Doves Horsham reviews

I have just today completed my third vehicle purchase from Doves in Horsham. Conrad and his team of Andrew, Ben and Jack could not have been more helpful in making the purchase painless and easy. …

Amazing customer service. Would definitely recommend this establishment for anyone who wants their car handled with care. …

I thought Ben was great, he is a real asset to the team. You can tell the show room values their staff which then shines through to the customer. Very well done for a great customer experience, I will be returning to see Ben for my next …

We recently bought an Audi Q3 S Line from Doves of Horsham,
The level of service that we received was 2nd to none.
The car was delivered on time , went through a full service and had some body …

From start to finish the Doves Horsham team were fantastic. Having found the XC90 on Autotrader, I spoke to both Nigel and Brett who kindly provided me with a detailed overview of the service history and added extras. Due to the current …

Disappointing. We bought 2 cars from Doves in the last few years. No problems with the cars and their service was good when they were taking money from us. They recently contacted me stating they may be interested in the Volvo I bought last …

Thanks to Doves , Horsham for their great service in helping me part exchange my car and purchase a new one, special mentions to Ben and Conrad who helped everything run so smoothly in this process, very thorough and friendly guys, thanks again!

The most wonderful second hand car buying experience, no hassle, complete transparency at all stages of the transaction and fantastic customer service.

They recorded a video of the status of the car, wheels and brakes, very helpful.
The service was done very quick and clean, putting some plastics on your fabrics …

I could not be more satisfied with my purchasing experience. Everything was clearly explained and the test drive covered all aspects of the vehicle. I have recommended Doves to my neighbour who are looking to replace their XC90. Conrad took extra special care of us and personally delivered the vehicle. A true Gentleman.

Cannot give too high a recommendation. The whole car buying experience a joy from beginning to end. Very attentive. Very helpful. Very straightforward notwithstanding the fact that we are at opposite ends of the country. They cannot do enough for you. How service should be. Oh and excellent value!

Truly first class service from start to finish. Ben Hulatt-Simcock; extremely helpful, knowledgeable and friendly – not at all ‘pushy’ as I’ve experienced from others! Delivered by Simon, again, very professional and friendly. Further calls …

Bought an approved used car here very recently. Service was top notch. The manager, Conrad, was most professional, helpful, and sorted everything out in a friendly efficient way.

Booked a land rover sales car in with me for some investigation never bothered to pay my invoice after chasing sanjay for nearly 5 months issue is now resolved thanks to the new service manager Jamie weir thank you for getting on top of this and getting it sorted

I had been searching for a new car for some time, and had a varied experience with many car dealerships, but the team at Doves Volvo Horsham were superb. …

Faultless service: Excellent service and professionalism from start to finish. The sales person was knowledgeable, genuine and really a great person that purchasing our car was such a pleasant experience. It’s our first Volvo and we are …

The whole team at Doves made the purchase of our new used car such an easy & pleasant experience. No pushy sales talk just friendly & knowledgeable staff. Ben (Hulatt-Simcock) is a lovely young man to deal with. Very patient accomodating & …

Conrad Baines could not have been more helpful and attentive in sourcing a car which meets our requirements. He leads an excellent team who follow Conrad’s example of putting the customer first.

Incredible team of highly efficient people. We loved dealing with Brett and his colleague, Denise. Denise managed to turn the payment around for us through what looked like impossible hoops, taking her own initiative to do so and staying …

From viewing the car on the forecourt to a test drive and final handover we received very friendly and professional attention. Aiden Howell was there to answer all our questions from start to finish. Buying the car was a very pleasant experience and we are well satisfied with our purchase.

Thank you to Brett at Doves Volvo Horsham for his usual professionalism and excellent custom care. Always a pleasure to be looked after by Brett. Thank you to Erik too for a great hand over the day we collected our car. Highly recommend.

We took delivery of our lovely Volvo XC40 on Saturday. The experience was a pleasure from start to finish.
The garage were happy for us to spend plenty of time test driving the cars we …

Bought a Range Rover and I have to say I am extremely satisfied with Erik Van Mol service. Would absolutely recommend this dealership and easy to deal with. …

Can only say positive things about this sales team and service team. We looked at a car with them a while ago and the salesman was incredibly helpful explaining all the different finance options. …

Excellent service. When I decided the car I wanted the best deal I could find was at Doves which just happened to be 450 miles away. Obviously my first question was can you deliver? Erik whom I dealt with throughout the transaction assured …

Fantastic service from these guys from start to finish, never had service like this before when buying a car. Would highly recommend.

Andrew was helpful and friendly. Made for a really nice buying experience.

