Rybrook Chester reviews

Amazing experience from start to finish from Phil and the team. I’ve been a Motability customer since passing my test 18 years ago, so it was scary to leave that comfort zone, but Phil couldn’t have made it smoother or less scary AND I am …

I have just picked up my second car from Phil and he has made the whole process so easy and has helped me with any questions and queries I had. Phil has kept in touch with me every step of the way and ensured I was happy with everything. …

Bought a Volvo here recently particularly because the salesman David was very helpful. The whole process was impressive. Picked the car up, it was presented perfectly and the transaction was professional and friendly without being over …

Poor experience here. Purchased a 1 year old XC40 in Sept 22. At purchase agreed with salesperson that a few things would be sorted on the vehicle – specifically a paint touch up where there was a chip or two, some interior scuffing to be …

Had the upmost pleasure of dealing with David Lloyd-Williams at Sealand Volvo. The experience from start to finish was a happy, honest, honourable and uplifting experience. Well done David, the best car salesperson I’ve ever had to deal with. 😁 x …

I was travelling back with my family from North Wales to London on a Bank holiday Monday and ended up in a broken tyre where the recovery services dropped me at Chester Volvo, while the Volvo service centre was closed and I have to wait …

I’ve contacted Rybrook Chester to make an appointment for viewing of the car that I’m interested in and they made a reservation for this appointment a week earlier. At the same day when I am supposed to see the car, they did give a call in …

Excellent Showroom, good sales staff, excellent Service Department.
After Sales support has left me feeling cold.
When the car was delivered I could not get the car to connect to the APP, this …

As we were in the area we decided to call in to book a service and arrange a car for the day, The staff at the service department are always very friendly and helpful.

Looking at a Volvo SUV for my wife and these are the main dealers in the area. Greeted by a very pleasant gentleman who made you feel comfortable and then left us in the care of a gentleman who only started there five days earlier. Having …

I recently purchased a Volvo from Rybrook Chester through Sales Executive David Lloyd Williams. The overall experience was highly professional with a personal friendly approach. David has excellent knowledge of the products, is highly …

We recently purchased an XC40 from Phil at Rybrook Chester and he was a pleasure to deal with throughout. He was always available to answer our questions and came in on his day off to meet us when we came to see the car. Definitely the …

Called in too look for a used car, staff very helpful, we were able to look around the car we were interested in. The sales person arranged for us to test drive the car. We didn’t end up buying the car, we decided to wait a while. We had a …

I recently purchased a used Volvo from Rybrook Chester and i personally thought the buying experience was first class. …

I see other reviews regarding customer service at rybrook chester. In some cases the staff are overwhelmed with the work load. That being said I have had a few of my cars in with them over a 17yr period and the workmanship has never been in …

Excellent stock of cars and very polite and helpful I would highly recommend it if you’re looking for a new Volvo.

Waited over a week to book my car in for a service and to diagnose a fault (burning excess oil). The problem was diagnosed – a known XC40 problem requiring a ‘technical modification’. Waited further week and a half from diagnosis to …

Very professional and great service. The facilities here are top quality and the staff are lovely to deal with. Prices are reasonable too for a main dealer. We love our XC60

Absolutely outstanding service from
Phil and the rest of the staff, they taken great care of us and our newborn. No pushy sales pitches and arrogant personalities either! After visiting other dealerships we decided that Volvo deserved our custom, and will definitely be back in the future.

A really friendly car dealership. The staff make you feel important as a customer, even if you’re not looking at expensive new cars. Very well informed and very helpful. There’s even an area for children to play in while you’re looking at cars.

Really helpful staff. Absolutely beautiful showroom, very Swedish in its design.

We have recently bought a Volvo from David. David was very helpful and polite and helped us with any queries we had. David went the extra mile allowing us to pick the car up earlier than agreed.exceptional customer service received would …

We were very interested in the all electric range. Dan dealt with us, he was really professional and friendly, and introduced us to the C40.
Dan was very knowledgeable about this brand new car and he also arranged for us …

We recently purchased a couple of vehicles from David who was fabulous when helping us choose the perfect cars for my wife and I. We had visited other dealerships who offered the same vehicles but could not match the excellent customer …

Updated: Claire and Alan have turned a poor experience into a much better one. Thank you. …

I bought my Volvo V40 new from Rybrook Chester and I’ve just had my first free MOT from them. I can honestly say they are a very honest and professional company. I’ve taken my car to address some minor issues when it was still on the 3 …

We dealt with David Lloyd-Williams over 4 visits to Rybrook Chester as we made our decision to purchase a new car. At all times, he was patient, knowledgeable, helpful and approachable. He also didn’t put us under any pressure to buy and …

Purchased a V70 which had a recall for the seat belts, phoned on Friday booked in for Monday morning a quick 45 minutes later driving back home. Helpful staff comfortable chairs to sit on whilst waiting nice coffee, quick and efficient what’s not to like. Seats belts all sorted no more getting trapped in them hopefully 🙏 😬 …

Excellent customer service throughout. Currently undergoing a new showroom build so you can easily drive past if you’ve not been before.

