Wrexham County Borough Council reviews

Absolutely useless, you can phone them, email them and get no response. I have been waiting over two years for them to solve a problem with me being able to use my account for transport and it still doesn’t work. …

Sorry for leaving 4 cans in bottle box perhaps I may leave 10 quid out your council tax bill.. Aaaa… Muppets the lot of you

They don’t seem to know what’s happening in their own office.

Impossible to speak to a human being. After having to listen to bilingual messages for the umpteenth time it then says to call back! Absolute disgrace WHAT AM I PAYING FOR definitely NOT customer service. No surprise at all that you have such negative feedback.

They don’t deserve one star but had to click to be able to leave a review!!I have tried to contact David James numerous time by email and phone but no response! I have used the phone number on the website which doesn’t connect to anyone! It just give you the dames number again to use and so the cycle continues!

we live in a working class, inner-city area. we pay this council 5% of our annual household income to not collect our recycling, and when they do, place our boxes halfway up the street and push us to pay for that negligence. when consulted …

Repeated problems with refuse and recycling material collection, bins are not collected on the basis of need but if the driver could be bothered. Complaints are not dealt with – the last time I invoked WCBC email complaints procedure I did …

Very poor telephone service Impossible to talk to someone .After listening to endless bilingual messages I was told to call back as they were too busy. I have tried on two separate occasions. I cannot find how to change my direct debit details for Council Tax on line. ALL VERY FRUSTRATING

Absolutely terrible service,just put on hold and left on hold every time,cannot speak to a person at all.An absolute disgrace.

I can see why you have a low rating..pick up the phone !!!! At least my god…what ever happened to talking with a human ..my council tax goes up every year and you can’t pick up the phone….it’s a shame we can’t bring back public stonings or other medieval practices for the people in charge ! Then you would pick up the phone …,

Trying to talk to someone about my missing 150 cost of living payment. Proving difficult to do this for the last 2 months.

Bin man in Rossett was very rude. Refused to empty our bin as my husband was just putting it out when they were at our neighbours house as he said we were late. He was only a few feet away and my husband took it to the lorry but he still refused even though it was only 7.30am.

Absolutely shocking, the number and size of potholes in the Wrexham area is ridiculous. Report them and the report just gets closed. What is the point!

The customer service at Wrexham council is disgusting. The women spoke to me as if I was an inconvenience. No help what so ever. Nor did she Cate

Credit where it is due…. The binmen have broken my recycle trolley bins three times. After complaining a gentleman from WCC turned up today and fixed them all. Hence a good review… Cheers guys!!

Brilliant council. If you ask for any kind of service what so ever, you dont get it.
But you do get a council tax rise for your time, all of which goes in the pockets of corrupt councillers.

have the statute of the city … and the officials behave as if they work in a council in the countryside. no professionalism, no answer.

They do not hurry to sort out a potentially serious amount of money added to a bill despite being made aware of my mental illness. Shocking customer service making me wait all weekend when could have been dealt with.

No health & safety, locking fire doors & blocking fire exits with filling cabinets, and thought it was acceptable

Appalling, no service at all.

We have vehicles coming off the road trying to avoid dozens of potholes deep enough to put a coffee cup in. …

No heating in my home for three weeks now. I have two children who are now poorly and off school due to being unwell. Three appointments I have had and three times they have not showed up or rearranged dates. My children are due in the …

What a nightmare!
I have now been on hold for 25min. If this is how our council operates then I am sure we can utilise our funds in a better way. …

seriously poor service and zero communication from Wrecsam Council.
Garden refuse service keep telling me that I have not paid when I have, no response at all when sent evidence of payment. Very serious road damage reported, …

Report an issue, get ignored. Roads are a disgrace and can’t even be bothered putting signs up for speed in many parts of wrexham leading to speeding in built up areas. If its not the 483 it doesn’t get maintained.

i was on the phone to repair a broken boiler and they just hang up the phone numerous times

The bin men took my bin one day then when I phoned the council they said why would they do that? Have you got any proof or I will have to pay £60 for a new bin. Luckily I had Cctv footage and had to get it all together for them to say it’s …

First off I don’t know what we pay council tax for each month, wrexham is a mess, the streets are dirty, rubbish everywhere, grass is over grown all over wrexham, half the street lights on my street don’t even work at night, can someone …

Shockingly poorly organised. Went in to speak to someone and staff told me to return at 3pm. When I returned the staff member I needed to had gone home early. Paid £40 for documents, waited over a month to be told they don’t know where they are.

Horrible service. Especially education and school admission dept. I am Leaving job from Wrexham maelor hospital, only for their service. Anyone, thinking to settle Wrexham, think twice.

Phoned to enquire about paying rent and council tax as machines will not accept card payments they will only accept cash.when I asked when they will be repaired I was informed there was nothing wrong with them as we want people to pay cash …

Perhaps I would be able to review the council
service if they answered the phone!!!!!!!

Very poor phone busy for over 2 days now

If you’re going to remove pay meters for parking and replace it with mobile only payment make sure the car park isn’t in a signal black spot you morons

Receptive and fast. I had a pleasant experience.

just trying to talk to a human being is terrible,,get a grip,,,answer your phones

Rude. Reluctant to help. Liers.

Shambolic organisation. Rude staff. Poor service all round.

Piss poor site

Waste of time

i hated the service

Terrible