Volvo: Arnold Clark Aberdeen reviews

Dreadful service from this dealershio. Booked a service with courtesy car weeks in advance. Turned up and reception has no knowledge of the courtesy car booking. Apparently it was the systems fault but they would investigate …

I bought my V90 from another branch and within a week of collecting it had issues with the brakes. I took it into the Volvo dealership to have the issue checked and the process from start to finish I cannot fault. The diagnosis confirmed …

We went round a lot of garages and spoke to a lot of sales people when trying to decide what car to buy. I can honestly say that Stuart and the rest of the team were the best that we encountered. First class service, and loving the XC90 too.

I had a problem setting up Volvo on Call and I called into the Aberdeen garage without an appointment. They could not have been more helpful. Derek Wright had endless patience in helping me out, as did his colleague Mike. Thank you

On past experiences take note of the s more than once this dealership had my mobility car total 3 days different days with same fault that went in with on last visit car kept in over night on collection was told sorted battery,wow cause I …

Two weeks ago we visited Arnold Clark Volvo looking for help with our tyres!The service we received was fabulous definately sciring a 10.I would specially like to mention Derek for his efficient and helpful service .A big Thankyou and Merry Christmas to you all.

I purchased an S60-R from a different dealer three months ago. Since then it had shown a low battery charge and had an annoying rattle I could not trace behind the central dashboard. I’ve taken it in to my local dealership and they managed …

I recently bought a car from this dealership, first time having to do the process myself and Stuart the salesperson couldn’t have been better 😊 although I work in the trade he didn’t take advantage of that and he made sure to explain …

Has to be the best experience I have had in 50yrs of motoring. Everything is geared for customer comfort and satisfaction and these guys have it down to a fine art. The front of house girls in service department are better than I have seen in many 4 star hotels, no doubt sales are the same. Perfect Volvo experience.

Came in with problems with tyre pressure – slow puncture. Also having dilemmas over winter tyres. Firstly the general efficacy in this garage is great. Text updates including videos all add to the great communication as your car is being …

We have recently purchased a Volvo XC90 from Arnold Clark Volvo Aberdeen. From start to finish we had excellent sales service and advice from Rares. He went out of his way to keep us informed every step of the way. We picked the car up …

Amazing service very quick and helpful.
The staff was very friendly
5 star’s all the way …

Bought some accessories for my Volvo which I was going to fit myself. Arrived on time as expected and the Parts Supervisor, Stuart, contacted me to arrange collection. …

Excellent customer service. Periodically we visit Arnold Clark to service our car. …

Another superb end to end sale from Derek at Volvo Aberdeen.
We returned to Derek for our second XC90 as he was fantastic the first time we bought from him. …

Excellent, friendly and efficient service from Derek. He gave clear and customer-focused advice, agreed a very good price on a new car – and then phoned a few days later to offer a further significant saving. I warmly and strongly recommend this dealership.

Great professional customer service and attention today (15/09/2022) from Sharon Urquhart and Hugo Coelho in the Service Department when my XC90 was in for a service and MOT. I would have no hesitation in recommending this branch – thank you!

Had a great experience with Volvo Aberdeen, from ordering my Towbar and boot accessories to having them fitting in a very timely manner and that’s us ready for another year of touring with the Caravan. …

Booked my car in for a service last week and was offered an appointment which suited me as it went in at 2.00pm and ready just after 4.00pm. The staff are all polite and friendly. Hugo in the service department organised everything and I …

Thoroughly delighted with the car, an XC40 T5 Recharge. Use only electric around town – most of my driving – yet in my yearly long run from Aberdeen to Plymouth and back, she got 51mpg (with the battery on hold) which is significantly better than my previous 2.0 T4 AWD, so it’s all good. Cheers Derek.

I came in with a tyre problem. 5* receptionist welcomed me, directed me to Service Department. Another 5* receptionist welcomed me there. He patiently listened to me and my car was taken in for a check. After a little while I got my update …

I have purchased a car from Anna Canning and she is a real star!!! There were some issues with the map update and she went extra mile to make sure everything to be as promised. She spent a lot of time to rectify the problem which should be …

Again, a great deal and service from Derek helping sort me out in record time. He knows his stuff and was on hand to answer any questions I’ve had from any of the cars that I’ve purchased from him. The after sales care has been excellent. I’d recommend him and the branch to any of my friends and family.

I just bought a car at this dealership. First time fully online. Good communication and updates all the time. Rares – thank you so much for your help and 5* service. Brilliant, professional and excellent service.
Thanks guys. 👍😊 …

The best garage I have ever visited. Amazing service and an awesome staff. This was the first car I have ever bought but the whole process from start to finish was straightforward and very easy. My Sales Executive, Douglas Campbell, was …

Always great service from AC Volvo. They keep you updated with text and email of all servicing and send a video of the work being carried out. Wash and vacuum included as well. Big thanks to Hugo as well who always gives great service and explains everything really well. Thanks again.

