Volvo: Arnold Clark Inverness reviews

So I found the perfect car on Auto Trader and phoned up straight away on the Sunday. 20 minutes later I received a call back from Stephen Scotford one of the used car sales guys. He said yes the car was still available which was music to my …

Visited West Brom branch on Friday to have a look around, we were greeted by a lovely helpful sales man – Pete. He was not pushy at all talked about what we maybe looking for and pointed us to where to look, and allowed us to look and …

Absolute shambles of a branch!
I found a car online which unfortunately was located here.
After almost 4 weeks of being messed about, not having my call’s returned, …

Pete Taylor at Arnold Clark West Bromwich is a fantastic salesman. As soon as we walked in he approached us but was not pushy but paid enough attention for us to want to buy from him. He was informative and listened to what we wanted. Thanks Pete we are so pleased with the car and your service. Amazing!!

Was really interested buying a certain car. So myself and wife asked if we can give it a test drive. We were both shocked when the salesman asked us “how likely are we to buy this car” he wanted us to give him a percentage on the spot. We …

Great welcome and purchase for me.

Thanks to Pete, really helpful and informative with everything that day. …

Thoroughly disappointed. I came to the West Bromwich branch on Wednesday 31st May so have my service and MOT. I asked the gentleman that checked me in to write down 2 queries I had about my car, he didn’t write them down but told me they …

Amazing service from the sales team, especially Alex who helped me with everything. Didn’t go in expecting to get a car but Alex helped and was patient. Nothing was to much bother. Quick turnover best service would definitely recommend

Was a brilliant sale from start to finish, Jay who sold me the car went through 3 different cars with me and didn’t rush the deal at all, I had one issue with the cars steering and he got it sorted and when I picked it up the steering was …

Pathetic customer service. I have a service plan with Arnold Clark and the nearest dealership to me is this branch which is an hours drive away. Due to the fact it’s so far away I took the day off work to get my car serviced and booked a …

Just brought my car today thanks to Davian. I’ve been searching for months but finally got the car I want. Really appreciate his help and how patient he was with me. Will defo come back when it’s time for me to change my car!

Went to just have a look around and Pete who initially greeted us, showed us around all the vehicles we was interested in, answered all our questions, was very patient with us and very helpful and in the end we walked away with a great car. Great service Pete!! 👏 …

We received great service from Mohammed Junaid (JD) a sales representative working at this Arnold Clark branch. JD was personable, knowledgeable and helpful. He helped my wife buy her new dream car and offered us excellent customer service, thank you.

This dealer is in with a few other dealers. I would say they have a wide range of cars for sale, from cheapish ones to expensive ones. I did notice a few cars which have had repairs or paint so be careful when buying make sure you do your …

Collected my car last week from Arnold Clark Westbrom. The service was great, initially I went for a browse and went back a week later after seeing a car I wanted online. …

Overall the experience was a waste of time. The sales assistant Manraj was eager for me to put a deposit down on a car , go through the finance agree a day and time for me to collect the car. For him to turn around 10 minutes before I was …

Ananda was very helpful when I was choosing my new car. Allowed me to go on a test drive, explained all the features inside and outside of the car. Along with this he also sorted out all the financial details. Very much appreciate the help that Ananda offered to me along with not rushing me into a deal.

Sales Advisor Davian, very respectful, relaxed sales advisor, sorted out a car quickly, efficiently, and good communication. Buying a new car should be fun, not stressful, and he made it just that. No pressure to purchase either, I knew …

Pete was brilliant , helped us chose our lovely new car, couldn’t thank him enough

Useless and complacent. Very upset by the continuous lack of customer service. Very good sales team but after you’ve got the car the service team and the rest of the staff are awful.

AVOID AVOID, was interested in a golf r and wasnt local, just wanted an enquiry and a lookover the car before i went to my local branch incase i seen anythin local and deal with my salesman that ive always delt with, after enquiry salesman …

I’m not very keen on Arnold Clarke as had so many issues with the Oldbury site ill never buy a car from them again, however my dad bought a car from the west Bromwich site we had a few issues but must say Junaid who’s very polite and has people skills deal with the issues, kept me updated… satisfied customer… thank you Junaid

Thanks to Mohammed Amin for helping me finance my new car and hooking me up with a cheaper finance provider. Great experience.

Thank you for your lovely service today! To all the Salesmen’s who helped my boyfriend picked up his car, we were great 😊 …

Bought car with 3 years service mot plan, on first mot service ,,Absloute rubbish, didnt change any filter , left oil filter seals untightened , if i could give 0 star …

Picked up a Hyundai i20 from here. So far so good. 10/10 customer service from Junaid 👍 …

Great service from Mohammed Amin- very personable, great knowledge and went out of his way to make sure we were happy. Definitely the person to visit!

