Optima Community Association reviews

Housing officer arbitrarily decides to enforce estate management rules against some tenants and not others. She seems to have issues with people who don’t share her ethnicity. She’s rude and lazy. Management support her because they …

Absolutely shocking service. I have had nearly 4 months of antisocial abuse from neighbours above me who they have housed a lady and 2 children in a 1 bedroom flat. These children are never let out so I have to endure banging and running …

Shocking customer service. They fitted a shower in february thats hanging off the wall. Its an adapted property so no bath they have advised me not to use the shower( water and electrics) but wont be able to fix it for 14 days no washing …

Not a good housing association dishonest unhelpful greedy for their rent. No one go with family optima they are rubbish. They enjoy ignore people’s messages. And as for my housing officer i can’t stand her she rather take other people’s …

these managers are cheating and do not want to do anything. I was deceived . said help and cheated. I’m going with my problem for a year, they do not want to help their Names. The woman’s rue manager deceived me …. and Willem Carter …

Ruth bhullar the housing officer purposely avoids me no matter how many times i call for a urgent matter. She has intentionally made my living situation so much more difficult now that shes made me fall into arrears with council tax because …

ZERO stars.. however you are not given option n need to to 1 star.
purchase a fob for £15. informed i would receive it 3 days later. 8 days later …

I helped someone apply for housing and as he was successful I went him to be interviewed then a few days later to get keys
The staff were warm friendly professional. I liked the photos if the area B4 new development.

there works a black woman. The reception is very brazen rough. speaks very arrogantly. I did not come to her house, I came to the office with a problem, but it’s rough very much ….. this company is very bad when there is a problem that doesn’t solve the problem

Gas man for a 12 monthly review, so appointment was made for between 8.30 and 12.30…. NOTHING!, no one came!..
Letters sent to us saying if you don’t comply your gas capped.. WE booked an …

Manager Calvin Carter and. Ruf…….. so I left called the police he didn’t want to talk to me they don’t want resti problems with neighbors . Year’m suffering ….. very terrible company.

Anti social behaviour is ignored and not actioned accordingly.. tenants seem to think it is ok to abuse other residents as the housing officer does not seem to do nothing about this ..

Went there for a problem and from previous experience even being in the building i phoned them asked for the housing manager and they told me he was not there when he was blatantly there optima always avoid to repair thing or if they see …

Harass you for payments when it’s not even your own fault. Ignore repairs that need doing and have been reported more than 3 times

How the hell there staff get away with speaking to potential residents I do not know

Useless, lazy housing officer repairs are rubbish.

Its a worse ever company that I have ever seen in this Country 👎🏻👎🏻👎🏻 …

Not Organised Don’t know what there doing

Great housing association

very helpful customer service

Brilliant

Not help full

I work for the company