Dormeo average reviews all over the web

2.8
Total Reviews 80

Average reviews from all platforms

Average Rating 2.8

Average reviews from all platforms

  • 5.0
    33
  • 4.0
    5
  • 3.0
    0
  • 2.0
    0
  • 1.0
    42
Dormeo reviews breakdown:
Google
2.8
80

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80 Dormeo reviews on Google

DH
Dean Harper 1 year ago on Google
( 5 out of 5 )

We had bought a Jay-Be bunk bed that came with its mattress. Our daughter loved it and would wake at 05:00 every morning to play; a habit maintained since birth. Jay-Be provided warnings that limited the mattress height to keep occupants …

DB
Dejan Branc 1 year ago on Google
( 5 out of 5 )

Excellent and high quality products. Great prices and approachable and friendly staff. Especially many thanks to shop manager for professional and efficient service. Highly recommended. Octaspring mattress are the best.

RM
Raine Miller 1 year ago on Google
( 5 out of 5 )

I purchased a mattress topper as I needed something to support my back more. I wanted something with springs too. I wasn’t sure if I wanted the medium mattress topper or medium to soft deluxe one. I opted for the deluxe one. …

JW
Jean Warner 1 year ago on Google
( 4 out of 5 )

I purchased a mattress topper a few months ago and am really pleased with the comfort it provides. No aches and pains when I get up in the mornings. The only disappointment is that it does move slightly during the night but is easy to pull back into place.

SJ
Sally Jarvis 1 year ago on Google
( 5 out of 5 )

Really comfy mattress, & great quality, I wanted to treat myself to a new mattress and this didn’t disappoint! I love a firm mattress and i get a really good nights sleep on this, delivery was early and communications were excellent. No strong smell either, & it was well packaged.

GH
gavin harrison 1 year ago on Google
( 5 out of 5 )

Fantastic quality and excellent service. We received our topper very quickly. Once placed and used the difference in quality of sleep was outstanding. The topper is so comfortable and has helped with easing back pain for a long term sufferer. I cannot recommend highly enough.

NR
Nicola Rodrigues 1 year ago on Google
( 5 out of 5 )

Deluxe Octasmart
Ordered deluxe Octasmart mattress topper. Took the full month to get delivered but so happy when it finally got here. Customer service was helpful. …

LL
LaToya Lawrence 1 year ago on Google
( 1 out of 5 )

I wish I could give 0 stars. I would not recommend unless you are happy to pay for a product that you will not receive for months. I am very upset, frustrated and disappointed with the service received. I ordered my Dormeo product in …

JC
Jeremy Carr 1 year ago on Google
( 5 out of 5 )

Excellent if you need a medium to firm mattress. This was about £400 cheaper than an identical mattress from John Lewis and it arrived within a week of ordering. The cardboard package was slightly damaged which I reported (but hadn’t marked …

MJ
Mustafa J 1 year ago on Google
( 1 out of 5 )

Grandmother gave me money to purchase a mattress topper on her behalf. Brought the product in Early February. Still wasn’t delivered its now May.
When asking for a refund they said they didn’t have the money to give me a …

MF
Matt Fernandez 1 year ago on Google
( 1 out of 5 )

Very poor company, very poor communications. I ordered a mattress and on the email confirmation it said delivery was between 14-28 days. It is now well over 28 days and they took days to reply to my email. The sales team ignore all emails. …

BS
Bsingh Singh 1 year ago on Google
( 1 out of 5 )

2 months ago I ordered two mattresses and at that time it was on a special offer. After a few weeks I got told that mattresses were out of stock and they told me to wait for a few weeks. A few weeks go by and I call them again (they take a …

MM
Mr Miah 1 year ago on Google
( 1 out of 5 )

This will be a two part review. First will be this one on Dormeo itself and the second will be on their chosen courier DX. …

CS
Carolyn Stewart 1 year ago on Google
( 1 out of 5 )

This mattress from Dormeo was like sleeping on a brick bed. I have had to purchase another thank goodness for Black Friday. Unfortunately I could not send it back because I was having home improvements at the time unable to put the mattress …

DB
David Boyd 1 year ago on Google
( 1 out of 5 )

I’d give this company a 0 if I could. Ordered. Mattress topper which comes with a free memory pillow back in mid February, to then be told I’d have to wait 6 weeks due to the company being bought out. Waited the 6 weeks to then be told I’d …

