DL
David Lukey
1 month ago on 1023
( 1 out of 5 )
WARNING, PLEASE DO NOT DEAL WITH THIS COMPANY. This is because Countrywide Assured after paying them my monthly pension for over 35 years they told me a week before my retirement date that I had to transfer my pension to another company!!!!! It then took me 2 years and 22 letters to get Countrywide to put in enough transfer funding for me to be able to transfer my pension to another company and after that I then to sue them for 2 years of non payment of my pension!
ON HOLD 30 MINUTES!!!!!! RUBBISH!
Absolutely appalling customer service with different advice given about policy depending on who you speak to.
Got building insurance, currently in a home emergency and AXA their partner company cannot find my details on their system as countrywide has not transferred over all of their customers. This is apoorling service. Definitely changing companies once my renewal is due.
AVIOD THIS COMPANY!!!!! Following the sudden death of my wife I had to send them the original death certificate which would be returned by recorded delivery. The certificate was not returned after numerous phone calls and promises of a call …
Awful experience. Trying to change over something as simple as my direct debit mandate has been made so difficult by COUNTRYWIDE ASSURED.
Now having to send in bank statements and passport to prove who I am as they are …
DL
David Lukey
1 month ago on 1023
( 1 out of 5 )
WARNING, PLEASE DO NOT DEAL WITH THIS COMPANY. This is because Countrywide Assured after paying them my monthly pension for over 35 years they told me a week before my retirement date that I had to transfer my pension to another company!!!!! It then took me 2 years and 22 letters to get Countrywide to put in enough transfer funding for me to be able to transfer my pension to another company and after that I then to sue them for 2 years of non payment of my pension!