Riviera Travel FAQs
Should I tip our tour guide
A very good question I personally would say no I paid for that service already so it's a big no from me
Planning for April 2020; when will the Riviera Travel brochure be out for the Bruges and Flanders River Cruise April2020?
Hi Paul,
We are planning to release our 2020 River Cruise brochure in early March this year. If you'd like to be added to the waitlist for this brochure, please call 01283 742 300 or fill out the form online https://www.rivieratravel.co.uk/brochures
Thanks, Marianne
What electric voltage is used on the Geoffrey Chaucer? What is the smoking policy on board?
You'll need to contact Riviera directly
Are the Guided tours on coaches or are they walking tours
what is Riviera Plus
I don't know, as I've only delt with Riviera Travel sorry
You need to contact them directly for a definitive answer.
What is the evening dress code on your adriatic yacht cruise
If my holiday is cancelled due to the flight being cancelled what happens then. Or there is no flight to return home will riviera make arrangements to get me home.
Contact Riviera Travel and ask them directly. Phone number is on their website.
Do we need FFP2 Face Masks for a holiday in Italy in June 2022
Yes for the flight and might also have to in Italy also so recommend taking a few spare
I am attempting for the past hour to pay for an upcoming river cruise, but to no avail. There are 3 of us and we wish to pay separately, but your online system does not allow for this. Can you help
You will need to contact them by phone or their website, as they do not respond to queries on this site.
Do you provide door to door transport for UK holidays?
the mail on saturday 2 Apr says that you will not be allowed on the plane if your passport has more 10 years on it. Is this true ?
Please answer soon as unable to get you on the phone and flying on 6 May
Hi Allan, I suggest you call or email Riviera directly to get an answer because your question might not be picked up on Google.
Is Riviera Travel still in business, I have tried to contact them by phone and even left messages. No call backs and cannot get anyone to answer. I want to pay a balance but do not intend to do so until I can speak to a member of staff.
I got through to them straight away a few days ago on Live Chat on their Website!
You need to ask them directly, as they don't answer on this forum.
I have a booking for a trip to Croatia, 'Split, Zadar and Secrets of the North'. I wish to use the flight from London to Split though would like to delay the return flight to spend more time in Croatia. Is this possible?
You need to contact their office. They don't use this forum.
I am travelling on the 20th September on the Burgundy,Rhone Provence river cruise and have not received the Covid 19 Pre Travel Questionnaire for myself and my friend who is also travelling with me.
Please Advise
Colleen Watkins
You need to ring the office direct. They do not respond on this forum.
How do I get my deposit back from a cancelled holiday?
I have requested this by telephone with no result.
If you have requested this and spoken to someone they will be processing this for you. There is also an email address to request a refund on your cancellation email if you prefer to contact that way.
We have received our post holiday covid tests, but do we need to take one before we go?
Yes depending on where you are going you probably need to take one 72 hours before departure and have the negative result ready to be able to check in.
What happens if the holiday to Classic Spain on September10th moves to the red list
Please contact Riviera Travel directly about your booking and a member of the team will advise accordingly
I am 77 years old and due to travel with your company to France next month. If the government makes people over 70 self-isolate, will I get a refund on my holiday.
They're open until 4pm today, give them a call and they'll be able to help ??
My wife and i are going to Japan on Monday 13th March and would appreciate your advice re use of our mobile phones. Our provider is saying that we should purchase a Japanese SIM card to use whilst we are there as if not the costs could be excessive
Is there a riviera travel tour office in Dublin?
Are the guided tours on coaches or are they walking tours ,on the Heart of Europe trip
Are the river levels ok on the DOURO in Portugal at the moment? Mark
How do we pay our balance for holiday when we cannot get through on the phone we are only paying half the bill as our friend booked the holiday
How can we pay our holiday balance we have been on the phone for most of the day and at weekend we are unable to do on line as we are only paying part of the bill as our friend booked the holday
What is happening about our cruise that should start next week when 2 of the markets we wee to visit have been cancelled
What is the insurance for cancellation due to a Covid outbreak after we have paid our money please?