LW
lister worthington 1 year ago on Google
( 1 out of 5 )

I ordered a dormeo fresh mattress for my 10 year old daughter who was suffering with back ache on the mattress she had.We placed it on march 31st 2023 and were told it would be 14 to 28 days.When the 28 days came we got an email saying …

D2
Dublin 24 1 year ago on Google
( 1 out of 5 )

I can’t express how much I’m disappointed with Dormeo,they absolutely not standing behind they words. Recive first matters in mid September and in free trail 60 days contact them by the phone about returning mattress becouse we was not …

ES
Enikő Szabados 1 year ago on Google
( 1 out of 5 )

Bought a Mattress in February, which they wanted to delivery after 2 months, as they went into administration. I had to cancel it as cannot wait that long and I STILL DO NOT HAVE MY MONEY BACK after claiming back it 2 months ago.
Absolutely shocker of this service.

DB
Darren Bickley 1 year ago on Google
( 4 out of 5 )

Don’t get me wrong the mattress is very good BUT DONT EXPECT IT TO BE DELIVERED IN 28 DAYS
The more realistic time is about 3 months. They have just been taken over by new …

L
landyman918 1 year ago on Google
( 1 out of 5 )

I ordered a mattress at the end of November and was told it would take between 14 and 28 days to be delivered and then received a email saying that due to a shortage of materials in Europe I won’t be getting my order until the end of …

ET
Elaine Turner 1 year ago on Google
( 5 out of 5 )

Comfortable mattress and I’m getting used to the pillow as different from what I’m used to. He’d to deal with the staff with regards to the delivery date and they were reassuring and in fact the mattress was delivered early which suited me.

TW
Tracey Walsgrove 1 year ago on Google
( 1 out of 5 )

Bought octasmart double mattress back in 2021 quick delivery… not keen on the pillows and the mattress have developed a hollow on my partners side .. sent email to Dormeo customer service asking for advice still no reply after 3 days of …

PC
Peter Clark 1 year ago on Google
( 4 out of 5 )

Delivery was 4 weeks (no big deal) slight hiccup about the pillow delivered after a email a quick response and the correct pillow delivered. Got the Octasmart mattress which is very comfortable worth the money especially being half price.

SC
Sarah Campbell 1 year ago on Google
( 1 out of 5 )

I ordered an Octospring Mattress on 30th November, had no email or correspondence till 6th January saying it was delayed till end of January. Waiting till middle of Feb to chase and was told they had stock and will send out. Waiting a bit …

R,
richard ,mcnulty 1 year ago on Google
( 1 out of 5 )

Scammers! Mattress collapsed after 8 months of having it. Completely unbearable to sleep on. You won’t replace it with a new one even though it is faulty and me and my partner have cancer and Parkinson’s. Disgusting people who work for customer service I will be contacting trading standards. Vile company don’t let them scam you.

JS
john spicer 1 year ago on Google
( 5 out of 5 )

I purchased a Dormeo Memory mattress topper and octasmart pillow. I am very happy with both and I will be ordering two more pillows soon to complete my bedding set. Along with excellent customer service I would definitely recommend.

MG
Mary G. T 1 year ago on Google
( 1 out of 5 )

Disappointing. Bought two mattresses. Kept me awaiting for 5 days just to return my money. No explanation or whatsoever. Disgusted by Dormeo customer approach, they said a new owner taking over and production will start soon, delivery …

E
Eva 1 year ago on Google
( 5 out of 5 )

Excellent service at the showroom. Curtis explained differences between various options and related those to sleeping positions which made it easy to choose a mattress I needed. Great customer care!

SR
S Rule 1 year ago on Google
( 1 out of 5 )

Worst ever experience I had with dormeo, I waited over two months for my order and did not receive it so had to cancel as I had no mattress to sleep on! All they did was give a bunch of excuses about materials, not much communication, very …

DG
David Grieve 1 year ago on Google
( 5 out of 5 )

enjoying a good night’s sleep…
The item had really good reviews and was well advertised with the information that we needed to make a decision on whether to buy it or not. The price seemed a …

MF
MIKEE FREEDOM 1 year ago on Google
( 1 out of 5 )

