Vale of White Horse District Council reviews

One star is not enough for these people. I have been sending them emails and trying to call to change my address on their website for months. …

They are first to take your money off the account or send you letters but no response nor help if you struggle. They are first to take you to the court for not paying when they’re the one who cancelled direct debit and couldn’t find your …

They are dreadful can never get through on the phone take forever to get an answer via e mail. This was when i was trying to pay them money for council tax after moving to the area. They need a good shake up in my opinion. They spent more …

Missed bin collections for many times, their website DOES NOT WORK, no one answer the phone, the worst council in the uk, reported to the gov anyway.

I won’t even call it service because this man could not help himself let alone another human being. Richard French is aggressive and rude. The one star is for reception, at least they are able to get back to me and are trying their best to …

So I accidentally locked myself out of my account. I cant check my council tax. I need to speak to someone as I have had to work from home and my partners hours have also been restricted. I sent an email to ask them to unlock my account but …

These people are a joke. 30mins on hold and then the phone cut out.

Endless computer automated messages and nobody to speak with. …

Licensing department :
Laura Driscoll and Richard French, two bullies abusing their power, disgusting couple of people, …

Impossible to speak to anyone there, have been trying to reach them for 3 weeks and the telephone auto-reception takes me round in circles and then disconnects after infuriating 15 mins of pressing buttons. Emails are also not answered. …

I now have rang at least 20 times and pushed so many numbers on my phone as instructed by someone talking and basically i was put in a queue and that was it I’m quite sure now that there is no one working here as that ‘s what it seems like …

Getting charged 11 months when you signed up to 10 payments per tax year. After an infuriating 30 minute phone call they can’t tell you why it’s occurred & say they’ll be in contact within 5 working days. Total shambles

It is impossible to speak to ANYONE when contacting these people. They quite wrongly suppose their extremely annoying automated telephone system covers all requirements-it dosen’t! As I cannot find one human voice to assist me with my problem and Abingdon offices are now closed, my council tax will have to remain unpaid.

Awful customer service have written to them numerous times and they don’t even have the courtesy to acknowledge my letter or the enquiry. When you do get through they promise a callback then nothing happens. Overpaid and no knowledge of …

I wouldn’t bother speaking to anyone on the phone. Extremely rude and extremely unhelpful.

Extremely difficult to get hold of anyone via phone, emails are left unanswered despite the urgency of the situation and a complete inability to organise payments in a timely or competent manner. What a nightmare to deal with.

Cancelled council tax nearly 4 weeks ago as house sold. Still no refund even though I’ve been told 3 times on the phone that it’s on our account to do so. Shame they are not as slow when it comes to asking for payment etc. Most of the staff …

I cannot believe the incompetence of this place. Wait 20 minutes to be disconnected. I have been trying to talk to someone for 3 weeks about my housing benefit information that is all wrong. It is making me so angry. They messed up 9 months ago and im still trying to sort out my problem.

Trying to phone the Vale of the White Horse District Council Council Tax Department – based in Erith – near Dartford in East London – why there?
A full two minutes of nonsense followed by press 3, then 5, then 2. …

I thought it was impossible to contact these people by phone their website is even worse. Trying to find out what the council tax bands are and all their website tells me is the value of house not what they charge. Not exactly the most useful information.

No phone operatives, terrible website. No option to not pay tax on shared accommodation and no way to contact them. Terrible organisation

There’s not much to say about this council. The decision making by the council on multiple subjects is disgraceful and out of touch with the people who are unlucky enough to be under them.

1.4!!! A complete joke of a service, long hold waits, responses that over 30 days, enforcement agents at door, advisors that cut you off, horrific!

Absolutely horrendous! On the phone for 1 hour and then they have cut off my call just like that! Disgusting behaviour.

Corruption is off The scale. Shocking. SHAME.
Thanks for ruining my life.
C*nts

Tried for 13 years to build my face don’t fit while the wealthy build were and what they want very unusual.!

Would give no stars. Not possible to get through to them – nobody answering the phones, no response to emails. Council tax raised every year by 5% or more for no tangible improvement in services.

Wot a joke you are vale my mum tried to set up direct debit but has no email so can not do and then you make people wait over an hour to answer phones sort your self’s out

I pushed every single button and it says go on line and complete form, can’t talk anybody complete and utter shambles

Review of VOWHDC Building Control: we lost the Completion Certificate for some building work we did. We emailed Building Control, and received a replacement within 24hrs (we had to pay for this, but it was worth every penny for the excellent service).

Can’t get through to anyone about my query on phone for 15 minutes pressing numbers trying to find the right department gave up wrote this I am now going to write an old fashioned letter it will probably be quicker! Very disappointed!

I can’t even search the website for planning application anymore. The website does not appear to be working even when I click on the application number.

Impossible to get hold of anyone via either email or phone…….

Very organised and professional organisation to work for.

Breathtaking incompetence in all departments.

Ran by evil

Terrible service