Simba Sleep reviews

The whole process was great. Website is easy to navigate and informative. All the information provided has really helped to make a decision to give Simba a try. …

Despite a notice saying the helpline was closed today i received an immediate very satisfactory response from Julietta M. to my request – mega impressed. I have ordered three mattresses from Simba in the last few weeks and the whole …

Excellent service. Incredible products, absolutely love my super king hybrid Pro and the duvet. Very comfortable. Highly recommended. I also got the nano pillows, but prefer my feather pillows honestly. …

I originally bought a Simba Hybrid a few years ago because I had been suffering from neck and back pain for years. When the Hybrid was updated to the Hybrid Pro I decided to upgrade. …

Most uncomfortable mattress I’ve ever had. Now have been waiting 5 days just to hear back since asking for a refund. Don’t waste your money. Definitely go to a bed shop and test what you’re buying.

Excellent mattress. However after a glitch with delivery and some missing instructions I had to contact Simba. Their customer response and ultimately their support were second to none. Addressed my issues, explained a possible reason, promised to improve from the hitches and totally satisfied my concerns. Great customer service.

Excellent service from Simba. I wasn’t fully satisfied with the Hybrid mattress I bought. They’ve agreed an upgrade to a PRO (the extra price paid by me but with a free mattress protector thrown in by them) after rapid and helpful advice. Everything done easily, quickly and without any hassle. Thank you

Woke up yet again with a sore back & decided to go for a Simba bed whilst the sale was on. Chat line was amazing in helping me with my choice & finance options. Great 10yr warranty & 200 day trial! What’s not to like?

I’m so pleased with my mattress, I have been having lovely comfortable nights sleeping soundly. As promised I was reminded to turn it 360. At first I was concerned as I live on my own and thought it would be difficult, it wasn’t, the …

Excellent customer support especially Maciej from customer support had provided best support. Thank you so much. I will review my mattress after receiving and trying it.

Excellent, I bought a bundle of a hybrid mattress two pillows and a quilt cover best thing I did the mattress is so comfy but my favorite are the pillows as I have neck issues. Highly recommended

Simba does honour its guarantee and I have the greatest praise for this company. Their operators try to sort any problem you have and are polite and efficient.Anyone ready for a new mattress just has to give this British firm a try, you have nothing to fear or lose.

I was very happy with the delivery of my Simba Sleep mattress, particularly with the two young delivery men who managed to get it up some very difficult stairs in an old house. I have only just received it but it seems very comfortable.

Wow, while there was a fault with the Mattress , after 5 years SIMBA had no problems replacing it under their guarantee. They were prompt, didn’t even question quibble the guarantee after they had received all the details. Highly recommend SIMBA comfortable, breathable with amazing customer service !

Don’t waste your money, the hybrid pillow the inserts only lasted 6 months, they separate like a very cheap pillow.
Certainly not worth £150. …

Super King Lux Mattress defective after 1 Month. Dips like we had used it for years and No we are not heavy. Discussed replacement and mentioned that previous driver did not want to take it upstairs and moaned about taking shoes off on a …

Easy to order. Excellent service.

Each time I’ve had needed to communicate with the customer services team via …

Very bad experience. Mattress only two months old, has serious dips and uneven hollows causing back pain requiring medical treatment . Has been rotated as advised weekly , poor quality and awful customer service. …

I reported an issue with my mattress, and it was dealt with very quickly, and after sending photos, I received a reply wih a mutually acceptable resolution. Excellent customer service.
Thank you

REPLACEMENT MATTRESS –
“Above and beyond expectations to be completely honest with you, I will definitely recommend you to all who will listen that you stand by your word and honour …

Hi Team
Really the only problem with the mettres was a litle soft i need more hard, but really I want buy one again. really yours mattres was so confortable and the …

Simba sleep customer team gave me a first class service in response to my purchase query, offering a pre prepared invoice including a substantial discount. This bodes well for the quality of their products as well.

My hybrid essential mattress arrived on good time, delivery experience was great, however the mattress collection service not so much, but that is a separate company so that does not affect my review. When it comes to the mattress I’m …

I was able to cancel part of my order which was quickly actioned over a bank holiday weekend. Excellent customer service from Team Simba.

While changing my bed yesterday, I pulled the handle to rotate my mattress and the stitching came away leaving a tear along the zip. I logged in to my Simba account, filled in the very easy returns/replacement form, added a couple of …

mattress is lovely, firm but not uncomfortable, what did catch me out though and was also a big seller for me was the 10 year warranty and how they will replace it should it dip. well turns out they have quite large tolerances within …

The customer agent responded swiftly and in a professional manner. The explanation given was comprehensive and clear. It alleviated all concern.

Best money you’ll ever spend and great Customer Services after-care. However, I have only had it a week, so I’m hoping my mattress will not develop the problems that other people have been showing on here. I purchased the luxe mattress and it is beautifully comfortable best investment ever spent.

