Zara reviews

My worst experience with Zara.

1. Rude staff in women changing room …

30 minutes in the queue to return a pair of trousers. Awful customer service, not enough people at the tills, I told the lady who served me and couldn’t care less. Not even apologies for the wait… nothing. It’s shameful. If enough of us complain, they should do something about it. I don’t understand how we put up with this.

I was in the shop yesterday, had only one item to buy and it took me about 15/20 mins to get to the tills. That shop is seriously understaffed and people who work there have no intention of rushing. The queue for the tills was massive, at …

Incredibly slow queue to pay with two separate queues one for returns and one for pay, but returns get priority even if its really long so you wait for like 20+ minutes. Rude staff with not even a ‘sorry for the wait’
Would never visit this store again.

The customer service in this store is quite frankly abysmal and needs to be reviewed with staff working at a snail pace. Visited the store, long queue downstairs with both people paying and click and collect – one staff on the till, another …

I don’t have complaints about the store. I had a complaint about a productI purchased in January. The material is very bad. It got bobbling all over of it after 2-3 times of usage. I went to speak to manager of canary wharf of branch. She …

Standing in a queue of customers downstairs waiting to be served. All of the staff keep walking past, even going behind the till to get something and then leaving to do something else. It was 11:40, perhaps the till doesn’t open until …

We spent 30 mins waiting in a queue simply for checkout. Have never had such experience elsewhere and this is ridiculous.

Went into to see what Zara had in the sale and i found a pair of jeans I love! The staff were good at communicating to us that there was a pick pocket in the store and we all get reassured. …

Awful service. Spent half an hour queuing to pay – only one person behind the till. When asked if they could get another person behind the till they just said they ‘didn’t have the staff’. At least 15 people queuing to pay. So slow!

I am since more than 15 years a regular zara client and i have half of my clothes from zara…i was looking for a specific new skirt and i desribed the skirt with colouer and even price etc…and the girl.i asked was just looking completely …

Literally the worst Zara I have been to. The staff are rude and the wait time to queue or return is about 25 mins. I feel incredibly judged and as if I’m an inconvenience which is not what I expect from customer service

Store closes at 8pm yet the fitting room is closed at 7:30 pm? Why accepting new customers if you don’t allow them to try clothes on? The managers are just too lazy she wants to get home as early as possible

Huge queue. Slow moving staff just pointing and commenting on how long the queue was. No hint of urgency. People gave up queueing it was so slow. Would not recommend.

Great clothes, but too and queue too long to wait in that heat, shame as birthday coming up and picked out a dress, bought from another retailer instead 🙃 …

We came here looking for a pair of shoes as Oxford Street was out of stock.
It was 5 minutes before closing time (so technically the store was still open) the security guard was refusing to let us in, even though we explained we just …

my phone and another customer’s phone were both stolen within 10 minutes of each other here and i’m pretty sure the employees are involved! like other reviewers said they refuse to check CCTV footage. if you’re coming here put your things …

Please everyone, go to Oxford Street. Staff are rude, they rush you out when it’s 30mins till closing time, don’t make you feel comfortable. I can’t speak for all staff, but at least those I interacted with. Was being followed constantly which forced me to leave. There’s a reason why 9 out of 10 of the most recent reviews are 1 star.

As very centrally, good selection and many sizes. Best time to shop is during the morning. My favourite part is that you will always find a corner (sometimes a bit hidden) with jaw dropping sales.

Whats the point of having a security guard when all he does is stand there and look at his phone? Considering when the store is rife with thievery. I would not be surprised if the cameras did not work too.

1 star because the staff was very rude and very annoyed by the fact that i asked them to put a sign regarding their payment issue(only card). I was downstairs for the man sanction where wanted to pay in cash and I could not after I stayed …

Worst experience ever.
Rude staff, none of them seemed to bother helping. I can’t understand how these people get a job when they have no skills to deal with people. Lack of …

roasting hot shop and changing rooms, only one person on till despite huge queue and it seemed that she was taking as long as humanly possible. line didn’t move for 5 minutes despite nobody buying that much stuff.

