been budgeted short. And the text service which says will be actioned within 2 hours, well I’ve …

great idea for a bank account.
Takes far too long to get through to anyone, easily better part of an hour on hold. …

Vanessa was brilliant, kind and courteous she is an example of how customer service should be and should definitely get recognised for her amazing skills and ability. She had excellent rapport and lifted my mood exponentially. She deserves a promotion and to be well taken care of!

Today’s experience was positive. I spoke to a lovely young girl but forget her name. All my queries were satisfied and everything explained in full and in a simple way. …

So far so good I have to say and my credit score has improved. I have tried Thinkmoney credit card eligibility checker just to see how good they are. Well I was shocked to find out they didn’t have a clue who I was because they couldn’t …

For the monthly fee this bank will take away all your financial worries which to me is worth every penny.
It can take a while to get through to someone on the phone but all the staff are …

Its an okay account if you cannot get any other bank account and are useless at budgeting, but they do charge you £17.50 per month for the service, which is pretty extortionate for what you get. …

Avoid at all costs. Had money paid onto my card and into my bank account over 3 months ago and was advised the money had not arrived. Provided them with the ARN tracking number and all details for them to advise they still couldn’t locate …

Gave them one star only because there isn’t a lower option. Do not bank with them, you’ll regret it. They are beyond useless.

Absolutely terrible….one can never through by phone! This is not just as they claim a busy time, it’s all the time. Employ more staff. I shall be closing the account as soon as possible, not good enough. Hollywood Bankers!

Great Bank, no surprise charges, decent App & Online features. however the wait times for phone calls are usually horrific. been a customer for over a year, an average wait time of 20 mins to speak to someone. Hire more staff because your product is excellent!

I can’t thank, Think Money enough, Fantastic customer service 5*****. They are always at the other end of the phone if needed. You know what you have to spend each month, without worrying if your bills are going to be paid on time, as …

I have been with this bank in an off for a good few years. They have helped massively with paying bills an debts on time without me worrying. I don’t mind paying the fee as I always know where I am with how much I have for the month. The …

I have just been speaking with Vanessa one of the new set up customer service advisers at think money. I was pleasantly impressed with the way she assisted me. Not only was she highly professional but she also made me confident that I had …

Where do i start from the moment I opened the account every 30 min I was getting text after text to then them taking payments at random times to the day the system crashed I have not received an apology further more I tried to explain that …

The WORST place to get hold of a person! You have to listen to a machine for so long before you’re graced with a human. The staff are always lovely and helpful though. Don’t call from your mobile as your free minutes will be sucked up …

I have used this bank for a number of years and have had very few problems.
Those that have cropped up have been resolved like waiting on the phone, by going mobile and having the call back system this no longer happens to myself. Have not been overdrawn or without money for a long time so don’t mind paying the fee.

I’ve been an avid customer with Think Money since 2008 and I cannot recommend them highly enough. The latest app and online banking site is second to none. I have other bank accounts for savings etc. but have Think Money as our main account …

Once you eventually get through to a member of staff after a long wait, you are then transferred to another section with another long wait. Very frustrating. Most of the reviews I have read are mostly about the wait times, surely you …

If I could put 0 stars I would. I have been a customer of Think Money for 7 years and never had a problem until now.
I noticed the other day on their website the monthly fee they charge for opening …

Such a kean to help , polite, patient customer service. Every time I’ve spoken to one of the advisors I’ve not been left confused or wonder what the hell they were talking about. Fantastic people. The account I have gives me peace of Mind …

Been amazing! Helped me keep track of my bills and outgoings as well as managing my finance! And also helping me get my credit core started and growing as I only just turned 18:) …

My partner had his card used fraudulently, after a month still no new card , won’t let him access any money !! What a sham if a bank why anyone would use these baffles me , maybe your credit rating isn’t that good to use this bank , but …

Absolutely terrible would not recommend to anyone who needs a quick reliable service. The app is silly asking me to call my bank so I can set up a memorable password which you are not able to do through it absolutely awful.

Worst Bank ever! I have been with this bank since 2011 and have gone down hill there customer is the worst i have ever dealt with. you call up and there average time is always 15min to 30 mins you speak to someone who says you need re-set …

Have just opened an account with Thinkmoney to help me get on top of my finances as incurring to many bank charges with my current account. Found both the gentleman and lady I spoke to, to be incredibly helpful and understanding. Answered all my questions easily. They were very friendly and really put me at ease.

I love this bank! I joined about 5 years ago. It has helped me to get on top of my finances and improve my credit score. Definitely worth it 🙂 Just wish the wait time wasn’t as long

Today my second week to waiting for card activation they send email to me we tuch in 2 working days with you but they not . I am calling every day nothing change customers service full rubbish

Not best please but an agent named Sonia (no it’s not a Eurovision joke) has listened, understood and has done everything she can for me to resolve the issue. So yeah there’s an issue!!!!! BUT it’s the FIRST ONE in TEN years with …

Can never get through to customer service always on the phone over an hour on hold and constant problems with my account .if you lose your card it costs to get another and even then it never arrives or takes nearly 3 weeks. Absolute waste of time don’t join this bank

Always when I phone I never can get through there’s always a waiting time for at least 30 minutes which I find very frustrating