West Cumberland Hospital reviews

Took my son there they said it was a 2 hour wait but he was there for four hours,being given nothing for his problem just told in the end to call his doctor on Tuesday, in fareness they were busy but we got there at 9.30 am didn’t leave …

Wow! What an experience. My husband broke his hand. I took him down there. The staff from start to finish were so pleasant and friendly. And quick to be seen. In and out in less than 2 hours. Thank you all so much for your care.

Arrived at 09.00 was quickly seen by the triage nurse who was very good and friendly, said i needed to have an X-ray this was done within 15 minutes. After X-ray back to the triage nurse for results and left by 09.45, excellent service and nice staff.

Just want to say thank you to the nurses and staff at the Cumberland Centre. Went in yesterday with a suspected fracture after a fall and the staff could not have looked after us better. Yes, we were in there a long time but were triaged …

Turned up on a Saturday morning anticipating a long wait. Couldn’t be further from the truth. On arrival I was efficiently checked in by reception, then triaged, and finally seen in the same room by the clinician. This whole process took around 15 minutes total. Centre is an absolute credit to the NHS.

Very friendly ,professional staff from start to finish. I expected a long wait , but not as bad as I thought it would be A big thank you to an overstretched service 😊 …

Arrived early and was promptly assessed and treated with friendly ,professional and super quick surgery. Thankyou staff of Cumberland!

I cannot praise this place enough they are kind and helpful. The nurse I saw Louise was such a lovely person I felt really listened to unfortunately if my dr had taken the care she did last week my illness would have been cleared up and wouldn’t have any need to go to Cumberland what a pity there is not more Louise’s about

We visited today and received exceptional service. The staff were friendly, professional and supportive. If only this model could be applied to all Medical Centres person centred care would actually mean something.

I have just had forty surgical clips and two sutures removed at the Cumberland Center. Excellent service, very little waiting and very pleasant, helpful and supportive staff. They definitely deserve 5 stars.

I visited the Cumberland Centre today and cannot fault the service provided. The staff were very efficient throughout. In particular the two young ladies who assessed me were friendly and professional putting me at ease and explaining …

Had to help my wife into Cumberland with broken foot and wait in reception with her only to be told all non patients were not allowed in to wait with them !!!! . So we all had to wait outside in the cold for 4 hours until our loved ones was …

I have been treated with silver nitrate in one of my nostrils and the doctor did it so badly that also the skin between the nostril and the upper lip is now burned (black). It is so ugly and embarrassing! I spoke with a dermatologist and probably it will stay like that for 10 days or so… I am so disappointed.

I got good treatment with my leg. Such a kind doctor!!!

Ridiculous covid restrictions. Waiting outside with my 20 month old for over 3 hours whilst my 12 year old waits to be seen for a knee injury. The receptionist shouting she can’t hear me because of mask when talking to her then barks to put …

Couldn’t have been more impressed with the staff and overall cleanliness and efficiency. I was so apprehensive about going in and packed enough books and food to see me through a good 12 hours. …

Rude midwife support worker Hayley doing baby checks. Really needs more training.. How to deal with new parents and how to be more professional in her role.

Been there last week. i have painful infected toes and that clinical person told me that I don’t have infection and won’t give me antibiotics to treat it. Yesterday I have seen doctor and he told me I have infection and maybe the toe will be amputated. Don’t recommended Cumberland at all.

What lovely polite receptionist best l have come across even helped lady to get water from the machine.
Health care assistant most friendly manner along with nurse L who gave time and …

Went to the Cumberland centre in extreme ear pain perforated ear drum and infection they were all so lovely and helped me get an appointment the same day ar ENT at derriford my doctors were not much help they are under so much pressure the NHS and these people went above and beyond to help I appreciate everything you do

Had to go Cumberland Centre for a minor injury. The lady on reception was lovely, the young lady in triage was lovely too, I then went in to see the Nurse, she was called Diane(the matron I believe) she was so nice, explained things to me, …

so much better than derriford a&e where they don’t even have an ice pack and the waiting time is 15 hours. here, i got to see a doctor, got an x-ray and the results all within three hours🙌 …

Polite, quick and professional, thanks to a great staff.

Went back twice because I was in agony and was told I didn’t meet the criteria for an xray. 6 weeks later my doctor makes them give me an xray and it turns out I have a fracture. Absolute joke of a place.