My phone was stolen here on Saturday night. The security guard was incredibly unhelpful, almost laughing at me about what happened, and the store’s security cameras do not work. 10 people got their phones and wallets stolen at this store on the same night and management does not seem to care.

1 star because the staff was very rude and very annoyed by the fact that I asked them why changing room is closed at 7.25pm if shop is only closed at 8pm.
Staff, they are always very miserable, perhaps unprofessional management…? How come other zara’s has such a friendly people working for the brand

Literally worst Zara in London😱 tried to try on seven items but they only allow six. With the seventh item the worker snatched it out of my hands and proceeded to wipe the floor with it. Then told me I was too fat to for into xxl. Half the clothes were broken and th face shaped earring were sold out! …

If I could give 0 stars, I would. I’ve had an awful experience with Zara recently (not the physical store). I’ve ordered online, I didn’t like any of the products because the quality was really poor and I returned everything. This was on …

Employees are good and put all their effort to make sure their customers are happy. Special thanks to Pamela, she made sure that we should get the right size for our kids. Thanks to Zara for happy shopping.

Horrible experience indeed! You are literally bombarded by the staff and security to go to the till at 7.45! Advise you to visit elsewhere like me, I won’t be returning back here

Thank you to the blonde girl (sorry i didn’t get your name) My daughter had not worn a jumper and was freezing. We were rushing for a show. Thank you for helping us! 🥰 …

With Zara kids – worst experience. The sale person didn’t greet and say a word during the whole transition.

Tills are so slow! One employee, running a computer that moves at snails pace, and reflecting that snails pace herself in front of a queue of 30 people.

Terrible long queue to pay. Only 1 person on till. A greedy shop which doesn’t employ enough staff to treat its customers with respect.

This store is awful, if you can go to another. There is either no one at the tills or just one person. They must think its acceptable to make ppl wait 20+ mins to pay. The store is a mess too

Youngish guy working the fitting rooms at 5.50pm at the Covent Garden branch has a serious attitude problem. Wouldn’t help a pregnant woman hang up the clothes that she decided against as she was carrying lots (I did ask), instead watched …

Horrible experience!!!

I needed help finding a skirt so I got told to go to the fitting rooms where I …

30-35 year old Turkish looking male. Black hair and trimmed black beard working downstairs on the men’s floor at 19:20 on Friday 11th November.
Called a customer over from the changing room and told him it was closed. …

The staff here are just so rude, they really have to train their staff here. Go to other Zara stores with higher ratings, don’t come here.

I went to zara today 17th of November at approximately 6:45 , I have a special meeting on the following day and I wanted to buy a new suit for this special day, I had already bought a t-shirt online that I collected the day before, but …

Visited the store today and will never ever go back to covent garden branch again. I could not believe the manager was even working in retail let alone a managerial position. I was gobsmacked at how rude she was to me when I pointed out …

I waited at least over 10 mins in a queue Tues around 5.30, 30th August in the afternoon. Spoke to manager who listened & apologised. Told her that the sales assistant just roughly folded my blouse & I paid money & care was not considered …

Avoid at all cost – rudest staff I have ever come across, awful experience

Well managed shop, very tidy and clean. The clothes were a weird range of mostly white and beige, strange designs and a pretty poor size range. Also quite expensive for no obvious reason given the lacking quality of the products.

What a shocking and rude experience at Zara Baby. We were walking by and saw an adorable sweatshirt to buy for our nephew. We opened the front door to music playing and started shopping. About 5 minutes later a woman came out and just said …

Shopping here? Big mistake – Huge!
The place was like a jumble sale. Clothes all over the floor. The smell in the changing room was so bad I had to hold my breath. I overheard a ‘manager’ …

I been buying online as is 1000times easier, but they have add a charge for returns (£1.99) so I been going to the store, BUT the queue is huge, around 23 people to pay, and to return or exchange the queue is around 13/16people with only 2 …

The staff members kept following me around the shop and opening the dressing room assuming that i will steal because i’m black

Worst service ever, extremely rude staff!

