Thurrock Council average reviews all over the web

1.3
Total Reviews 80

Average reviews from all platforms

Average Rating 1.3

Average reviews from all platforms

  • 5.0
    6
  • 4.0
    0
  • 3.0
    0
  • 2.0
    1
  • 1.0
    73
Thurrock Council reviews breakdown:
Google
1.3
80

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80 Thurrock Council reviews on Google

CF
Chloe Fortune 9 months ago on Google
( 1 out of 5 )

I doubt this council could be more incompetent if they tried.

We are now (at the start of spring / summer) expected to never dispose of garden …

MK
M K 9 months ago on Google
( 1 out of 5 )

Rubish have not been collected for 3 months now… all flies from bins get inside the house. I do not even know why I am paying £1600 per year, that’s around £200 monthly, what am I paying this money for… Thurrock Council is the worst …

RS
R Singh 9 months ago on Google
( 1 out of 5 )

Julie Hewett never answer as she done ?! and disgustingly behaved debt recovery and disgustingly. I want to know how many years transforming internat programmers but her pranks avoid… me… ” an old Pipe Stink ” it’s could kill me breather diffcult and sick ill (The Great Stink)

KC
Kerry Connor 9 months ago on Google
( 1 out of 5 )

Only given 1 star because I cannot give ZERO!! Thurrock council are an absolute joke! Iv had my roof leaking since November 2022 and am currently still sat under a leaking ceiling that’s dripping water all over our belongings and ourselves. …

HM
Holly Martin 9 months ago on Google
( 1 out of 5 )

Catherine Hains is the most unprofessional, rude and disgustingly behaved debt recovery officer I have ever come across. Don’t bother asking for a manager because she is just as bad as the incompetent staff. Is it a requirement to be …

SA
Sergio Aguilera 9 months ago on Google
( 1 out of 5 )

So after ages the council decided to give us recycling bins (not sure why they took so long) its been almost 2 months since the recycling has been collected! My partner spoke with them twice and nothing was even recorded!!!! I spoke with …

KA
Karen Adams 9 months ago on Google
( 1 out of 5 )

What is up with the refuse collections. Told to put brown bins out on 18 October as it was supposedly our week after being suspended for a couple of weeks. Guess what it is now 28 October and the brown bin still hasn’t been collected. It’s …

MD
Mark Dand 9 months ago on Google
( 1 out of 5 )

Absolute cunch of bunts. If there’s a bigger waste of oxygen outside of Donald Trump…I’ll need clear evidence that it’s not everyone involved in Thurrock Council. You get zero days to respond, from notices sent no more than days before, …

HP
Hitsy P 9 months ago on Google
( 1 out of 5 )

Rude and patronising on the phone. Talking to their paying residents like children. This council shows so much disrespect to their residents it’s a joke. No point paying council tax as the council actually do nothing. Worst council to stay under in Essex.

VB
Varga Beatrice 9 months ago on Google
( 1 out of 5 )

Worst council in UK, no response for parking permit for two months, fines every day even though you live there, parking fines everywhere, worst roads, fines for everything no resolution for anything. No proper communication from the …

GK
Georgia Kelleher 9 months ago on Google
( 1 out of 5 )

This council has absolutely no duty of care towards its citizens. I am a care leaver, and the accommodation that I rent from the council while I complete my degree and try to make a better life for myself is absolutely disgusting. Despite …

AC
Ambrose Campbell 9 months ago on Google
( 1 out of 5 )

Another review, after mine was removes, Corruption withing the departments, practically called a liar like, worst council in Britain, Only intrested in you paying rent and council tax, for a non existent service. Lost count how many times i …

I8
imix1 81 9 months ago on Google
( 1 out of 5 )

Disgusting service from this Council, they leave you on hold for so long in the hope you will just give up and hang up. Not sure why we bother paying council tax, as the service you receive is so poor, they should be paying us for living in their borough. Clearly all the negative reviews are having no effect either! NO STARS FROM ME!

BS
Brave Strong Powerful 9 months ago on Google
( 2 out of 5 )

Nothing is simple when you speak to Thurrock Council, particularly when it comes to waste collections. Today their binmen damaged my car with their careless handling of the bins. If I hadn’t been in my PJs still, I would have gone down to …

CD
Ciprian Deaconu Petca 9 months ago on Google
( 1 out of 5 )

Bin collection, state of roads, pavements, filled with potholes, state of the parks, medical services and the list goes on. Couldn’t rate it less than one star unfortunately. Appalling services overall and really don’t understand why are …

PW
Paul Wilson 9 months ago on Google
( 1 out of 5 )

Totally inept, rubbish (bin) collections range from diabolical to non-existent, impossible to contact & take no ownership of their responsibilities as a council. Councils are not underfunded they simply hemorrhage tax payers money due to …

KC
Kausar Chowdhury 9 months ago on Google
( 1 out of 5 )

They rarely ever collect your bins in Gray’s. We always have trash flying around! There has been times where they miss my house 2weeks in a row?! Maybe everyone in Gray’s should wheelie their bins in front of Thurrock councils building and dump it there. What the hell am I paying tax for?

