Octavia Housing reviews

I have had two plumbing emergencies over weekends in the last month. Both times, I have tried to get through to the emergency repairs line, and neither time (at different times of the day) did anyone pick up. The first emergency had me …

Already no parking, and now they increase rent what the heck . Avoid them at all cost. Staff is extremly poor in engaging with tenants and helping them, you gotta hold your ground. I regret coming here

Mould alert at Octavia managed property and refusal to deal with it professionally …

I’m not a current tenant but was about to do a mutual exchange with a tenant, this company is the most unprofessional housing association ever, waiting over 30 days for a reply to a basic email, the current tenant has sat with water damage …

Repairs are horrendous,all quick bodge up jobs no care at all,nothing ever completed or done properly .

This housing is one of the worst in the whole country, don’t take my word for it, look at what tenants write!! I became a tenant because of the location but soon regretted it all. They only care about themselves not for you the tenant. …

I have been a tenant with this housing association for 22 years and my mum was for nearly 40 years. The way we are being treated is disgusting, pay my rent in full every month without fail and now suffering with my mental health bought on by a neighbour and there’s no support from these guys.

The housing association is mediocre. Most of the employees are rude and unprofessional that should be fired. They totally ignore the well-being of their good tenants and more interested by the money. Not helpful at all when it comes to …

Very poor service and handing of residents complaints… Over charging for rent and service charge. Zero communication.

Octavia is one of the best companies to work for in regards housing association with strong work contract and great pension, friendly staff and a ethos of inclusion and equality. …

I’ve worked in partnership with Octavia for over 9 years now and the experience has always been excellent. Every manager I have dealt with has been professional and efficient in their communication and interim workers we have placed with …

Octavia Housing is a disgraceful organisation to be with. After reading so many bad reviews and stories of other tenants I am in shock how many of us suffer from this so called social housing organisation. …

The staff here take it upon themselves to sabotage your details ! Lie to Ombudsman to say there’s no problem with your home !! Can’t sleep in this flat since westfields put condensors on their roof 19 months ago & they worked every night …

Think twice before approaching this housing association. My neighbours and I have all grown to literally hate this organisation, with some even leaving our development because they couldn’t take it anymore. I have more stories about what …

I absolutely love this housing trust and all the workers 👍

I find them so helpful, wether I’m on the phone / home visits/ repairs/ general …

The contact centre staff are well trained but you can’t actually get anything done. Waiting for repairs for 15 months now on exterior of property. They are quick to collect your money but really poor on response. Service charge is terribly high. Keep away if you can.

Fraudstars don’t even think about coming close to this organisation. Was shortlisted ( number 1) to a property and today they are telling me they called and I declined so they gave the house to someone else . This is definitely going to …

Been with Octavia 6yrs now & even with a few issues, I have nothing to complain about, just eternally grateful to Octavia.I can stay In London when all my friends have been priced out. Thanks again Octavia Hill 😘 …

The office of a housing company and a big business meeting for a local university of justice and the national ministry association

One of the worst housing association no clue about service so bad very disappointed

A lovely housing association never had a problem always willing to help was said to say good bye during my mutual exchange.

Worst association to be buying and renting from.
I have a complaint and They have been ignoring me for the last12 months now! Absolutely disgusting the way they treated me !

They book me more than three times to fix the tap water and each time they said no there isn’t booking and then I had to look for new appointments and at the end I fed up and I fixed it by myself and right now I have problem with the boiler …

Very bad communication. They never answer their phone or respond on emails. Extremely disapponted

Absolutely pathetic, the staff never replies to the emails and even calling them is of no use. Absolutely unprofessional bunch of people.

Disgusting receptionist. Needs training. Should not be questioning tenants hospital appointments. I am going through cancer treatment and have a lot of appointments

Very arrogant customer service

Property are very cheap !

It was so great to volunteer with OCTAVIA back in 2012 – nice memories!

Amazing place to work, respectful, reliable and responsive to its tenants

Professional staff with a friendly manner. Very helpful.

Staff are friendly and helpful

Terrible organisation, the worst when it comes to response.

Great people working under pressure

Don’t get great support from them .

Main office helpful staff

Great

Really bad customer service

Lovely people

i am very woman