Total Reviews 80

Average reviews from all platforms

Average Rating 3.5

Average reviews from all platforms

  • 5.0
    39
  • 4.0
    8
  • 3.0
    8
  • 2.0
    5
  • 1.0
    20
Riviera Travel reviews breakdown:
Google
3.5
80

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80 Riviera Travel reviews on Google

CW
Christine Wilson 7 months ago on Google
( 5 out of 5 )

Second escorted tour with this company. Did 5 days in Iceland tour. Everything went smoothly, excellent tour guide, Per. Extremely knowledgeable and interesting guy. Very friendly too. Highly recommend. …

LB
Lynnette Brumble 7 months ago on Google
( 5 out of 5 )

We have recently returned from touring Vietnam and Cambodia. We were very pleased with all aspects of our trip. The hotels were all excellent and all our flights were on time and relatively stress free. The itinerary was varied with trips …

SE
Steven Elliott James 7 months ago on Google
( 5 out of 5 )

Have been on many tours with them. Always good value for money. Excellent tour guides and hotels.

IW
Irene Whittaker 7 months ago on Google
( 5 out of 5 )

We had a lovely visit to Madeira in spite of the unseasonable weather. The scenery was amazing the variety of the different tours was very good. Best of all was Maggie our tour guide who was fantastic. I was very anxious at the the …

RV
Robert Vines 7 months ago on Google
( 1 out of 5 )

In September 2022 my wife and I booked an 8 day river cruise in May of this year. In December 2022 I was given a prognosis that my cancer had spread and that it was probably terminal. Holiday insurance cost’s shot through the roof becoming …

RS
Rob Schweidler 7 months ago on Google
( 2 out of 5 )

Israel was our 2nd holiday with Riviera following a good holiday in Sicily last year (although this had some minor accomodation issues which were resolved at the time by an amazing guide). Unfortunately comparatively the Israel guides we …

JL
Jean Lawler 7 months ago on Google
( 5 out of 5 )

Just returned from a Danube river cruise. It was first class. The boat was equipped like a five star hotel. Food was superb and plenty of it. It was made even more enjoyable by the staff on board who were excellent. Excellent trips …

SR
Susan Reid 7 months ago on Google
( 5 out of 5 )

Our trip to Vietnam and Cambodia was amazing. Thank you so much to our guide Pauline nothing was too much trouble. We have not booked another holiday with Riviera thank you to all the team at Riviera Sue Reid

GP
Graham Parkes 7 months ago on Google
( 4 out of 5 )

Just returned from excellent cruise down the Danube from Budapest to the Black Sea. Really enjoyable trip, the cruise directors were excellent as were the staff on the boat. My only observation concerns the behaviour and attitude of some of …

AF
alan flavell 7 months ago on Google
( 5 out of 5 )

Just returned from a Rhine cruise aboard the ship Oscar Wilde. What an absolutely fantastic experience. Luckily there was just enough water to allow us to travel without disruption. Food was amazing, the facilities were great and the staff …

GC
giovanni casali 7 months ago on Google
( 1 out of 5 )

i have an 18months nice with an apsess under her arm she was taken to someone that call himself doctor hi send her to hospital the hospital cant treat her because she is under 5the nhs exist only in name how can any one have the hart to refuse help to an 18 months baby? is this a civilised country were is the government?

MV
Michael Varley 7 months ago on Google
( 5 out of 5 )

We are aboard the Emily Brontë on a six day river cruise along the Danube and have to say we are very impressed with the boat, food and the staff .
Things I wished I’d known, electric sockets are UK , no need for shower products, hair dryer provided

JA
john aspinall 7 months ago on Google
( 2 out of 5 )

Over the last 8 years my wife and I have enjoyed many excellent holidays with Riviera Travel. However, we feel that their previous high standards are slipping. At the start of this month we travelled with them to see the wonderful …

GA
Glenda Adams 7 months ago on Google
( 3 out of 5 )

Itineary fantastic. Some hotels were poor. Guests were denied coffee and given an inadequate breakfast bag when leaving at 5 am to travel to another location. My first time travelling with them and they did not meet my expectations or in my view live up to their reviews.