First time visiting a Volvo dealership and I was immediately greeted by such friendly staff who couldn’t do enough. Kelly in particular was fantastic. Friendly and very professional. She offered me a test drive on any model and was willing to part exchange at a very reasonable cost. Definitely recommend.

Excellent customer service all round from the great team at Aberdeen Volvo. As a first-time Volvo buyer, I knew more-or-less which model of car I wanted but wasn’t familiar with the myriad engine/trim options on offer. Sales manager Liviu …

I recently enquired about a Volvo V40 from this branch and after negotiating a deal i decided to buy. The sales person who done the deal was Kelly and she has been excellent throughout dealing with all the paperwork and arranging for the …

Thank you Kelly form Australia for my test drive the other day. You made me feel really comfortable and you clearly knew your stuff. You made the drive a very pleasant experience with your bubbly personality and great sense of humour. The staff were all lovely. I would definitely recommend Volvo.

Good experience buying a nearly-new car. Nothing was too much trouble for the staff, especially our sales representative Derek Wright. Very nice atmosphere in the showroom, everything well laid out, lovely premises opened in 2019. …

Really helpful. Just had the Volvo folks sorting out connectivity problems with the car. After me struggling with it for a week Derek Wright managed to resolve it in about half an hour via phone support. …

Just picked up a car from Aberdeen Volvo. Five stars to Mark Prati and the team for a very smooth hand over and pick up the new vehicle. Friendly and very professional. Also, was a lovely touch for the sales manager to come over and …

Went there to have my car booked in for regular oil/filter change under warranty. I was supposed to receive a confirmation for my request 3 days ago, because I requested it through the infotainment on my car and was explained that due to …

Had a great test drive with Kelly!

She was very professional and quick to answer all my questions and concerns, couldn’t fault her. Easy to chat to and definitely has the Aussie charm – asset to the company!

Do not buy a car from this branch or any Arnold Clark branch for that matter. The Consumer Rights Act 2015 which is meant protect customers in almost all purchases you make doesn’t actually apply to the sales men and women of this branch. …

The whole experience was great. The salesman, Mark Prati new his stuff and put it across in an informative but not pushy way. I did not feel pressured into buying anything but once I showed interest nothing was too much trouble. Bought a …

Was looking for a Volvo and was helped by Derek Wright, who couldn’t of helped enough. After test driving one of the cars I found it wasn’t for me, not an issue for Derek no pressure at all for a sale. I would recommend using Aberdeen Volvo.

Moved to Scotland summer 2018, and were in an urgent need of a car.
Visited a lot of dealerships before we ended up at Volvo Aberdeen
Just minutes after we arrived, we were met with a warmth and smile from Mr Mark …

Visited Arnold Clark Aberdeen Volvo after a letter advising recall to replace a fuel pipe in my model and year of car manufacture. This was carried out swiftly and efficiently while I waited. During this visit another fault was …

Had a fantastic experience using AC Volvo. I made an enquire and was contacted by Kelly later that day and not in a pushy sales manner at all spoke about the car and the car and model spec I wanted wast even on site but that wasn’t a …

Recently contacted Arnold Clark Volvo Aberdeen regarding a vehicle I am looking to purchase. Derek was especially helpful in providing the required details regarding the vehicle factory specification, much appreciated thanks again.

Was not expecting car wash, which was a nice surprise!

Volvo XC40. I ran into problems, and some confusion over the in car SIM, and connectivity with, Volvo in car services, Apps, two mobile phones and ‘Guest, connections (Hotspot) etc. …

Excellent service.
I just bought a used car from this branch this weekend. Can’t fault anything about the service, efficient without being pushy. …

Would like to say thank you to Kelly Cooper for all her help on my test drive. This was the best test drive I have ever experienced. Kelly was very helpful, calm and made me feel very comfortable whilst driving, she knows the in’s and out’s …

Just before Christmas I dropped in after visiting another dealer where I hung around 45 minutes to speak with someone. I got that annoyed having to wait I left and dropped into Arnold Clark in Aberdeen and was blown away by the young lady …

I recently bought a new Volvo V40. I received excellent sales service from Mark Prati. Mark couldn’t have been more informative about the car and the sales process. Mark was also extremely helpful in ensuring that I got the best deal for my …

We brought our car in for its two year service. Everyone was very welcoming and friendly and the work was carried out efficiently and within the agreed time. The car was gleaming when we picked it up and it was especially nice to be greeted by Nathan who sold us the car two years ago.

I recently bought a new Volvo v40 d2r . I have received excellent after sales service from Liviu. When I was looking for a car he couldn’t have been more informative about the different models. I told him what I was looking for and the car …

Had a great experience at Arnold Clark Volvo today. Took out a Volvo V40 for a test drive with Aussie Kelly and she was brilliant. She knew everything about the car and I didn’t feel pressured into buying it at all. Will definitely be back ☺️☺️

Bought my BMW from Aberdeen Volvo for almost a year now and everything was spot on so far. Salesman Liviu Bocancia couldn’t be more helpful, he made the whole buying process smooth and he even delivered the car himself to my home address as …

Derek Wright was outstanding in locating the exact car we wanted, it was a great deal and we are delighted with the car. We will return to Derek without doubt when we are ready to purchase another car. This is the second car bought from …

Popped in with a quick query on my key which had stopped working. Derek had sorted and back up and running in a matter of minutes. Thanks for your help!!

