Simba Sleep FAQs
I have slept on my new Simba mattress for two nights and I'm finding it a little uncomfortable, it's too hard does anyone els have this problem?
Took me about 2 months. I now love it
can you advise does Simba use Methylene Chloride or Methylene Dianiline in the manufacturing process? I am currently suffering with respiratory issues and the only variable which seems to cause my condition is my recently acquired Simba mattress!
Hi Des,
We ensure that all foam grades when tested comply with the Certipur standard which covers Health, Safety and Environmental cleanliness for PU foam. This ensures that when tested, all foam grades fall within a strict limit for VOC which is safe for both the consumer and the environment.
Best Wishes,
Team Simba
I have had My mattress for 90 days - It has Dipped and warped and become uneven and is no longer level or flat. I have Mailed Simba 3 Times and tried to contact them in every way possible. - The phone number provided does not work. Please advise
Same problem . In just over a month the mattress has saged. There is a slope with the weight difference with my wife and the phone number does not work any more . How do I return the mattress.
I will be moving house in a weeks time . So I need to know how to proceed with the return of the poor quality and expensive mattress
I mean the mattress and not the blanket .
Telephone number for simba please
i am expecting a delivery today in fact i took a day off work. i have had no tracking number or text sent to my mobile or to my email. my order number is UK77 3649. i have been holding on to the phone for twenty minutes now
Simba won't check this. Message them on Facebook
Has anyone had a Simba for awhile, if so, whats it like ?
Is simba mattress good for back aches?
Yep, i used to wake up with backache, give it a while to get used to but go for it.
Does anyone suffer with a hard ridge of foam running down the middle of a king size mattress?
Hi Howard,
Our support team is currently in touch with you to investigate your claim.
We will await your response.
Best Wishes
Team Simba
Can you use simba pro with left up bed frame .how heavy is a king size mattress bought 2 month's ago .
can I phone you for information?
I don't work for simba, sorry
Can u use an electric blanket with the simba mattress?
Absolutely! Just remember that a cooler room can help you get better sleep.
This applies to hot water bottles too - just make sure the cap is tightly closed before using.
Your Mattress look as if the have some sort of plastic which makes you sweat?
Hey Patricia, the only plastic the Simba comes with is just the wrapping which you remove. Our open-cell Simbatex foam tackles overheating, while also layering on the comfort.
Hi, my mattress is going to be delivered tomorrow but I already told you my new address can you contact your delliver man ASP pls
They won't read this. Message them on Facebook
I have just taken delivery of a Simba mattress and it appears there is no zip on to so I cannot remove the cover. This was a major factor in my buying one. I have tried contacting Simba by WhatsApp chat and email and cannot get any reply.
i have a zip on my Simba.
hi how firm is it can you take away my old mattress
why is your customer service so bad?
do simba have a 90x200 mattress suitable for an adjustable bed?
How do I speak to someone
Hi,I want to buy a good mattress as I have developed lower back pain due to perhaps my old orthopaedic mattress and having to sit when working.
I have checked a lot reviews about simba mattress but I am still confused
Can someone help me?
i bought a new mattress from simba it said i would get 1 free pillow but i did not get it
my weight is 145 kg or this matetac will be ok?