Veja average reviews all over the web

2.8
Total Reviews 80

Average reviews from all platforms

Average Rating 2.8

Average reviews from all platforms

  • 5.0
    25
  • 4.0
    8
  • 3.0
    7
  • 2.0
    4
  • 1.0
    36
Veja reviews breakdown:
Google
2.8
80

Your Business? Manage your review for FREE

Manage your Review

Don’t Forget to Share your Valuable Feedback

Write a Review

80 Veja reviews on Google

JS
Jeremy Selmour 7 months ago on Google
( 5 out of 5 )

I was helped by such a lovely girl that recommended me an alternative for the shoes that I came in looking for since they didn’t have my right size. Like truly the BEST shoe experience ever. And her name was Jahaida.

HT
Haashiem Tayob 7 months ago on Google
( 5 out of 5 )

This store is well stocked with all the latest fashionable and trending shoes
No discounts – so no haggling
Mostly full price for all the styles …

TF
Thomas Fujioka 7 months ago on Google
( 5 out of 5 )

My first time at the store and this lovely girl assisted me. I had to ask for her name. She said Jaeyda…

LK
lawik kovan 7 months ago on Google
( 1 out of 5 )

Very bad bad customer service

I will. Never use this store …

TA
T A 7 months ago on Google
( 1 out of 5 )

Terrible customer service, and profiling. I came to this store on 11/21 with a pretty clear idea of what i wanted. It took me more than 15 minutes to get an attendant to offer me any shoes to try on at all, and had very poor service after …

MD
Miguel De Vicente 7 months ago on Google
( 5 out of 5 )

Massive store, lovely staff, such a spa Rual trainers, different brands, models and big sizes!

HM
Haya MSR 7 months ago on Google
( 1 out of 5 )

If I could give a zero star because of the rude lady with 2 piercings in her nose. She refused to let us try the sneakers and we should buy them without trying em !! Sheme on her

JR
Jimmy R. 7 months ago on Google
( 1 out of 5 )

Terrible customer service. We arrived at 7:50 PM and were refused service because we were told they closed at 8pm. .

W
Wjood 7 months ago on Google
( 1 out of 5 )

zero security, zero safety, got shoplifted in the middle of the store, security refused to show us the ccv cameras for no absolute reason then said that the camera wasn’t working. worst store ever it should be shut down

AL
Archie Leigh 7 months ago on Google
( 2 out of 5 )

Awful costumer service. I was served by one assistant who was friendly enough. Gave me a bit of advice and was prompt in finding the shoes I wanted. But when it came to paying the man at the till kept shouting over to his colleagues, over …

C
Cynthia 7 months ago on Google
( 1 out of 5 )

Terrible shop!!! Staff is so rude!!! Don’t want to sell something! Not kind to customers! Don’t buy shoes here.

MT
Mitchell Talbot 7 months ago on Google
( 1 out of 5 )

Employees here are so rude. Just absolutely no regard for customer service. Also worth noting all customers are wearing masks, but not a single employee is. So many people have lost jobs this past year and these are really the best that …

OE
Olga Ef 7 months ago on Google
( 1 out of 5 )

One of the worst services I ever received it in a shop. The staff being super bored, not smiling at all and making the clients feel that they are a burden on them.

TM
Tarek Med mahmoud 7 months ago on Google
( 1 out of 5 )

The guy who works downstairs was useless, didn’t show any attention to assist with us buying a pair of shoes, felt like he was trying to get rid of us

MF
Mi Ferreira 7 months ago on Google
( 1 out of 5 )

THE WORST CUSTOMER SERVICE I’VE EVER HAD IN MY LIFE! Grumpy employees, attending with bad will is very rude!!! Even the MANAGER who should be good to be a exemple to the another employers is very rude and didn’t show any Willingness to help!!
POOR SERVICE!!