I purchased from doves 5 years ago and they made us feel special immediately. The service since has been top rate, much better than other dealerships I’ve had contact with. I’ve been back each year for servicing and they have maintained a …

Hugely impressed with the service and care we received from all the people we dealt with at Doves Volvo. Since this was a new car and an expensive purchase we took our time and it was never an issue. There was never a hint of pressure, just …

Great service from start to finish. A very friendly, professional team who explained the entire lockdown “click & collect” process of part exchanging our car for a Volvo XC60. We have never owned a Volvo before, and Nigel and Brett went to …

Thank you Nigel, Lewis, Denise, Amanda and the team at Doves Horsham – excellent service from start to finish – lovely new XC60
(?spaceship?!) but its the people that matter most of all – v much appreciated.

Contacted the Service Centre for an intermittent fault with the car. They did extensive road test but the fault would not reappear, However, they found a software update available which was downloaded. Hopefully, this has solved the …

Great experience. Extremely helpful team, it was easy to book my car in for the work needed. Very satisfied with the quality of work carried out. Helpful and friendly service. Would highly reccomend using Doves Volvo Horsham.

What a service…. professional, super efficient, informative and accommodating. I cannot rate them highly enough particularly Joey, Jack and Denise – thank you so much!

Excellent service again just as it has always been over the last 10 years I have been using Doves Horsham. Consistency of service quality speaks volumes for the firm and its staff.

Have just bought a new Volvo XC40 from Doves Horsham where I found the service and customer care to be excellent. There was also very good service from their Croydon branch, which is where my initial enquiry was made. I look forward to continuing good service as they look after my car in the years to come.

Excellent service by all staff at Doves of Horsham. No issues whatsoever. Would highly recommend using Doves Volvo for car service and indeed for buying a new or used car. I have only had a Volvo for a year after being with Jaguar Land …

As with others, the problems started in just trying to book a service and getting someone to call me back! The service I received has been the worst from any garage, including non-dealerships. In the dealership itself I got lots of “I don’t …

Getting your vehicle serviced at Doves is an experience to be relished – you have the option of a replacement car, a constant supply of hot and cold drinks and a viewing point should you wish to see what is happening to your vehicle. …

Very disappointing experience. Visited the sales department December 2019 to change my car. Waited for 20 mins without a single sales person acknowledging my existence or asking me to take a seat and wait. Drove to Guildford Volvo and …

I’ve only used them for servicing, but that’s not been a great experience. Told to leave my car key in the yellow sand bin (no key safe), courtesy vehicle never been available, and a tyre change that ended up with damage to the wheels paint …

I recently purchased a new car from Doves Volvo Horsham. Nigel Livingstone was very helpful and kept me updated regularly throughout the process from start to finish. When I collected my car I felt like a VIP. Since purchasing my car , the service team have been equally helpful and professional. I feel like a valued customer.

What a horrific service from start to finish. So first issue was getting someone to call me back. I ohined with my fault on a Friday, jast twice before having to phone Volvo customer service the following Thursday to see what was happening …

Had a common fault with my rear door on my V40, which needed to be attended to by a Volvo specialist. Doves was local and very easy to contact, no long waits on hold! …

Gone down hill. False claims of works required.

I bought my car from this garage and return to keep the service and MOT history …

Having bought a Volvo XC90 just over a year ago I would never buy another one. Primarily because of the dealer network. More specifically Doves Volvo Horsham. Their history of service is a catalogue of disasters. The most recent one is what …

I had an emergency appointment at Horsham Volvo due to a failed boot switch booked for me by Volvo, East Greensted. Despite my late arrival due to road closures, I was greeted by a friendly staff. It was a busy morning in the shop and I had …

What a pleasure to deal with DOVES of Horsham! This is the best dealership I have ever dealt with in over 40 years of buying many cars. Although the car I bought was a second car for me which did not cost very much money, all the staff …

Car taken to Doves to replace auxiliary belt tensioner due to a design change resulting in a specialist jig required to drill a new hole for the tensioner. …

I bought a S90 recently. The salesperson was very helpful and said I could return any time to clarify any of the car’s functions. My car was part exchanged and the buying process went smoothly. The S90 a great car to drive, incidentally.

I thoroughly enjoyed the whole experience of purchasing my Volvo XC60 from Doves of Horsham. I was made most welcome all the way through – even tho’ I turned up in scruffy clothes and daughter and grandson! Both Charlotte and Henrik were …

Bought a Volvo V90 R Design off Nigel Watson at Dove’s of Horsham. Very pleased hand-over of the car by Nigel and the car itself. I have no hesitation in recommending this dealership.

Doves did a great job on our car and, with the job running behind schedule, covered a potentially tricky situation (where we needed transport) extremely swiftly and with genuine concern for the potential disadvantage the over-run on repair might cause. Great customer service – thank you!