I would recommend Arnold Clark for Customer Service and service of my car, I was notified at each stage by telephone and om very happy with the service given

Absolutely amazing customer service from Mohammed Amin. All sorted quickly. All details explained. Good sense of humour.
New car was prepared to the highest standards. …

Awful customer service, don’t return calls or emails. Thankfully my car was transferred to another branch who were amazing

So happy with my new car, Davian was a pleasure to deal with from start to finish and was not only welcoming to me but also my partner. Davian kept everything so simple for us he asked me exactly what i was looking for and what my budget …

Tried to purchase a vehicle back in 2016 even paid a deposit. They then sold the car and wouldn’t return my deposit. Had to take it up with head office. The manager at West Bromwich was an utter miserable individual. They quickly sold the …

TERRIBLE!
They promised me to send the part which I think cost less than £10. It’s four weeks now, i haven’t received that part and not even my log book. …

So far so good with this branch, bought a renault capture last october and although there were a few issues with the car they were sorted out very quickly by the service department and the car has been top notch ever since. Went Saturday …

Wish I would rate this place lower. Scheming salesmen trying to desperately mis-sell anything they can for extra commission. I tried to make an official complaint but the showroom’s management blocked it. Avoid Ryan.

Could not recommend enough!

Davian is an asset to the team. I’ve purchased 3 cars off him myself and my …

Professional trustworthy patient and knowledgeable service. I strongly recommend Sunny Rall

Pete. First class service. 100% recommend. Top chap

You have the most lovely member of staff by the name of Sue who’s customer service was amazing. She was attentive and took the time to have a lovely conversation with me and even though it was coming up to 5pm on a Sunday she was still …

Good range of cars at various price points, must admit prices for used vehicles have increased. Looks as if you have to allow £16K + these days to get a decent car. There are plenty of cars on the road purchased from Arnold Clark so they must be doing something right?

Typical pushy salesman tactics.
Would stay well clear of this branch. We’ve brought from Arnold Clark multiple times, and had a great experience last time so thought we would return. But …

The staff here are very helpful and not intrusive when looking at the vehicles

After many years of buying cars off arnold clark….ie over 20……I found the perfect car for me.so put my deposit on the sale…after 3 weeks of waiting. I phone up.only to be to that my car had to go to the .auction and I would get my deposit back that was a week ao..Where’s my deposit money….very bad service….🧐🧐mr c Baggott …

I have been here for 3 cars now.
The latest was with the salesman Davian, he was absolutely amazing from start to finish. Got my new car delivered from Shrewsbury quickly and sorted everything …

Terrible communication and customer service. Once they have your money they don’t want to know. Have been promised calls and emails back from the manager but they are just false promises. 7 days after having the car it had big problems and …

We had a great experience. Having seen a car on the website, we went to West Brom, to take a look, at it, but unfortunately the car had been shipped to Scotland, for a sale which had fallen through. Paul Hoult, our salesman, was very …

Hi I bought car yesterday I was happy with the the sales man Carl Jones very nice and polite sales man and helpful with all details of car and finance and with no pressure in to buying and the manger was a nice helpful person .

AVOID AVOID AVOID
I was looking to part exchange my vehicle, spoke to a man in sales who very obnoxious, rude and egotistical (typical car salesman), told me I was dreaming about …

Selling back our car to Arnold Clark was a very smooth and easy process. Chris who looked after our sale was very efficient, he inspected our car, took all our paperwork, valued the car and within 30 minutes gave us the price for our car …

Sadly I cannot leave 0 stars.

Sale went through really quickly and smoothly then all the problems started. …

The sales part was quick and painless, however, the trouble started 3 days after picking our new car up. The cars engine management light came on and the car went into limp mode. I plugged my own OBD code reader into the car and discovered …

me and partner had a fantastic experience staff very helpful and listened to our needs thank you personally to mo and Kam for looking after us also manager aaron all very helpful and customer driven
we love our new car thank you west brom branch

Always good service. Manraj was and always is fantastic at his job!

