Travelgenio average reviews all over the web

1.1
Total Reviews 49

Average reviews from all platforms

Average Rating 1.1

Average reviews from all platforms

  • 5.0
    0
  • 4.0
    1
  • 3.0
    0
  • 2.0
    0
  • 1.0
    48
Travelgenio reviews breakdown:
Google
1.1
49

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49 Travelgenio reviews on Google

YW
Yvonne Wanjy 1 year ago on Google
( 1 out of 5 )

Extremely bad service. I have been back and fro with them in regards to changing dates of my travel and had paid extra to be able to change my bookings freely or even get a refund as the airline booked initially accepted refund but it’s …

S
Sara 1 year ago on Google
( 1 out of 5 )

This place is completely fraudulent, I cannot believe they are allowed to operate. Do not book any flight tickets here as you will get neither your tickets nor a refund! Customer services makes you run around in circles and eventually stops replying all emails. THIEVES.

PW
Patrik Wyatt 1 year ago on Google
( 1 out of 5 )

They change my payment details to some visa number I do not recognized. And never refund me. 32K of scammed clients on FB and trustpilot. BEWARE!

VV
viki vxk 1 year ago on Google
( 1 out of 5 )

I couldn’t cancel the flight because it was the wrong month and then call them and now I have to pay 80 dollar for the phone bill AND twice the flight. They don’t have any mailadress that you could reach them. I lost 340 dollar and hope you can contact me anyways for a reimbursement.

MM
M. M. M. 1 year ago on Google
( 1 out of 5 )

If I could have rated it with 0 stars, I would have done that.

Travelgenio sold us tickets, that did not exist. …

JT
Juan Tabares 1 year ago on Google
( 1 out of 5 )

this is the worst travel agency ever , if you’re ready to loose your money this is the best way to do’t , their customer servce is the worst , i been waiting for 3 weeks for them to make a simple change in my intinerary , and i still …

Евгений 1 year ago on Google
( 1 out of 5 )

The most terrible service I have ever used. No support, my request remains ignored for more than 2 months…

NC
Nhora Constanza Sanchez Rivero 1 year ago on Google
( 1 out of 5 )

My flight was canceled and they never answered me or my money was returned, apart from that they made me pay a very expensive purpose in a supposed economic ticket because I was an international fee of a European company. BE VERY CAREFUL WHIT THIS COMPANY. Buy your Tickets directly with the airlines.

NK
Nikki K 1 year ago on Google
( 1 out of 5 )

They took my money for the flight, but it was cancelled because of Covid. No refund ever received. They stopped answering my emails. Charlatans.

AR
António Rocha 1 year ago on Google
( 1 out of 5 )

Absolutely terrible , wrong company ,but right flight ,wrong company on return but right flight . …

SE
Shaimaa Elsherif 1 year ago on Google
( 1 out of 5 )

Worst travel agency ever. why should it take 3 days to make a flight change. they took money without doing the service of the amendments. and I was forced to deal with the airlines company directly and to pay again to them.

AG
André Gauderon 1 year ago on Google
( 1 out of 5 )

Terrible customer service!

AVOID under all circumstances! …

GL
Gal Lin 1 year ago on Google
( 1 out of 5 )

Stay away. Customer service completely disappeared. All I asked for was my invoice, for the insurance company. Utterly unhelpful!

KA
Khaled AbuShqear 1 year ago on Google
( 4 out of 5 )

I’ve some difficulty to fine their customer support number online, I bought a US number to be able to call, I called them and they resolved my proplem and confirmed the ticket with the airlines in minutes …

ON
Omar Natour 1 year ago on Google
( 1 out of 5 )

Don’t ever book with them thry are a hunch of thieves

BD
Boubacar Diallo 1 year ago on Google
( 1 out of 5 )

The worthiest travel company in the world. They took my money without giving any service. I’m still waiting for an agent to pick up my call. Never walk by

TN
Tanyaradzwa Nyamande 1 year ago on Google
( 1 out of 5 )

Thieves they are stealing money from people they sell tickets and cancel them in a day please l will everyone knew about this Travelgenio and not make any payments with them 😭😭😭😭💔💔💔💔 they Scam me SAR 2400 …

YH
Yu-Shan Ho 1 year ago on Google
( 1 out of 5 )

This kind of company should disappear, shame of the Spain!!

SM
Silvia Montero 1 year ago on Google
( 1 out of 5 )

it´s impossible to contact them!!!

JZ
Jakub Zasada 1 year ago on Google
( 1 out of 5 )

Too bad you cannot give “0”

SK
Simon Kazanjian 1 year ago on Google
( 1 out of 5 )

Can’t contact you

AS
Adrià Sánchez Campo 1 year ago on Google
( 1 out of 5 )

They canceled my flights in September and I’m still waiting for the refund. The airline transferred this refund to them 4 months ago, but Travel2Be still hasn’t sent it to me. I have contacted them by e-mail and by phone, but it is not …

�P
Ángela Pérez 1 year ago on Google
( 1 out of 5 )

SCAM. SHAMEFUL. HEIST. They canceled my flights before the pandemic, I have been trying to get a refund for more than three years (despite the fact that they canceled it and, even so, I had contracted cancellation insurance). They have …

SK
Sopho Kavtaradze 1 year ago on Google
( 1 out of 5 )

FAKE COMPANY! Do not buy tickets through this rubbish agency!
Well wow, I’m one more unfortunately! I just read the comments and I see a lot of people in the same situation as me. Business rubbish, because it doesn’t have another …

YV
yliana vidal 1 year ago on Google
( 1 out of 5 )

I canceled a trip on January 13, 2022 for €180, they were going to refund me only €25 in a few months, more than 1 year has passed and I don’t receive anything and there is no way to talk to them. Do you know if the office they have in Madrid attends? They …

��
יוני ציבלין 1 year ago on Google
( 1 out of 5 )

I am in Thessaloniki and am supposed to return to Israel on 13.4 with Israir
The flight was canceled. I’m here with my wife a …

�D
Øystein Dahl 1 year ago on Google
( 1 out of 5 )

This company is a scam. Booked 2 tickets to Thailand. The airline canceled has waited 3 years for a refund, now they no longer respond to emails. DO NOT book any trips through this company it is a waste of money. Worst company I have ever dealt with.