NM
Nikki Morgan 7 months ago on Google
( 1 out of 5 )

Our flights organised by Riviera Travel were around 4 hours late on the way to our Italian holiday, meaning we lost our first day, we spent it at Gatwick airport trying to find a Wizz air staff member (rarer than hen’s teeth I can tell …

AG
Alyson Guest 7 months ago on Google
( 1 out of 5 )

The 1 * reflects totally on the administration and NOT the cruise. My friends and I did the Blue Danube Cruise July 2022, sailing from Budapest to Vienna on the William Wordsworth. The cruise was amazing, faultless, as was the onboard …

LV
Linda Vokes 7 months ago on Google
( 3 out of 5 )

It seems Riviera Travel are only interested in selling holidays and nothing else.
I emailed them twice and rang them once with some feedback after returning from …

DB
David Bellamy 7 months ago on Google
( 3 out of 5 )

Riviera provide some great holidays, have been on about five river cruises with them and a tour in Spain. Have just booked a trip to Menaggio on Lake Como for September. …

PM
Pat Moss 7 months ago on Google
( 5 out of 5 )

Went on Lake Como package holiday dept. 17 June 2022. Riviera were first class and will book with them again. Customer support both before and during the best I have ever received. I caught COVID and had to isolate and extend stay – Laura …

AL
ann lavender 7 months ago on Google
( 5 out of 5 )

Another great holiday with Riviera Travel.
Excursions were varied made much more enjoyable by the knowledge of the tour manager Debbie who told us all about each location and pointed us in the right …

NG
Nigel Green 7 months ago on Google
( 2 out of 5 )

We went on the Florence and Tuscany tour starting on September 6 2022. It was a two centre tour; 3 nights in Florence and 4 nights in Colle di val d’elsa. The reverse would have been better as I will explain later. …

SZ
Stella Zingas 7 months ago on Google
( 3 out of 5 )

I cannot fault Riviera for their itineraries and quality of content but until they change the way check-in is dealt with, I will not be travelling with them again. Each passenger was given a different email address to use for check-in …

RM
Ray M 7 months ago on Google
( 5 out of 5 )

Brilliant for escorted tours. Very experienced tour managers. Been to India twice with riviera and they were both unforgettable experiences
.

FK
Fatima Khan 7 months ago on Google
( 3 out of 5 )

This is my third time with Riviera only because the first two holidays with Riviera were exceptionally amazing and well crafted , implemented and executed. Two of us were on a tour to southwestern Italy from Sorrento to Capri to Amalfi …

DW
Denise Winters 7 months ago on Google
( 5 out of 5 )

Just got back from our 3rd visit to Bruges with Riviera Travel.
Everything went really Smooth ( apart from the English train’s! Which is not Riviera’s fault) …

SP
Sue Price 7 months ago on Google
( 1 out of 5 )

With reference to the current chaos at Manchester airport – April 2022.
There are no prospects of things improving for some weeks.
We are elderly and cannot stand in the queues at Manchester airport at security …

DA
Donna Ananny 7 months ago on Google
( 4 out of 5 )

Good value for money. Not a luxury line, but received great service, from a friendly, professional staff. Food and tours were also good. Would recommend to any budget consious traveller.

PD
Peter Dickens 7 months ago on Google
( 2 out of 5 )

Although the hotel and tour guide in Krakow was excellent, I booked this holiday for “solo travelers”. The problem was I was the ONLY single person. All the others were couples. As you will see this instantly left me alone. In also …

EH
Eddy Hughes 7 months ago on Google
( 5 out of 5 )

I had a very nice solo holiday in Bruges .
The rep was excellent. I will have a rivera holiday again in the near future .x

RM
Ralph Martin 7 months ago on Google
( 5 out of 5 )

Well organised tours, with great guides and experienced and competent tour managers. Well chosen hotels, and well planned programs. I’ve been on 2 trips with them, and was well satisfied. I’ll go again

LC
Lynne Clarkson 7 months ago on Google
( 4 out of 5 )

Tours Europe excellent value and interesting locations. One issue is no local flights, major airports. Company not very helpful . Once booking confirmed end of story.