SN
S N 9 months ago on Google
( 1 out of 5 )

From collecting bin to facilities in this area all is in poor condition. We pay council tax nearly similar to London’s borough. But the facilities we have is much less. For instance there is no Lido or outdoor swimming pool in this area. …

I
Isioma 9 months ago on Google
( 1 out of 5 )

You should be ashamed of yourselves our bins in which we as tax payers pay for have not been collected on over one month not to mention many homes are overflowed with bins. They will be an increase of rodent issues. This is an absolute shame that in this country as council tax payers have to take our own refuge. Disgrace!

TC
Tong Chen 9 months ago on Google
( 1 out of 5 )

My council tax discount application was posted 1.5 month ago and I got a telephone call from one of the council tax officers ack my application. And 1.5 month later when I called them to clarify the progress they are saying they can’t find …

DS
David Saunders 9 months ago on Google
( 1 out of 5 )

BANKRUPT COUNCIL DUE TO DODGY INVESTMENT PLANS TURNED SOUR..

PUBLIC ENQUIRY WELL OVER DUE..

WB
Whipped Buttons 9 months ago on Google
( 1 out of 5 )

Worst council to experience. Very unhelpful. Don’t know how the MP was put in place and cannot make reasonable changes to members of the community who pay their council tax. The whole council is useless. Every department. This why the do …

MS
Mark Saiya-Jin 9 months ago on Google
( 1 out of 5 )

Firstly, finding a contact number to speak to someone is terrible.

Secondly, regarding Waste and Recycling, when the Dustbin People miss your bin, …

P
Peter 9 months ago on Google
( 1 out of 5 )

All my dealings with this council are all one sided. They want answers or payments straight away. When they dealing with things for you they will not chase their back office until 4 weeks have past. If they are making a payment to you it is …

DT
Dorky Thorpy 9 months ago on Google
( 5 out of 5 )

I have visited these offices and been to meetings here, the offices reasonably pleasant, and the meeting went ahead punctually. I regularly engaged with their planning department, and I find them helpful, if a little slow to respond. …

C
chaddy1969 9 months ago on Google
( 1 out of 5 )

Received two parking tickets on a broken down vehicle within 3 hours. The appeals were both rejected and they completely disregarded anything I said.
Two further appeals were again rejected and a six page letter with details of …

JC
Jacqueline Campbell 9 months ago on Google
( 5 out of 5 )

my sister lives in a complex arthur barnes court.trees have not been cut for years appalling if theses trees injure or hurt residenrs then we will have to go down the legal route

CM
Charlotte Milne 9 months ago on Google
( 1 out of 5 )

wouldn’t even 1 star them!
I have lived at my current property for coming on 4 years and oh my gosh its just falling apart! I have contacted through, phone and emails both mears and …

LS
Laila Sampaio 9 months ago on Google
( 1 out of 5 )

Recycling bin should be collected once a week as they say in their website, but it is only collected once every 2 weeks. Also, they never answer my complaints.

SS
( 1 out of 5 )

Almost a month trying to contact someone by email or phone to renew my resident permit but they are useless,went in the council strait but is closed still god knows why all the country start running but they still working from home?!Bin …

PM
Paula Mcbride 9 months ago on Google
( 1 out of 5 )

Trying to get through to rent just go round in circles. Waited ages no one answered the phone. Should be able to go to the offices to sort things out. Ridiculous in this day and age

AS
Antony Steadman 9 months ago on Google
( 1 out of 5 )

Bins not collected again.This time missed on the 21st December normal bin collection just before Christmas bin overflowing. Extra rubbish to pilled next to bill unable to contact council no apologise or explanation poor very poor service

RE
Rhiannon Etheridge 9 months ago on Google
( 5 out of 5 )

Website was a little confusing when looking into HMOs but as soon as I emailed the private rental department I had two replies very quickly dealing with my questions and making things much more clearer. …

JH
Jason Hallett 9 months ago on Google
( 1 out of 5 )

I couldn’t give these people no stars unfortunately,it’s mind-blowing how incompetent this council is , ringing up with a problem is a huge effort considering how poor the service to the public is, Thurrock council couldn’t care less,there’s no allowing for the Covid card , Thurrock council has been appalling for years