Nice place, very clean and tidy but only issue I had was they couldn’t find a part I ordered and waited a long while before they actually found it. Thanks for a good service though

Just bought a V90 from David Lloyd-Williams at Rybrook Chester. From the moment we walked into the showroom David was fantastic- displayed excellent product knowledge of the vehicle & his customer service was superb, he genuinely couldn’t …

This was the only place I could find with the tool for the job. To be fair to the place, it was very clean and the best garage I’ve seen in terms of tidiness and methods. However, the service counter wasn’t great. I called 5 days in advance …

Hello
I have just purchased a 6 month old Volvo V90 R Design from Rybrook Volvo in Chester . …

Saw the car I wanted, walked in, spoke to David Lloyd-Williams and less than a week later picking it up. David is a great salesperson and explained everything precisely and correctly. Definitely 5* service. Thanks!

Recently had the pleasure of the great customer service from Rybrook Chester.
From start to finsh it was a much higher standard than all the other car dealerships we visted. …

Just bought my new car from rybrook, my sales person was David Lloyd-Williams, absolute gentleman, knowledgeable about product. Could have probably purchased cheaper but wanted piece of mind knowing the car has been checked throughly and have a comprehensive warranty to back it up.

I bought a used XC40 in mid January. The sales person, Phil Hooton, was an absolute pleasure to deal with. For once there was no high pressure selling, Phil was knowledgeable about both the Volvo range and the background of the specific …

This is not based on the friendly and professional service we received when buying the car. Felt welcome and valued so special thanks to Lee. Incredibly helpful and attentive. …

I bought a 3yr old V90 from Rybrook and gosh – absolutely the best car I have ever owned by a country mile. David Lloyd Williams helped me with my purchase and which was smooth and professional throughout. No selling, just helping – truly …

We have been dealing with Rybrooks Chester for many years and have always had excellent service. Have dealt with a number of members of the team over the years and this year we had the pleasure of being looked after by David Lloyd-Williams …

Just picked up my new Volvo from Rybrook Volvo Chester, the service from start to finish was exemplary, from the initial enquiry right throught to the handover you are made to feel special & not “just another customer”. I have had several …

Excellent choice of XC60s found the one I wanted at the right price, great service from Phil Hooton relaxed communication and no pressure from him to buy, gave me plenty of private time to look at the car inside and out and a private test …

Extremely disappointed with the poor service experienced today. Despite it taking many phone calls to arrange a Test Drive, I attended with my partner today as she was keen to buy an XC40. …

Found my favourite car here today, nice friendly dealership… waiting for info to be emailed hence not 5 stars as wanted facts and figures asap so i could work out what finance options i need to consider.

Customer service is very lacking, especially with the price you pay. No phone call to say car is ready and the aftercare left me regretting going to them in the first place. Went back as they offered wheel alignment but no paperwork to say it was even done. The one star will be for the car wash, it was alright.

I had my car serviced, I have been pleased with my experience. I can say that the prices are good for the work they done for my car also they landed me a car to use whilst they worked on mine. I do recommend for purchasing cars new and used also for servicing. I strongly recommend volvo chester.

Phil Hooton sold me my first Volvo, and it won’t be my last. He found just the care I wanted and needed. Saw me through buying it and even now, is there for me. I have had many cars over the years and variable levels of service and support …

Really positive experience. A warm welcome and great staff.

I recently bought a v60 from this garage and dealt with Phil Hooton. My experience from start to finish was fantastic, I didnt feel like I was getting the usual hard sell tactics and Phil made sure the trasaction was as smooth as possible …

Excellent service from David Lloyd-Williams. Helping select the right car with no pressure. Happy to recommend and Volvo have the models looking good to match the high standards. Thanks David

Excellent service Lee is a great sales man very helpful first class, First class service as always

David Lloyd-Williams was excellent providing knowledge and professionalism in a friendly manner that made the whole buying process an enjoyable experience.
I can recommend Rybrook’s.

