Mercantile Recovery Solutions reviews

Avoid at all costs!
Redwood was recommended to me on a trade forum, to help recover 2 unpaid invoices totaling £3400.I received an Email which outlined there services and fees. In …

Please avoid this company at all costs.

After being sold the dream by the sales team, I went ahead with Redwood to …

I had an original debt of £1100 that I needed recovered. The debtor didn’t respond to the original letters, so it was taken to a County Court and we won. Redwood then emailed me suggesting to get High Court Sheriffs to attend the debtors …

Fantastic company to work and deal with, Roan and his team are very proactive in getting things done and keeping you updated.
Would highly recommend no matter how small or big your issue is.

This the first time Redwoods and Jack Sharp has worked for us.
We have used one other recovery agent recently who after 18 months have not produced results. …

I was recommended Redwood from a trade forum and like many others thought the 15% was fair on money collected , what they do try and do though is coerce you into into issuing very expensive legal actions which have very little success and …

Highly recommended Roan and the team. Done a fast and efficient job on retrieving a payment I waited for for 93 days and got it back to me within a couple of weeks after that

I had an unpaid invoice form a client and after several attempts via phone, mail and email I had zero response and had to pass the debt on to Redwood Collections. …

Dear Jack thanks to you and to your colleagues for your excellent customer service and handling my claim in a professional manner and recover the amount fully, Fingers crossed 🤞 I will be using your service again .Thanks …

I run a well known home care provider in London. After 10 years we sadly had our first client default. We engaged Niall at Redwood Collections and happy to report the defaulted client paid in full within days. Excellent service.

I engaged Redwood on a friend’s recommendation after a medico-legal agency stopped communicating with me when I chased overdue invoices.
The online contact form required detail so I was able to start the process at a …

We have used Redwood on a couple of occasions to collect our debts and we are really happy with their service. The customer service is prompt and helpful and any further debts we need assistance with Redwood will be the only company I use. I would highly recommend them, Michael has been fantastic and a pleasure to communicate with.

This is a total rip off company, gave them 2 cases and all they will keep doing is sending you unnecassary invoices. Stay away from this fraudulent group of people.

I have received excellent service from Jack Sharp at Redwood Collections. Jack was very professional and helpful in recovering our debt.

WARNING! DO NOT USE THIS COMPANY. Don’t fall for their initial sweet talk. I wanted to recover £25k plus any legal or recovery costs from ex-business partner. It turned out that debtor expedited some business dealings going back 10 years …

Redwood Collections were efficient and reassuring. We are delighted with the service.

Excellent company & Location is also in a good place where always something happening.

I received excellent service from Niall Loughran at Redwood Collections. From start to finish Niall was enormously professional and helpful. He offered me excellent guidance and he was successful in recovering our outstanding debt in a fast …

I approached Redwood hesitatingly having never used a collections service before but feeling that I was left with no choice after almost a year of chasing outstanding invoices. …

Excellent company, fast, efficient and provide results. Martin Parrish, Managing Director, The Planning Group Ltd

We appointed Redwood Collections Ltd to help us retrieve monies owed and they were absolutely great from start to finish…
They were never pushy and were always professional and offered great advise. …

Was told my case was strong, redwoods team were confident of a win after garnering all of the info, they’d been telling me all i wanted to hear, i was quoted 4k to take action, then they waited until i’d paid 7k in fees to tell me we didnt …

Redwood Collections Ltd are excellent to deal with. They have recovered many debts for us and continue to do so. Their staff keep me informed of developments as they happen and payment is always prompt. I wouldn’t hesitate to recommend them to any company who has overdue accounts.

Really glad I took the plunge and signed up to Redwood Collections to chase up payments for me. Simple and quick to sign up and I was kept fully informed throughout the process. My account manager is Michael Harris who took my breath away …

These guys worked fast, they took away the need for me to have to chase and took the effort away from me.
As soon as I engaged they contacted me, talked about my requirements then, sent …

Jack Sharp has been extremely helpful, he has kept me informed along the way from all the collections he has made. And very surprisingly manage to collect a few I thought he may not. Would recommend these guys 10x over

RUBBISH – initially told I have a really strong case and my case was a simple recovery. Total garbage, all they want to do is get
more money from you with poor updates. I would avoid these. They are hot on making sure they get the money from you! May start my own debt recovery company up!

