Waltham Abbey Leisure Centre reviews

I would love to add 5 star but only reason I didn’t because the flor in studio1,2 usually dirty. However the gym is lovely and I enjoy the classes.

Freindly staff, clean facilities. Loved the steam room n sauna. Cant wait to come back. Ask for Jodie she will figure the best membership that suits you.

My son swims at the leisure center and its not close to my house but I prefer to go here as the swim staff are excellent and push thr kids to learn. They are professional and keep you informed along the way. The changing rooms are always clean.

Fairly new complex, with lovely staff. It can get quite busy as there are swimming lessons and other sessions for the teenagers who sometimes hug the equipment in the gym. This can be frustrating as most time they are chatting and not using …

After years of membership, I asked for a new card as mine broke over time, I was told there was a £5 charge and when I said that we had been members for years and have never lost it before a young girl called Amy, full of attitude said …

Travel 30 mins to get there but so much better than Southbury Leisure centre which Enfield council have left to become run down. No lockers, filthy pool. Disgrace. Waltham Abbey is well run

Such lovely welcoming receptionist I take my mum to bath here weekly she’s disabled they are so lovely here well done ladies a great asset to the company especially a young lady with dark long hair she’s the best sorry don’t know her name normally on reception

Friendly staff, thanks to Jess she was lovely helping me, affordable prices, the main pool water is slightly warm which ensures a comfortable swimming, tha main pool has different levels of depth, lots of space in changing rooms, shower and lockers!

Fantastic team member helped get us signed up for the £30 monthly deal with all facilities included classes too. Can’t wait to try it out

Beautiful, welcoming, professional and super friendly staff. Philippa was so good, welcoming us warmly and taking excellent care from beginning to end.

Fabulous staff! I left my phone in a changing room, it was handed to reception and was able to retrieve it! Thanks guys 😄 …

This leisure centre has good facilities when maintained. Management say showers parts/maintenance is done by a third party hence why repairs take a long time in getting repaired. …

I went there for the HUB….to get help for my housing benefit ….it was my second visit ..I found all staff so helpful …thank you Debbie ….I feel so much better now .xx

Clean and tidy. Friendly staff. I think it would have been good to have a water fountain next to the swimming pool.

Great place BUT the water of the swimming pool was TOO cold (my one year and a half daughter was purple because of how cold it was) and the young lifeguards that supervise from the edge were impolite and looked super bored

Such a lovely gym. Always clean and tidy. Really enjoy all the classes, lots of choice and the instructors are lovely. Pool is great as is the steam and sauna. Reception staff are all so friendly, helpful and smiling. …

Fantastic leisure centre! Free parking, modern, spacious and clean. The inflatables birthday party is exceptionally good value for money and the staff were wonderfully friendly and helpful. Can’t wait to go again!

What a great little gem of a leisure centre. Small, but modern and so easy to use.

Nice, bright and clean decor from the changing rooms to the reception. Reception staff are lovely and very helpful, even though this sometimes leads to a bit of a wait in the queue!! I took a star away because twice I’ve turned up to use …

always welcoming staff, good venue, clean and well run

The gym is good enough. Basic equipment, limited quantity, too many cardio machines and quiet small with ques on most machines. The pool is alright although you need to book it and that takes long.

Moved here from Nuffield Chingford and I would recommend it.

The membership fee is very reasonable, especially for what you get. Classes are …

Went swimming with my 2month old. The lady at the desk was extremely helpful and showed me where to go! They have family changing rooms, which has a baby changer so you can put down your baby when changing yourself. Only problem I found was …

Never answer the phone. I’ve even stood in the reception while several people who work there ignore the phone. Tried to make a booking online (tickets unavailable despite there being 18 left. Tried to call 4 times and every phone call …

Yet again poor customer service from the team. Only one person on reception, I was looking to get a coffee which was never going to happen. So I walked away and sat watching the world go by. …

I learned to swim in the original Waltham Abbey pool when I was child, so naturally it was the first choice when I decided to take up swimming again as an adult, even though I no longer live there. The new pool, that must be getting on for …

Take my daughter (baby) swimming lessons here every week, class is great as well as instructor.
Took my eldest two in the pool for a general swim too, nice pool and facilities are modern and very clean. No issues at all. Staff friendly.