Mohammad and Amina were so so helpful and patient with me during a slight shopping crisis. What incredible service! Thank you to these two! They deserve recognition and a promotion.

Horrible staff, how the h*** do you hire these people

Rude obnoxious staff. A lot of Zara’s are lacking in customer training but wow this one is the worst! Avoid.

Terrible service, clearly not enough staff…

Beware of pickpockets! I had my phone stolen at this store, be very careful, it’s a hotspot for criminal activities. They are extremely understaffed, there was no security, no one is checking CCTV. They are well aware of the criminal …

Never have a good experience in Zara. The item we were looking to buy had been on display for some time and was grubby. Very low on stock.

Disgusting customer service. Queued at the Men’s till for 45 minutes only to get to the front and to be told no refunds at this till. Not clearly signposted and staff showed no empathy, just shrugged their shoulders and said nothing they can do.

Fitting rooms and tills don’t open until 12pm even though the store opens well before that. Literally the dumbest retail setup I have ever seen. We had a heap of clothes to buy when told I had to wait 20 minutes to purchase they got thrown on the nearest table and we walked out. Really really stupid way of operating

I was disgusted by how I was spoken to today, the employee looked at me so rude, gave me a rude look, spoke to me in a condescending way. One of the worst customer service experience I have ever experienced. I will never visit this store again! Also, I didn’t want to even give them a star otherwise I can’t post my review!

Nice shop, terrific location

I spent a lot of time in this store, as there was just so much to see!

Fantastic range of 70’s vibe clothing, great to see some colour amongst the palate of grey, black, white and beige. The colours and fabrics are different to each other, whether is be the rainbow colours or a muted palette. Something for …

This store is badly laid out. Always busy with lines for tills and changing rooms a mile long. They don’t have a great selection compared to other branches.

Good selection of clothes, the cashier notice a marking on one of the items we were buy.
Got it changed before we had payed, this is brilliant customer service.

Hi

We are P&Z Building Services Ltd, Family run …

The queue for the till is a bit too long.

Stupid rule, only 6 items allowed in changing rooms so you ask to leave a few outside but you cant, even if you know u will buy the item. They say they will put it back out on shop floor and when asked how long that would take they said no …

Love the styles here for girl and boy clothes. Always come here for something unique and different. Great store and staff.

Queue for changing room is off putting , not enough staff to help as I really wanted a certain type of jeans .. so I could not find them. Perhaps it was just the sunshine otherwise Zara is always amazing . Found the new perfumes (great) and hair bands (great )🥰 …

Yesterday i fainted inside the shop and the workers and staff were so kind and helpful, even offering me food and drinks. I can’t thank them enough.

What is with the attitude here? Awful staff!

The manager at the store was very rude when trying to purchase an item. Went to the oxford street branch and received much better service.

My wife’s second home. 🙄 …

Got my phone robbed here and so did over 10 other people that day, they did not care at all, people at the till found it funny and wasn’t helpful. Don’t recommend going there at all when the store knows there’s a pickpocketing issue and won’t hire more security guards.

Long queues and silly layout you need to go upstairs for a refund but downstairs for a collection. So if you have something to refund you have to wait upstairs, then go downstairs for the collection then come back up if it turns out you …

There were 3 tills. 1.cards only. 2. Cash only. 3.refunds and exchanges. I wanted to pay by cash, so I queued in the cash only queue which was next to the refunds…..for over 15mins, I queued because every time they called for the next …

Quite busy usually, which is understandable considering its location. Most of the times you have to queue for the fitting rooms, for paying, or for returning items. …

I love this location, large variety nice staff.

Worst customer service and no security.

Medium-sized and easy to navigate Zara store. It tends to be very busy at weekends but the staff do a good job of keeping it tidy. Likewise the queue to pay is usually quite long but the staff do their best to keep it moving. Have waited up to 10 minutes to be served on Saturrday afternoon. Great location!

Good choice of affordable clothing

Very good service considering the amount of people that were in the store