Thank you ,thankyou. My wife and I fetched up on your door 27 12 21. She had burned her leg with hot oil, we had not even sat down the nurse called her name. Many questions later the bandages were off and we were seen by the nurse, photos …

This unit is a credit to the NHS. Brought my partner due to a very sensitive matter, they had the up most respect for her. From the receptionist being very caring and attentive. To the specialst nurse coming outside to speak to her when she …

Went today with a minor finger injury, unfortunately chose the wrong day as they where so busy I was there for nearly 4.5 hr!! I was told by one of the nurses that she had never seen it so busy in all the years she’d been there. In fairness …

I was rushed in to the Cumberland centre with a broken ankle at the beginning of last mouth. The staff couldn’t have been lovelier and kinder. They really put me at ease and have been amazing every time I have needed to contact them. If i …

Been to the Cumberland this evening with my 5 year-old son who had broken two bones in his wrist. I cannot thank all the staff at the Cumberland enough – you were all so incredible, compassionate and professional. Thank you so, so much – you’re all amazing people 💖 …

The Cumberland Centre epitomises all that is good about the NHS.
From the person admitting you through the entrance, the receptionist, triage and Nurse Practitioner were exceptional. I was in and out of the Centre within 45 …

A very long time to be seen today at the Cumberland centre. Arrived about 9.30 am told a 2 hour wait, this quickly became a 2.5 hour wait and finally a 5 hour wait. …

I had excellent care here following a head injury requiring glueing. I was assessed quickly and given prompt treatment by two separate nurses. Both were lovely professional and caring. One nurse went beyond her duty and helped me wash all …

I went in on Saturday 13th August as I fractured my arm. Every single member of staff was kind and courteous and I’d like to thank you all.

The girls and lads couldn’t gave been nicer to me today with my unexpected fracture! You all kept me laughing and jolly. Thank you everyone xx

Attended yesterday evening, all staff were polite, helpful and professional, treatment was explained carefully. Although busy, the wait was not too bad at all. So many thanks.

After being sat with my partner a brash small tubby chap came in and bullhorned all non patients to leave ( after having a look around there was plenty of room and after looking at there guidelines they hadn’t breached any safety protocols) …

I received an excellent, professional and friendly service from the Cumberland Minor Injuries Department. Staff gave all of us in the waiting area frequent, detailed updates on delays caused by a computer system problem. This good …

Very professional had an appointment today to see physio regarding a back pain I have had for several months. Lots of parking staff polite and helpful. Feels safe and clean overall good experience

This is Sunday.I googled the centre at 7pm..The website says open until 9pm. I drove from Efford with my daughter who has been bitten by a dog.And it is closed at 6pm!!!! Update your website .Disgraceful.

Visited with broken ribs. Quick initial viewing. Overall service 1.5 hours.
Kind friendly nurses and staff. How surgeries should all be run.
Could have been a little quicker but still very acceptable.

Son had a head injury, split his head open, still bleeding when we got there, they refused to see him. (He’s 12) I would give it zero stars if I could.

I arrived at the Cumberland Centre MiU a.m. on 9:12:2018 in extreme pain & feeling particularly unwell. I was triaged within a few minutes. After a wait of little over half an hour I met the Nurse Practitioner who was kind, caring & …

Due to current circumstances my appointment was delayed for almost a year. The professional and caring attention given to me today from the greeting on the entrance system to the my leaving after the Microsuction was professional as well as being human. Thanks to all concerned.

Had a lovely nurse jo looking after me. Waited only 20 minutes to be seen. Everyone was friendly and professional. Care was of the highest level. What was an unpleasant experience sorted in under an hour. I am very greatful. Keep up the good work!

Don’t know who the receptionist was this evening, but what a rude, non people skilled person.
Thought that you (NHS) would send someone as incompetent at people skills, would send on more than one training course. Or maybe an anger management course.

1 hour wait was over 3 hours.
Kept being told they are seeing quick easy patients with small cuts etc as they can get them out quickly and this is pushing my back in the que. …

I am staggered by the incompetence of the administration staff at this centre. I have been left for the 3rd time with no medication after requesting my repeat prescription through them because they sent the prescription to the wrong …

Used recently for the first time, friendly, helpful staff. Seen quickly (but did attend first thing). Seen by a very experienced nurse with good humour. Good advice and issue resolved quickly thank goodness!

Cumberland center!we are so🍀to have this walk In clinic🤕🤒🤧The Cumberland center is one of the best walk in wound clinics! Dressings for ulcurs!Eye patches.scraches.burns etc.The Cumberland center deserves much more funding.cumberland center …

Went in as needed treatment for a wound. Got seen within 10 minutes of waiting, nurses were very professional and gave the wound the treatment it needed.

