Dormeo FAQs
I ordered a mattress on the 5 January, took my payment on the 6 January. now the 17 jan, and had no contact. have sent emails with no response, how do i cancel and get a refund
Ring them up mate. They take far too long to reply to emails.
Do you take to old mattress away and what is the charge for this
Will you take the old bed
Do you deliver to france free
I would assume so, it's a major European business
Order No RS04634 - Why have we had two separate packages delivered?
Also, I have just had an email from a company named Rhenus Home Delivery
Who are saying that they have contacted us a (which they haven't) Are they genuine?
There not as good as what they say,and we're still waiting for pillows over a month later so overall poor service and poor quality
hi I placed an order and want to know if there is a tracking for it ?
Do you stock matress toppers
I have been to Dormeo Showroom at High Wycombe last summer and they have approximately 10 beds with Dormeo matresses and some more matresses on the side wall stucked together verticaly. They also have boxes with Dormeo pilows and boxes with mattress toppers in the window by the entrance. I had a chance to try 3 before I made my choice. The customer service advisor was very helpfull as he has provided detailed explanation for each Dormeo mattress, matress topper and the pillow. He also advised that if the matress toper is not currently available in their showroon he can order for me and it will be delivered to my home address.
do you take the old mattress away please ?
Yes we can arrange removal but unfortunately not for free.
Can i use bed linen with the dormeo matress ?
Yes .. works like a normal mattress.. just ensure you get the depth you want 're fitted sheets .
Can you buy the mattress and take it home from the showroom or do you have to have it delivered?
If you buy a mattress that's on sale, then you have to pay for delivery, so it's in your best interest to take it home with you as it's sold on sight.
Buying a brand new mattress, you run the risk that they may not have it in stock. So you may not have the option to leave with it as they may not have it at the store that you visit.
You could always call the store ahead of time, if you know specifically which bed you are after, and see if they can facilitate your needs.
Hope this helps.
How long is it before the smell goes? it's driving me mad and is making my bedding smell (i've had it 3 weeks now)
I didnt have any problems with my bed, or pillows in terms of smell.
Maybe you've just been unfortunate to have one that had extra treatment or cellophane and stryofoam packaging used.
Dormeo does sell a spray that you can buy to get rid of that smell and aid in restful sleep, and indeed help getting you to sleep. You can check the website for details, or a store if you are close to one.
If after 4 weeks you still have that smell going on you might want to give their customer services a call though as the bed may have been over treated, like I said before. Hope this helps.
Have just received our new dormeo mattress. Do you have to leave it for 24hours or can you you use it straight away?
You are supposed bro leave it for 24 hours but a little less will not hurt
Does the Dormeo Octospring Mattress Topper have a strong smell when it's opened/
Does it contain toxic materials?
Where is it made?
Would like to know on this !!! I DO NOT agree with the toxic chemicals pumped into our soft funishings. It is cancer causing !
Do they make the mattress in small double 4 foot
Probably. You can check their website. And also try Argos, you might get a better deal
Can you pay monthly on the mattresses
Not in-store, but you can on orders placed over the phone or on the website.
My story may help sell more beds. Its pretty good ??
Had problems with the bed they kept asking for number on mattress we kept telling them in the end I gave up there customer service is absolutely useless will not be buying from them again want your money but won't repair not nice people
do you mak a three quarter size mattress.
Can you use this mattress on a just- o -matic bed please??
When can I expect my two pillows order three ago yours D R Tonks
where are my pillows??
order L2515168
what sizes are your roll-up mattress
Do you do mattress in 750 x 2000 please. and are they suitable for adjustable beds
Thank you
Selma
Do you cater for single beds?
My Dormeo is not wide enough even though I have double bed it is slightly wider then the normal double, but I didn't realise until I unpack the mattress 135* 190. unfortunately they don't do an extra width. so now I have a gap down one side.
Hello, I have talked to you before about returning the mattress. Do I have to use a carrier or can I deliver it myself? Chris
Can you still use electric under blanket with Dormeo mattress
Google