Ordered my new Dormeo mattress with free memory foam pillow on Feb 23rd 2023 the order after they take your money says allow upto 28 days for delivery, today is the 18th of April & still no delivery. I called customer services they told me …

D
Duncan 1 year ago on Google
( 1 out of 5 )

Terrible customer service with no contact. Placed order on March 8th and was told delivery would be between 14 to 28 days. When I called them on April 14th I was advised the mattress would not come in to them until the end of April and then …

RB
Rosemary Brown 1 year ago on Google
( 1 out of 5 )

Ordered 18th Dec2022, still haven’t received it, at first we were told early February, have contacted Dormeo said shortage of memory foam, TV advert is promoting the mattress to have “Free fast delivery” now tell me it could be early …

GB
G-Style Beauty 1 year ago on Google
( 1 out of 5 )

I have ordered mattress on the 6th of February. Still no mattress . I have contacted them asking to ship my item now or refund money. I have received email that they cancelled my order because of MY INTENSIONS !!! and also said they will …

MH
Martin H. 1 year ago on Google
( 1 out of 5 )

I never been more disappointed with a customer service as I am now.
Order placed back november still havent been dispatched.
Due to shortage. …

P
prasadaq 1 year ago on Google
( 5 out of 5 )

Hi all!!! The shop actually is in very good location (High Wycombe). But the matrases……. I own one (octaspring 9500) they are exactly how they say in the TV Adverts. They are the best Definitely 👍👍👍👍✅!!!! …

OG
Ovidiu Gheorghe 1 year ago on Google
( 1 out of 5 )

Ordered a mattress back in February. Still not received. I’ve asked them to cancel the order and refund, nobody replies to my emails. Case raised with Paypal as well. Avoid.

AW
Alleyne Wilson Roberts 1 year ago on Google
( 5 out of 5 )

We ordered a mattress topper the zonal one
I have issues with pain with my back and hip where I was awake every couple of hours with pain .I’m so glad I ordered . Came within the week once unrolled and …

IP
Iveta Purvineckaitė 1 year ago on Google
( 1 out of 5 )

PLEASE NEVER BUY ANYTHING FROM THERE!!!! BIG RED FLAG! Terribel company! Costumer service is unbelievable. Canceled my order, as I was waiting two months, and magically order was send next day, I told them I don’t want to, please send it …

JF
Joanne Franciosy 1 year ago on Google
( 1 out of 5 )

If you haven’t ordered, don’t bother. Ordered mattress topper 02/01/2023 no communication as to why it’s not been delivered until you contact them still waiting for dispatch 06/02/2023. I’ve now cancelled my order and buying an alternative …

LP
Lisa Parks 1 year ago on Google
( 1 out of 5 )

Dormeo have not done as they said and offered refund if we do not like mattress – well we tried and found the day we called to return they had gone into adminisration!now stuck with a mattress topper super king! not happy plus the agent on …

CC
Corina Cojocaru 1 year ago on Google
( 1 out of 5 )

Non-existent customer care and support. The confirmation email asks customers to allow up to 28 days for delivery – long enough as it is, but was hoping it would be worth the wait. Called their customer service team on day 26 and was …

DS
debbie stubbs 1 year ago on Google
( 1 out of 5 )

Request a refund they are full of lies. Take your money and tell you different story everytime about your order. 10 weeks in demanded refund they reckon it will take 24 hrs. Tell you want they think you want to hear. Complete scammers. …

CL
Craig Lewis 1 year ago on Google
( 5 out of 5 )

Thanks, had a wonderful service from Dormeo. The mattress is fantastic and very comfortable. Only to pleased to give a positive review.

BG
Bryony Gorman 1 year ago on Google
( 1 out of 5 )

DO NOT ORDER
I ordered a mattress topper and 2 pillows at the beginning of April. Keep getting told i will receive in next few weeks and still nothing. …

SS
Selina Sparkles 1 year ago on Google
( 1 out of 5 )

Don’t order with them, they have been stringing my Mum along with an order of a mattress for months. To finally say that they have closed, been bought out and can’t refund her money. If I could give 0 stars I would.

KM
Kellie Mc Laughlin 1 year ago on Google
( 1 out of 5 )

I ordered a mattress in November. Paid for it, still have not received the mattress. I have emailed the company and not received a reply.
Really disappointed and would not use or recommend this company to anyone.