Find some of the reception staff unhelpful and rude, they don’t seem to acknowledge you when waiting. Even though they’ve seen you. I found one lady argumentative and lots of attitude when confronted . Gym good though.

This was a good gym/swimming pool etc but since covid things have changed, opening hours have been shortened, teaching pool hardly ever open for a general swim NOT EVEN during school holidays. Classes have been axed or times changed ,pool …

Swimming lessons used to be good on a Sunday but they only go to stage 3 so have started coming weekdays and it’s terrible can’t watch you child swim if above stage 3 crowded to try and drop off and pick up your child no opportunity to …

You are not able to view your child at swimming lessons, no viewing for the main pool at all. No space to drop off and collect children at the start and end of sessions, everyone squashed into the bottleneck at the small shower area. Only …

Great place for work outs 👌.

Some staff at the reception area are great I.e. Rashid – he was not only helpful …

Friendly, clean. Can be lots of kids outside school hours

Good facilities. Pricey for what it is.

Everything looks clean and new but the gym doesn’t have the most of each thing. …

Small gym and not enough machines, have to queue for equipment at busier times meaning having to spend longer in there to get a full workout. Swimming pool has very limited public swimming times meaning unless your child is booked on for …

Nice little leisure centre. We had a great time on the inflatable although the inflatable smell really bad. The staff really need to work on their customer skills. I wouldn’t say that they were rude but not very friendly either. People are …

This is a great local facility. Take our baby to the teaching pool and is the best in the area. The pool, changing and cafe area are always clean and every member of staff I have spoken to has been friendly and helpful. …

I rang to arrange a tour of the swimming sauna & steam when I got there couldn’t do it not enough staff was so confused had arranged day and time & they couldn’t do it.. madness lady on reception was nice though

The new pool is great. It’s a lot bigger than the old one and the kids/training pool has a moving floor. The water temperature is good so you can stay in there for a while. The down side is you can only swim in the training pool for 1 hour if you want to keep swimming you can stay longer in the main pool but the waters colder.

Well organised, well equipped, excellent staff, and great value for money. Kids are coming with me now, and they have been out of school for 7 months. This has given them a new lease of life

Outstanding swimming pool, excellent facilities and changing area. Bit hidden away on a housing estate but fairly large car park. Two pools. Not a noisy pool although it wasnt packed with people. Lots of swimming aids and an obstacle course which at £8 I felt expensive. However we were with young children so not fair to comment

The design of the new pool is absolutely shocking. The only seating area is by the infant pool and you can no longer see your child in the main pool. Plenty of seats in the new cafe area where you can spend money, no surprise there. …

Pros: Gym is good have used it many times not too sure on other facilities.

Cons: The membership is managed by an external company called Harlands group. I …

This is a great addition to Waltham Abbey a really great pool and gym but I took my daughter to inflatables session on Saturday and was hugely disappointed. There was one inflatable than you run across, it will take you all of 30 seconds to …

The gym is really lovely, well equipped with latest machines.
I wish some of the staff were more focused on helping people rather than talking to friends or being on the computer doing God knows what.

Tried to sign up to membership however the lady on reception was extremely unhelpful. No-one available to sign up to a membership before 10am. I was there at 8am, after walking 35 minutes to get there I was told I could not enter the gym to …

Great new Leisure Centre. Friendly staff, clean facilities and lots to do.
Great swimming lessons and gym facilities. A great place to get Active. Extra gym kit and weight machines are a fantastic addition

Great facilities as all is fairly new and fresh. The swimming pool is great and we have never had any problems getting our boys into swimming classes here.

The car park is free for 3 hours. No towels are available so bring your own. Need to use gym showers if you want to use a shampoo. Pool showers are unisex. Sauna and steam room are next to the pools. Lockers require a quid and the key given is most inconvenient. Gym space is upstairs and is well equipped.

This new pool is an unbelievably bad design. Read the other detailed reviews to get an impression. How can you design a swimming pool with no viewing area to the main pool? There is complete disorganisation at the changeover between …

I wouldn’t recommend anyone having swimming lessons here. My son just had his first one at this new pool and I’m appalled by the lack of organisation. It’s bordering on a health and safety issue. All kids and their parents coming into the …

Gym is good buy pool is rubbish. Just learnt that the review I put onto the old swimming pool was being used for the new one. How dare they take my review (which was 4 stars) and put it on the new swimming pool. I never gave my permission for this to happen.