AM
Andreas Muth 1 year ago on Google
( 1 out of 5 )

Dear Sir or Madam,

I’ve been trying to reach you for days, I’ve already written you an email on December 9th, 2 …

JT
Jan T. 1 year ago on Google
( 1 out of 5 )

Flights booked within South Africa, but they do not exist. Stuck in South Africa with 2 young children and wife as we can’t get our flight home. Even got an email to check in, even though the flight didn’t even exist. There was no suppor …

ES
Esther Sanchez Fernandez 1 year ago on Google
( 1 out of 5 )

The star is because otherwise, it doesn’t let me put an opinion. A big LACK OF RESPECT. They have not refunded the money for the trip canceled by them, nor are they in the office, nor do they pick up …

SS
Sandra SD 1 year ago on Google
( 1 out of 5 )

BE VERY CAREFUL WITH THIS AGENCY.
I bought a flight that was canceled and I have been contacting them for more than 4 months by all possible means trying to get my money back without a …

LA
luna aristot 1 year ago on Google
( 1 out of 5 )

CAREFUL! If you pay for SPECIAL SERVICES thinking that you are paying for luggage check-in, IT IS NOT SO.
I paid €80 and it turned out that it was for management fees for them to invoice. They n …

JG
Jérémy G 1 year ago on Google
( 1 out of 5 )

Never received my refund following a requested cancellation, almost 2 months before the flight, at th …

MR
Martin Roumenov Karakostov 1 year ago on Google
( 1 out of 5 )

They have scammed me, they don’t have a phone number or email to contact me, I’m going to go to the office to see if I can find someone with my lawyer

YV
Y Vlds 1 year ago on Google
( 1 out of 5 )

Worst agency for buying tickets. They still own me $1600 dollars. I had to request a refund and even after sending marriage certificate, birth certificate for each passenger (to prove familiarity between passengers), and medical …

JE
Juan Ernesto Peña Ros 1 year ago on Google
( 1 out of 5 )

very dangerous company, they attract to their website with false prices and then just when you authorize the transaction on the card a higher amount arrives, if you don’t realize it… the scam is already achieved! in our case we were scammed €230. Please be very careful if you operate with …

MK
Mrs Ka 1 year ago on Google
( 1 out of 5 )

Bought two flight tickets before the pandemic, despite many attempts you are simply ignored! We never got the money back, a catastrophe! Does this “company” still exist?!

EM
Enedina MoCe 1 year ago on Google
( 1 out of 5 )

There is no customer service. I sent mail 2 months ago and they have not been able to make a change or even answer the phone or an email. They have poor care. It is not a reliable agency …

HF
Héctor Fernandez 1 year ago on Google
( 1 out of 5 )

SCAMMERS: They offer services in which their only intention is to charge them since they never do such management. They offer misleading information and when you try to contact them they don’t answer or they lie. They keep you on hold and don’t fix …

OP
Ornella Pucciariello 1 year ago on Google
( 1 out of 5 )

I do not recommend it. We have been waiting for weeks for confirmation of an INVOLUNTARY flight change. At the moment we continue without a flight and without an answer. They only say “The management is in process, it has to wait”. 3500 euros …

CA
Cheasare Avila 1 year ago on Google
( 1 out of 5 )

This company will appear when they search for flights in search engines such as Skyscanner, kayak among others. PLEASE BUY YOUR TICKETS DIRECTLY WITH THE AIRLINES. This company is not going to respond to them and they will lose their money. It’s a nightmare …

AM
arturo m 1 year ago on Google
( 1 out of 5 )

If you don’t want to waste your money, don’t buy at travelgenio.
The company changed my flight time and having bought it through travelgenio I had to cancel it there.
They do …

JR
Jan Rosendahl 1 year ago on Google
( 1 out of 5 )

They take your money but don’t book your fli …

MC
mayte CAMUÑAS BELDAD 1 year ago on Google
( 1 out of 5 )

THEY SCAM PEOPLE, THEY DON’T ANSWER THE PHONE AND DON’T ANSWER EMAILS, THEY HAVE CHANGED MY RESERVATION NUMBER SO I CAN’T CONTACT THEM, BECAUSE THE ANNOUNCEMENT REFERRES THAT THERE IS NO RESERVATION WITH THAT LOCATOR. A SHAME. REPORTABLE

DR
Diego Rodríguez Juanilla 1 year ago on Google
( 1 out of 5 )

They are scammers. I’m still waiting for a refund for a canceled flight after 5 months.

KV
Katherine Vidal Arancibia 1 year ago on Google
( 1 out of 5 )

Do not buy through this agency, SCAM!

They canceled one of my flights and they don’t …

D
Dracoroth05 1 year ago on Google
( 1 out of 5 )

Absolutely avoid, 100% scam.

GV
Gonzalo Vega 1 year ago on Google
( 1 out of 5 )

lousy customer service

BC
Black Circus 1 year ago on Google
( 1 out of 5 )

They are death itself.

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