IT
Iain Thompson 9 months ago on Google
( 1 out of 5 )

Almost impossible to speak to the relevant department, they don’t call you back when you leave a message either.
There is a level of incompetence that runs through almost everything they do, …

CB
Carol Burgess 9 months ago on Google
( 1 out of 5 )

This council are a total waste of space for thurrock, the hedges are a mess, the roadsides are a mess and the potholes need to be done before the winter, there are certain areas in thurrock that are spotlessly clean such as Orsett and North …

SJ
Sebastian Jedrzejczyk 9 months ago on Google
( 1 out of 5 )

Absolutely Useless environment service Rubish collection
Not first time issue
Rubbish not collected for 3 weeks , than they came in week 4 and took whole …

PS
Paul Silver 9 months ago on Google
( 1 out of 5 )

Your website for paying rents or any other bills is appalling and needs somebody to look at it again, why do you have to repeat with your address twice to get to paying your bills?

DC
Daniel C. 9 months ago on Google
( 1 out of 5 )

Just had a chat over the phone with a young lady from the electoral and IT services and apparently she forgot that she’s paid for her time and not for her attitude [interrupting people constantly when they talk, sighing, literally telling …

SB
Steve Bonners 9 months ago on Google
( 1 out of 5 )

Just about every dealing that I have had with this local authority in recent years has been poor. Currently trying to open an account to deal online with them but systems are not working. Trying to contact them on the phone well the answer …

FM
Farhana Miah 9 months ago on Google
( 1 out of 5 )

An absolute joke!!!! Some illiterate person/people thought it was ok to send 2 siblings to 2 different primary schools 1 mile apart. These schools start and finish at the same time. Now my childs education and mental health is at stake because of the decision of thurrock council admission team

SF
Stephen Fuller 9 months ago on Google
( 1 out of 5 )

I needed help and being dissabled and had no heating or hotwater for over two months with the private landlord not doing anything i contactied social services,she said the council doesnt get involved at all with private landlords or their tenants,whats the point of social services

AC
Adrian Cernat 9 months ago on Google
( 1 out of 5 )

Useless, Our ♻️ bin hasn’t been emptied for about 2 months, disgusting. I wonder why we pay £1600 council tax.

NM
Nicoleta Mateescu 9 months ago on Google
( 1 out of 5 )

I have been given to parking fines even though I have applied for resident parking permit, but until I receive that it seems I cannot be given some kind of provisional parking permit.
Rubbish council

SP
Slut Pants 9 months ago on Google
( 1 out of 5 )

Mr Klein from social services why you visiting me at work
my boss told me you turned up and thats okay i got overtime to catch you here
you claim your a profesional but you dont share information

CA
Charles Adedayo-Ogunruku 9 months ago on Google
( 1 out of 5 )

Send an application for a driveway in March last year, it got approved, we paid for it and haven’t heard any update since. We felt like we got robbed from the council

BC
Boz C 9 months ago on Google
( 1 out of 5 )

If I could leave less then one star I would…
No-one knows what there doing, keep putting on hold to then find out that I’ve been put through to the wrong department.. for the fifth time. …

UR
Usman Rahim 9 months ago on Google
( 1 out of 5 )

Just needed to pick up parking permits.
Been waiting over half hour now and only moved up one place in queue. …

RC
Rafael Cris 9 months ago on Google
( 1 out of 5 )

I would give 0 stars if I could. Worst employees I’ve ever seen. They only care about taking your money, nothing more. Please find the decency to do something about it. Cheers.

JS
Jamie S 9 months ago on Google
( 1 out of 5 )

My dad Was issue FPN by Officer Campbell. He was Polite and friendly. Well spoking. My dad didn’t trust look of his colleague . He complain. That his colleague don’t look trustworthy

MF
Mark Falconer 9 months ago on Google
( 1 out of 5 )

The only thing thurrock council is good at is squandering tax payers money they are as bent as a nine bob note

JS
Jamie Smith 9 months ago on Google
( 1 out of 5 )

There bin collections are descraceful they are constantly missing my bin because they can’t be bothered to walk round a couple of cars and all I get from the council help line is oh there’s nothing we can do about it till Monday because we …

SF
Sebastian Frej 9 months ago on Google
( 1 out of 5 )

the worst council in Great Britain, on Facebook they remove negative comments 40 days of garbage not cleaned And the money is collected, the streets are in a bad condition !!

TM
Tee Meyah 9 months ago on Google
( 1 out of 5 )

Been trying to pay my service charge since 11 am- I’ve lost the letter with the direct number and keep getting passed around to the wrong department. It’s now 16.04. Still haven’t managed to pay it!

