1pMobile (Penny Mobile) FAQs
How can I check how much credit have I got left
Hi Roy. You can check your available credit by calling 150, or sending a text of BALANCE to 07950 014111. You can also see it in your online account together with fully itemised usage. Penny.
I would like to buy my husband a new phone, at the moment he has a Samsung galaxy 5 which has dual sim cards. Does anyone know if 1p mobile will work on a sim free phone? Thank you for any time given to this question.
Yes. Both mine and my mums phone are sim free snd unlocked. Both now run on 1p mobile. My phone is a Samsung A50 dual sim and 1p mobile works perfectly in it. I hope this answers your question
When you buy the sim,is this a contact where you are obliged to keep using after the first 4 months are up ?Or can you just throw it away if you do not want to use it ?
As I understand it ,it is live until your credit runs out or the 30 day period expires depending on which option you purchase.
can I buy a sim in a shop ?
Sorry Ray, everything is done online. Neville
Virgin mobile is getting worse and I wish to try out your coverage and use a payg sim for a few weeks/months. If i wish to make it permanent can I then transfer my existing number or does it have to be immediately on setting up the 1p mobile sim.
Sorry I can't answer your question, you'll have to get in touch with 1p and ask them yourself Andrew
how do I cancel all diverts?seems to still go to voicemail?
Hi Neil
The diverts are set from your phone. You can also find details here: https://www.1pmobile.com/ask-penny/?question=How-do-I-change-diverts-to-voicemail?
Penny.
6/5/2021 - are u able to give me a PAC code
Hi Cliff. We have sent the PAC to your phone and email address. Penny.
why can't I donate to a charity through my account
Hi Michele. To donate or send any premium rate texts you need to enable premium rate calls and texts in your account. You can also give us a call and we can enable them for you. 03333 442278 - Penny.
Do i get a new telephone no
Hi Christopher
All our SIMs are issued with a new number. If you wish to bring your number from you current provider you will need to contact them and get a PAC (Porting Authorisation Code).
Penny.
Does 1pmobile provide itemised billing?
Yes, you can log into your account online and see how you've spent your credit.
If I decide not to continue with 1p mobile do I lose all the credit that I have currently on my phone?
Can you donate some of the balance on your account to charity
why can't I reach 1pmobile on their telephone
I am trying to connect this SIM card via a router to a PC. It says it has connected, but no internet secured. Can you help?Chris Thornhill
do you answer your phones?
Hi, I have an old Nokia 2330 that I want to use with the 1p mobile sim, the phone is T mobile locked to EE, will a 1p sim work in the phone?.
hi have 1 year talker with you can i use wi fi calling in the usa?can i make internal calls do i need to buy top ups
Why has my free monthly 250mb of data not been renewed? It has been over 30 days since last time.
Can not make calls or text do not know what to do