Excellent service from Doves Volvo Horsham – easy to arrange date of service, collection from and return to my home. Video explanation of what had been seen and done for the service. Good telephone communication with the staff. No complaints at all.

James Farrow went above and beyond for us. We purchased the car because of his impeccable customer service skills. He is so likeable and aprrocable. We were made to feel so special. The car is sensational and we will continue our service with Volvo for years to come. Thank you James and Volvo.

Took in a V50 for a series of warning lights. Asked them to look at this error ONLY. Instead they did a complete ‘complimentary’ vehicle check. Stating that the vehicle needed £800 + worth of repairs. I assumed this was to fix the problem. …

Recently purchase a used XC40 – Great service, informative and answered all questions and queries but no high pressure sales. Very good test drive that was helpful and enabled a good review of the car. Formalities clear and easy to follow, good communication and thorough handover when we picked up the car. Thank you

I’ve never encountered a Sales team (and I’ve had help from them all at Horsham) that try so hard to get it right. I needed to exchange my Xc60 quickly and Stuart really listened to my needs and swung me to consider a completely different …

After sales is an after thought.

I bought my XC60 a year ago and the brand and product sell themselves. I …

It has been unusual times during the Covid 19 outbreak so delays were to be expected and overall we were very pleased with the service we received from Doves. Nigel Livingstone was excellent keeping us informed and during the handover …

I owned a Volvo V40 for 21 years. For the last 7 years it was carefully maintained by Doves of Horsham. In that time it never gave me a moments problem. I was well advised on wear and tear and all workmanship was carried our to a very high standard. I felt I could rely on them.

Nothing was too much trouble from start to finish, all questions answered extremely quickly and offered pickup from the local station if needed which was a nice touch. Poached a customer from going to main dealer skoda due to the customer service alone from Nigel.

Comment:
I wanted to downsize from one splendid car (XC60) to another splendid car and set some parameters which I thought were totally unachievable. Less than a week …

Just changed my 2010 C30 for a new V40 Momentum D2. Service from the team at Doves Horsham was outstanding (as always). …

Experienced, courteous staff and excellent service.

Outstanding service from a very friendly and welcoming team. From our initial enquiry through to taking delivery of our new car, we could not fault the service. No hard sell – just a relaxed and professional experience throughout. Highly recommend!

Our first experience of Doves, Horsham. A standard service and MOT was booked in, received, conducted and finished very smoothly within the expected time scale. A dedicated Service Co-ordinater organized and explained everything done plus …

My car was collected from home and returned after its service. All my comments were addressed and I was kept fully informed throughout the process. My only criticism is that the car was not cleaned, as with previous services. In fact the interior of the car was very dirty with boot marks.

Proper customer service. Very happy with this place and would absolutely recommend to others

I have recently purchased a Volvo XC 90 through Doves of Horsham and have found the purchasing experience to be very informative and also both Amanda and Nigel were very knowledgeable and through in the handover process. …

A pleasant, not at all pushy sales approach which met all requirements and delivered a new Volvo that met all expectations. The hand over was well managed and my wife liked the flowers and prosecco (even if she was disinterested in car!)

Ben Senior & Ben Junior ..new kid on the block,
Management please note that you have made an excellent choice in your staff placement @ DOVES Horsham. …

Doves of Horsham were exemplary throughout the whole process from initial contact by phone to collection of my new car. James Farrow in particular was an excellent ambassador for the dealership and brand and I would not hesitate to thoroughly recommend this dealership to anyone wanting a Volvo.

Lewis and the sales team were both helpful and knowledgable.

I have had some teething problems with my car but the staff at Doves Horsham …

Nothing was too much trouble for Michael Bryan, he made the part exchange and purchase a very pleasant experience. I would also like to thank Lewis for working hard on finance deal. I would not hesitate to travel out of my way to use this dealership again.

Went in for a wee look at a V60 and ended up getting my V60 R-design D4 and it is awesome! Very helpful and friendly staff and were very happy to help when I called back in with a few queries. Certainly recommend. Ryan and Lewis were both particularly helpful and friendly.

As always we couldn’t ask for being treated any better at Volvo. Nigel Livingston and Lewis wills go above and beyond to help get us what we wanted from a car. And nothing has been too much trouble from first purchasing the car and collecting on the day we wanted.

recently had our v40 serviced at doves.
on arrival I was offered a hot drink and was made to feel comfortable and relaxed in the showroom. …

Good staff – sadly in the last year prices seem to have increased significantly- last service I had done at main dealer – for an inspection they want £180 🤪 …

Sanjay is a conman. Would charge you 3 hours labour if it’s a 1 hour job.