HL
heather Louise 7 months ago on Google
( 1 out of 5 )

I used them faithfully for years and had many fabulous tours with them. I don’t know what’s going on, but I rang with a simple question a week ago about my flight to Costa Rica in oct, only to be told ‘oh, that’s been cancelled’ !!! Iv …

PS
Pat Saunders 7 months ago on Google
( 1 out of 5 )

Dreadful customer services – firstly advised us that the flight was overbooked two weeks before the holiday – secondly lack of communication resulted in nobody being at the airport to meet the flight. Thank goodness that Jelena came to the rescue. She is an absolute asset to the organisation and rectified the situation.

DM
D Mull 7 months ago on Google
( 5 out of 5 )

Riviera are a fantastic travel company and I can’t rate them highly enough! From the superb tour managers, many of which live in the destinations you are visiting so their knowledge is outstanding, to the local guides they use and the …

MN
Mohan Narayan 7 months ago on Google
( 1 out of 5 )

Traveled to Puglia/Lecce/Viesta in June. All the hotels provided by Rivera is sub-standard hotel, it was mis-declared as four star hotels by Rivera in their booking confirmation, but having traveled around 125 countries in world and stayed …

SM
Sally Munday 7 months ago on Google
( 1 out of 5 )

Booked Christmas river cruise , two months before travel phoned to say we had to travel 4 hours by coach rather then flying to the nearest airport. This wasn’t what we wanted as we were only going for 4 days and would eat into our time. Would only refund part of our deposit. Absolutely disgusting. Definitely wouldn’t recommend

MS
Maureen Size 7 months ago on Google
( 1 out of 5 )

We booked to travel from Ireland to the tulip fields in Holland. We booked 10 months ago ! …

HM
Hannah Munns 7 months ago on Google
( 1 out of 5 )

Absolutely disgusted!!!! you can not dictate to anyone your own requirements to enter a country. You do not have any legal right to do so and then because my 15 old child doesn’t want a covid vaccine by choice she is being punished and i am …

RC
Robin Claydon 7 months ago on Google
( 2 out of 5 )

Be very wary when booking a cruise with Rivierra as in their description they imply a drinks package is included when in fact it is not. I have refered this to advertising authorities

SS
Susan Sibson 7 months ago on Google
( 5 out of 5 )

Have had a river cruise booked since 2019 for 2020 which was cancelled in 2020 and 21. Finally thought we were going this year but due to unforseen circumstances had to cancel and rearrange for next year. Every time we have been dealt with efficiently and professionally. Looking forward to next year.

SJ
S Jordan 7 months ago on Google
( 5 out of 5 )

Extremely helpful travel company in very trying times for the holiday industry. We’ve changed our booking three times now and each time, their representative has been more than understanding and helpful. We look forward to when we finally travel to our destination.

AG
Amanda Garman 7 months ago on Google
( 5 out of 5 )

Wonderful holiday to lake Como, lovely representative Elizabeth! Fabulous hotel too. So many activities, all interesting and fun but I would have swapped the Estressa trip for a lake tour by boat. Thanks Riviera! 😃 …

AH
Amanda Hughes 7 months ago on Google
( 1 out of 5 )

Just had a call to inform me my holiday to Nepal and Bhutan is cancelled due to operational reasons, this is the second holiday I have had cancelled with riveria travel, will not be looking for an alternative with them, as have no faith in that future holidays will not be cancelled.

DD
Diane Dixon 7 months ago on Google
( 5 out of 5 )

Fantastic river cruise, loved the ship. Staff couldn’t do enough for us, very friendly. Trips were well organised and s every spectacular.

AW
Andrew Wilson 7 months ago on Google
( 3 out of 5 )

We enjoyed a Riviera Travel trip to Croatia in June 2019.

