Town and Country Housing Group average reviews all over the web

2.4
Total Reviews 58

Average reviews from all platforms

Average Rating 2.4

Average reviews from all platforms

  • 5.0
    15
  • 4.0
    6
  • 3.0
    2
  • 2.0
    1
  • 1.0
    34
Town and Country Housing Group reviews breakdown:
Google
2.4
58

Your Business? Manage your review for FREE

Manage your Review

Don’t Forget to Share your Valuable Feedback

Write a Review

58 Town and Country Housing Group reviews on Google

JS
Jack Samuel Downing 7 months ago on Google
( 1 out of 5 )

Do not move into this company’s property’s, if I could give zero stars I would. The worst company I’ve ever had to deal with. Mine and my partners mental health is on a serious decline because of this housing associations hurrastment. We …

MP
Martine Pont 7 months ago on Google
( 1 out of 5 )

Absolutely disgusting. Town and country are cowboys, fosters, the contractors are absolute cowboys too. Do not trust town and country as far as you can throw them. They leave families living amongst asbestos and mould. Without a front of …

AW
aaron wall 7 months ago on Google
( 1 out of 5 )

Shambles, and embarrassing company. Shirty staff on phones. They Don’t turn up to appointments set by them. They take our money but offer no service. Managing director failed to reply to my email. So shame on you, hope you go bust!! Well you can’t afford an office, absolute joke

SK
sophie king 7 months ago on Google
( 1 out of 5 )

No help with the abuse I’m getting and so much more, I would send a video but police are involved again great team Town and country housing office!!! JOKE

DH
Douglas Heymer 7 months ago on Google
( 1 out of 5 )

Been without heating and hot water since 29th September, town & country are telling swale heating to repair a system that has been rubbish and unreliable for 9 years , swale heating have tried to condem these heat pumps , but they still get …

DW
Dennis Warrington 7 months ago on Google
( 5 out of 5 )

Molly at TCH is the most helpful person I have spoken to.

DT
Danny Towner 7 months ago on Google
( 5 out of 5 )

Very helpful with everything put me onto the right people

MB
Matt B 7 months ago on Google
( 1 out of 5 )

I could list a whole host of issues I’ve had with them but the worst one for me is that a little while ago I was struggling to pay my rent so phoned to ask for help and arrange a payment plan. I did get the payment plan in the end but not …

NC
Norman Chenery 7 months ago on Google
( 1 out of 5 )

poor service after several attempts to get ceiling fix arrived today and still did not fix as they have loss testing reports and to make matters worse the door people arrived this afternoon after several visits said could not fix asit is distorted even after being told it could not be fixed by every body that looked at it.

AB
Angela Burton 7 months ago on Google
( 4 out of 5 )

Have to be careful as they are my landlords!
I really believe I am lucky to live here. They just need a kick up the b** from time to time.

DB
Debbie Barrett 7 months ago on Google
( 1 out of 5 )

Dreadful company. Considers young tenants and vunerable and elderly are ignorned and sometimes threatned. ASB totally ignored by them. If this has zero stars i would have rated that. AVOID

RH
R Harper 7 months ago on Google
( 1 out of 5 )

Awful company staff fail to take responsibility for anything. They try to pretend the maintenance company Countrywide is a separate entity to Town & Country. Despite owing the property they pass blame for not carrying out repairs on …

GM
Gina Mood 7 months ago on Google
( 1 out of 5 )

Absolutely shocked at the treatment by staff in our sheltered tchg flats , been a tennant if council and then the tchg for over 40 years and now being treated like a second class citizen , made an official complaint only to be told the …

RR
richard railton 7 months ago on Google
( 1 out of 5 )

Its horrendous. I’ve phoned them up on a number of occasions regarding tiling and also our toilet leaking. They turned round that the tiling had been completed when they havn’t replaced the tiles they took off the wall. They said they were …

L
Logistics 7 months ago on Google
( 1 out of 5 )

pay a service for communal hallways to be cleaned, 15 weeks and no show, they are disgusting. HM not doing anything and Just Ask made the excuse they cannot gain acces, Trade button works ????

B
Blessed86 7 months ago on Google
( 1 out of 5 )

Almost every time I ring, there is never an answer. If a tenant didn’t look after one of their properties or stopped paying the rent they would be quick to throw the tenant out but when they ignore you and don’t bother to resolve complaints …

BW
Ben William Syme 7 months ago on Google
( 1 out of 5 )

The ceiling in my sister’s flat is yet again leaking for the third time, when I called up the woman on the phone came across as moody and unhelpful. When I asked when a repair worker would come in to fix the leak and assess the damage, she …

TH
Terry Harris 7 months ago on Google
( 1 out of 5 )

After phoning the emergency hotline as we have a burst water pipe under the bath and water leaking through the ceiling I waited 20 minutes and no one answered,in between filling out a repair form its appalling.

JL
Jenny Lappin 7 months ago on Google
( 5 out of 5 )

Ive got an issue with a leaking toilet.
Got through straight away. Visit from plumber arranged Lady was polite and helpful.