LS
Laura Seabrook 7 months ago on Google
( 1 out of 5 )

Appalling customer service by the Male staff they just stood around chatting. I felt like I was disturbing them when I asked for help. This was the same for several customers while I was there. The 2 women were very helpful

NA
Nada Al Ansari 7 months ago on Google
( 2 out of 5 )

Good selection of shoes but very slow service when busy. Service was slow on a weekday so I would imagine it would be worse on the weekend. Staff look bored and it takes them a while to serve you (and they look like they also really don’t …

TW
Tess Warn 7 months ago on Google
( 5 out of 5 )

Sofia in the Carnaby street store was a complete asset to the company. Thank you for looking after me today and helping me make my purchase! X

HC
Hussein Ch (Huss ch) 7 months ago on Google
( 1 out of 5 )

What a rubbish customer service i bought shoes 7 days ago the tongue very sharp literally cut off my skin and i bleed from iti couldn’t wear another shoes from the pain i came to return and then that blondy rude she told me i can’t return …

TT
Tonya Tehranie 7 months ago on Google
( 5 out of 5 )

The Office provided top of the line footwear for my son and I. We walked away with about five pairs of lovely shoes worth the pretty penny each. The sales staff, especially the African American gentleman (who’s name I forgot to write down), …

MP
maite perez 7 months ago on Google
( 1 out of 5 )

Went to office Carnaby street to collect my order today. They said it was returned to the warehouse and I was refunded. NOT TRUE. They didn’t have my item and never got a refund either. The girls were totally unhelpful when asking questions about what happend. Horrible customer service! I will definitely not go back to that store.

II
Ines Isabel 7 months ago on Google
( 5 out of 5 )

They have a wide range of shoes and I go there regularly just to check if there’s anything I like. The service was good and the employees were very helpful, they helped me find the shoes I wanted and when they didn’t have my size at that …

GL
Greta Leliukaite 7 months ago on Google
( 1 out of 5 )

Such a waste of time! Just want to get rid of the gift card that i have and never shop at office!
(Man names Francesco was very helpful,its nothing to do with him) …

PF
Pat Fielding 7 months ago on Google
( 1 out of 5 )

Staff are just rude and seem as if they resent you for asking for any kind of help. I’d rather have just gotten. The shoes from the store room myself. My wife told the girl on the till that she wanted to bring the box with her and the girl literally tutted in our faces. Would never go here again.

AD
Adele Dumas 7 months ago on Google
( 5 out of 5 )

Seriously helpful young girl and manager (Shelly) I spoke to earlier today who are reserving the boots I have been searching for all day. Went to 3 other office stores – long story and thought I would make my purchase on line only to find out they have none in stock. See you soon Carnaby St team. Very Happy Customer. Thank you.

DM
Dana Mahmoud (DD) 7 months ago on Google
( 1 out of 5 )

Last night the staff took 10 minutes or more to figure out if they had the shoes in the sizes my sister and I wanted to try. My sister had bought 2 pairs of shoes, coming home my sister discovered that one of the boxes had the incorrect …

NF
Nic Flava Hoskins 7 months ago on Google
( 1 out of 5 )

Wasn’t very happy that a Member staff had a go at mo, because there didnt fix the pos properly. So i picked up a Am720 and the pos came of and smash, member of staff had a dirty look at me, all staff 3 were just standing around me. …

DL
D L 7 months ago on Google
( 5 out of 5 )

Thank you so much – Shareef

BA
Bamdad Ahmadi 7 months ago on Google
( 4 out of 5 )

Good selection of different brands with fair prices and Long opening hours. The store is very busy and full with tourists. You need to have a bit of patient as staff try their best to keep up with demand

SB
Sandra Boualleg 7 months ago on Google
( 1 out of 5 )

Service is terrible slow, very unfriendly and not helpful at all. I went there twice and twice I felt like I am disturbing them. Its the closest shop to my work office so it would be very convenient for me…but I rather go without shoes than ever step foot in this place again.

JJ
Jessy J 7 months ago on Google
( 1 out of 5 )

Terrible experience.. I realise that they are busy but they forgot about my shoe size request and had to wait for 30 minutes and reminded. In fact, They didn’t even have the size in the end after waiting all that long. Really upsetting experience.