David Williams – Lloyd the salesman
We bought a used Volvo today and received great service !
He couldn’t have been more patient and more professional …

Just bought a car from here. Genuine informative service. Felt confident in our purchase and happy with whole experience.

Took my 2014 Volvo V40 in to get an EML light diagnosed and a recall sorted at the same time, I dropped the car off on Saturday and found that I was given a high spec brand new V90 for the duration of the time the car was to be repaired, …

Great service from the Rybrook Chester team from enquiry to purchase to after-sale follow up. David Lloyd-Williams took the time to understand my needs, advise on the best options and then make the transaction process totally seamless. Nice job.

Absolute fantastic service went well out of their way for me want to say thanks to one of the member of staff there who was really helpful cheers Alan in service department A******

Took the car in for annual service and MOT test in October. Needed some work but nearly all major stuff was fixed under the warranty. Excellent service and cooperation from the service manager and sales staff.

Having bought two cars in the last month from Phil I can say it was a pleasure to deal with everybody in the branch. Together the whole team really made the whole process of buying a car the exciting pleasure it should be.

Wouldn’t bother. Can’t get any new cars this year, and even if they could, salesmen can’t give a final balance after part ex and everything else as “its too complicated” to go into. Sat down for quite a while and wasn’t even offered a coffee as other potential customers were…..won’t be revisiting.

Dealers totally RIP off, service is double the price of normal garage. Unfortunately I had to take my car here for faulty alarm as other garages couldnt do the work on Volvo alarm. During this work they found coil springs where snapped and …

I bought my car here and couldn’t have been happier! The salesman was friendly, knowledgeable and not pushy. After sales service was great too, fixing a small fault quickly and lending me a car while it was done. I couldn’t ask for more and I LOVE my new XC60!

Big thanks to the guys in the Service Department for getting my V50 car back roadworthy on the 30/10/2021. Got it fixed in time to get me back to the ferry and home to Ireland after a breakdown between Chester and Stoke with an injector failure.

Outstanding customer service, great mechanics. Paid more than I really wanted,but it was very fair. The car now runs better than ever!

Useless. Very disappointed with the sales advisers at Rybrook Chester. Visited the branch in July, left all my details and asked them for 2 quotes on a new XC60. One PCP and one PCH. Straight forward you would think. However, 6 weeks later …

We have worked with Ryebrook for a few years now with both new and used older cars, I have found their service exceptional, their effort to find the car you want at the price you want it very effective and their after car far and away the …

Never have I had such difficulties to try and buy a car!

First sales man took all info never called me back. Second sales man asked me to …

Went in for a test drive, came out with the perfect car. Rybrook Volvo Chester is hands down the best dealership we have ever been too, and that’s coming from someone who used to work for a dealer group. …

Really helpful, I was consistently surprised & impressed with how good the customer service was. I dealt with David and bought a v40. Definitely recommend this branch.

What a great Volvo dealership to deal with.
Luke in Volvo parts an excellent parts manager and he couldn’t of been more helpful. …

Good choice of cars to test drive and for sale.
Helpful staff especially Lee and Phil who assisted me.

Customer service very helpful very polite. I had a call back on my volvo v60 had a slight prob which they have sorted out thank you again to the guys involved with fixing it. And a very big thank you to volvo for lending me a curtsey car …

Really good, nice showroom, friendly staff and issue I took my car in for was looked at quickly

Nice selection of cars shame about the sales person. I had gone in with the intention to purchase a 6 month old Volvo XC90 with a px the salesman didn’t seem interested at all so I told him I would be back on Saturday with my family to test …

Brilliant place, staff greet you when you walk in and nothing is too much trouble. Would highly recommend this Volvo dealership and also Lee who works there.

Really well presented showroom, with helpful staff and some tasty motors.

Very expensive main dealer. Talk is suave but essentially they will try and find every single possible chargeable issue with your car during a service. Novices be very careful as you could be talked into spending large amounts of cash. The …

Had our car booked in for a service here and everything was very very good except the lady on the desk who initially ignored us queuing leaving us waiting for over 20 minutes she then told us we weren’t booked in but conveniently found our details when I asked to complain. Very unprofessional and uncomfortable experience

Recently purchased an XC40 from Lee. Very knowledgeable about the vehicles and specs available. Approachable and really helpful. Absolute credit to the firm. Completely different experience to Volvo Warrington who were dire! Thank you Chester

Had awful customer service from this establishment yesterday. I was lied to and ended up driving a 2 hour round trip to pick up my car for no reason as nobody had bothered to tell me that it hadn’t been looked at! I will not be returning …