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Write a ReviewHad my eye test at the Ashford, Surrey store and went back a couple of weeks later to order my frames I was was served by a very helpful and knowledgeable lady named Tess, great service i was really impressed by the service. Well done Tess you are a credit to the store.
A good selection of glasses including sunglasses. Friendly and helpful staff.
All the staff at vision express was very helpful and informative
The ophthalmologist was great, best experience so far. Friendly staff, the only inconvenience was not being told the price of the prescription till the very end of the process.
We went to the Stains stor with my four-year-old daughter, we had a private prescription, however we couldn’t afford the glasses so we went to have an NHS test for my daughter. They have refused stating that because she had private …
Lovely people, great service 👍 …
Last Thursday 11Aug I went for a eye glass adjustment.
Tanya warmly greeted me and provided a professional service.
Such excellent Customer Service.
Great service. Corrected percription without hassel given another eye test on the spot no charge. I needed the stigma removed. Friendly helpful,understanding service.
Very helpful with adjusting my glasses and giving me advice
I was really impressed with the service I received. The optician I saw was very thorough and I felt for the first time that someone was actually listening to me.
Great service from staff
Appointment was on time all was explained to me during eye test would recommend this company very pleased.
Excellent & so convenient in Tesco’s Ashford. Receptionist (I think called Maria) extremely friendly & very nice. Optician also very good explained everything clearly and simply. I’ll be going back.
Very friendly staff. Happy with experience.
Vision Express staff are courteous and very professional.
They are very attentive and patient.
I am recommending Vision Express to anyone seeking the services of Opticians.
Staff needs to be re-trained on how to deal with customers with “manners” especially the short haired receptionist. …
Very friendly helpful staff,felt very confident in the eye test .
Top service. The mam who served me was really professional and explained everything.
Very friendly and helpful people who made the whole process straightforward.
Great service. Very helpful and friendly team. Better than Specsavers
Had my eye test done in most efficient way. Took roughly 20 mins but the professionals took good care of my eyes and checking them. Best one i ever had i think. Thank you
Could do with getting my glasses quicker than
7/10 days other than that very professional
Very professional and polite in the store would recommend this store to anyone who needs glasses.
Nice experience, responsive and helpful staff!
Fantastic service at Vision Express within Tesco extra in Ashford middx.where i had an eye test, first one in over 10 yrs so was feeling slightly nervous
The staff were outstanding, completely putting me at ease and explaining …
Great experience. They were really helpful and sorted my issue immediately.
Very poor! Booked online, received email confirmation but no record of it, no apology just it’s ok we have these days available. What happens to the fact finished work early to go to the eye test! Would not recommend
Absolutely first class customer service!
From Manager & staff
Thank you the service yesterday was excellent and no problem with sorting the problem of wrong percription ,which will be corrected
Margaret Moore-Saxton
If i could i’d give it a zero. Appalling staff at this place. They were clearly running behind but now once was i approached and told that. i was left waiting for 45 minutes to get a pair of glasses that took 5 minutes to get. Maybe would …
Very friendly and excellent service
As always, my husband, daughter and I have just received excellent service from the optician, as well as from Sarah & the staff team at Vision Express, Tesco Crooksfoot. …
I agree with recent reviews. when this was Tesco opticians service was good and efficient. Ever since Vision Express took it has gone drastically downhill. with incorrect contact lens repeatedly sent to me and I’ve just sat on phone for 20 …
The branch itself is excellent, really nice staff and very helpful. But the technicians they send the frames to are absolutely terrible. I’ve had my glasses from the Hounslow branch for over 10 years and they never take over a week to fit …
Friendly and very professional staff and opticians
Can’t book an appt online although they say you can and can’t get through on telephone.wont be back when my prescription is due .
Very 1st rate service.
First class service
Excellent service