BL
B leu 7 months ago on Google
( 1 out of 5 )

Got to echo a few people here, prime location but terrible customer service. Office aren’t known for being the most upmarket of places but if you’re expecting me to hand over £50+ for something I’m not impressed, save yourself the bother and go online instead.

J
Jaqueline 7 months ago on Google
( 5 out of 5 )

the only store i find everything i want every time and the people are always welcoming!

FN
Fioralba Naci 7 months ago on Google
( 1 out of 5 )

I had an issue with my shoes bought there a week ago. Asked a member of staff female at the till point to help me out for an exchange. She was extremely
rude and unhelpful at all. Very unplease by the service

NH
NG Hawie 7 months ago on Google
( 1 out of 5 )

I wasn’t going to post anything but clearly I’m not the only one who thinks the staff are rude here. Well, I only interacted with one member of staff and she was rude so I don’t know about the others. I decided to take my custom elsewhere.

SG
Sandra Gardner 7 months ago on Google
( 2 out of 5 )

Staff were quite snooty, my daughter felt very judged.
Staff took an age to bring her the shoes she was trying on.

CV
Charles Vane 7 months ago on Google
( 1 out of 5 )

What a joke ask for shoes they send the youngest member of staff with a list of ten shows whislt the rest of the staff stand around chatting on the shop floor. No Structure everyone’s to hip to go get shoes! You just can’t get the help nowadays

AP
Amber Philipps 7 months ago on Google
( 2 out of 5 )

Great selection of shoes but the staff were very unhelpful and rude. Really slow service. Save yourself the hassle and go to the Office on Oxford Street instead.

LP
Lana P 7 months ago on Google
( 4 out of 5 )

Had exactly what I wanted (despite many others stores not) and I think that’s part of the store having a good range. Staff weren’t attentive, just as well I made my decision on my own….

HM
Helmut Müller 7 months ago on Google
( 1 out of 5 )

Don’t buy – They don’t exchange shoes if you picked the wrong size. Try there, buy online saves you a lot of hassle and protects your rights to exchange.

AN
Alice Nguyen 7 months ago on Google
( 1 out of 5 )

Sandales bought on 31st of May, broken 1 month later, we bought them to the shop in Carnaby London, the manager told us that they don’t do refund, or exchange, we need to call the costumers service and send to them to get refund, and of course guess what was next? the costumers service did answer… wasted money thor

CL
Clémence Loiseau 7 months ago on Google
( 1 out of 5 )

Good products, but don’t go there for the customer service!
4 girls on the floor but nobody to help you or say thanks and bye when you leave (even if you’ve bought something)

CG
Charlie Gregory 7 months ago on Google
( 5 out of 5 )

Great services. Good sale. Good staff

AS
Anya S 7 months ago on Google
( 5 out of 5 )

Very friendly (not creepy friendly, just the normal kind) and helpful staff. Large selection of shoes. Covid safe! 😷 …

TS
Tim Soo 7 months ago on Google
( 1 out of 5 )

Female employee was very rude and did not let us buy the shoe we wanted.

SD
Sarah Drinkwater 7 months ago on Google
( 3 out of 5 )

Decent size Office shoes with big men’s and women’s selection plus a few different brands. Good sales, but tend towards the overpriced for their high street looks.

NG
Nandini Gupta 7 months ago on Google
( 1 out of 5 )

There are 6 – 7 employees doing absolutely nothing (actually dancing to the music) to help customers and are just standing around in the middle of the store while customers mill about helplessly. This store badly needs a store manager.

NI
Nou I 7 months ago on Google
( 5 out of 5 )

Good customer service.

VR
vittal roy 7 months ago on Google
( 5 out of 5 )

Fantastic with all varies of Men’s and women footwear’s..

S
Sarah 7 months ago on Google
( 5 out of 5 )

great selection, good prices, fast, efficient staff

RL
Ruben Lecea 7 months ago on Google
( 1 out of 5 )

The staff in the till downstairs in the last hour today. She is with a dark hair and she was very rude.

RO
Rory O’Brien 7 months ago on Google
( 3 out of 5 )

shoe shop with music as loud as a nightclub. Some helpful staff and some moody teenager staff that seem annoyed when you ask for another size.