Very pleasantly surprised how easy the whole process was for me and my company. I sent all outstanding invoices with a statement and they did the rest. It was excellent. Communication was excellent. Each stage and option was explained to …

WARNING! DO NOT USE THIS COMPANY. Don’t fall for their initial sweet talk. I wanted to recover £25k plus any legal or recovery costs from ex-business partner. It turned out that debtor expedited some business dealings going back 10 years …

Redwood provide a thorough and value for money service collecting our outstanding payments. We are a very small business based on membership fees and so budgets are made based on members fulfilling their side of the contract and our debts …

Helped my company so much, Callum was amazing with us and so understanding.

We used Redwood to collect a large unpaid debt with the debtors located in the Middle East. Redwood were able to secure payment plus costs within a fortnight. Their communication throughout the process was excellent, and I’d be happy to recommend their services.

Amazing service! Far better than anyone I’ve dealt with in the past for debt collection. Adam kept me updated, although there wasn’t too much to say because the case was settled within a fews days of instruction. I would definitely recommend Redwood Collections Ltd and will be using them again.

I have been chasing one client for 1 year 8 months and thought the debt was going to have to be written off. Carl and the team at Redwood got on the case and I have to say the service was excellent. Efficient, focussed and the full debt of over £4k has been cleared in a matter of weeks. Thank you so much Redwood Collections

Brilliant service. Uncomplicated and easy to instruct. Our recruitment firm was owed money by an unresponsive law firm. Redwood took the case on a no-win no-fee basis and secured payment in a matter of days. Excellent and I’d have no hesitation in using them again and recommending them to others.

We signed up to Redwood Collections to chase up some outstanding payments we could not get in as the customer was just ignoring us, it was only a short while and Redwood had successfully collected these funds, I could not believe how easy …

Michael dealt with our case and I have to say what an absolutely seamless service. After chasing a company debt for nearly 2 years, Michael managed to recover this in under 4 weeks! We didn’t have to do a thing. Fantastic! Will definitely use again.

AVOID IMMEDIATELY!
This horrific outfit of a company fail to offer even the most common sense of advise. …

I used Redwood as they were recommended to me and I can now also not recommend them highly enough. Josh, my account manager, was personable, helpful and extremely professional.

These guy are absolutely first class. Professional and prompt. Constantly keeping you informed of progress makes you know your case is being dealt with in the most efficient way possible. …

Redwood have successfully collected an outstanding amount for me in full. They have further debts that they are chasing for our business, otherwise would have been a 5 star service. Up to present the service has been fruitful for us, so can’t comment badly on their delivery.

Redwood worked successfully on two claims for me, each were handled with speed and clarity in a professional manner. I was grateful for the ready advice when I was wavering as to how to progress my claims. If you are like me and don’t like …

I had a problem with a client with non-payment of an invoice to which I was no longer getting responses from them; despite writing to them on numerous occasions, my invoices remained unpaid for nearly 8 months. …

Excellent service provided by Redwood Collections particularly Lauren Gripper and Niall Loughran. Settlement of out standing invoices and all associated costs. Great experience dealing with them.

First I must thank Redwood collections for the recovery of the monies owed to us by a company refusing to pay. Redwood collections went through the proper procedures and successfully recovered all outstanding invoices. My account …

Redwood Collections: advertised as a well established company collected nothing on behalf charging me £5,200 to set up my case and administration fees? …

We had a company that were ignoring our calls and not paying there debts. We made one call to redwood collections who took the details and two weeks later the invoice was paid in full . Great communication outstanding service . And nice …

We worked with Redwood to retrieve payments from an outstanding invoice. We received the payments within a week.

Will like to give a massive thanks to both Roan and Adam for all your help in the past month. I never thought I would see a penny of the money owed to me after so many failed attempts to have my invoices paid. In the space of a week/2 Adam …

We have referred many debts to Redwood, some being we have received zero response from the customer and did not think we would gain any payment, but Redwood has managed to collect full payment. We will continue to use them and would highly recommend .

Absolutely amazing company got our account settled within 3 days when we had waited 8 months for it to be brought up to date.
We would highly recommend Redwood Collections and massive thank you to Adam Hodges.

A very professional service, always kept me up to date and we’re happy to discuss any queries with me on the phone and through emails. I’d recommend this company and I will definitely use them again in the future.

Great service and it was a real pleasure working with Carl Barthram – a true asset to the company. Debt was recovered promptly and professionally by a knowledgeable expert. The process was simple and the fees were very reasonable. I will definitely use their services again.

Worked with Alex at Redwood to claim a debt that had become very old and we’d had no success at all. A very professional service, quick, always kept in touch without being at all pushy and ultimately successful in recovering the full amount. Wouldn’t hesitate to recommend them!

