Parcel2Go FAQs
How much to send a parcel from UK to Jamaica
What time is live chat open?
Hi Brian,
Thanks for sending over your question, our live chat team is available 24 hours a day, 7 days a week.
Thank you.
Tom
How do I track my parcels?
Hi,
Thanks for your questions, if you use this link you will be able to fully track your parcels.
https://www.parcel2go.com/tracking
Thank you.
What time is the last drop off?
Hi,
Great question, although times may vary depending on the area the drop shop is located we advise all our customer to ensure their parcels are dropped off by 12pm to assure these are collected on the very same day.
Thank you.
Tom
Is delivery guarantee and collection guarantee available?
Hi,
We do offer a guaranteed delivery service, however at this time we are unable to offer guaranteed collections. Our guarantee would start from the point the item is collected and is valid as long as delivery is not impaired. If for example the address was given incorrectly, we would have to adjust the delivery guarantee date.
Thanks
Tom
Is parcel2go open on monday?
Parcel2Go are a comparison website with online assistance available 24/7.
Has anyone actually had their parcel delivered at all?
From these idiots
I have used parcel2go and then chose the cheapest courier, dpd to send to Poland, no trouble at all, tracked it every day, and arrived on the day they said in one piece. I have sent numerous parcels this way.
Is there a contact phone number for Parcel2Go, as talking to a bloody computer is absolutely useless
How do you get in touch with Parcel2Go?
To book it I went to www.parcel2go.com and booked the shipping, printed the label and then took my parcel to my nearest drop off point. The tracking was also very good.
Is there a phone number for parcel2go
Not sure but you can get all info of internet this company is very reliable i will use all the time
I have three parcels that you have lost and there is no communication From parcel 2 go .
You cannot help me via live web chat feed please send me over your telephone number ASAP
If you give the parcel to go number into the tracking system it will tell you when they last had it
AS ANYBODY GOT A CLUE HOW TO COMPLAIN ABOUT P2G REGARDING MY LOST PARCEL ?????? YOU CANNOT GET INTOUCH WITH CUSTOMER SERVICES, THE CLAIM FORM KEEPS STATING SOMETHING WENT WRONG GO BACK TO BEGINNING, I DIDNT KNOW ANYBODY WOULD BE WORST THAN MY HERMES
I'm sorry to hear you're having problems. I have never had an issue with parcel2go and I use them regularly. Have you tried the live chat? I found this helpful if I've messed up an address or something. Good luck with your search, cheers.
Anyone know how to make a claim with this lot can't find phone numbers or email live chat is a waste of time wish I lived in Bolton would go to office if they have one absolute disgrace. ..??
Hi Stephen this is what I found
How do I contact Parcel2Go?
If you need help, we offer a number of options for customer support. Our customer service is available by live chat 7 days a week, 24 hours a day.
Please select one of the options below. Alternatively, visit our Help Centre
https://www.parcel2go.com/help-centre/parcels/question/general/how-do-i-contact-parcel2go
Can I please send a parcel back to a supplier
Is there a contact number as need to speak to a person ??
I have always used the app. Not sure about the number they have a live chat on the website
the real reason you do not have a phone contact number is that your customer service is so poor you don't have enough staff to handle the complaints..
Maybe you are correct, many companies make it difficult to contact via phone.
Sign of the times I'm afraid.
Short-staffed + saving telephonist wages too.
Cut the complaints down also, imo .
Hi. why can't you call the customer when you go to collect? or at least give an sms with 10 minutes to arrive? I'll be waiting for you from 8:40 a.m. when the schedule says between 9:00 a.m. and 5:30 p.m.
Hello
On this platform you messaging Google community not the actual company/business. You need to get in touch with them directly.
Hi, can I send large boxes to Corsica France?
thanks
Nadia
I've not used the international service, best to give them a call.
How do I find out why my parcel has been delayed for more than 48 hours ?!
They should've sent you a link to create an account. Register and from there you can get tracking info.
How do I use your online chat service?
Very simple, go to track parcel using your booking ID. Link directs to online chat service, usually it'll pop up do allow pop notification.
Can I send parcel to Canada . I have never send any parcel with you. Always use Royal Mail. Can you give information please what to do.
What time do you shut to drop off parcels?
Do u have any job vaccancy??
How do you contact customer services
Why have I not received email confirmation for parcels paid for??
P2G 91411412
Parcel needs more than three weeks from GB to germany is this your standard for so much money ?
P2G90894660 We dropped this parcel off on the 8th June the following day the tracking showed it had been delivered on the 7th June the parcel is going to Australia The tracking details have not altered can you lease send me correct tracking details.
What is ur contact number
Is it still possible to invest in your company?
When is the last posting date for Christmas in the UK to another UK address