Virgin Active reviews

If you’re thinking of joining a gym this year I cannot recommend Virgin Active Twickenham enough! I absolutely love this gym! …

Lovely location and facilities. However if you have inquiry or need something from staff I can count a few that can be helpful, and mostly polite! Bets customer service while you sign up but Worse customer service once you are a member. It …

Good gym facilities and Yoga classes. I find staff are very pleasant and helpful. However I’m extremely surprised that babies as young as 3 months are allowed in main pool. This is unacceptable from a hygiene level. Babies and young …

Great gym, great staff and great equipment. It’s always a clean gym and well maintained. The staff are very approachable and friendly. However my only issue is the car park situation. For me, time is of the essence and I want to get in and …

While the gym was satisfactory in general, I must express my disappointment with its cleanliness. Regrettably, it did not meet the standards of hygiene that I have come to expect. Specifically, I noticed that the board of the Jacuzzi was …

Potential to be a great club, prices are creeping up but the basic services aren’t reflected in this.
– Steam room has been broken for ages …

Honestly I hate to be that person that leaves a one star review but this gym simply isn’t worth the expensive membership fee. I had a tour and decided to sign up as I’ve just moved to the area and struggled to find a gym on par with my old …

Dirty gym. No staff on the gym floor to help members or answer questions, no programs, no inductions; only paid for PTs – so the service is less than you would get at Pure Gym or council run gym. Changing rooms and showers are mouldy and …

I have recently joined this gym and the facilities are great for the local area, one of the nicest gyms close by however the receptionists & staff in general could be more welcoming, helpful and supportive towards all members. Considering …

It’s a good swimming pool but the shower is dirty the changes rooms are fancy .

I am member of the virgin active in Twickenham and just wanted to thank the staff for being so helpful and professional especially Daniel at reception and also the lady life guard by the pool. Excellent experience and enjoyable every visit.

Had to go out of my way to write this review as this gym has been frustrating at times. Overall it’s a good gym – has all the facilities that most people would need and the classes are very good. But It’s as it stands, not worth the premium …

Love coming to this gym. Large gym with great facilities. You have plenty of space to work out without anyone getting in your way. Staff always on hand to help & advice when using the equipment. Clean & feels safe to return after a while. …

Great facilities with really helpful staff; was shown around the gym by Jodie. She was able to give us a full appraisal of the gyms classes, having attended many herself; sufficiently showed us all of the gyms facilities, giving us our own …

5 stars for the equipment and set up but I would echo the same type of report regarding the cleanliness of the gym. …

Wednesday 14th September – approximately 09:30

Today was my last day with Virgin Active and that’s only because I’m moving and …

This gym has the potential to be great but it is and has been in a constant state of disrepair for years. Often showers are not working, light fixtures are not working. Simple maintenance tasks like replacing locks on changing room cubicles …

Total focus on selling the membership with pertinent information not given to extent that the membership we received was not suitable for needs (Juniors can’t use after 7pm, cant use gym on own and I am not free to use gym until after 7pm.) …

This gym has infallibly dropped its standards in the last month to cosmic proportions. The steam room has been closed for 3 weeks because a bit of plaster has deposited from the ceiling, what happened to utilising staff and getting a bit of …

One of the main attractions to this gym for me in the area was being able to park, it’s not ideal how long and often the car park is closed and having to walk in the dark in winter when you pay a premium price. …