Very limited choice of the equipment. Nothing at all for stomach. Al lot of machines missing. You need to play with your imagination when its full. Newly builded. Was expecting more. Not the cheapest by the way!

I’m back. Great team here, friendly and welcoming. The other cuatomers are also friendly making it a great atmosphere to work out. Facilities are a little tired but that’s to be expected as the new site opens in several weeks.

Local leisure centre, good gym facilities and swimming pool.

Very good and friendly leisure centre.
Only use pool so can’t comment on gym or classes. Pool well organised with a good timetable of swim options for everyone

I can not believe the design of the new pool… it is absolutely shocking, having the pool visible from the car park for everyone to see is strange in it self. 1 entrance and exit for swimming lessons, I do not feel comfortable having my 4 …

OMG, what a nightmare! I am agreeing with everything that LeAnne Pearson had wrote. Absolutely appalled!
Drop off and collection Point: …

Excellent swimming facilities. Clean comfortable changing rooms and walkways.. Hundreds of free lockers with individual keys. Hot showers. Free hair dryers. Free parking with wider than normal spaces.
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Always great here. Had a couple of months post covid-19 with unable to use app. Numerous complaints but after threatening to leave – issue resolved. Funny that. Otherwise very good. Been member over 20 years.

Great staff, Great facilities and the best parking spaces you can find!

So disappointed with the Locker App, never works properly, Phones are never answered at the Leisure Centre if need to cancel a lesson, then issued with non attendance fines, its really offending when Im unable to use app or speak to anybody, poor show guy’s!

great leisure centre varieties of classes and great fitness instructors so far best place Gym friendly people

The leisure centre is nice and clean. But sadly its run by unprofessional muppets who make single cell ameba’s look intelligent.

Swimming lessons here are a joke, unable to view your child, surely it made sense to have a viewing area upstairs or along the car park side, but no you are stuck in the corner close to the cafe – yes minimum criteria when you go somewhere …

Well what can I say do not book your kids party here unless you want a party filled with disappointment. I attended my niece birthday party here today £150 for hall and entertainment yes there was a hall but entertainment was nonexistent. …

as an elderly grandmother taking a grandson to swim lessons there was absolutely nowhere to sit! tried to sit on the window ledge with my back to the window , craning my neck round and then gave up and sat in a cubicle with a door wide open …

It’s alright, I especially like the mum and baby group cycling class which is offered several times a week, my baby didn’t mind the lights and the music, she went to sleep as soon as the class started :)!!!

Enjoyed the atmosphere and the classes

Front of house staff are lovely, the men’s toilets smell like pi**and sh** even after being clean.
Cardio equipment is good, free weights are in a very limited space

Great leisure centre, very clean and good facilities with a great selection of classes to choose from. I go at least 3 times a week.

Watch out you must sign in on the iPad in reception or you will get a parking ticket. I could prove that I was at the centre and yet my appeal was still rejected. I contacted the Head office who referred me to the the General Manager who …

Staff are helpful and facilities are clean. A new sports centre is being built nearby in Nine Fields including a pool which will replace this one (opening on 17 November 2018). Popular with local schools.

Health and safety gone mad, you have to wear a life jacket to go on the inflatables. Only pool I’ve ever been to that you have to do this. I’m an adult and can easily stand in the pool but had to wear one. …

Have never been here before but took my daughter swimming and what a lovely leisure centre. Staff were friendly happy and accommodating ,real pleasure walking in here today .

Poor Service. Never answer phone and when you enquire in person in reception, they don’t want to help. I’ve been 3 times now and always get the same message, the person you need is not here today (they then gave me a number to call on). Tired 2/3 times and left voicemails. over a month later still no answer or call back.

Loved it lovely facilities it has a few body building stuff there not everything though. The pool is lovely and the classes looked great and the gym had a fair bit.

Lovely place to take a dive into the gym and to have a splashing time in the water!

A lovely swimming pool, my daughter just started her baby swim classes here. The staff are all lovely, the teaching pool is a good temperature for babies and my daughter really enjoyed the lesson.

Very clean, but too many people for too small gym/fitness . You have to wait for the equipment or do other parts of the body than you want.