Volvo Cars Central London reviews

We had a difficult experience buying a used car with Volvo West London, but their manager has reached out to make amends, which has massively restored our trust. …

This was my first time buying a brand new car and wasn’t how to go about it. Vicky was really helpful and friendly and she helped me overcome my shyness & social awkwardness. The options were a little overwhelming but she really helped simplify it and made it quite an enjoyable experience. I can’t wait for my new car now 😁 …

Brought my car in Thurs AM to Service Dep’t to check on a few issues, was advised it may be in for the weekend, they would let me know. Received no notification, so I called end of day following Tues, only to be told it will ‘get looked at …

Unfortunately not a good review. I have had previous experience of Volvo West London which has always been fine but my recent visit has not.
I dropped my vehicle off for a routine service and one minor fault at 0830 on …

I have to say what an amazing service I received from Victoria Williams. She was diligent in her replies to my many questions and extremly knowledgeable. She had patience and understanding when I wasn’t able to make a decision and truly …

Kartik was the ideal person you’d want to have as an ambassador for Volvo while hading over the keys to a new vehicle.
I’ve had experiences in the past when as soon as you have signed for a new PCP …

We made an appointment for a test drive but when we got there we were told that we could not be insured because we have a US driver’s license. They were nice about it but that doesn’t really help us. We did not have any issues at BMW in getting a test drive.

The worst customer service ever I seen in my life, uesless lady full of bad attitude ,speaking over you without no reason

Excellent advice and service from beginning to end from Victoria. Felt very well informed, rather than rushed / pressured like in other dealerships. We really appreciated being provided with impartial facts and the space to make our decision as to which car to buy. Thanks for all of your time and help.

I recently bought my first Volvo from Endevour Volvo Cars and the experience couldn’t have been better. Kartik Joshi was fantasic in explaining all the options available and helping me find the right model for my lifestyle. The process was …

Thank you Ryan Crawford, Sales Executive, for your assistance in our recent purchase. It was a pleasure dealing with you, the process was so straight forward from choosing the right car for our needs, through to payment and collection a …

We have recently visited Volvo for a show around and saw the XC60 and I must say it’s an amazing car. All thanks to Shamack he was amazing and very professional in his service… and there you go we bought the car..Thank you so much!!! Excellent customer service!!!

My car was taken in for service today. Terrible communication, have not had anyone calling me to give me an update. I have tried to call at least 10 times but nobody answers. I’m assuming my car will not be delivered back now as it is now …

From setting up a meeting, having a test drive, being taken through all the options, placing an order and the comprehensive handover process the service was exemplary and I would recommend Volvo West London without hesitation.

Asim was our sales person and was polite and informative. Never pushy, and literally gave us a far more pleasant sales experience than I’ve been used to with car sales. Would happily recommend!

I purchased a V60 hybrid from Horton Cars around two and a half years ago. The whole process was made incredibly straightforward and stress-free by them – and I am very happy with the car. As I live in London it was impractical for me to …

Great service from Harj at West London Volvo when purchasing a new car. Very helpful through the whole process, finding a car that met all our requirements and answering all the questions we had.

Originally entered a PCH agreement on an XC60 in 2019, and was very happy to return to Endeavour Volvo Cars in 2019 to purchase an XC90. Kartik Joshi the consummate professional – process couldn’t have been smoother.

I am a disabled customer with multiple physical and mental disabilities.

Due to the shocking service and treatment I have received from Volvo over the …

Horrible service. Despite booking a month in advance for annual service and MOT, vehicle is still not available after staying overnight. Despite numerous calls and voicemails, nobody calls back with an update and when you are lucky enough …

Excellent service. Always supportive and helpful. The car is amazing, the aftercare has been great. I would highly recommend. A huge thanks to Kartik for being so patient and helpful throughout.

It was a pleasure to deal with the staff at Volvo West London. Asim was very helpful in figuring out my requirements and helped me buy the perfect car for me (C40). …

Kartik was brilliant! He was so helpful and knowledgeable. We’ve had issues with the sales team here before but looks like Volvo West London had turned it around!