CB
Charlotte Barnby 9 months ago on Google
( 1 out of 5 )

The local authority have finally be told after 18 months that parents are to be told about their children being ill and have a legal right to be told straight away yet Jeff Klein knew about this and refused to speak with us parents and his …

LM
Lucy Markey 9 months ago on Google
( 1 out of 5 )

Unbelievably incompetent when it comes to reporting fly tipping and processing DSS tenants. Utter useless and seem to be scared of the telephone. If I could leave no stars I would.

FA
fatemeh ahmadi 9 months ago on Google
( 1 out of 5 )

trash how am i ringing to ask them to repair something 4 times, i’ve delayed work 4 times for someone to come round to repair it and no one comes

CM
charlie maynard 9 months ago on Google
( 1 out of 5 )

staff use vehicles and company time for there own use
photos if req lol
now they ain’t collected these bins yet again ….we pay for a service ….do it

PA
praise and sisters Adeaga 9 months ago on Google
( 1 out of 5 )

Waiting for hours on phone… No answer on all available phone lines. No face to face service. Communication is so poor. Online services so bad.

TG
Toqeer Gilani 9 months ago on Google
( 1 out of 5 )

Received a letter after paying my council tax in full that if I didn’t fill out and send back they would be asking for more money after paying the council tax in full money con artists.

SS
Susie Stewart 9 months ago on Google
( 1 out of 5 )

Appalling and unhelpful. I had to wait for ages to get through to the right department. Unfortunately Thurrock Council do not offer a service fit for purpose.

C
Chris 9 months ago on Google
( 1 out of 5 )

Are boiler went down got told 24 hours be sorted still nothing 4 days later dropped heaters off because we had a baby but was told why is she not down on the council list

SN
S New 9 months ago on Google
( 1 out of 5 )

don’t bother as they don’t help help you when you become homeless, they tell you they won’t if your not pregnant or don’t have kids!!!!
no wonder there is so many homeless people about, WHAT AN ABSOLUTE JOKE!!!!!!!!

MT
Miroslav Terziyski 9 months ago on Google
( 1 out of 5 )

Thurrock Council Must be one of the worst out there for doing their duties on time. Getting paid money for nothing!!

LS
Lida Said 9 months ago on Google
( 1 out of 5 )

Worse every council in England
We just report to repair our boiler they said we put you in emergency list some one visit your property in 24 hrs …

KC
Kerry C 9 months ago on Google
( 1 out of 5 )

Rubbish council, rude employees. If I could give minus stars I would. 🤡🤡 …

SW
Stephen Wiggins 9 months ago on Google
( 1 out of 5 )

I’m ashamed of corringham town centre and the surrounding area the rubbish and refugebins are disgusting

PM
Protivagaz man 9 months ago on Google
( 1 out of 5 )

I live in a flat and i totally produce all of that cardboard in the bin area by myself yeah just ignore everyone else in the flat

AL
Ashley Latter 9 months ago on Google
( 1 out of 5 )

Never helped me when I needed the help… but people can take photos of me and put them on their site

CC
Craig Chisholm 9 months ago on Google
( 1 out of 5 )

cant even get to speak to a planning department rep, tried for 20 minutes, and counting…listening to the automated message. dreadful dreadful dreadful

SW
Samantha Wellington 9 months ago on Google
( 1 out of 5 )

Thurrock council is still not open to the public

AT
Adrian T 9 months ago on Google
( 1 out of 5 )

Employees illegal immigrants and fraudsters – no wonder they are corrupt – ex cop that blew the whistle

W
wimpsta982 9 months ago on Google
( 1 out of 5 )

Rude people and their poor corrupt service people getting paid for a corrupt service will be complaining to the government ombudsman

A
Anita 9 months ago on Google
( 1 out of 5 )

Worst council in history!

SM
Siemson Matek 9 months ago on Google
( 1 out of 5 )

We would live much better without this place…

RS
Reception Support 9 months ago on Google
( 1 out of 5 )

corruption ,that is the word for those people started from top boss that woman with a long legs .they are horrible and nasty people .

VN
Vladislav Neskoromnyy 9 months ago on Google
( 5 out of 5 )

Easy to use web portal and very professional helpline. Thank you very much with everything!)

SB
Shannon Baker 9 months ago on Google
( 5 out of 5 )

Thank officer Campbell sort out gang member

RF
Ryan Farmer 9 months ago on Google
( 5 out of 5 )

Helpful staff offering vital public services

IT
Iain Thompson 9 months ago on Google
( 1 out of 5 )

Utter incompetence prevails in the accounts department.

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