GS
Gabriele Salvador 7 months ago on Google
( 1 out of 5 )

The staff there is not professional at all!!!

LG
Ludovico Gnutti 7 months ago on Google
( 1 out of 5 )

very slow staff/understaffed in the mens section. avoid ! unless you love waiting hours to try a pair of shoes

BM
Bea May 7 months ago on Google
( 4 out of 5 )

Nice shoes selection, but it’s so busy and the staff gets crazy and gets unfriendly sometimes.

RM
Romario Moseley 7 months ago on Google
( 3 out of 5 )

Good range , always busy sometimes I have been in and staff are playing when shop is very busy

JS
J Schopes 7 months ago on Google
( 5 out of 5 )

Great store, wide range of shoes for both women and men (downstairs)

AG
ana grageda 7 months ago on Google
( 5 out of 5 )

I need more women shoes. Spanish pleaseeee

MW
Maya W 7 months ago on Google
( 1 out of 5 )

It took me 15 min to get my shoes. Very unfriendly personal.

SD
Sam De Maeyer 7 months ago on Google
( 4 out of 5 )

Bit messy, the service is not great, but if you need shoes, this is a recommendable shop.

BP
Bruno Pinto 7 months ago on Google
( 5 out of 5 )

Good shop but without size

MM
M M 7 months ago on Google
( 4 out of 5 )

Nice store and staff

AB
a bencd 7 months ago on Google
( 4 out of 5 )

Great selection, good service although gets really busy because of where it is.

EU
ed uk 7 months ago on Google
( 3 out of 5 )

Not very receptive staff, if you are lucky to have one

GB
George B 7 months ago on Google
( 1 out of 5 )

Terrible service, bunch of kids that don’t care and not paid enough to.

JW
James Worland 7 months ago on Google
( 5 out of 5 )

Amazing shoes, Carnaby Street store the best I’ve been to…

SU
Shay Unused 7 months ago on Google
( 3 out of 5 )

Poor service, simple giftcard transaction took a long time

CP
Cam Palmer 7 months ago on Google
( 1 out of 5 )

Worst customer service, really rude. The man serving downstairs didn’t say a word when I was asking questions. Don’t buy here.

KB
Keon Britton 7 months ago on Google
( 5 out of 5 )

I work there, friendly team and passionate people. Great vybz.

NH
Nice Henners 7 months ago on Google
( 3 out of 5 )

An fairly extensive range and shoes and trainers, however limited service.

SC
sandy cuthbert 7 months ago on Google
( 4 out of 5 )

Great location , has all the latest fashion brands

NM
nick mcloughlin 7 months ago on Google
( 3 out of 5 )

Standard office offering. Not the biggest range. Helpful staff

OJ
Olivia Ji 7 months ago on Google
( 5 out of 5 )

Staff here were so friendly and accommodating!

ME
Mohammad Ebrahim 7 months ago on Google
( 5 out of 5 )

The best shoe collections at competitive prices.

RK
Rashmi Kumari 7 months ago on Google
( 1 out of 5 )

Lone customer service number 9️⃣8️⃣3️⃣2️⃣7️⃣r6️⃣5️⃣3️⃣6️⃣8️⃣

AM
Annie Massie 7 months ago on Google
( 5 out of 5 )

Helpful staff good selection of shoes

AK
Aleksandr Kuznetsov 7 months ago on Google
( 4 out of 5 )

It’s good
Many sizes available

SA
Sezgin Aydin 7 months ago on Google
( 5 out of 5 )

Downstairs staff always helpful lovely people

GS
gyov sagitarius 7 months ago on Google
( 1 out of 5 )

sh…t manager. she is acting like a fake b…tch

RA
Rob Adams 7 months ago on Google
( 5 out of 5 )

20% Student discount with nus-extra cards

Read more reviews about Shoe Shop,Shops companies and services

Beaming Baby

Review

JoJo Maman Bébé

Review

Farrow & Ball

Review

Missy Empire

Review

Diesel

Review

Protyre

Review