It was very easy to deal with Redwood who were courteous and responsive at all times. The most difficult part was sending all the paperwork and documenting the full extent of the debt at the start. I would not hesitate to use them again. Thank you, Billy!

Really impressed with Redwood Collections, from start to finish. Chasing invoices is not something any business relishes and being a consultant, my client relationships are key. In this instance, the relationship was fine but it was clear …

Have used Redwood Collections to recover some outstanding trade debtors over the last couple of years. As an intermediary, Redwoods staff will usually negotiate a monthly payment plan with the debtor and are quick to react if a payment is …

Redwood excelled themselves with helping us with our debt recovery. Their communication with us was really good and they kept us informed of the situation constantly. Thank you to Robert in particular with his support and help. I would highly recommend Redwood to anyone needing a debt recovery service!

I had got to a point where I need to chase up a debt owe to me.
As a sole-trader I knew I did have clout with a larder company, also the time to spend doing it. …

Bradley at Redwood was extremely knowledgeable and helpful. Answered all on my (many) questions. The matter was resolved swiftly and professionally would not hesitate to use again. Thank you Bradley! …

Redwood emailed me about their services and as I was owed some money by a client I decided to see if it might be a way to get paid. The debt was for £988. I made it clear from the start that I would only proceed if it was cost-effective to …

Bahh i was told by the young man to ignore the negative reviews, apparently made by malicious competitors or bad payers who had lost money to redwoods efficient team of specialists. what a joke. Well i duly got ripped off, over 3 grand paid …

Very impressive service. From instruction they got straight on the case and we got paid within a few days from our client. Very efficient and easy to deal with – Will certainly be using their services again.

friendly and very helpful, navigated us through the collections proceedures.

We have been working with Redwood for a few years. Simple and efficient process. Billy Morcombe is a credit to the business. Good Value for money.

Thank you for the good service and responsibility, special I’m thankful to manager Tom Howes he did the best service for me. I had a case where the employer did not pay my salary for 3 months, thanks to Redwood Collections I recovered all the money. Thank you for your services and assistance!!!

after chasing an invoice for over a year without any success, we asked redwood collections to get involved, within 2 weeks they’d successfully got the full invoice amount back for us, well impressed! Courteous and professional service.

Redwoods have successfully claimed unpaid funds for us. They were very sensitive to a difficult situation and have been very kind and attentive. The team are really friendly and efficient.

I had a problem with a client with non payment of invoices. Despite writing to them on numerous occasions my invoices remained unpaid for over a year, my business had to stop trading so I could seek other means of raising income to pay …

We have used Redwoods Collections Ltd to recover bad debts for years with astounding success. We have always found them extremely professional, helpful and courteous and their attention to detail is exemplary. We would not hesitate to recommend them highly to anyone.

We are a small firm of Chartered Building Surveyors who on a number of occasions find that we have unpaid fees that we cannot recover. …

Avoid. They will take your money and disappear. No contact or updates whatsoever.

first time I have used this service, in the past I have found that personal contact with the client usually produced payment. However, all my approaches in this case produced no response at all. Redwood took over, and the debt was paid within fourteen days, plus interest. I am delighted.

I was recommended Redwood Collections by a friend to collect a long standing £600 debt .After an initial phone call and submitting details the debt was collected and a cheque sent to me within 2 months. Their service cost me nothing as costs were also recovered. A great result, I would definitely recommend .

Well done Bradley Hall. We have had several cases that he has managed for us and have received excellent service and had our claims met in full. Brad has been thorough and efficient and kept us updated at all times. I would highly recommend Redwood Collections and Brad is an asset to the company.

Fantastic team who helped me recover payment of a job. I’m self employed so usually you dont have anyone to help in situations unlike a company, but redwood were there to help. Long story short doing a job clients would not pay anymore …

I had waited months for a customer to pay and having discussed this with them multiple times and lots of excuses, I appointed Redwood Collections. The forms were quick and easy to complete and just over a week later the customer paid them in full. I couldn’t have asked for a faster and better outcome.

DO NOT USE THIS COMPANY – Redwoods are aggressive, demanding and miss sell, and this is to one of their customers! I had a long conversation with one of the representatives who talked me through the process if they tried to recover our …

From my initial email contact, Redwood were prompt, helpful, professional and – importantly – very human. They were also incredibly quick in getting a result for me. I completely recommend them to anyone looking for help with recovering a bad debt.

I’ve recently been dealing with Redwood Collections Ltd to help with my debt. I was assigned an account manager, the very lovely Lauren. To this point I have received an incredibly professional support network which is helping to restore my …