Watford Community Housing Trust reviews

Tried calling multiple times on the 01923 number and its constantly says lines busy, call the 0800 number bear in mind is midday and I was on hold for 15mins then another 20mins…..Still no answer. The rents team ask you to call them and …

Really bad experience with Watford Community Housing. They just care about take the money from your hands and that’s it. Once you start your tenancy with them it’s really difficult to get help from them to fix your housing problems. Almost …

Sadly I am sickened with the trust and there false promises. I asked for assistance nearly two yrs ago for a leaking roof. Any contact is prompted by myself. As a result of not making the repairs my tools that I use are beginning to perish …

I agree with Jesus ,the previous person who commented, they are not set up to help tenants, or the family of tenants who are trying to assist in an emergency. My sister lives on her own in one of these flats, suffering with early onset …

They manage where I live for more than 2 years and still waiting them to give me the verification code of my online account. They don’t do their job, they don’t help the tenants. …

On the 28th November I sent photos of a large mould patch on the ceiling of my daughters bedroom and informed them there was water dripping from it My daughter has asthma so cannot currently sleep in there. Noone has been out and all I …

The home of Watford Credit Union a great place for people to save and borrow money at attractive rates as well as helping other members within the community

Had no problems with them
Always there to help.
My be if you worked in a costumer service area you would understand the pressure these people are under.

They leaked my personal data to over 3000 people. I suffered extreme anxiety and went on strong medication.
They put my health at risk again. …

Reported an issue with my drainpipe in August in the hope that it would be sorted before weather worsened. It had already been replaced last year after several call outs about problems. New pipe broke within months and is currently hanging …

I have been waiting over a year for flooring to be replaced. After a leaking underneath the bath. The bathroom and kitchen floor was destroyed plus Skirting boards the property is in disrepair. Damp smells I call I email send pictures and …

I have never had a repair resolved on the first visit. We have mould in our loft from multiple leaks from the roof tiles and was surprised to receive a letter asking for feedback on a repair that was carried out. No appointment was made, nobody was given access and the roof is as was.

I was able to book a convenient appointment online for a repair . The plumber arrived on the designated day, he was friendly, efficient and cleaned up behind himself. I’m very satisfied with the service I received.

Got there at 830,but reception doesn’t start till845,what a joke & couldn’t change my gas appointment was told I have to phone them&took paperwork in to change my name & still has not been as got post with my old name ,took that in on Tuesday the 9th of August,how bloody long does it take &staff unless ,the whole place is a joke

If I could give them zero stars I would. I wish I had something positive to say about WCHT, but everything from my direct debit being incorrect for an entire year and waiting over a year for repairs / replacements that have still not been done, leave me with no choice but to leave this review.

I previously put on a negative review with comment “zero, rubbish” but a kind member of staff chased to follow up and for that I am most grateful. …

If you contact them over the phone the report is likely to get lost.
Your best bet is to pay them a visit.
An Paul the customer service guy will work is magic for you and he does the …

WCHT! They have gone right down hill. I have major damp throughout down stairs. waited months for job to start. Now they’ve been at it for 2 months, I’m still living in an unfit house. When you phone the person you want to speak to is …

I would so like to give zero stars, ive never had to deal with such incompetent unprofessional people!! Who hide behind emails & emergency call back phone calls that never happen!! Iam just so happy that we don’t rent our house from this housing trust & I feel so sorry for those that do .

For now about 3 months Im waiting for a fob. The person who take care of them hasn’t came to speak to me and in the reception they said they have none. I wanted to make a meeting with a manager/supervisor however every time I was told they are unavailable. I’m still waiting for a fob.

Watford Community Housing are shocking. I’ve tried many different ways to get hold of certain staff regarding issues and I get ignored at very opportunity. They also don’t listen when I’ve told them they need to speak with myself and not the person in question.

Top class service.
I had a broken door lock.
Gylnn the repair guy fixed it within 5 mins. Top marks to him and a first class job.

1 STAR and that’s being generous. Never call you back. Always at lunch !!! Regardless of time.
Hardly answer emails…. and you have jobs ? Lol

Complete lack of customer care or common decency – admitted damaging my property, but completely refused to do anything about it. …

Terrible. I’ve now contacted them 5 times about the fly tipping, sexual assaults, arson attacks, drug abuse on my doorstep and I am ignored every time. Its beyond a joke. …

Due to the total incompetence of this housing association i lost out on a mutual exchange with one of their tenants as the deadline had passed and wcht had not even bothered to do their inspections or reply to my landlords emails what a sham they should be investigated by the housing ombudsman for their failures

Communication not the best, some staff need more training, they some staff seem to take things to personally when challenged about an issue

Very helpful staff but previous visit a few months ago resulted in information I submitted had been lost so had to do again. Not great considering it was supposed to help with elderly relative’s affairs.

Totally hopeless, zero understanding on assistance dogs. We accept guide dogs, which are “assistance dogs”. Daily they are violating the Equality Act 2010, they need prosecuting

If I could post A zero star rating a would. Completely useless top to bottom

I’ve been using wcht for a while and can’t fault them. They’ve always been as fast as possible in sorting most problems

Lackluster customer service, disorganised and never ask to get anything repaired because bob the bulider and his cowboy mates show up… joke of an organisation

Fed up. Have been calling for weeks about what i can only imagine is a simple repair and they can do nothing. They said they would call me today and havent.

Never ever get back to you and never follow through repairs. Absolutely useless.

Excellent organisation and can be a life changer. Superb caring staff – been a resident for 2 years. No other organisation locally comes close!!

Deserve minus Stars!!!!! Bathroom Basin stuck on with silicone to wallpaper most dangerous and shoddy repairs ever seen services really gone downhill

Leak from flat above trust refuse any assistance in any way, different issue, asked to speak to estate manager and was told they would call back………………………WHAT YEAR they didnt say!!!!!

been waiting all day for call back but no one has bothered very rude very ignorant

Staff soooo helpful. Bend over back wards to help u. I cld not fault Watford Community Housing

I live in one of those flats very nice.

Staff very helpful and worked very hard to solve my issues well done all

Rubbish I have been bullied called names all I get is stress n problems that don’t get listen to and still do nothing except wanna move me to some where I don’t know any one duty of care is rubbish

Great response and fast action when dealing with their customers

The offices are modern and the staff are very helpful…

Very good

This space is used to conduct Local Authority business.

Easy access very friendly staff

Atrocious organisation, incompetent, arrogant and corrupt through and through.

Helpful and Friendly Staff…..👍🏽 …

Welcoming and willing to help/supporting

Awful customer service.

Helpful staff, attentive.

Terrible people skills

Rude and ignorant