Always a warm welcome and first-class service from Liviu and his team, Twice now managed to fit me in on the day for a quick maintenance visit. Service team are always a pleasure to deal with from admin staff to techs. Keep up the good work 👍 …

Got a fantastic deal from Mark and David (Manager). They identified my needs and helped me get the right car for us (XC60). Aga showed her knowledge as she gave us a walk through of the car’s systems before we drove off. Within 24hrs of …

Our Volvo was serviced last week. Staff were very pleasant and helpful accommodating our request to drop car off the day before. We were kept updated on the service progress and car was ready around 3 pm as we had requested. Car was valeted and washed before we collected it.

Derek Wright really went above and beyond expectations, made the whole process very simple and stress free. I absolutely love my new car. Cannot recommend enough! Will definitely be back.

I have purchased my new car from Aberdeen Volvo. The service I have received it was 10 out of 10 everyone was very helpful all my questions have been answered. I highly recommend Aberdeen Volvo and I will definitely return there for my new car. Thank You Aberdeen Volvo.

Still trying to get problems on my new van resolved after 1 year.i would pull my hair out if I has some.

Used Arnold Clark Aberdeen a few times for car services, general maintenance and for buying our next Volvo. Cannot fault the service Liviu gave us when we were buying our new Volvo, he spent a long time with us helping us decide on the …

Bought a car from Kelly, great customer service! Recommend her a 100%. Unfortunately there was a fault with the car so had to hand it back. But Kelly went thru that with me so it was nice and easy.

Awful service from start to finish!
Took my car to Volvo Arnold Clark in Aberdeen for a service. I was advised that the car was fine but my front tyres needed replacement although they were 1.2mm …

Recommended ! Anna Canning did amazing job, sorted all issues.
Highly recommended her !

Great team very well managed, i myself had douglas help me but spoke with many of the staff including the manager luke and felt customer satisfaction was the main priority. …

Our Volvo car had an oil leak. Through the Motability Scheme it was to Arnold Clark that it was taken. Cannot fault the customer service and communication from the service reception and the workshop. They did a health check on the car …

Liviu at Aberdeen made the on-line purchase of my new car really painless; quick responses to queries and concerns etc. etc. The Click & Collect depot at Inverness equally good. All in, a good experience.

Very helpful and supportive in the decision making process. The tailored video tour was super and helped set things up before we arrived. We ended buying else where but not due to the service or help from the team here.

This week we purchased our second Volvo V40 through the Aberdeen Volvo branch and we couldn’t be happier with both the service we received and our new car. …

Absolute pleasure here at Arnold Clark Aberdeen Volvo. Sale manager Liviu went above and beyond for me I can’t recommend him and AC enough! Great service, trust and appreciation for what I was looking for. Refreshing! I’ll be sure to recommend them in the future!

Car was not washed properly after servicing

My first visit to Aberdeen Volvo dealership hasn’t been a positive experience. After friendly and polite approach from salesman Mark Prati and informative test drive with Aga, in terms of price negotiation, I have been approached by sales …

My daughter bought her Audi from here. She was treated very well and the process was fast and efficient. They had a product specialist show her the different features of the car and this was done very well. They even had the tank filled with diesel for her!

Very knowledgeable and helpful team test drive with Aga, and whilst I did not end up purchasing a car from here would recommend to others due to the assistance. The video message showing the car following my test drive was also a very nice touch.

service was done according to their time schedule with zero consideration for customer. Person dealing with was slightly arrogant and slightly rude. When I phoned to enquire re status of my car this person said they would phone back but never did. If u buy car do not take service plann matter how much they try to force you.

I had never heard good things about Arnold Clark & had heard about their nick name of ‘Arnold Shark’, and on this miserable wet sunday I found out why they aren’t a well liked company. Although I had seen many bad reviews & heard some …

Over the past years I’ve bought my cars from Oszkar at Volvo Aberdeen and it has been a wonderful experience, very professional, he knows the answers to every question and the right solution to any past problems with the vehicles. If you …

All I can say is well done to all the staff at Volvo Aberdeen, having been into another dealership and pretty much ignored even though I was very very interested in their vehicle. This was a great experience, a phone call or three to Liviu, …

A sales colleague approached me and gave me great advice whilst considering a new car. I’ve not bought a new one yet but the young lad called Nathan really helped me narrow down the choice to an S90 (Just need to decide if I want the r design model 😉 ).

Thanks to Derek for another car this will be sixth and I have always found Derek helpful and professional.
Any little problems Derek is keen to get these dings and dents sorted out to my …