Absolutely shocking branch

Bought a car in November still waiting for Spare key. …

If 0 stars was an option we would 100% choose that. Bought a car from these over a year ago and since the day we took it there’s been nothing but issues. Chasing these guys to fix is a joke. We have bought it in so many times and took it …

I’ve not long bought my 3rd car from Davian Stewart. He is always honest with me about which car will suit me best and takes his time to ensure the buying experience is stress free and smooth. …

I would give this company -100 stars if I could. They sold me a car but whilst it was repainted, they forgot to replace the car’s logo. I have called too many times and each time I am told that the logo has been ordered!! I then submitted …

Just sold our car to Arnold Clark West Brom. All I can say it was painless. The staff was friendly, they honoured the price quoted on the site plus an extra £750. Arnold Clark beat other well know companies by over £1k. Thanks

Disgraceful customer service and product sold on false pretences. Purchased a white Mercedes GLC (reg MK16 TZV) on the basis that all work should have been done prior to it making its way up to Glasgow. Car finally arrived after 3 and a …

Highly recommend this branch of Arnold Clark , after buying my 3rd car from there. I have to give the sales man and the company 5 stars. Due to the service I received from here I have recommended quite a lot of my family here who have also …

Sales representative Davian Stewart from start to finish got the vehicle that I needed. He was polite, upfront and very efficient in settlement of purchasing my chosen vehicle. I recommend Armold Clark West Bromwich.

I had a great experience when purchasing my first car. I got help from Davian and he advised me on the best car to get due to my circumstances. He was very honest and explained it to be so that I was able to understand the process and …

Sandeep is brilliant! I cannot recommend him enough as he is a genuine and honest guy. I have bought a car recently from him and the service was great he made the process smooth and simple with plenty of useful advice throughout. The other staff at Arnold Clark are also very helpful.

I can highly recommend this branch. We had a breakdown and had our car taken to this branch for repair under warranty. Bradley was amazing dealing with everything and keeping us updated with information. The repair was dealt with in a very …

This has to be the best service I have ever had from a car dealer. Gavin Hinchley was exceptional, getting me a good deal on the car I bought. All the other staff were friendly. They went out of their way to get the car delivered to my …

Picked up my Ford Focus from Arnold Clark on Monday! When we walked on site at the weekend to find a car Davian Stewart was on hand and guided us through every step of the way! Bubbly and friendly demeanour and knowledge of what cars they …

Absolutely terrible WILL NEVER USE THEM AGAIN.

Currently going through customer service to put a complaint in regards to the …

I have nothing but praise for this dealer. The salesman (Davian) gave an excellent and honest service. All my questions and doubts were put to rest very quickly. The paperwork process was lightning fast and I was able to pick up my new car …

Usually fantastic service, although on this occasion they quoted a high price for a new air filter that wasn’t even needed.
UPDATE: amending this to five stars as the service manager called me to explain …

I purchased a car in December. Not impressed so far. Booked in to be fixed for a second time (First time was just a car wash and told parts ordered) was booked in from purchase so parts should have already been ordered. *UPDATE 1* Car been …

Have had the car for just over 2 months and we are very pleased with it. Some of the salesmen can try to pressurise you, but overall service was better than we expected and the car and paperwork were very well presented. Would look at them when we come to change this car.

Had my car serviced and MOT’d by Arnold Clark a few weeks back and the service I received from the department was fantastic from the moment I left the car with them, from giving me a free air freshener and complimentary car wash after the …

Arnold Clark set the bar across the board for a perfect customer service experience. From the moment I walked in Davion was responsive, extremely knowledgeable not only about the vehicle but in guiding me through the entire process. Davion …

had a really good experience from Start to finish last Saturday when we decided it was time to change our Car .
from the minute we arrived on the Forecourt we where politely asked if we needed …

Bought a car here at the beginning of the year and love the car. Was a decent price. Staff member Harley was brilliant. Out of all the various garages we went to Harley was the only one that came out to show us the cars in the rain. Harley …

I was a bit weary dealing with big companies. Dealt with a salesman called Andy who made me feel at ease. Felt quite welcomed and not too pressured. Andy checked asked all the right questions on what I wanted. I felt like a valued customer …

I had the most fantastic service. Andrew from the West Bromwich branch with his professionalism made my experience for finding a new car one of the most memorable experience. I have never met an individual that shows so much dedication and …

Bought car from this store under high pressure sales tactics (someone currently on test drive, might leave a deposit, will most likely be gone by the end of the day etc). …

Got a car 6 months ago (January) within that 6 months the accelerator pedal has failed and now the car is over heating. Just checked the service manual and it was stamped but not signed. What kind of faulty vehicles are you giving to people?

Hi my name is bola Dauda I am a customer at Arnold Clark I have always felt with davian stewart this man is a absolute credit to people in general and to arnoldclark he is absolutely amazing a good hardworking clean kind friendly young man …