BV
barbara vardag 1 year ago on Google
( 5 out of 5 )

Really excellent product. Have never slept so comfortably. I have bought two mattresses and both are excellent and I have no hesitation in recommending and have done so to friends. Delivery takes about ten days but the mattresses arrive …

AL
Arela Llangozi 1 year ago on Google
( 1 out of 5 )

Awful experience! We ordered a mattress in December and it’s March and still haven’t got it. Asked for refund but they don’t give any. They have made it really hard to get the money back !! Don’t order it’s a scam !

LB
Len Bickford 1 year ago on Google
( 5 out of 5 )

I have deliberately left before writing a review as it gave a realistic opinion of the mattress topper. I felt that any sooner, would not have been accurate. The topper is as described and it makes a nice change to ‘Roll over’ and not …

G
gordon99909 1 year ago on Google
( 4 out of 5 )

Great service, super price and an excellent mattress (Dormeo S Plus Evolution Memory Foam Mattress). Although we have only been using the mattress for a short period there can be no doubt that you get an excellent nights sleep. Much …

FG
Freddie Gillett 1 year ago on Google
( 5 out of 5 )

I purchased a Dormeo Memory mattress and octasmart pillows. I am very happy with both and I will be ordering two more pillows soon to complete my bedding set. Along with excellent customer service I would definitely recommend.

CC
Clive Cole 1 year ago on Google
( 4 out of 5 )

Once arrived 7/4/22…and used, I thanked Dormeo for a firmer mattress and one which gave me the comfort I required. However, NOW, after 2 months the mattress is NOT SO FIRM and fitted sheets (elasticated) have a tendency to come undone in …

EN
Edvinas Navickas 1 year ago on Google
( 1 out of 5 )

The worst mattress company ever. It takes 10weeks to be delivered and we still haven’t received it. We asked for the refund and even they cannot refund us as the owner of the company has changed, they told us to call our bank and ask for the money back.

NC
Neil Crossley 1 year ago on Google
( 5 out of 5 )

I purchased the mattress topper after my wife came home after major cancer surgery. My aim was to make our bed as comfortable as possible for her, despite already having an excellent quality mattress. The product was delivered a week …

FR
Frank Rennie 1 year ago on Google
( 5 out of 5 )

Bought the single mattress for my 5 year old granddaughters new bed and she absolutely loves it, so comfortable and relaxing. Arrived well within the times quoted, perfectly packed and easy to open and install. Would definitely recommend Dormeo for your next mattress, great price and high quality.

SG
susan gook 1 year ago on Google
( 5 out of 5 )

Bought the octasmart mattress topper and had the best night’s sleep I’ve ever had. The memory foam pillow is very comfortable. They both make the bed look very comfortable and solid , no bumps or lumps. Would certainly recommend them and I do. Best thing I’ve ever bought for my back. One very satisfied customer.

RC
Rutland Cowgirl 1 year ago on Google
( 1 out of 5 )

Theives. You took our money in December 2022 and we have never received our topper. We were fobbed off with a million excuses and today, 6th March 2023, we have been told you have gone into administration. So we will never get our money back after asking for a refund weeks ago.

IB
Ineta Bertasiute 1 year ago on Google
( 1 out of 5 )

Seems like dodgy company. We placed order on 11 on November for mattress topper and after waiting for more then one month (we supposed to get within 28 days) they said to wait another 2 months as they have no product in stock. But the money …

IA
Ikhlaq Ahmed 1 year ago on Google
( 1 out of 5 )

Placed an order in december, every time i phone for an update for delivert they fob me off with “you will get it next week” and now after 6 weeks i asked to cancel the order they are refusing to cancel the order even tho its still not dispatched. Cowboy company avoid em you wont get the products or your money back

NO
Nik OVich 1 year ago on Google
( 5 out of 5 )

I bought the firm mattress topper and found it excellent. It has improved comfort and sleep.