Excellent service, I requested a call back and it was made very quickly. I faced no problem when requesting a replacement mattress, recommend Simba for quality and service. Very happy customer

The experience was with an unfortunate need to return a mattress that was just outside the 12 months trial. After initial negotiation about the return and refund that was declined, a manner listened to our argument and used his discression …

Excellent customer service by Simba especially Julieta helped me a lot in choosing correct Mattress Topper for my needs many thanks looking forward to my purchase delivery

I bought the Simba Hybrid 2500 mattress with the understanding that I could exchange it safely if it were the wrong one. Well, my girlfriend couldn’t sleep on the plush version. The exchange was executed immediately for the lowest tier …

The customer service was very quick and efficient in solving my problem. Delivery was prompt and the driver couldn’t have been more helpful. Thank you Simba!

The Simba Support Team are phenomenal you really stand out rising above all the other ones out there that say they will do this do that then never do much at all however Simba Makes me feel like they really do care about their customers and …

Great service would certainly recommend this company from start to finish very professional in every way I would definitely buy again from this company

Amazing service, great customer follow up care and best mattress ever purchased, super comfortable and best nights sleep, thank you Simba team!

There seems to be no way to contact Simba by telephone which is distressing. I am therefore writing this review in the hope that someone reads it and takes action. I have not received my full order as promised. Despite various emails …

Ordered the wrong item in error. Advised Simba who sorted out my problem immediately within 24 hours. Very friendly and efficient service.

Their marketing and sales are great but that is it! The mattress is terrible, the customer service is useless! A lot of inflated reviews when in reality they massively underdeliver. …

Not great. Looks nice and the marketing is great but the mattress is not. Like a lot of other reviews have mentioned it tends to develop a mound in the middle pretty quick. We ended getting a mattress topper to counteract the effect but in …

Amazing customer support very efficient and brilliant well done to your team for sorting my mattress issue out. Thank you so much 👍👍👍 …

Good if you like a bad night sleep & back pain!

Ignore all the positive reviews! These will be from people who have reviewed in …

Excellent customer care and services,very prompt unbelievably ,best mattress I have had my entire known life time I am 65 years old, back ache day by day getting better I have bad back last 20 years now I can sleep once again thanks Simba .

No, of course photos don’t show any fault. It is a ridiculous request to make for your consumers to send in photos. The purpose of a matress is to lie on it. If you lie on the mattress, you will discover how chronic your mattresses are. …

My mattress developed a fault after the 200 days, this was dealt with with no fuss and very quickly, credit where it’s due

I bought the most expensive mattress out of the range, supposed to be the coolest, but I ROASTED. Woke up every hour or so with a scorching patch of skin where I was in contact with the mattress. No sleep 🙁 The support is ok – NOT firm …

Do not believe the hype as they selectively post reviews and comments. I have had this confirmed by Simba and have screenshots on this. …

A company with great excellent Products and invaluable customer care experience Definitely recommend to anyone who want to look one stop shop for complete bedding solutions for comfortable HOME – Saad Majeed

Initially, I just wanted to make the company aware that I had some issue with the mattress that I bought 2 years ago, and that I used to love so very much…
What I wasn’t expecting was to get a straight swap, on the first working day …

I bought a double Simba Sleep mattress in 2021, after 2 years it started to dip on both sides, with having a ten year warranty guarantee I contacted Simba Sleep for a replacement, the reply came back for photo evidence only to find that I …

To be fair, mattress is absolutely amazing, extremely comfy, my only concern is after sending the couple of emails to customer service regarding undelivered mattress protector which I’m pretty sure mattress protector is included on …

Purchased Pegasus bed and top of the range hybrid mattress with accessories. Extremely satisfied with my purchase. I had a few enquiries and this was resolved swiftly and efficiently. Highly recommended.!!

DO NOT BUY. As many others have said, things seem great at the start, comfortable and supportive, but these are not built to last. I had reservations before the trial period ended and I wish I had sent it back. When i did try to utilise the …

Absolutely amazing customer services, dealt with so quick, no going back and forth. Especially in this day and age where everything is taking so long, simba was fantastic. Well done 👍 …

I wouldn’t advise people to buy a mattress. I loved it for a while but now I’ve had it for 3 yrs it has gone soft with little support. I contacted simba via email (as they don’t have a phone number you can call them on anymore) and they …

First mattress was delivered damaged. Second one dipped within 6 months. Returns process was easy enough but they “can’t refund to my original payment method” and insist on a bank transfer, sure whatever. But they only issue bank transfers on a Friday and it takes 48 hours to get to me (working hours) waste of time.

Simba doesn’t have a customer contact phone line which is perhaps the only negative.
The customer service is still top even through email communication. …

I have given this a one star based on their service and not the sleep quality. We ordered a mattress and also paid for the old one to be disposed of. The mattress arrived through a third party. They told us that they don’t take the old …

An order had been missed, Customer Services rectified this matter with minimum fuss. Would recommend.

Worst mattress I’ve ever slept on, after 2 months my back was out, the mattress had collapsed to a thin pancake and Simba did not want to help at all. The springs inside are rusty thin wire and do not even act as a spring. The 3 foam layers …