Visited this centre last Sunday, whilst we were away in Devon my daughter developed a rash which was made up of little blisters, the centre gave her parrafin and told us to bandage it at night, we did this and woke up Monday with a big …

No wait times available online due to technical issues, so took a chance. Arrived only to be told it’ll be a 4 hour wait, but the person ahead of me and the person behind it’ll be about an hour or so. Advised not to wait that long due to …

Receptionist on arrival was brilliant, checked what was best for me. I saw a lovely nurse called Wendy who couldn’t have been more understanding and helpful. Thanks to everyone I saw on Saturday.

The nurses and other staff are very friendly. The Cumberland Centre is suitable for minor injuries which would otherwise increase the waiting times at Derriford. It’s a calmer atmosphere than Derriford. You can also have routine X-Rays scheduled here so that you don’t have to brave parking at Derriford.

Where outside the cumberland centre when my daughter got cought short. The cumberland centre would not let us in saying they were not a public toilet. My daughter had an accident in the carpark as i was taking her to the next building who …

Nurse laughed when telling my problems, left immediately

Went through the queue just to learn that they cannot consult on the issue (minor bump). Then got threats from staff. Better to go straight to Derriford Hospital a&e

Fantastic service to plymouth. I wish it was bigger so it could help more ppl as the staff are excellent

its good place didn’t have to wait long to get seen to in the dentist part, just had a really bad infection where i had a tooth pulled out? had to go to the hospital to get seen to? and the infection was really painful, and they ripped a …

Come in at 9.50am sign says 3 hour wait, it’s now been over 3 hours just ask reception why other people are being seen before me when they walked in after me, reception rude as hell kept my mouth shut as my foot needs seeing to be told another hour to be seen so over 4 and half hours waiting props need an xray, hate this place.

Everyone was super lovely and sweet, I was seen soo quickly and Debbie who saw me was an absolute gem:) thank you so much:)

I had to attend Cumberland centre today..Sun 19th July. Fantastic service and ultimately sorted my poorly thumb..brilliant.
Thank you all..Wonderful Matron on duty.
Dean Whitford

Incompetent staff, son had ankle x rayed after fall, told no break, couldn’t walk so begrudgingly leant him crutches, snd told to ealk. call three days later that his ankle Is broken and not to walk, straight to a & e put in cast for 5 weeks.

Visited due to a thumb injury. Lovely, smiling staff, despite it being quite busy & very hot. From walking through the doors to leaving again, was about 30 mins! Excellent service.

Went in with sore ribs, told the doctor asked to be sent for an x-ray if needed as this was happen twice now, she refused, just said sprained muscle, this was in Feb/ mar 20 now being treated at deriford for myeloma bone marrow cancer, ribs …

The staff at the Cumberland Centre are extremely caring and helpful. So grateful for their assistance with my broken bones and getting me patched up and on my way again. Thank you!

5 star for Derriford one star for Cumberland center, Need to review their times as on the door says its open till 10pm the internet say 9pm and when we arrived at 8 pm they said that they shut at 7 so then had to drive further with my son …

Had ruptured my Achilles and they were brilliant getting me help and care I needed. Thank you

First time visiting and cannot fault service easy access and offered a follow up. All staff were very attentive.

Went to the Cumberland Centre today cut my finger this morning the staff were amazing very professional and friendly an amazing centre could not wish for better many thanks to everyone who sorted me out today you are all fantastic.

Busy place most of the time but plenty of seats. Play area for smaller kids with drinks and confectionary machines available. Always clean and tidy. Staff always helpfull and polite

My daughter fractured her hand today at school, investigated and plastered and out within 90 minutes, can’t complain about that now.. thank you very much for the people that helped her..

I really appreciated thank you everyone

I’m sure they provide a good service but they had no doctors or nurses who could provide a prescription, just told us to call 111.

Very helpful and friendly staff and with little wait, was xray’d within half hour of being there where as derriford just told me they wont do it and sent me home (had a hematoma in my leg)

Treated with great care and respect. I cannot thank the staff enough for their thoroughness

Staff very friendly, did not have to wait long for an appointment.
Nurse was very helpful.

Very pleased finger sorted great service very short wait

Nothing to complain about. Easy access, easy parking. Polite sensitive help staff. Clean and tidy. Great!

It is such a wasting time to visit in this physiotherapy
No experience I can’t move my shoulder or left my arm up for nearly a year and without looking at it they just telling me do exercise and come back two weeks time and same thing again come back after another two weeks.