There are so many positive comments. …

BK
Brian Kelly 7 months ago on Google
( 5 out of 5 )

We have just come back from our first river cruise this year and thanks to Colin will be travelling a further 5 times. We have always found them to most helpful and friendly people to both deal with and travel and there river boats are of the highest standard it is great being part of the “Riveria Family

AJ
Alan Jones 7 months ago on Google
( 5 out of 5 )

Riviera are brilliant. Nothing is too much trouble, they are very helpful. Fantastic value for money, excellent hotels and food. The guides and drivers are second to none. We just came back from our second touring holiday, the first was …

GK
Gillian Kelland 7 months ago on Google
( 5 out of 5 )

Travelled through Manchester Airport on 13th and 20th June.
I was really worried because of such dreadful reports.
It was great, everything went smoothly and efficiently. …

DD
Derrick Dyas 7 months ago on Google
( 5 out of 5 )

We have used RT on 2 occasions and found them to be well organised, responsive and friendly.
On our 2nd trip it was discovered there was a french(?) air traffic control …

GT
Graham Theobald 7 months ago on Google
( 5 out of 5 )

We have had at least 6 previous holidays Riviera. Tours and cruises have all been superb and great value for money. All the staff we have spoken to when making bookings have been extremely good, friendly and efficient.

KB
Keith bates 7 months ago on Google
( 4 out of 5 )

We have just returned from a fantastic holiday at Lake Garda. The tours were fantastic, the tour guide we had was Julie who was knowledgeable, well informed and ensured everything went like clockwork. Our first time, it wont be our last. …

PS
Pamela Smith 7 months ago on Google
( 5 out of 5 )

Just want to take this opportunity to thank Riviera Travel for a first class professional holiday experience on a recent holiday to Puglia. Amazing places visited daily with a superb representative in Paula Stone who was so helpful and …

LP
Liz Potter 7 months ago on Google
( 4 out of 5 )

We have just returned from a holiday to Lake Maggiore. Had a brilliant time. The hotel was excellent. The trips out were very good and Pauline, our holiday rep, was really helpful and gave us lots of useful information. She looked after us well. It was our first holiday with Riviera and we would definitely go with them again.

CN
Claire Nattrass 7 months ago on Google
( 5 out of 5 )

We have just returned from a week in Norway. It is a beautiful country & the tour covered all that we wanted. We were very lucky to have Mohamed as our tour manager. He gave us the agenda for the week with all the timings & his contact …

JC
Jane Culliford 7 months ago on Google
( 5 out of 5 )

Have had many holidays with Riviera all were well organised with interesting visits and excellent accommodation and well informed tour managers. Helpful booking staff

WS
Wanda Sutton 7 months ago on Google
( 5 out of 5 )

Wonderful holiday to Classical Spain. Each hotel was beautifully appointed, comfortable and centrally located, but I must mention how helpful, kind, gracious and knowledgeable our guide, Manuel was. He made Spain come alive, knew lots of …

JC
Judith Catto 7 months ago on Google
( 5 out of 5 )

Marrakesh February 2019
I have been on several Riviera tours and this one has to have been the best. Our Riviera representative Mohamed was incredibly informative and couldn’t have …

RB
Robert Beattie 7 months ago on Google
( 5 out of 5 )

I enjoyed the cruise on the Nile enormously. We were met at the airport as promised and our luggage was delivered to our rooms. The staff on the boat were very attentive to our needs and polite throughout. The food was excellent and …

RU
raytang uk 7 months ago on Google
( 1 out of 5 )

It is in tough times that shows up the integrity of any company. Unfortunately Riviera Travel has lost our trust after they cancelled our cruise holiday due to COVID19. They originally promised a full refund, but after 4 weeks of delay, …

SD
Stephanie Dunn 7 months ago on Google
( 4 out of 5 )

Just returned from a 7 day break in Croatia. Absolutely loved our break but there are some early mornings involved and a couple of 3 hour coach journeys involved, one of which included a border crossing so be prepared for possible long …

AN
Annagram Neal 7 months ago on Google
( 5 out of 5 )

Brilliant holiday to lake Como couldn’t fault it.

