Town and Country Housing Group reviews

Do not move into this company’s property’s, if I could give zero stars I would. The worst company I’ve ever had to deal with. Mine and my partners mental health is on a serious decline because of this housing associations hurrastment. We …

Absolutely disgusting. Town and country are cowboys, fosters, the contractors are absolute cowboys too. Do not trust town and country as far as you can throw them. They leave families living amongst asbestos and mould. Without a front of …

Shambles, and embarrassing company. Shirty staff on phones. They Don’t turn up to appointments set by them. They take our money but offer no service. Managing director failed to reply to my email. So shame on you, hope you go bust!! Well you can’t afford an office, absolute joke

No help with the abuse I’m getting and so much more, I would send a video but police are involved again great team Town and country housing office!!! JOKE

Been without heating and hot water since 29th September, town & country are telling swale heating to repair a system that has been rubbish and unreliable for 9 years , swale heating have tried to condem these heat pumps , but they still get …

Molly at TCH is the most helpful person I have spoken to.

Very helpful with everything put me onto the right people

I could list a whole host of issues I’ve had with them but the worst one for me is that a little while ago I was struggling to pay my rent so phoned to ask for help and arrange a payment plan. I did get the payment plan in the end but not …

poor service after several attempts to get ceiling fix arrived today and still did not fix as they have loss testing reports and to make matters worse the door people arrived this afternoon after several visits said could not fix asit is distorted even after being told it could not be fixed by every body that looked at it.

Have to be careful as they are my landlords!
I really believe I am lucky to live here. They just need a kick up the b** from time to time.

Dreadful company. Considers young tenants and vunerable and elderly are ignorned and sometimes threatned. ASB totally ignored by them. If this has zero stars i would have rated that. AVOID

Awful company staff fail to take responsibility for anything. They try to pretend the maintenance company Countrywide is a separate entity to Town & Country. Despite owing the property they pass blame for not carrying out repairs on …

Absolutely shocked at the treatment by staff in our sheltered tchg flats , been a tennant if council and then the tchg for over 40 years and now being treated like a second class citizen , made an official complaint only to be told the …

Its horrendous. I’ve phoned them up on a number of occasions regarding tiling and also our toilet leaking. They turned round that the tiling had been completed when they havn’t replaced the tiles they took off the wall. They said they were …

pay a service for communal hallways to be cleaned, 15 weeks and no show, they are disgusting. HM not doing anything and Just Ask made the excuse they cannot gain acces, Trade button works ????

Almost every time I ring, there is never an answer. If a tenant didn’t look after one of their properties or stopped paying the rent they would be quick to throw the tenant out but when they ignore you and don’t bother to resolve complaints …

The ceiling in my sister’s flat is yet again leaking for the third time, when I called up the woman on the phone came across as moody and unhelpful. When I asked when a repair worker would come in to fix the leak and assess the damage, she …

After phoning the emergency hotline as we have a burst water pipe under the bath and water leaking through the ceiling I waited 20 minutes and no one answered,in between filling out a repair form its appalling.

Ive got an issue with a leaking toilet.
Got through straight away. Visit from plumber arranged Lady was polite and helpful.

They treat their tenants like 3rd world citizens and then give every excuse in the book as to why! The staff are rude and aggressive should you dare to question one of them. …

Not very good at all nothing has been done right from rent to repairs I want to live in my dads shed again the shed is mould free and damp free I only lived in my dad’s shed because I had bad arguments but still. Town and country want the …

Take to long to let you now

I agree with the other comment on here. Very rude and one of them threatened court action if we didn’t speak to them that moment even though we had to go to the hospital. …

Lady on the phone gave me massive anxiety. I called up to sort out a Gas Safety check and this lady was making the whole phone call so unprofessional. I wont be calling again to arrange stuff when spoken and treated like that

Cant get through by phone and emails remained unanswered. Appalling level of service, seem to operate however they fancy.No doubt COVID will get the blame……

FLM done my fence repair and dumped rubbish in neighbour’s garden. Neighbour has phoned 5 times, sent pic’s of evidence to T &C to be lied to by to by a staff member that I the tenant had had builder’s in and it’s them who dumped the …

They are OK. But slow when things need repairing and take to long to fix things gardeners blow everything back in my garden instead of picking it up fed up going behind them trying to make place look nice NO HOPE RUBBISH REALLY BAD NOT COLLECTED

Worst Association I’ve ever know. Terrible customer service. Happy to take the rent but not give it back when a tenant leaves. Your staff are clearly also untrained. No surprise your reviews are so terrible!!!! Steer clear or town and country!!!

Very quick to hassle for rent but totally reluctant to do any form of repairs and when they do actually do any they are normally bodged as they don’t often use professional tradesmen. Been with them over 5 years and still need repairs requested when I moved in!!! Disgusting!!!

asking for new key for our garage as our key has broken and it is wireless key, been 3 weeks still nothing didn’t arrive , the school has open and so many cars are parked behind our building if anything happen to our car will give …

Very rude the way they talk to there tenants threatening us to take court and we will be homeless go ahead racist c….

Never return calls. Nothing gets booked in even though we told it has been. Leaking roof and lots of damp was told it’s ment to be like that

The customer service is disgraceful… Heard so many bad things about this company!!! Note to everybody if you can afford to private rent do!! This company are a joke!!!!

Read your contract before moving they enter your home and tell you you need to hover more

Horrible place to work, so disorganised and management is rude and unprofessional to employees. Discrimination towards employees !!

Quite helpful if you can hold of the correct person

never came out even thoe said they would

41 minutes on the phone,to somebody working from home still don’t have a answer to my question.

If you can avoid this housing association – do. Despicable service, and horrendous customer service

Town and country have been very helpful to and with me.

Great company very helpful

Call the office number no answer
Such bad customer service

Easy to get to department want. Friendly staff.

Not impressed .can’t see anyone to talk about your rent

Friendly helpful staff. Electronic entry

Wish they would offer me a place

It’s a great place to work

🙂 …

Specializes in discrimination!

Very polite

Really rude …thieves

I’m working here

Good housing association to be tenants of

Keeps you updated

Very helpfull.

Helpful

Friendly staff.

Its a housing company .