Really bad customer service
I absolutely love this housing trust and all the workers 👍
I find them so helpful, wether I’m on the phone / home visits/ repairs/ general …
The contact centre staff are well trained but you can’t actually get anything done. Waiting for repairs for 15 months now on exterior of property. They are quick to collect your money but really poor on response. Service charge is terribly high. Keep away if you can.
I have had two plumbing emergencies over weekends in the last month. Both times, I have tried to get through to the emergency repairs line, and neither time (at different times of the day) did anyone pick up. The first emergency had me …