Excellent service from all at Volvo Cars. Had to change a service appointment at short notice but very accommodating. Car was booked in quickly, great communication about pick up and customer service was excellent. Christian was very helpful with all paperwork and book in/out. They even look after your dog 😉

Shehz Siddiqui was truly amazing, he knew what I was looking for and found me the perfect car and managed to get it for me. …

Had a great experience with Volvo, really well looked after by Asim Iqbal. He immediately assisted me and worked me through car options in a thorough and humerous manner. …

Just bought a Volvo XC40 from Endeavour Volvo. The salesman Przemyslaw was super friendly and knowledgeable and professional. Did I mention great coffee too?
He is hard working and doesn’t miss any details and made sure things happened as promised. All this made the complex process easy. My wife and I are very happy to recommend.

I visited volvo west London to buy a xc60 inscription Pro fully loaded. I didn’t want to spend more than 50k and wanted a vat qualifying vehicle. After a chat with the sales man we looked at some cars online, then decided on a 2018 r design …

My wife and I had a very positive experience buying our car from Asim Iqbal at Endeavour. He patiently explained the options for our budget and our needs from a car and was never pushy in his sales pitch, allowing time for us to consider …

Very happy with both the car and customer experience I got from Wes Duff, he helped me get exactly what I was looking for! …

Today I had one of the worst experience within your Volvo west London team.
I suggest to provide more trainings to your staff regarding customer service.
I took day off from work to attend my appointment. I waisted two hours one the …

Had to buy a car at short notice. Henor bent over backwards for us to find the right model, colour and price in just a few days. Delivery and handover were impeccable. Minor queries post sale were resolved. I have to say I am more than impressed with the service we received.

I visited the Volvo west London to purchase my new car, and the service was truely amazing second to none. Victoria was extremely helpful and insightful. I will not ever go anywhere else to purchase a car again. I will be recommending to all my friends and family.

I go there periodically for servicing my car and the mot. Their services are very respectful and carefully done in a professional manner. I love volvo Chiswick

I had previously written a great review about Volvo West London based on my experience.
However, in light of recent events my opinion has altered to say the least. …

Excellent service from Martin, at Volvo west London. Informed and detailed advice without pressure and a sound knowledge of the cars and services, friendly and professional. I would thoroughly recommend Martin and the Volvo West London …

Lost what they used to have.
I had originally given them 2 stars but on reflection felt 1 was probaby more appropriate as, despite emailing customer services, I have yet to have a reply. In …

Shehz,

On behalf of my husband and I we thank you for helping us choose our new …

Although I found the service at West London Volvo awful every time I come in for a service in so many aspects that I decided I would not return to Volvo West London, I found Asim Iqbal on the sales desk very helpful and I highlight recommend him if you want to buy a car. Then you can get it serviced elsewhere : )

Brilliant customer service and I was kept well informed with the progress of my service and mot. The car was valet too, all in all great experience.

Grant at West London Volvo has been very professional and made buying our car smooth and we are extremely happy with our XC40.

Had a great experience buying my new car, with the amazing help from Asim, couldn’t of asked for better service, Would definitely recommend coming here.

I left the car for the yearly service on Wednesday morning and they said it won’t take longer than one working days to be done, if it doesn’t have any major problems. The car was absolutely fine, except the front tires, which needs to be …

Brilliantl experience with Volvo west London. Kartik Joshi has been amazing in the sales process. He disambiguates the jargon, advises clearly. We were kept updated of the status etc.

Poor customer service. Reception never answer the phone, and when you speak to them in person, they have school leavers working as reception staff that don’t know what they’re talking about. Maryam was unhelpful and should learn basic customer service skills before dealing with customers

Best service ,quick and on time car is fabulous very high tech feeling like I am driving a tank with kids behinds and good torque….thanks again Volvo especially the salesman kremeski.
see you soon of course .

Excellent experience at Volvo West London. Thoroughly looked after by Jordan. Would and will recommend this dealership. Really impressed.

Just had 2nd service done, friendly and informative staff. Excellent work in regards to customer safety and practiise social distance, hand hygiene and face mask policy. …

I’ve just bought a XC40 which I’m very pleased with.
The service from Endeavour has been brilliant. Joanna looked after me and helped me choose the right car for me and arranged a test drive so my family could be …

I dropped in my 16 plate XC90 for repair through Volvo assistance breakdown cover, at the beginning they are reluctant to accept my car saying for whatever reason my car doesn’t appear on their priority list but eventually I was informed by …