RB
Robert Bonner 7 months ago on Google
( 1 out of 5 )

I booked a holiday with Riviera Travel to Japan. Unfortunately I have fallen ill and had to cancel. Trying to get back my deposit has been a nightmare. I have found Riviera really unhelpful and in fact quite difficult and rude. They have …

JB
Julie Beveridge 7 months ago on Google
( 5 out of 5 )

We have just returned from a weekend in Paris with Riviera Travel. We had a great time and Riviera travel were really well organised and provide a very personal service. For example they rang me to confirm my train and the Eurostar were …

CJ
Christine James 7 months ago on Google
( 4 out of 5 )

We travelled to Vietnam and Cambodia in February and our tour guide was Marella . We had a full and hectic trip, but thoroughly enjoyed the experience. The one criticism I would make is that I think the group was too large and on many …

JH
Jan Hamer 7 months ago on Google
( 1 out of 5 )

Yesterday at 3 PM I received a phone call from Riviera travel telling me my trip to Rome on 20th of August had been cancelled. I was offered a different date flying from a different airport. The phone call was very brief with minimal …

AD
Alan Dunsmore 7 months ago on Google
( 3 out of 5 )

Just returned from a 7 day “cruise” on the River Douro in Portugal;. No complaints whatsoever with Riviera, the Ship operator and all their wonderful staff who, without exception, were absolutely superb. …

LM
Linda Meese 7 months ago on Google
( 5 out of 5 )

Went on a cruise on the River Mainz, medieval Germany, absolutely fabulous

BH
barry hodges 7 months ago on Google
( 1 out of 5 )

Absolutely dreadful experience of the refund process. Riviera breaking the law by not refunding within 14 days. Instead, if you don’t want to book another cruise, you will have to wait until Nov 2021 to get your money back

RH
Rosemary Heyes 7 months ago on Google
( 1 out of 5 )

Booked a river cruise and days in Switzerland only to find the wrong holiday had been booked! We could not re-book as all places had been taken on the holiday we wanted. Told a manager would ring to discuss but didn’t, then told they …

MS
Marion Stuart 7 months ago on Google
( 5 out of 5 )

Experienced , well run holiday company that goes above and beyond with value for money and staff who care about v every aspect of your holiday.

DR
Diane Reeves 7 months ago on Google
( 5 out of 5 )

I went to Bruges recently and our guide was Kay. she was really wonderful and knew the place in great depth and was able to help everyone to find what they wanted to do. On the way back from Lille we were waiting for the Eurostar and the …

SH
Sue Heal 7 months ago on Google
( 4 out of 5 )

Just had a really great holiday with Riviera in the Italian Lakes. Stayed at the Astoria Hotel In Stressa. Lovely hotel, Staff were very friendly. Our rep was always help full. Couldn’t really fault this holiday. Will book with this company again.

MP
Mary Poundford 7 months ago on Google
( 5 out of 5 )

Traveled with Riviera to Vietnam, Cambodia and Laos just before Covid arrived. Fabulous tour, fabulous hotels and guides with a very well put together itinerary. We are hoping to travel with Riviera again to South Africa at some point.

PS
Pat Stokes 7 months ago on Google
( 5 out of 5 )

Many wonderful hols.with this superb company.
European coach tours and a river cruise + one to come.
Great value for money.

PC
Pat Cracknell 7 months ago on Google
( 5 out of 5 )

Another excellent Riviera holiday.
Krakow is a lovely city.
As always, Riviera have chosen a super hotel, within easy strolling distance …

KF
kings farm 7 months ago on Google
( 1 out of 5 )

Really disappointed with Riviera. We have traveled with this company on numerous occasions and always been satisfied., however our cruise/holiday booked through them has been cancelled by Azamara which was due to start on May 6th a fact …

PR
Paul Ryder 7 months ago on Google
( 1 out of 5 )

Booked a Holly Land tour for mid May 17. At end Jan 17 they cancelled trip as not enough people booked. No problem they said you can book another week.
We don’t have that kind of flexibility on holiday dates so we cancelled – we …

AS
Arbaaz Saiyad 7 months ago on Google
( 3 out of 5 )

I recommend Riviera tours and travels for their best services offered to my family for last year holiday trips at rann utsav, kutch. …

JM
Jane Marguerite 7 months ago on Google
( 1 out of 5 )

Worst Travel Company we’ve ever used. They are in Breach of Contract, many times over, as they refuse to honour their own T&Cs – and The Package Travel Regulations – and are illegally holding on to thousands and thousands of pounds of …

JT
joyce taylor 7 months ago on Google
( 5 out of 5 )

Just returned from the hotel La Badia Sorrento . Jenny was our tour guide and I would like to thank her so very much for looking after us and making our holiday so fantastic, her knowledge Sorrento and surrounding area is 100%. She is a …

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