DC
dori cela 1 year ago on Google
( 1 out of 5 )

I did order from December and I still was waiting for my order t receive until March I sent email to the company first of all they said to me we are still waiting from Europe to bring us material and I wasn’t happy with that I asked them …

DP
Donna Price 1 year ago on Google
( 1 out of 5 )

Ordered a mattress topper for a single bed as I have got issues with my back rung them up on the 4 Feb 2023 the person said I would get my order on the 10th Feb 2023 . That is 30 day wait but rung them up today 10 Feb 2023 and they said that my order was not on the system I am just waiting for a refund from them

NK
Nelita Kiupele 1 year ago on Google
( 1 out of 5 )

Not first, but definitely the last time I bought something from here! Made order 12 September and got my items 18 November, REALLY???? More than two months?! They even didn’t reply to my last email… all I had is few sorry during my waiting …

J
Jonathan 1 year ago on Google
( 1 out of 5 )

Awful company ordered a mattress on 1st of December and was informed delivery would not take place until middle of January rang twice fobbed off twice cancelled order and waited approx 10 days for my refund. Never again.

GT
George Taylor 1 year ago on Google
( 5 out of 5 )

I am really impressed with the Mattress topper that we bought from Dormeo. The quality is superb and is extremely comfortable. Having seen the adverts on TV, we actually bought two toppers, one for our spare room. The price was one of the …

L
Lee 1 year ago on Google
( 1 out of 5 )

Recently purchased a mattress topper, wish I hadn’t bothered! Supposed to be one of THE best products around however this isn’t the case certainly when it comes to customer service in fact they are one of THE WORST! Strongly dispute that it …

DH
David Hurr 1 year ago on Google
( 5 out of 5 )

Best nights sleep I ever had the Dormeo mattress topper is as comfortable as can be really happy that I bought it

SM
Stephen McGoldrick 1 year ago on Google
( 1 out of 5 )

ordered 2 mattresses on the 9th January eventually delivered on 27th April, will never use again.

CJ
cheryl johnson 1 year ago on Google
( 5 out of 5 )

Bought octasmart mattress came with pillow. I sleep much better now. Shall definitely recommend. love it.

AD
Anthony Doherty 1 year ago on Google
( 5 out of 5 )

I bought a memory foam mattress 6 months ago it was the best thing ever we have a very good Quality mattress but I was waking up every morning with Bach ache I suffer with sciatica two nights after sleeping on the memory foam mattress my …

MS
Margaret Scrymgeour 1 year ago on Google
( 5 out of 5 )

Love my mattress topper used to wake up every morning with aches and pains in back and shoulders since I have my Domeo topper have no problems now.

PD
Pip Davies 1 year ago on Google
( 1 out of 5 )

This company is shocking. Ordered something on 01.12.22, still not received product and we are 30.01.23. On top of that, the money has been debited from my bank account. Customer Service phone number unobtainable and no update or …

JW
James Webb 1 year ago on Google
( 5 out of 5 )

Excellent service from start to finish. Delivery was inside the quoted time frame and we were constantly kept up to date with our order. The mattress itself is fantastic, best night’s sleep we have ever had. My partner has always suffered with back pain from our previous mattresses but with this one she hasn’t had any problems at all

GJ
Graham Jeffery 1 year ago on Google
( 5 out of 5 )

The best online purchase we have ever made, it has totally transformed our sleeping experience of comfort, my wife suffers from back pain and despite three mattress changes, of different designs, this has never got any better but a months …

AP
Alan Price 1 year ago on Google
( 5 out of 5 )

I ordered a mattress topper from Dormeo. I. Was very pleased with their delivery first rate, when I fitted the topper to my bed I was very surprised with the quality and fit. I have been using the topper for about three …

JG
Jim Gibbs 1 year ago on Google
( 5 out of 5 )

ordered the dormeo plus s mattress and it arrived in super quick time and free delivery and so easy to set up the split mattresses to the settings for my wife and i both different positions and the difference in comfort to our previous …

PC
Pam Charles charo 1 year ago on Google
( 5 out of 5 )

I ordered an Octosmart mattress topper and received it much quicker than the anticipated length of time, in fact in just a week. I was so happy with my purchase within two weeks I had ordered another one for the other bed in our household …

MM
Michelle Mannell 1 year ago on Google
( 5 out of 5 )

From purchasing the mattress to delivery was all very quick and efficient. I have had many nights of comfortable sleep, waking up very refreshed. My aches and pains have improved since using the new mattress. I do wish that I knew about memory foam mattresses before now.

CB
Carol Baker 1 year ago on Google
( 5 out of 5 )

The Dormeo topper is absolutely fabulous. First time for years that I have woken up rested and with no pain. I keep thinking if the topper is this good, a whole Dormeo mattress must be fantastic. …

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