JD
James Dewhurst 7 months ago on Google
( 1 out of 5 )

They treat their tenants like 3rd world citizens and then give every excuse in the book as to why! The staff are rude and aggressive should you dare to question one of them. …

MP
Michael Pointer 7 months ago on Google
( 1 out of 5 )

Not very good at all nothing has been done right from rent to repairs I want to live in my dads shed again the shed is mould free and damp free I only lived in my dad’s shed because I had bad arguments but still. Town and country want the …

PB
Peter Blunden 7 months ago on Google
( 3 out of 5 )

Take to long to let you now

SD
Steven Daws 7 months ago on Google
( 1 out of 5 )

I agree with the other comment on here. Very rude and one of them threatened court action if we didn’t speak to them that moment even though we had to go to the hospital. …

DS
Dan saunders 7 months ago on Google
( 1 out of 5 )

Lady on the phone gave me massive anxiety. I called up to sort out a Gas Safety check and this lady was making the whole phone call so unprofessional. I wont be calling again to arrange stuff when spoken and treated like that

SK
Shawn Kelf 7 months ago on Google
( 1 out of 5 )

Cant get through by phone and emails remained unanswered. Appalling level of service, seem to operate however they fancy.No doubt COVID will get the blame……

MK
Mandy K 7 months ago on Google
( 1 out of 5 )

FLM done my fence repair and dumped rubbish in neighbour’s garden. Neighbour has phoned 5 times, sent pic’s of evidence to T &C to be lied to by to by a staff member that I the tenant had had builder’s in and it’s them who dumped the …

MB
Michelle Butler 7 months ago on Google
( 4 out of 5 )

They are OK. But slow when things need repairing and take to long to fix things gardeners blow everything back in my garden instead of picking it up fed up going behind them trying to make place look nice NO HOPE RUBBISH REALLY BAD NOT COLLECTED

TJ
Tracey jane keogh 7 months ago on Google
( 1 out of 5 )

Worst Association I’ve ever know. Terrible customer service. Happy to take the rent but not give it back when a tenant leaves. Your staff are clearly also untrained. No surprise your reviews are so terrible!!!! Steer clear or town and country!!!

PH
Paul Howard 7 months ago on Google
( 1 out of 5 )

Very quick to hassle for rent but totally reluctant to do any form of repairs and when they do actually do any they are normally bodged as they don’t often use professional tradesmen. Been with them over 5 years and still need repairs requested when I moved in!!! Disgusting!!!

NF
Nikola Ferencova 7 months ago on Google
( 1 out of 5 )

asking for new key for our garage as our key has broken and it is wireless key, been 3 weeks still nothing didn’t arrive , the school has open and so many cars are parked behind our building if anything happen to our car will give …

MF
Michael Fuller 7 months ago on Google
( 1 out of 5 )

Very rude the way they talk to there tenants threatening us to take court and we will be homeless go ahead racist c….

BB
bart bart 7 months ago on Google
( 1 out of 5 )

Never return calls. Nothing gets booked in even though we told it has been. Leaking roof and lots of damp was told it’s ment to be like that

DL
Daniel Lewis 7 months ago on Google
( 1 out of 5 )

The customer service is disgraceful… Heard so many bad things about this company!!! Note to everybody if you can afford to private rent do!! This company are a joke!!!!

TT
Tony Tony 7 months ago on Google
( 1 out of 5 )

Read your contract before moving they enter your home and tell you you need to hover more

VI
Vanessa Isi 7 months ago on Google
( 1 out of 5 )

Horrible place to work, so disorganised and management is rude and unprofessional to employees. Discrimination towards employees !!

HB
Helen Bassett 7 months ago on Google
( 4 out of 5 )

Quite helpful if you can hold of the correct person

LJ
louise jones 7 months ago on Google
( 1 out of 5 )

never came out even thoe said they would

PT
peter turner 7 months ago on Google
( 2 out of 5 )

41 minutes on the phone,to somebody working from home still don’t have a answer to my question.

KM
Kate Muhwezi 7 months ago on Google
( 1 out of 5 )

If you can avoid this housing association – do. Despicable service, and horrendous customer service

SF
Sheryl France 7 months ago on Google
( 5 out of 5 )

Town and country have been very helpful to and with me.

AM
Andrew Mackelden 7 months ago on Google
( 5 out of 5 )

Great company very helpful

JB
jeff barden 7 months ago on Google
( 1 out of 5 )

Call the office number no answer
Such bad customer service

AB
Annie Balson 7 months ago on Google
( 5 out of 5 )

Easy to get to department want. Friendly staff.

LM
Linda Moodey 7 months ago on Google
( 1 out of 5 )

Not impressed .can’t see anyone to talk about your rent

PB
Pauline Barker 7 months ago on Google
( 5 out of 5 )

Friendly helpful staff. Electronic entry

PC
Paul carter 7 months ago on Google
( 5 out of 5 )

Wish they would offer me a place

DS
Doug Snowden 7 months ago on Google
( 5 out of 5 )

It’s a great place to work

YK
Yazmin Kara turner 7 months ago on Google
( 5 out of 5 )

🙂 …

JC
James Cash 7 months ago on Google
( 1 out of 5 )

Specializes in discrimination!

F
FBAM 7 months ago on Google
( 5 out of 5 )

Very polite

EB
Emily Bowles 7 months ago on Google
( 5 out of 5 )

Really rude …thieves

AG
Ada Gatty 7 months ago on Google
( 5 out of 5 )

I’m working here

CE
Charlotte Elizabeth Franklin 7 months ago on Google
( 5 out of 5 )

Good housing association to be tenants of

DC
david colvin 7 months ago on Google
( 4 out of 5 )

Keeps you updated

MT
Miche the mumma Cmahonyoung 7 months ago on Google
( 4 out of 5 )

Very helpfull.

JP
Jackie Pentecost 7 months ago on Google
( 4 out of 5 )

Helpful

SG
Sean Goldsmith 7 months ago on Google
( 5 out of 5 )

Friendly staff.

RC
rosemary card 7 months ago on Google
( 3 out of 5 )

Its a housing company .

Read more reviews about Housing association,Property companies and services

James Gibb

Review

Connect Housing Association Limited

Review

Ben-Motor & Allied Trades Benevolent Fund

Review

Bridgwater YMCA

Review

Rockdale Housing Association Limited

Review

Newlon Housing Trust

Review